Inspire Magazine - Issue 2, 2019

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NEWS Cleaning up at Rainbow Haven Earlier this year we teamed up with local volunteers to give Rainbow Haven, a community venue in Gorton, a good spring clean. A team from One Manchester went along to give the walls a fresh coat of paint, clean the floors and jet wash the ground outside. To give thanks to the volunteering efforts, Rainbow Haven offered to host our Community Soup event in the east of the city. Kate Percival, the manager of the venue, told us how happy she was to see all the volunteers pitching in to help; “It’s wonderful because we have to make a little bit of money go a long way, which means we don’t have a cleaner. So cleaning is usually me and few volunteers scrubbing the floors on the weekend. We’re usually so flat-out that it’s exhausting, so to have the help today is actually a little bit emotional!” Kate explained some of the valuable services Rainbow Haven provide for the local area: “Two days a week we have drop-in days where 70 or so people who are migrants and refugees will come to us for guidance and advice. We also have ‘Mamma and Baby’ groups, Zumba classes and access for people to use our computer room so they can look for jobs and write their CVs.” To find out more about what’s on at Rainbow Haven, visit www.rainbowhaven.org.uk Are you a new or expectant parent? Did you know the Baby Box Co. Programme is free to new parents across Manchester, regardless of financial status? We are now a distributor which means you can collect your free reward from one of our locations in Gorton, Moss Side or Fallowfield. To access the free programme and claim your reward, visit www.babyboxco.com to take a short video course taught by healthcare experts. Here you will find advice on parenting topics such as pregnancy, birth and safe sleep. Once completed you will receive a unique Baby Box Co. ID code and will then be able to search for your nearest distributor on their website. To arrange collection of your reward from One Manchester, call us on 0330 355 1002 or email babybox@onemanchester.co.uk 6 @onemcr
A DAY IN THE LIFE A day in the life of… Gas Engineers A hugely important job role is that of the gas team, who help to keep your homes in good working order. With over 12,500 properties to manage, making sure that all of the boilers are safe for tenants and their neighbours is a priority. Tom Crosby is our Gas Team Operations Manager, and Blake Hamblett is the Lead Heating Engineer. They took some time out of their schedule to walk us through a day in the life of their team. “I normally arrive quite early,” Blake told us. “Once I’m here I’ll speak to the engineers and find out what their issues are. I’ll help them find spare parts, run through their work and plan the day out. Then I’ll head back up to the office and start going through my emails. This could be anything from planning training for an engineer, to responding to customer queries.” The team is made up of three different types of gas engineers which Blake explains; “We have the team who are out there doing the repairs when things break down, we have the service team who are providing the annual gas safety checks to make sure everyone is safe in their homes, and the we have our installation team who are designated to putting in new boilers.” Tom went on to tell us about the apprentice roles that the team also offer; “We have two apprentices at the moment who we are training to be future heating engineers. We want to make sure that they get experience in all aspects of the role, so they’re helping with all the different job roles in the team. Our workload is always increasing and the best way to get the best people on the job is to train them yourself. “Keith is now in his third year of the apprenticeship - he’s doing very well. He seems to quite enjoy the breakdown side of it, so when he’s fully qualified maybe that’s something he’ll get into because we always need more breakdown engineers.” Tom also told us about how his role involves planning to improve customer service and reduce the number of repairs we need to carry out. “There’s a big customer focus in the business, and we’ve had lots of customer care training. My role is to create plans to improve the service we deliver. “For example, we’ve now put an emergency winter plan into place. There’s also lots of pressure from the government to reduce the carbon footprint of our homes, so we’re looking at renewable sources of energy. This will reduce the carbon footprint of our homes and also help to reduce customer’s bills.” www.facebook.com/OneManchesterCommunityPage 7
Page 1 and 2: homes health community support ISSU
Page 3 and 4: CONTENTS Meet our new Group Directo
Page 5: Sonder Radio Over 50s got to hit th
Page 9 and 10: BUSINESS Catalyst Fund winners The
Page 11 and 12: ADVICE Respecting and tolerating ot
Page 13 and 14: COMMUNITY Growing your own April is
Page 15 and 16: COMMUNITY Get snap happy in your ar
Page 17 and 18: Speaking from the heart COMMUNITY A
Page 19 and 20: PEOPLE Take a break with the United
Page 21 and 22: Your quick guide to how we’re per
Page 23 and 24: COMMUNITY There’s something for e

Inspire Magazine - Issue 2, 2019

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