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Business Action | April / May 2020

April / May 2020 issue of the independent North Devon-based business magazine covering news about business and enterprise in the area. This issue includes finalists of in the 11 categories of the Business Action Awards 2020. The area covered includes Barnstaple, Bideford, Braunton, Chulmleigh, Combe Martin, Holsworthy, Ilfracombe, Lynmouth, Lynton, South Molton, Torrington, Woolacombe and more.

April / May 2020 issue of the independent North Devon-based business magazine covering news about business and enterprise in the area.

This issue includes finalists of in the 11 categories of the Business Action Awards 2020.

The area covered includes Barnstaple, Bideford, Braunton, Chulmleigh, Combe Martin, Holsworthy, Ilfracombe, Lynmouth, Lynton, South Molton, Torrington, Woolacombe and more.

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usiness<br />

ACTION<br />

north enterprise<br />

devon<br />

growth<br />

innovation<br />

news & views<br />

Hatch your plan<br />

Survive and thrive<br />

Who has reached the finals?<br />

See our <strong>Business</strong> Awards finalists inside<br />

#10to1m switch needed now<br />

Make it a permanent habit to buy local<br />

North Devon business success<br />

New businesses, awards wins and more<br />

business-action.co.uk | <strong>April</strong> / <strong>May</strong> <strong>2020</strong> | @businessactionm


CONTENTS<br />

Web site | business-action.co.uk<br />

Online version | business-action.uk<br />

Vol 2 Issue 2 – <strong>April</strong> / <strong>May</strong> <strong>2020</strong> – distribution 2,500<br />

Why we all need your business..................................................................... 1<br />

Coronavirus: maintaining business health ............................................. 2<br />

Accessing government support during COVID-19.......................... 2<br />

Packaging for food and health....................................................................... 3<br />

Manufacturer switches to scrubs................................................................. 3<br />

Telecoms specialist supports homeworkers........................................... 4<br />

From £10 to £1 million #10to1m.................................................................... 4<br />

Adapting is a sign of the times...................................................................... 5<br />

Acupuncture practice goes online............................................................... 5<br />

Helping travellers get home safely.............................................................. 5<br />

Author opens relocated salon........................................................................ 6<br />

Packaging manufacturer wins MoD contract.......................................... 6<br />

<strong>Business</strong> directory – find products and services................................. 7<br />

Homeware wholesaler is best in UK for fourth year............................ 8<br />

Manufacturer wins national innovation award................................. 8<br />

Top dogs win marketing award......................................................... 9<br />

North Devon apprentice speaks at Westminster............................. 9<br />

Holiday park offers warm welcome.................................................. 10<br />

Moving across UK and Europe......................................................... 10<br />

What’s the difference between a lawyer, accountant and surveyor?... 11<br />

Gardening goes digital....................................................................... 12<br />

Service helps SMEs recruit graduates....................................................... 12<br />

Going above and beyond................................................................... 13<br />

Letting go of material possessions.................................................. 13<br />

£10,000 skills grants for small construction businesses............... 14<br />

£3,600 funding to help recruit STEM graduates.............................. 15<br />

<strong>Business</strong> <strong>Action</strong> Awards: ................................................................. 16<br />

<strong>Business</strong> <strong>Action</strong> Awards: Meet the judges.............................................. 17<br />

<strong>Business</strong> <strong>Action</strong> Awards: finalists .............................................................. 19<br />

© Need it Find it <strong>2020</strong>. All information in this magazine is published in good faith.<br />

Any views expressed are not necessarily those of the publisher, Need it Find it.<br />

Readers are strongly recommended to seek advice from an appropriate professional<br />

before taking any action on any topic discussed in the magazine and to check full<br />

terms and conditions of any products or services promoted in advertisements.<br />

Set Your<br />

<strong>Business</strong><br />

Apart<br />

The UK’s Largest<br />

Trading Standards Run<br />

<strong>Business</strong> Approval Scheme<br />

ii<br />

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Trading Standards Services nationwide,<br />

Buy With Confidence supports honest<br />

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Find out more: www.buywithconfidence.gov.uk<br />

business action | <strong>April</strong> / <strong>May</strong> <strong>2020</strong> | business-action.co.uk


