I PAD September 2019 1

SPECIAL FEATURE
SPICEBIZ
“We are very excited to roll
out our all new business
class product. There is a huge
demand for business class in
India and we believe that our
business class product, with
its right pricing and the best
in-class features and services,
will be much appreciated by
passengers. We at SpiceJet
have always tried to innovate
and provide our customers a
memorable flying experience
and our new business class
offering is yet another step in
that direction”
AJAY SINGH,
Chairman and Managing Director, SpiceJet
introduced on key domestic routes.
Says Ajay Singh, Chairman &
Managing Director, SpiceJet, “We are
very excited to roll out our all new
business class product. There is a huge
demand for business class in India and
we believe that our business class
product, with its right pricing and the
best in-class features and services, will
be much appreciated by passengers.
We at SpiceJet have always tried to
innovate and provide our customers a
memorable flying experience and our
new business class offering is yet
another step in that direction.”
Business class passengers now get
to experience upfront the service
efficiency SpiceJet has always been
known for. The product is of very high
quality and has been customized to
meet the high level expectations of
business class passengers. While
rolling out all the attractive services,
top level industry practices have been
followed.
The new business class seating
has been incorporated in select
aircraft. In the B 737-700s, eight
seats are reserved for the Business
Class (Of the remaining, 126 seats
will be taken up by economy class
passengers). There are more seats
in the other two classes of aircraft.
The B 737-800 has 12 Business
Class Seats (156 for economy).
Finally there are 28 Business Class
seats in the B 737-900 (138 for
economy). In all these aircraft, the
first row of the economy cabin and
both the over-wing exit rows are
SpiceMAX seats.
BEFORE BOARDING THE AIRCRAFT
The pampering begins even before the
flying passengers set foot on the
aircraft — in a lounge reserved
specially for them at the airport. Even
as they wait for the flight, passengers
can enjoy privacy in comfortable
surroundings. Quality food and
beverages are served. There are also
many other facilities, all of which add
up to a smooth journey.
Business class passengers are able
to carry more baggage than other
passengers. For checked-in baggage it
is 30 kg. Passengers will be able to
board with up to 10 kg of handbag
(excluding laptops).
There are dedicated check-in
counters at Delhi, Mumbai, Kolkata,
Chennai, Bengaluru, Hyderabad, Pune,
Jammu, Guwahati, Varanasi, Jaipur,
Coimbatore, Kochi and Patna airports.
At all other airports, the counters are
being shared with SpiceMax
passengers.
At the airport, the business class
passengers are also given priority for
check-in, boarding and baggage. While
boarding, if an aerobridge is being
deployed, they are allowed to board
first. When boarding the coaches,
priority is given to business class
passengers at all times.
Here is the announcement
sequence for calling out passengers —
Business Class followed by SpiceMax,
Spice Club and Special Handling and
finally Economy Passengers. Priority
in the handling of baggage includes
tags specifically designed for SpiceBiz.
And the order that is followed during
baggage arrival at the carousel:
SpiceBiz, SpiceMAX and Bag-out-
First. Well before the flight has taken
off, the Business Class passenger is
welcomed with a refreshing drink and
refreshing towels. A comprehensive
menu card is distributed giving details
of the three-course culinary journey
lined up on-board.
Passengers will be able to enjoy a
culinary experience like never before.
SpiceJet’s three-course delicious meal
is aimed at balancing health and
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SEPTEMBER 2019