Credit Management June 2019

BRANCH NEWS
60SECONDS
WITH
FULL NAME: Claire Cape.
CURRENT JOB TITLE: Credit Control
Supervisor.
CURRENT COMPANY NAME: MWUK.
YEARS IN CREDIT MANAGEMENT: Ten
YEARS IN CURRENT ROLE: Seven.
Tracking debtors down
Sheffield Branch
SHEFFIELD Branch members and
guests gathered at the Mercure
Parkway Hotel for the second
branch meeting of 2019. After
networking over refreshments
and an early evening buffet, Mark Hodgson
and Karl Brooker of Tremark Investigations
in Leeds gave an enlightening and detailed
presentation on the lawful investigation,
surveillance, tracing and profiling of
debtors.
Mark is Founder and Managing Director
of Tremark and explained the historical
journey of the business of investigators and
the regulations and statutes that prevent or
legitimise the enquiries of others. He went
on to highlight the high-profile Government
inquiries such as Operation Motorman that
resulted in the Private Security Industry
Act 2001 and the ‘phone hacking’ scandals
of the last few years culminating in the
Leverson Inquiry. This was followed by the
game changing GDPR imposing good data
practice, compliance and accountability.
We then heard in more detail about
the impact of data protection, legitimising
conditions such as consent and legitimate
interest, and followed through a detained
investigative matrix for legitimate
information gathering, data enhancement
techniques, tracing and profiling. There
was practical help for members and guests
with how to guides for GDPR Impact
Assessments when instructing outsource
companies to make legitimate enquiries on
their behalf. Finally, there was a short video
of surveillance footage taken by Mark’s
team highlighting the potential difficulties
in gathering usable evidence, and how it
became a successful operation that had
broken a fraudulent holiday compensation
claim scam leading to numerous arrests
and a change in the law.
After a short question and answer
session Mark conducted a prize draw
sponsored by Tremark with the winning
member receiving a bottle of bubbly!
Author: Myron Fedak MCICM
WE WANT
YOUR NEWS!
Get in touch with Andrew Morris by emailing
andrew.morris@cicm.com with your branch
news and event reports. Please only send up
to 400 words and any images need to be high
resolution to be printable, so 1MB plus.
HOW DID YOU GET INTO CREDIT
MANAGEMENT? Quite by accident! I was
covering reception as a temp and credit
control needed someone to assist with their
admin. I started to call for remittances and
the rest is history. I was lucky to have the
mentor I did and still do.
WHAT IS THE BEST THING ABOUT
WHERE YOU WORK? The great team of
people I have around me in the department.
They are all exceptional at what they do.
WHAT MOTIVATES YOU? The ethos of the
business and setting a great example to my
colleagues.
WHAT SKILL DO YOU THINK HAS
HELPED YOU MOST IN YOUR CREDIT
CAREER SO FAR? The ability to adapt with
the changing environment and requirements
of the role. Strong communication skills are
also very important.
NAME THREE PEOPLE YOU WOULD
INVITE TO A DINNER PARTY AND
WHY? David Attenborough, Nick Cave and
Christopher Walken. The knowledge, the
music, the life.
WHAT IS YOUR FAVOURITE PASTIME/
RELAXATION ACTIVITY? Singing.
Anywhere, anytime, anything!
WHAT IS THE BEST/WORST QUALITY
IN A LEADER? Patience/impatience.
WHO IS YOUR BUSINESS OR PERSONAL
HERO? Marie Bailey. My mentor and
current manager. We have been together for
over ten years now and I still learn so much
from her.
WHAT CAN'T YOU LIVE WITHOUT? My
family.
WHAT’S BEEN YOUR MOST
REWARDING MOMENT IN YOUR
CREDIT CAREER? Every day is rewarding
but becoming Supervisor was the most
rewarding so far.
WHAT HAS SURPRISED YOU THE MOST
ABOUT WORKING IN CREDIT? That it’s
more than just numbers.
IF YOU WEREN’T WORKING IN
CREDIT MANAGEMENT, WHAT
WOULD YOU BE DOING? Counselling or
nursing.
The Recognised Standard / www.cicm.com / June 2019 / PAGE 59