ENTERPRISE<br />

business<br />

ACTION<br />

Why we all need your business<br />

Just when we thought we<br />

had got over the crippling<br />

political uncertainty of 2019,<br />

Coronavirus has made <strong>2020</strong> the<br />

most challenging year in most<br />

people’s memory.<br />

In terms of business, there<br />

are two ways of looking at this:<br />

focus on the damage or on how<br />

we restart the economy.<br />

<strong>Business</strong> <strong>Action</strong> takes the<br />

latter approach.<br />

While the current lockdown<br />

has closed many businesses<br />

until it is lifted, our <strong>Business</strong><br />

Awards remind us just how<br />

enterprising North Devon is.<br />

Celebrate entrepreneurs<br />

We have been astounded by the<br />

response to our first <strong>Business</strong><br />

<strong>Action</strong> Awards, which attracted<br />

104 entries.<br />

What is so heartening and<br />

inspiring is the energy and<br />

commitment of all the busi-<br />

ADVERTISING<br />

Alan Williams<br />

Advertising, Distribution & Publisher<br />

t: 07970 671192<br />

e: alan@business-action.co.uk<br />

nesses who entered. Their<br />

entries reveal the innovation<br />

and ingenuity of people who<br />

run businesses in the area. The<br />

Outstanding New <strong>Business</strong><br />

category attracted 16 entries<br />

while seven Young Entrepreneurs<br />

entered. The strong spirit<br />

of enterprise in North Devon<br />

EDITORIAL<br />

Robert Zarywacz<br />

Editor, Designer & Publisher<br />

t: 07971 176044<br />

e: robertz@business-action.co.uk<br />

@robertz<br />

will be crucial to rebuilding the<br />

local economy.<br />

The judging panel had an<br />

extremely tough challenge to<br />

select the finalists and winners,<br />

and there were robust discussions<br />

with judges arguing<br />

with passion as to why certain<br />

entrants deserved to win.<br />

While there can only be one<br />

winner in each category, we<br />

believe everyone who entered<br />

is a winner and we thank you<br />

all for participating.<br />

Respond and rebuild<br />

We also realise that however<br />

good any business is, it needs<br />

resilience to withstand the<br />

damage caused by the Coronavirus<br />

crisis.<br />

We face very tough challenges<br />

and all need to support<br />

local businesses.<br />

Last year we launched<br />

our #10to1m campaign to<br />

persuade people to switch £10<br />

of spending to local businesses.<br />

We need this now more than<br />

ever and must make it permanent<br />

so that we buy local not<br />

just on one day but every day.<br />

We need more than good<br />

intentions; we need to take<br />

<strong>Business</strong> <strong>Action</strong>.<br />

CORONAVIRUS<br />

SUPPORT<br />

BUSINESS<br />

NEWS<br />

BUY LOCAL<br />

#10TO1M<br />

The sudden impact of the<br />

Coronavirus shutdown is like<br />

nothing current generations<br />

have experienced.<br />

The Government has been<br />

quick to introduce a variety<br />

of business support schemes,<br />

which we outline in the magazine,<br />

although please consult<br />

the official web sites direct for<br />

detailed information, as this is<br />

changing frequently.<br />

Also listed are the web<br />

addresses of regional organisations<br />

publishing details of<br />

support schemes.<br />

Please ensure you deal with<br />

official organisations and only<br />

accept business advice from<br />

qualified advisers.<br />

>>> PAGE 2<br />

Lockdown has brought lots of<br />

businesses to a standstill, but<br />

we need to acknowledge many<br />

of their impressive achievements<br />

which they must go on<br />

to replicate when the economy<br />

can start moving again.<br />

North Devon businesses<br />

have been winning national<br />

awards for innovation, manufacturing<br />

and retailing.<br />

Read how businesses are<br />

using their ingenuity to adapt<br />

to changing circumstances,<br />

which must stand us in good<br />

stead for inevitable changes in<br />

the commercial environment in<br />

the months ahead.<br />

You can also read details of<br />

business support programmes.<br />

Most North Devon businesses<br />

are small businesses<br />

and many are inactive in the<br />

enforced lockdown. Others<br />

are working flat out to support<br />

communities by manufacturing<br />

medical or support goods<br />

and food and drink.<br />

It is vital that we do not<br />

desert smaller, local businesses<br />

when they start up<br />

again. <strong>Business</strong> owners and<br />

employees are our families<br />

and friends, and our communities<br />

will be much poorer for<br />

the loss of their high quality<br />

products and services.<br />

It is vital that we all switch<br />

to buying locally at the earliest<br />

possible opportunity.<br />

Good news seems in short<br />

supply in the national media,<br />

but there’s plenty about if you<br />

open your eyes.<br />

Our <strong>Business</strong> <strong>Action</strong><br />

Awards attracted 100+ entries<br />

from businesses who actively<br />

look to achieve success.<br />

We value all entries and<br />

thank all entrants for their<br />

time and effort in entering.<br />

That alone makes them all<br />

winners in business.<br />

Inside you can read about<br />

our panel of seven judges, all<br />

accomplished North Devon<br />

business people, as well as the<br />

four finalists in each of our 11<br />

categories – making 44 in all.<br />

Find your inspiration here!<br />

>>> PAGES 3 – 15 >>> PAGE 4 >>> PAGES 16 – 25<br />

@businessactionm | <strong>April</strong> / <strong>May</strong> <strong>2020</strong> | business action 1


The Chancellor’s temporary<br />

measures to support businesses<br />

through the disruption caused<br />

by COVID-19, include:<br />

➤➤Coronavirus Job Retention<br />

Scheme<br />

➤➤Deferring VAT and Income<br />

Tax payments<br />

➤➤Self-employment Income<br />

Support Scheme<br />

➤➤Statutory Sick Pay relief<br />

package for small and<br />

medium-sized businesses<br />

(SMEs)<br />

➤➤12-month business rates<br />

holiday for all retail, hospitality,<br />

leisure and nursery<br />

businesses in England<br />

➤➤Small business grant funding<br />

of £10,000 for all business in<br />

receipt of small business rate<br />

relief or rural rate relief<br />

SUPPORT<br />

CORONAVIRUS: MAINTAINING BUSINESS HEALTH<br />

Due to the impact of Coronavirus restrictions on business, the<br />

Government has announced a number of assistance schemes, some<br />

of which are listed here – visit official web sites below for details<br />

Support web sites<br />

Government <strong>Business</strong> Support web site<br />

Dedicated web site detailing government business support<br />

businesssupport.gov.uk<br />

Government Guidance for businesses<br />

Government updates on its support for business<br />

gov.uk/government/publications/guidance-to-employers-andbusinesses-about-covid-19/covid-19-support-for-businesses<br />

Devon County Council<br />

The Devon County Council web site Coronavirus section for businesses<br />

devon.gov.uk/document/coronavirus-advice-in-devon/<br />

Heart of the South West Growth Hub<br />

<strong>Business</strong>-focused information for businesses in Devon and Somerset<br />

devon.gov.uk/document/coronavirus-advice-in-devon/<br />

Coronavirus <strong>Business</strong> Information Loan Scheme<br />

The British <strong>Business</strong> Bank web site includes a link to the Coronavirus<br />

<strong>Business</strong> Information Loan Scheme (CBILS), which will temporarily<br />

replace the Enterprise Finance Guarantee (EFG)<br />

british-business-bank.co.uk/our partners/supporting-business-loansenterprise-finance-guarantee/<br />

