Credit Management June 2019

AWARD WINNERS
WINNING TICKET
Credit Management asked the winners of the 2019
British Credit Awards what it means to them to win
one of the prestigious awards.
Managing Risk Award:
Vodafone UK Credit
and Risk Team
VODAFONE was absolutely thrilled to
win at the CICM Awards earlier this year
within the category of Managing Credit
Risk.
2018 was a turn-around year for the
credit risk area at Vodafone, with the
team growing in capacity, knowledge
and skills, which all helped to deliver
instrumental changes to our decision
making across the customer lifecycle
and as a result has led to significant
benefits to our operational performance
and customer profitability.
Being shortlisted and then going on
to win the award is evidence of all of the
effort from the team here at Vodafone.
The industry level recognition of
the huge achievements over the last
year, has also further motivated an
already fantastic team to continue to
drive improvements in their ongoing
activities.
Penelope Clarke
Rising Star of the
Year Award:
Paradigm Housing
WINNING CICM’s Rising Star of the
Year Award means so much to me
and I am so thankful to have won.
The award has been instrumental in
raising my profile and opening doors
to new and exciting opportunities.
Prior to joining CICM I was anxious
about starting my Credit Management
course. It had been 20 years since I
was last in education and the thought
of studying part time while working
seemed overwhelming.
I am really glad I did, the course and
the range of networking events held
by CICM have been fantastic! Winning
the award has set me on a trajectory,
it has given me a boldness to continue
pushing forward in my profession,
to overcome hurdles and set new
standards in both Credit Management
and the Housing Sector. I am excited to
see all that the future holds.
Salma Shah
Credit Professional of the Year and Winner of
Winners:
npower Business Solutions
TO win Credit Professional of the Year was incredible, but to then hear my name
being called out as ‘Winner of Winners’ was beyond belief. As someone who is
passionate about the world of credit, striving to make a difference within the
company I work for and the people I work with, it was an absolute honour to even
be nominated at such a prestigious event and to be shortlisted against some great
people – and, as it transpired, some great companies.
I’m always excited by the challenges we face in our sector and it is this that
encourages me to keep on top of my game and to ensure I am always developing,
both as a professional and a person. I am privileged to have a good team around
me and therefore it is very important to me that their development and futures are
invested in too.
I am very humbled to have won these awards yet feel there is still much for me to
both learn from and bring to our most wonderful industry.
Matthew Roberts MCICM
Learning and
Development Award:
ABB
WINNING this award is so important
as it recognises the efforts of
everyone; the learners, the course
developers and deliverers, the
local line management and the
administrators. It legitimises, and
values, the investment in learning
and development (L&D). So often,
Learning and Development can be
seen by managers as an imposition
yet when the results of the programme
(in terms of improved personal,
team and business performance) are
viewed, it reinforces the belief of all
L&D professionals that ‘training is
important and effective’.
The judges commented that the
award was given due to the level of
support given to the learners. This
vindicates our approach to being
helpful to the learners, allowing them
time and space to develop without
undue pressure, and providing positive
motivation to achieve their outcomes.
The programme itself is unique
in that the design aims to provide
a full understanding of the order
to cash cycle, so that wherever a
learner is situated in the process
they understand the effect of those
upstream, and how they affect those
downstream. This has led to numerous
examples of better teamwork at the
interfaces. Winning this award also
recognises that design philosophy.
David Dyer training provider from
Improvement Through People on
behalf of ABB
The Recognised Standard / www.cicm.com / June 2019 / PAGE 35