The Pelican News - November 2018

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Page 10 • Pelican News October, November, December 2018 Northshore Hospitals Honored at Harvard Business School Lynn Strain, MSN, CCRN, Chief Nursing Officer Slidell Memorial Hospital (SMH) and St. Tammany Parish Hospital (STPH), in association with Ochsner Health System, were selected to present their project, Maximizing the Cath Lab Experience, to all of the participating hospitals at the Consortium for Community Health Leadership program at Harvard Business School in July. The SMH/STPH team was one of 15 teams participating in the 2018 Consortium for Community Health Leadership Program, held from January 7 to July 31, 2018. The Consortium was sponsored by Harvard University, Wellsley Health System, Ohio State University, and Ochsner Health System. The team included Lynn Strain RN, CNO, Lucy Walker RN, Cath Lab Manager, and Vasanth Bethala MD, Medical Director of Cardiology Services from SMH and Shannon Holly AART, Department Head of Cardiovascular Services, and Hamid Salam MD, Medical Director of Cardiovascular Services from STPH. The project of Streamlining the Pre-Op Cath Lab Process and Improving the Patient Experience is a collaborative effort which includes multiple disciplines and stakeholders from the physician offices and hospital staff to the patients and their families. This project is intended to create an organized and efficient Cath Lab process which will be patientcentered, with an emphasis on providing a pleasant patient experience. The overarching principles in redesigning this process are ensuring patient safety and accuracy in all phases of the process. The project team identified 13 pain points which led to the selection of this process as a high priority for the organization. In order to systematically address the problem statement, the team narrowed the focus to phase one, the pre-op process. Analysis of the process required input from stakeholders, including the patient, physicians, physician office staff, scheduling services, radiology, laboratory, and the Heart Center team. The use of system incentive thinking and lessons learned from alternate worlds allowed the team to broaden its thinking process to look at solutions from a different paradigm, where consideration was given to volume strategies, a customer-centered environment, award-winning service, and customer loyalty. Key assumptions for this project included patient and family preferences, physician demands for efficiency and convenience, improving staff work-life balance, and streamlined scheduling to reduce redundancy and gaps between procedures. The post-process implementation resulted in an improvement of cases performed between 0700 and 1400 from 66% to 83%. The wait time for patients was reduced by 50% from 120 minutes to 60 minutes. On-time starts improved from 88% to 97%. In addition, staff SMH Cath Lab staff participating study satisfaction improved where 95% of staff felt the new process was more organized, with 100% stating that they were able to increase productivity and decrease gaps in the schedule. Our journey is not complete. The next phases of the project include family education and information handouts; pagers for family members waiting to reduce waiting downtime and allow them the freedom to do other things while waiting for the patient; and an improved handoff tool. The next phases will include creating prototypes for intra-op and post-op. Continuous improvement methodologies learned at Harvard, will continue to be used to create an organized and efficient Cath Lab process which will be patient-centered, with an emphasis on providing a pleasant patient experience. Take the right step and come grow with us at the Southeast Louisiana Veterans Health Care System. We are devoted to developing and supporting your career with our many opportunities for advancement. Apply at www.usajobs.gov Point of contact is Simone Rich at simone.rich@va.gov
November, December 2018, January 2019 Pelican News • Page 11 Membership Welcome New Members of LSNA! July - August 2018 Cathy Marie French LA01 Aleshia Lewis LA01 Ericka M Smith LA01 Arielle St. Romain LA01 Sheila Allen LA02 Tabitha Antreece Jones-Thomas LA02 Chadwick Kenney-Possa LA02 Destinie Leduff LA02 Shameik Kenyon Manning LA02 Sonya Marie Murphy LA02 Anna Polachova LA02 Carol Darr LA03 Kailin Lambuth LA03 Robin Beacon LA04 Matthew Eric Boenig LA04 Deedra H Harrington LA04 Helen Hurst LA04 Casey Duplechin Landreneau LA04 Melinda Sinclair Smith LA04 Kathleen B Wilson LA04 Susan Scott Barbara Goodman Jamie Lynn Shivers Lxchelle Arceneaux Martina Auzenne Bindia Bansal Kendra Barrier Nicole Carbon Barbara Carson Kelli Duffy Katrina Griffin Eleanor James Elaine A Lauga Tracy McKeough Lyons Kiyan McCormick Barbara J McMillan Michael Paul Noland Demetrice Chaney Price Chandris Rethmeyer Erica Fanlettia Ricard LA05 LA06 LA06 LA07 LA07 LA07 LA07 LA07 LA07 LA07 LA07 LA07 LA07 LA07 LA07 LA07 LA07 LA07 LA07 LA07 Andree Schaubhut Laura Tarcza Staja Quinae Booker Debra Craighead Carla West Melissa Nix Wold Myla Landry David Jordan Stamps M Marie Woods Melissa Fisher Jean Huhn Lori Sterling Tiffany A Gisclair Dawn Beebe Hebert Taylor Renee Holmes Welcome to Louisiana Members Stephanie E Dawsey Lindsey Diane Bufford Debra F McGough Ginger Hattaway Williams Robin E Weir Laurie Charbonnet Bryan Fagot Melissa Kappel Lynn Strain LA07 LA07 LA08 LA08 LA08 LA08 LA10 LA10 LA10 LA11 LA11 LA11 LA12 LA12 LA13 Chad A. Sullivan, RN, JD Keogh, Cox & Wilson, LTD. Baton Rouge, LA • 225-383-3796 Offering Disciplinary Defense to Registered Nurses Email: csullivan@keoghcox.com keoghcox.com
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