➤➤Grant funding of £25,000<br />

for retail, hospitality and<br />

leisure businesses with<br />

property with a rateable<br />

value between £15,000 and<br />

£51,000<br />

➤➤Coronavirus <strong>Business</strong><br />

Interruption Loan Scheme<br />

offering loans of up to £5<br />

million for SMEs through<br />

the British <strong>Business</strong> Bank<br />

➤➤New lending facility from<br />

the Bank of England to help<br />

support liquidity among<br />

larger firms, helping them<br />

bridge coronavirus disruption<br />

to their cash flows<br />

through loans<br />

➤➤HMRC Time To Pay Scheme<br />

More details<br />

Visit the official web sites<br />

listed in the box or consult a<br />

professional adviser, such as a<br />

qualified accountant, for details<br />

or clarification – see below.<br />

Protect your business<br />

Please check the credentials of<br />

business advisers you consult.<br />

Accessing government support<br />

The Government has been<br />

quick off the mark to launch<br />

support packages to help businesses<br />

survive the COVID-19<br />

disruption, but in recent days<br />

the news has featured criticism<br />

of how difficult it is proving<br />

for small businesses to access<br />

these support schemes.<br />

Initial reports suggest that<br />

only 1,000 loans have been<br />

approved despite enquiries<br />

topping 130,000. This has led<br />

to the Chancellor announcing<br />

an overhaul of the guidance<br />

to encourage banks to lend,<br />

but the best way of ensuring<br />

success in any application is<br />

to prepare thoroughly and<br />

provide as much information<br />

as you can first time around.<br />

We are currently<br />

supporting a number of<br />

businesses with their loan<br />

applications so here are our<br />

tips on what to include in your<br />

application:<br />

1. What support do you need?<br />

The CBILS scheme is actually<br />

just government backing for<br />

standard bank overdrafts and<br />

loans so think carefully about<br />

ways to reduce your business<br />

spending in order to reduce<br />

the potential loan you will<br />

need.<br />

during COVID-19<br />

Chartered management accountant Susie Kevern of Pound Lane<br />

Financial Management offers advice on accessing government<br />

assistance schemes – download from poundlane.co.uk/covid-19/<br />

There is a raft of new<br />

measures to consider:<br />

furloughing staff, deferring<br />

VAT and requesting payment<br />

holidays, amongst others.<br />

2. Make your case<br />

The days of bank managers<br />

who keep in regular contact<br />

with your business are long<br />

gone so be prepared to give<br />

the bank an introduction to<br />

your business;<br />

include<br />

your last set<br />

of accounts,<br />

your most<br />

recent<br />

management<br />

accounts and<br />

a summary of<br />

your recent<br />

successes and<br />

future plans.<br />

Think of<br />

this as a sales<br />

pitch; make<br />

the bank<br />

manager want<br />

to back you.<br />

3. Outline the effects of the<br />

disruption on your business<br />

The bank will want to see the<br />

effect on both your profitability<br />

and your cashflow,<br />

over the next 3-6 months. A<br />

cashflow forecast is essential<br />

for this – now, more than ever,<br />

cash is king.<br />

As well as the numbers<br />

make sure you explain what<br />

changes you expect in words.<br />

Every business<br />

will feel<br />

the effects<br />

differently<br />

so you can’t<br />

expect the<br />

bank manager<br />

to know this<br />

already.<br />

4. What will<br />

your business<br />

look like after<br />

this is over?<br />

Do you expect<br />

some of your<br />

customers to<br />

disappear?<br />

Can you<br />

capitalise on the changes<br />

you’ve been forced to make?<br />

Are new markets suddenly<br />

open to you?<br />

Most importantly you need<br />

to extend that cashflow forecast<br />

to (ideally) show the bank<br />

that you expect your recovery<br />

to allow you to repay the loan<br />

that you’re applying for.<br />

Finally, remember to state<br />

clearly how much money you<br />

want to borrow based on the<br />

forecasts above.<br />

A more detailed guide to<br />

accessing government support<br />

is available on our web site,<br />

along with a range of other<br />

useful tools and information.<br />

■■Details 07801 199671 or<br />

poundlane.co.uk/covid-19/<br />

2 business action | <strong>April</strong> / <strong>May</strong> <strong>2020</strong> | business-action.co.uk


NEWS<br />

This issue has been a long time in preparation and, with events moving fast, some of the businesses featured may be pausing operations. In<br />

view of this, we think it is vital to continue to recognise their business achievements in order to motivate the powering up of our economy<br />

when current movement restrictions are lifted. So please do check out every business featured while bearing in mind the widespread<br />

temporary shutdown. Working together, we can help to get all businesses back operating in the future<br />

Packaging for food and health<br />

The box-making machines<br />

at Atlas Packaging are hard at<br />

work as staff at the Barnstaple<br />

manufacturing firm step up<br />

to help the UK’s supply chain<br />

during the Coronavirus crisis.<br />

Demand for medicine and food<br />

packaging, particularly mail<br />

order boxes and home delivery<br />

vegetable boxes, has increased<br />

as people are staying at home<br />

and ordering online.<br />

To be able to respond, the<br />

cardboard packaging company<br />

has carried out a full review of<br />

its operations to ensure that<br />

only the key workers involved<br />

in the production process are at<br />

the factory.<br />

Jason Sharman, managing<br />

director, explains: “We have<br />

nothing but praise for the<br />

professionalism of all of our<br />

staff who have responded to<br />

this crisis in a safe yet industrious<br />

way. To help them work<br />

safely we’ve changed the way<br />

Heartfelt Products, which<br />

manufactures a range of products<br />

to aid the disabled and to<br />

promote health in individuals,<br />

has responded to the Coronavirus<br />

outbreak by transferring<br />

production from its usual<br />

range of products to make<br />

protective scrubs for doctors,<br />

health workers and care staff<br />

in North Devon.<br />

Managing director Denise<br />

Anstey, an award-winning<br />

inventor and product designer,<br />

was so concerned that the<br />

protective garments were in<br />

we run things here and have<br />

split production into separate<br />

teams as well as ensuring social<br />

distancing at all times including<br />

whilst operating the machinery.<br />

“Staff are using hand<br />

sanitisers as an additional<br />

protection for the packaging<br />

and our delivery drivers are<br />

using systems for drop off<br />

that also avoid any potential<br />

contamination.”<br />

Atlas produces a range<br />

of cardboard based boxes<br />

Manufacturer switches to scrubs<br />

such short supply that she<br />

researched how her business<br />

could start manufacturing<br />

them so that they can be<br />

supplied to key workers at a<br />

low cost.<br />

“I saw on social media that<br />

some staff have no protection<br />

and have ordered fabric<br />

and patterns so that people<br />

can make them from home,”<br />

explains Denise. “We are<br />

suspending normal business<br />

for a few weeks and going to<br />

and other packaging across<br />

all industries. While it has<br />

seen some businesses postpone<br />

orders as firms go into<br />

lockdown, food, drink and<br />

pharmaceutical businesses are<br />

producing as much as they can<br />

to keep the UK supplied with<br />

essential items.<br />

Box production staff in<br />

Barnstaple know they’re helping<br />

in this massive national effort to<br />

keep the supermarkets stocked<br />

as a lot of the packaging that<br />

help support the NHS and<br />

our carers and GPs in North<br />

Devon.<br />

they’re making will be placed<br />

directly on to the shelves for<br />

increased speed of stacking.<br />

“We’ve put up some photos<br />

on our production screens<br />

showing boxes being sent<br />

to NHS staff and other key<br />

workers. We really want our<br />

teams to know that the work<br />

they’re doing is valued and an<br />

important cog in the wheel of<br />

how the UK is trying to overcome<br />

the virus. Without boxes<br />

then goods couldn’t be sent so<br />

efficiently around the country<br />

helping people to stay home<br />

with online deliveries and also<br />

for chemists, supermarkets and<br />

shops to keep their shelves full.”<br />

The company’s directors<br />

are assessing operation on a<br />

daily basis to ensure that staff<br />

remain safe at work and that<br />

the machines can keep running<br />

for the good of everyone.<br />

■■Details 01271 344055 or<br />

atlaspackaging.co.uk<br />

“We will help by trying to<br />

provide scrubs for nurses,<br />

doctors, staff and carers. We<br />

need to look after the people<br />

on the front line.”<br />

Denise appealed to anyone<br />

looking to sew from home<br />

or anyone looking for scrubs<br />

to email her at enquiries@<br />

heartfelt-products.com<br />

Denise designed her first<br />

product, the Slik Stik walking<br />

stick, in 2006, for which she<br />

was named ‘British Female<br />

Inventor and Innovator 2009’.<br />

■■Details heartfelt-products.com<br />

Unit 1<br />

Fletcher Industrial Estate<br />

Clovelly Road<br />

Bideford EX39 3EU<br />

T 01237 459 193<br />

M 07494 313 242<br />

E office@sheds4you.co.uk<br />

www.sheds4you.co.uk<br />

@businessactionm | <strong>April</strong> / <strong>May</strong> <strong>2020</strong> | business action 3


NEWS<br />

Telecoms and IT solutions<br />

specialist Zero 7 is supporting<br />

customers in North Devon<br />

with their homeworking setups<br />

as many employees adapt to<br />

the Coronavirus lockdown by<br />

working from their homes.<br />

Based in Barnstaple, Zero7 is<br />

ensuring that business telecoms<br />

enable businesses to continue<br />

communicating with customers<br />

and suppliers to keep the<br />

economy running.<br />

Temporary solutions it is<br />

providing include:<br />

➤➤4G mobile broadband<br />

➤➤4G routers<br />

➤➤SIM ONLY mobile packages<br />

➤➤Phones and tablets<br />

➤➤Call diverting<br />

The Carlton, Ilfracombe<br />

• 24 hour delegate rates available<br />

• Fully catered team building<br />

• Michelin dining experience<br />

• Participative courses<br />

• <strong>Business</strong> facilities<br />

Call today for our training<br />

packages, price & information<br />

01271 862446 ilfracombecarlton.co.uk<br />

Telecoms specialist<br />

supports homeworkers<br />

➤➤Inbound numbers<br />

➤➤Voicemail<br />

➤➤Messaging services<br />

➤➤VoIP<br />

Zero7’s Matthew Dawes<br />

says: “During this time we will<br />

still be here to support our<br />

customers and ensure we keep<br />

them connected.<br />

“We would like to extend<br />

this to other businesses in the<br />

area as we shall remain operational<br />

and willing to help all<br />

businesses during this time.<br />

“We can offer short-term<br />

solutions and on average we<br />

save our customers around<br />

45% on their telecoms bills<br />

when they transfer to us.<br />

“To go further we shall<br />

cover the transfer costs to help<br />

businesses free up cash flow on<br />

these essential business tools.”<br />

Zero7 can provide cost<br />

saving reports for all businesses,<br />

whether large or small<br />

and in any sector. These can<br />

cover mobiles and fixed line,<br />

broadband and ISDN with<br />

short-term options available.<br />

“Whether you have a simple<br />

line and internet service<br />

or something much larger,<br />

reducing these bills during this<br />

time will be a massive advantage<br />

and we are confident we<br />

can help,” adds Matthew.<br />

“If a local business would<br />

like some advice or even some<br />

more information on what we<br />

do and how a local telecoms<br />

provider can help their business<br />

now and into the future, then<br />

we would love to hear from<br />

them. We are all about helping<br />

our fellow local businesses.”<br />

■■Details 01271 370707 or<br />

zr7.co<br />

Switch spending to local businesses now<br />

It is a platitude that we have<br />

heard for so long: shop local.<br />

But not enough of us do.<br />

Another platitude is: use it or<br />

lose it. If we don’t practise the<br />

first platitude, the second will<br />

come true.<br />

Many local businesses have<br />

suspended operations and,<br />

while the Government has<br />

announced support schemes,<br />

there is no indication that<br />

these will be successful in<br />

keeping businesses afloat.<br />

Meanwhile, many national<br />

companies are raking it in as<br />

customers have no alternative.<br />

If customers do not switch<br />

back to buying from local<br />

businesses at the first opportunity,<br />

North Devon high street<br />

stores and village shops could<br />

disappear and in future years<br />

people will complain about<br />

total domination by national<br />

and global companies.<br />

Do not wait for government<br />

or councils to take action, as<br />

from experience we know that<br />

the business community and<br />

individuals are more effective<br />

at achieving necessary change.<br />

It is up to each and every<br />

one of us.<br />

When you want to buy, stop<br />

before going online. Search<br />

to find how you can purchase<br />

from a North Devon business.<br />

We started our #10to1m<br />

campaign when chosen<br />

to represent Small <strong>Business</strong><br />

Saturday and we urge<br />

everyone now to switch<br />

spending. Support #10to1m or<br />

start your own town or village<br />

campaign. Just buy local!<br />

01271 267420 | info@gtales.co.uk<br />

4 business action | <strong>April</strong> / <strong>May</strong> <strong>2020</strong> | business-action.co.uk


Acupuncture practice goes online<br />

Following guidance from the<br />

British Acupuncture Council<br />

and its own commitment<br />

to safe practices and social<br />

distancing, One Acupuncture<br />

in Barnstaple is now offering<br />

only virtual consultations<br />

until further notice.<br />

Since her childhood, owner<br />

Alison Savory has always<br />

wanted to make sick people<br />

better, which led her into<br />

clinical research with a First<br />

Class degree in Biochemistry<br />

and Molecular Biology and<br />

a PhD in Clinical Medicine<br />

from Cambridge.<br />

She had a successful 15-year<br />

career in the Pharma industry<br />

sector, including senior global<br />

and European commercial and<br />

medical roles, before training<br />

in acupuncture and Chinese<br />

herbal medicine.<br />

She now has a BSc<br />

(Hons) Acupuncture and is<br />

a full member of the British<br />

Acupuncture Council, the<br />

main UK regulatory body.<br />

“I am very conscious that<br />

many people can’t currently<br />

access their usual hands-on<br />

treatment, such as physio,<br />

acupuncture and massage,”<br />

says Alison.<br />

“I am offering Chinese<br />

herbal medicine in this<br />

interim, with virtual consults<br />

online or on phone and your<br />

personalised herbal formula<br />

delivered to your door.”<br />

The clinic is offering a 20%<br />

discount on all virtual herbal<br />

consults and a 50% discount<br />

for staff at North Devon<br />

District Hospital.<br />

Alison works with clients<br />

with the desire and commitment<br />

to make changes and<br />

restore health and balance, so<br />

they can reach their full potential<br />

and live life well.<br />

■■Details 07591 173441 or<br />

oneacupuncture.as.me<br />

NEWS<br />

Adapting is a sign of the times<br />

Like all businesses, we The Sign Maker in High Bickington is one of many manufacturers in Memorials web site<br />

are trying to make our way North Devon adapting to changing circumstances. Here marketing Despite the hardships we are<br />

through a very unexpected coordinator Poppy-Lee Price explains what steps the longestablished<br />

family business is taking to keep the business running launched our UK Memorials<br />

facing, this month we have<br />

and unprecedented time. After<br />

getting ourselves through<br />

site after many months of hard<br />

Brexit (and giving ourselves a<br />

work. We have been making<br />

pat on the back for doing so),<br />

signs now for over 17 years<br />

we have now been faced with<br />

and within those years began<br />

this pandemic.<br />

the production of high quality,<br />

We are very lucky that we<br />

bespoke memorials.<br />

are a family-run business who<br />

This side of the business<br />

live on-site in a very rural<br />

began to grow into a considerable<br />

section of our company.<br />

location. It has meant we<br />

have been able to stay open<br />

However, it was our customers<br />

by our office team working<br />

who pointed out that our main<br />

from home while we complete<br />

orders with a very minimal<br />

website was beginning to be so<br />

production team.<br />

large that it was hard to find<br />

your way around.<br />

Introducing precautions<br />

So in order to improve our<br />

Those are not the only precautions<br />

we have taken to ensure<br />

existing site – UK Memorials at<br />

usability, we re-launched an<br />

the safety of our team. In<br />

uk-memorials.net – this time<br />

addition, we have added stickers,<br />

which we print ourselves,<br />

using the WordPress platform.<br />

We are really happy with<br />

all over our site to inform<br />

the site, but, as anyone in<br />

everyone to wash their hands<br />

constantly. We have no delivery<br />

digital knows, the work<br />

drivers entering the workshops<br />

is never finished and our<br />

Stickers available from The Sign Maker<br />

but instead they collect and<br />

director Kate is still beavering<br />

deliver at a designated location come into contact with hands need budget-friendly stickers away and making improvements<br />

all the time.<br />

set aside from the workshops with either a bleach-based or signage in association with<br />

with signage to instruct.<br />

solution or a citric acid solution<br />

three times a day.<br />

touch and we can see how we sign-maker.net or<br />

COVID-19, please do get in ■■Details 01769 561355 or<br />

We are also cleaning all<br />

door handles and surfaces that If any other businesses can help.<br />

uk-memorials.net<br />

Helping travellers get home safely<br />

Clare Flint has worked in travel<br />

for 25+ years and runs corporate<br />

and leisure travel businesses<br />

from her home office. Recently<br />

she has been working all<br />

hours for clients, following the<br />

unprecedented travel disruption<br />

caused by Coronavirus.<br />

“My focus is caring for<br />

people – my customers and<br />

the communities I work within<br />

- and this has never felt more<br />

important,” says Clare.<br />

While many people adapt<br />

to working from home, Clare is<br />

used to working flexibly around<br />

clients and ensuring she is there<br />

when they need her.<br />

She is glued to updates from<br />

the Foreign and Commonwealth<br />

Office, reacting to new<br />

developments and contacting<br />

clients affected to make<br />

alternative travel arrangements,<br />

re-book or refund.<br />

She has seen customers’<br />

holidays cut short and, working<br />

with Travel Counsellors’<br />

24/7 Duty Office, has worked<br />

exhaustively to get them home.<br />

She has also been supporting<br />

travellers who didn’t book<br />

travel through her business but<br />

have been stranded across the<br />

globe and in need of help.<br />

The crisis has highlighted<br />

potential gaps in current<br />

travel legislation, with travel<br />

companies and airlines now<br />

navigating the rules set out by<br />

the Package Travel Regulations<br />

for circumstances for which<br />

they were not created.<br />

“It’s proved the value of a<br />

‘human’ travel expert. With<br />

ever-changing travel advice, it<br />

truly pays to put your faith in<br />

a trusted travel expert who can<br />

look after every element of your<br />

booking, and be there for you<br />

wherever you are in the world,<br />

and whatever the time zone.”<br />

■ ■ Details 01271 882990 or<br />

travelcounsellors.co.uk/clare.flint<br />

@businessactionm | <strong>April</strong> / <strong>May</strong> <strong>2020</strong> | business action 5


NEWS<br />

Finding Jobs for People and People for Jobs<br />

Temporary & Permanent recruitment solutions throughout North Devon!<br />

01237 439500<br />

www.simplerecruitmentltd.co.uk<br />

Follow us:<br />

Author opens relocated salon<br />

Author James D. Mortain<br />

recently cut the ribbon for the<br />

official opening of the newly<br />

relocated Urban Wave hairdressers<br />

in Northam, owned<br />

by Sandra Ramsey. The new<br />

salon occupies the corner spot<br />

at the junction of Fore Street<br />

and Cross street.<br />

James said, “We all have<br />

dreams, which is how they<br />

remain until you add a few<br />

ingredients, which are a<br />

sprinkling of luck, a heap<br />

of self-belief, and a ton of<br />

dedication. It’s good to see that<br />

Sandra has put all that together<br />

because we’re standing inside<br />

Sandra’s dream right now. It’s<br />

great to be part of that on this<br />

special day.”<br />

Sandra opened her first<br />

salon in Northam Square in<br />

2014 and moved to Cross<br />

street in 2018. During that<br />

Packaging manufacturer wins MoD contract<br />

Barum & Dewar (B&D), the<br />

UK-based specialist packaging<br />

company, has been awarded a<br />

contract from the UK Ministry<br />

of Defence (MoD) to design<br />

and deliver a wide range of<br />

specialist packaging solutions<br />

in support of the New Style<br />

of IT (Deployed) Projects<br />

(NSoIT(D)).<br />

NSoIT Deployed is the<br />

MoD-designed-and-owned<br />

deployable communications<br />

and information system for<br />

UK and multinational military<br />

missions intended to rapidly<br />

deliver improved capability to<br />

the frontline and ensure that<br />

operational mission services<br />

work in a single information<br />

environment.<br />

New salon: (from left) owner Sandra Ramsey and author James D Mortain<br />

cut the ribbon at the official opening<br />

rack style cases and associated<br />

ancillary products.<br />

B&D will undertake all<br />

design and development work<br />

at its modern facilities in<br />

North Devon while manutime<br />

the business has established<br />

a loyal clientele which<br />

continues to grow. Sandra says,<br />

“I fell in love with hairdressing<br />

25 years ago and have been<br />

in the business ever since. I<br />

love my work and the amazing<br />

The five-year contract for<br />

hardware containerisation<br />

begins with immediate effect<br />

and includes the design, development<br />

and manufacture of<br />

ruggedised transit cases, 19”<br />

people I get to meet. I’m so<br />

looking forward to my journey<br />

in Northam. It is an amazing<br />

place and so are the people in<br />

Devon. I’m very lucky.”<br />

Sandra achieved an A+ in<br />

her training qualifications and<br />

continues to train when new<br />

courses are available, ensuring<br />

she can accommodate all<br />

aspects of hairdressing for men<br />

and women including: colour,<br />

colour correction, balayage,<br />

hair extensions, bridal hair<br />

and advanced colour and<br />

cutting techniques. She is also<br />

a fully trained barber, trichologist<br />

and an advanced bridal<br />

stylist. Previously, she trained<br />

many advanced hairdressing<br />

students at Petroc when she<br />

taught there.<br />

Sandra has been a big fan<br />

of James’ work for a long time.<br />

His new book ‘Dead Ringer’<br />

was published in February and<br />

is available at the salon.<br />

Sandra’s motto for the salon<br />

is: Life isn’t perfect but your<br />

hair can be.<br />

■■Details 07494 468318 or<br />

urban-wave.business.site<br />

facturing will be undertaken<br />

at several sites within the UK<br />

including B&D’s dedicated<br />

foam fabrication facility at<br />

Southampton.<br />

B&D managing director<br />

David Frame says: “We are<br />

delighted to be able to work<br />

with the UK MoD on this challenging<br />

and exciting project.<br />

B&D have 20+ years’ experience<br />

in developing innovative<br />

deployable packaging solutions<br />

for the defence sector and<br />

this contract recognises the<br />

work of our dedicated team in<br />

this specialist area. The award<br />

is testament to the trust that<br />

the UK MoD places in B&D to<br />

deliver on our commitments.”<br />

■■Details barumanddewar.com<br />

6 business action | <strong>April</strong> / <strong>May</strong> <strong>2020</strong> | business-action.co.uk


ACCOUNTANTS<br />

Glover Stanbury<br />

Barnstaple & Bideford<br />

t: 01271 375271 / 01237 471881<br />

w: gloverstanbury.co.uk<br />

ADMINISTRATIVe SERVICES<br />

Exmoorfern<br />

South Molton<br />

t: 01598 740210<br />

w: exmoorfern.co.uk<br />

ARCHITECTS<br />

Sam Nolan RIBA Architect<br />

North Devon & UK<br />

t: 01271 325 236<br />

w: northdevonarchitects.com<br />

Brewery<br />

GT Ales<br />

Chivenor<br />

t: 01271 267420<br />

w: gtales.co.uk<br />

Building Supplies<br />

RGB Building Supplies<br />

Branches in Barnstaple, Bideford,<br />

Hatherleigh, Holsworthy,<br />

Ilfracombe, Okehampton, South<br />

Molton, Tiverton<br />

w: rgbltd.co.uk<br />

<strong>Business</strong> Advisor<br />

Susie Kevern<br />

North Devon<br />

t: 07801 199671<br />

w: poundlane.co.uk<br />

Commercial Property<br />

James Doble Commercial<br />

North Devon<br />

t: 01237 424053<br />

w: jd-commercial.co.uk<br />

Copiers & Printers<br />

Clarity Copiers North Devon<br />

Barnstaple & North Devon<br />

t: 01237 374061<br />

w: claritynorthdevon.co.uk<br />

Copywriting & communications<br />

Zarywacz<br />

North Devon & UK<br />

t: 01271 879100<br />

w: z2z.com<br />

Counselling & Psychotherapy<br />

North Devon Counselling<br />

Barnstaple<br />

t: 07872 501606<br />

w: northdevoncounselling.co.uk<br />

FINANCIAL ADVISER<br />

Philip J Milton & Co Plc<br />

Barnstaple<br />

t: 01271 344300<br />

w: miltonpj.net<br />

HealTh & SAFETY<br />

JI Health & Safety Consultancy<br />

Combe Martin<br />

t: 07732 328222<br />

Holiday cottages<br />

Marsdens Devon Cottages<br />

North Devon<br />

t: 01271 813777<br />

w: marsdens.co.uk<br />

Hotels<br />

The Carlton<br />

Ilfracombe<br />

t: 01271 862446<br />

w: ilfracombecarlton.co.uk<br />

Human Resources<br />

Fitzgerald HR<br />

Barnstaple, Exeter, London &<br />

Wellington<br />

t: 01271 859267<br />

w: fitzgeraldhr.co.uk<br />

Hypnotherapy<br />

New Life Hypnotherapy<br />

South Molton<br />

t: 01769 57471<br />

w: newlifehypnotherapy.org<br />

Insurance<br />

Towergate<br />

Bideford<br />

t: 01237 429978<br />

w: towergate.com/locations/bideford<br />

Together Insurance Solutions<br />

Barnstaple<br />

t: 01271 347147<br />

w: togetherinsurancesolutions.co.uk<br />

DIRECTORY<br />

BUSINESS LISTINGS<br />

Locksmiths<br />

MJS Locksmith<br />

Bideford<br />

t: 07532 139388<br />

w: northdevonlocksmith.co.uk<br />

SW Locksmiths<br />

Holsworthy / Bude<br />

t: 01409 255533<br />

w: swlocksmiths.com<br />

Networking groups<br />

<strong>Business</strong> Networking in Barnstaple<br />

Barnstaple<br />

t: 0843 289 1339<br />

w: bnibarnstaple.co.uk<br />

Devon Partnerships<br />

Devon<br />

t: 07393 149855<br />

w: devonpartnerships.co.uk<br />

North Devon Networking Group<br />

Barnstaple<br />

w: northdevonnetworking.co.uk<br />

Rise<br />

Barnstaple<br />

e: martin@duchyifa.co.uk<br />

Torridge <strong>Business</strong> Network<br />

Westward Ho!<br />

w: torridgebusinessnetwork.co.uk<br />

Office Supplies<br />

South West Office Supplies<br />

North Devon<br />

t: 01271 889337<br />

w: swofficesupplies.co.uk<br />

Packaging<br />

Atlas Packaging<br />

Barnstaple<br />

t: 01271 344055<br />

w: atlaspackaging.co.uk<br />

List your business all year!<br />

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in this magazine – see listings<br />

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BOOK YOUR LISTING NOW AT<br />

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Photography<br />

Tarkatography<br />

Westward Ho!<br />

t: 07977 414798<br />

w: tarkatography.co.uk<br />

Printing<br />

Jamaica Press<br />

Buckland Brewer<br />

t: 01237 452333<br />

w: jamaicapress.co.uk<br />

Recruitment<br />

Cooper Golding<br />

Barnstaple<br />

t: 01271 349745<br />

w: coopergolding.co.uk<br />

Simple Recruitment<br />

Bideford<br />

t: 01237 439500<br />

w: simplerecruitmentltd.co.uk<br />

Signs<br />

The Sign Maker<br />

High Bickington<br />

t: 01769 561355<br />

w: sign-maker.net<br />

Solicitors<br />

Slee Blackwell<br />

Barnstaple, Bideford, Braunton,<br />

South Molton<br />

t: 0808 139 1606<br />

w: sleeblackwell.co.uk<br />

Telecoms<br />

Zero7<br />

Barnstaple<br />

t: 01271 370707<br />

w: zr7.co<br />

TRAVEL AGENT<br />

Clare Flint – Travel Counsellors<br />

North Devon & UK<br />

t: 01271 828990<br />

w: travelcounsellors.co.uk/clare.flint<br />

Web SITES & DIGITAL<br />

Itseeze North Devon<br />

North Devon<br />

t: 07890 633458<br />

w: itseeze-northdevon.co.uk<br />

Peak Online<br />

Bideford<br />

t: 01237 721256<br />

w: northdevon.peak-online.uk.com<br />

Welding & Sandblasting<br />

Nott’s Welding<br />

Ilfracombe & North Devon<br />

t: 07706 595955<br />

Wills<br />

Wills at Home<br />

West Yelland<br />

t: 01271 860105<br />

w: wills-athome.co.uk<br />

WE OFFER ASSISTANCE WITH:<br />

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Bills of Quantities Tendering<br />

Procurement<br />

Invoice Reconciliation<br />

CALL TODAY for an informal chat:<br />

01271 603053<br />

futuredimensions.uk<br />

info@futuredimensions.uk<br />

Beautiful candles – Handmade in Devon<br />

SHOWROOM & STUDIO<br />

Lyn Candles . Lynton . N. Devon . EX35 6BS<br />

Tel: 01598 753321 www.lyncandles.com<br />

e-mail: lyncandles@btopenworld.com<br />

@businessactionm | <strong>April</strong> / <strong>May</strong> <strong>2020</strong> | business action 7


Barnstaple-based Home<br />

Hardware was recently<br />

presented with Britain’s Best<br />

Housewares Wholesaler Award<br />

for the fourth year running at<br />

the Housewares Innovation<br />

Awards dinner in Birmingham.<br />

Home Hardware is Britain’s<br />

largest dealer-owned supplier<br />

for independently owned<br />

hardware and DIY stores.<br />

Financial director Sean<br />

Davey was delighted to collect<br />

the award on behalf of Home<br />

Hardware, commenting: “It<br />

is particularly satisfying that<br />

we won again despite strong<br />

competition from the other UK<br />

major wholesalers.”<br />

The awards recognise the<br />

UK housewares industry’s finest<br />

achievements, from exceptional<br />

products and companies to<br />

outstanding retailers.<br />

Chief executive officer<br />

Martin Elliott adds: “It’s a great<br />

achievement and reflects the<br />

commitment, effort and hard<br />

work of all our staff throughout<br />

the company, together with the<br />

SEA Ltd has beaten competitors<br />

from across the UK<br />

in national manufacturing<br />

awards run by Make UK, the<br />

manufacturers’ organisation.<br />

SEA was named national<br />

winner of the Innovation<br />

category, sponsored by HVM<br />

Catapult. The Barnstaple-based<br />

company, is a world-leading<br />

supplier of electronic systems<br />

to the defence, transport and<br />

offshore energy sectors.<br />

The judges commented:<br />

“This company sought to<br />

develop a miniaturised underwater<br />

acoustic sensing solution,<br />

reducing the size dramatically<br />

so it could be deployed from<br />

AWARD WINS<br />

Homeware wholesaler is<br />

best in UK for fourth year<br />

Four in a row: (from left) stand-up comedian Tom Ward; Sean Davey,<br />

finance director of Home Hardware and Tony Grimshaw of Whatmore Ltd<br />

support of our suppliers and<br />

the commitment and loyalty<br />

from our retailers.”<br />

In early March, Home<br />

Hardware was able to go ahead<br />

with its annual trade show at<br />

Westpoint Exeter before the<br />

full impact of Coronavirus hit.<br />

much smaller vessels, opening<br />

up a wider range of potential<br />

applications in UK and export<br />

markets. Whilst the project<br />

overcame technical and supply<br />

chain challenges, to deliver a<br />

prototype as swiftly as they did<br />

was quite remarkable.<br />

“The company had a clear<br />

focus on product development.<br />

In implementing clear<br />

objectives, the company have<br />

improved an existing product,<br />

expanded use and increased<br />

turnover. It’s a fantastic<br />

success and we encourage<br />

other businesses to speak to<br />

SEA and to emulate the clear<br />

focus the organisation has put<br />

Martin Elliott comments:<br />

“Although the attendance from<br />

retailers was down by around<br />

30% due to fears over the spread<br />

of the Coronavirus, business<br />

was actually reasonably brisk<br />

with retailers taking advantage<br />

of the numerous special<br />

into innovation.”<br />

Steve Hill, managing<br />

director, SEA, added: “The<br />

work that the team have put<br />

in to making the KraitArray a<br />

‘best-in-class’ technology has<br />

been phenomenal. This project<br />

has enabled SEA to grow our<br />

market presence in naval<br />

sonar systems and secured<br />

the company’s reputation<br />

as an international supplier<br />

of cutting-edge technology<br />

within the maritime sector.<br />

The KraitArray has pushed<br />

technical boundaries and is<br />

unrivalled by its competitors,<br />

which is why this award is so<br />

well-deserved.”<br />

offers and extra trade show<br />

discounts available from the<br />

120 exhibitors in attendance.<br />

It also proved to be an excellent<br />

opportunity for several of<br />

our suppliers to launch new<br />

products to our retailers.<br />

“Although it was unfortunate<br />

the show attendance<br />

was affected by concerns over<br />

Covid-19, we were thankful<br />

that we were still able to go<br />

ahead as planned, with full<br />

support from our suppliers as<br />

there had been no Government<br />

announcement at that point in<br />

terms of any restrictions. If our<br />

trade show had been scheduled<br />

to be a week later, we would<br />

probably have made the decision<br />

to cancel it.<br />

“We are currently trying to<br />

trade through unprecedented<br />

circumstances and although we<br />

have numerous contingency<br />

plans, we are just taking a<br />

day at a time and working to<br />

Government guidelines.”<br />

■■Details 01271 337479 or<br />

homehardware.co.uk<br />

Manufacturer wins national innovation award<br />

Dick Elsy CBE, chief<br />

executive of the High Value<br />

Manufacturing Catapult, said:<br />

“Innovation is the beating<br />

heart of a thriving company.<br />

Mastering its rhythm is key<br />

to developing great products,<br />

achieving outstanding productivity<br />

and putting a business<br />

ahead of the pack. Innovators<br />

are the drivers of opportunity.<br />

They create robust,<br />

sustainable growth, whatever<br />

the economic outlook, and<br />

deserve our recognition and<br />

praise. SEA is a worthy winner<br />

of the Innovation Award.”<br />

■■Details 1271 337500 or<br />

sea.co.uk/contact/barnstaple/<br />

8 business action | <strong>April</strong> / <strong>May</strong> <strong>2020</strong> | business-action.co.uk


AWARD WINS<br />

Top dogs win marketing award<br />

Canine Cottages was declared<br />

the winner of Best Integrated<br />

Campaign (under £500k) for<br />

its Canine Critics 2019 campaign<br />

at The Travel Marketing<br />

Awards <strong>2020</strong>.<br />

The dog-friendly market<br />

has experienced massive<br />

growth in the past few years,<br />

with a 40% increase in the<br />

number of dogs included on<br />

bookings with The Travel<br />

Chapter brands, based in<br />

Bideford, over the past year.<br />

With 26% of the UK<br />

population owning a dog, the<br />

campaign’s strategy was to<br />

target this audience through<br />

a multi-channel approach.<br />

Applicants were encouraged to<br />

enter the competition through<br />

on-site content, a social<br />

marketing campaign and via<br />

Canine Cottages marketing<br />

emails. 10 winners were then<br />

hand selected to review dogfriendly<br />

cottages across the<br />

UK as well as test out a range<br />

of treats and gadgets.<br />

There were a further 20<br />

dogs chosen as runners-up,<br />

receiving a voucher to stay at<br />

the Canine Cottages property<br />

of their choice.<br />

The Canine Critics<br />

campaign reached over 2<br />

million dog owners and<br />

featured in more than 157<br />

online and print publications,<br />

growing brand awareness and<br />

increasing engagement. This<br />

resulted in it attracting a total<br />

of 51,850 applications.<br />

The ages of dogs entered<br />

ranged from six months to 21<br />

years and the most popular<br />

names were Bella (1,029),<br />

Luna (948), Poppy (876), Lola<br />

(837) and Alfie (705). Among<br />

the more unusual names were<br />

Princess Miriam Mobbs-<br />

Cartner Duchess of Flintshire,<br />

Hattie Von Schnauzer and<br />

Professor Dexter T. Doodles<br />

McDoody Face.<br />

Chief marketing officer<br />

James Starkey commented:<br />

“We are delighted that our<br />

team have been recognised<br />

for the fun and innovative<br />

campaign Canine Critics,<br />

as well as for being a team<br />

of exceptionally skilled and<br />

creative people.<br />

“The hard work from the<br />

last year has certainly paid off<br />

and we’re incredibly proud to<br />

have been recognised amongst<br />

so many great brands in the<br />

travel industry.<br />

“Now it’s time to focus on<br />

making this year’s Canine<br />

Critics campaign bigger and<br />

better than ever!”<br />

The Canine Critics <strong>2020</strong><br />

pre-registration stage is now<br />

open, with Canine Cottages<br />

set to recruit a new pack of 10<br />

dogs this spring.<br />

■■Details caninecottages.co.uk<br />

North Devon apprentice speaks at Westminster<br />

Applegate recently returned to<br />

Parliament to celebrate apprenticeships<br />

with the Chartered<br />

Management Institute, particularly<br />

the CMDA (Chartered<br />

Manager Degree Apprenticeship),<br />

in which Applegate has a<br />

number of employees enrolled.<br />

This visit is the second in<br />

two years, with Applegate<br />

chief executive officer Stuart<br />

Brocklehurst (a companion<br />

of the CMI) and apprentice<br />

colleagues invited to speak on<br />

both occasions.<br />

This year’s apprentice<br />

visitor Joanna Nancekivell,<br />

HR executive, said: “I had<br />

the privilege of attending<br />

the Chartered Management<br />

At Parliament: (from left) Selaine Saxby, North Devon MP;<br />

Stuart Brocklehurst, chief executive of Applegate<br />

and Applegate apprentice Joanna Nancekivell<br />

Institute event at Parliament to<br />

speak about my experience as a<br />

<strong>Business</strong> Management Degree<br />

Apprentice.<br />

“Speaking in front of a<br />

number of people including<br />

senior MPs was not something I<br />

thought I could do, but I’m very<br />

glad to have had the opportunity<br />

and felt proud to represent<br />

Applegate Marketplace and<br />

show off their brilliant apprenticeship<br />

scheme.<br />

“We are very pleased to<br />

work with the CMI and look<br />

forward to grasping further<br />

opportunities with them as<br />

they arise.”<br />

■■Details 0345 600 7177 or<br />

applegate.co.uk<br />

@businessactionm | <strong>April</strong> / <strong>May</strong> <strong>2020</strong> | business action 9


NEWS<br />

Holiday park offers warm welcome<br />

North Devon is famous for its<br />

friendliness and attracts many<br />

business owners committed<br />

to offering excellent customer<br />

service to visitors.<br />

Steve Whitehead and Judith<br />

Goodwin have maintained this<br />

commitment since acquiring<br />

Manleigh Park holiday park at<br />

Combe Martin in 2017. Steve<br />

has considerable experience<br />

of working on a park home<br />

estate, while Judith’s experience<br />

includes hospitality and<br />

interior design. Originally from<br />

Sussex, the couple were looking<br />

for a holiday park close by, but<br />

fell in love with Manleigh Park<br />

when they came to view it.<br />

They run the park along<br />

with two full-time staff from<br />

Combe Martin along with two<br />

seasonal wardens plus local<br />

contractors. On average, the<br />

park hosts 3,000 visitors a year<br />

in its 24 letting units, which<br />

comprise chalets, log cabins<br />

and caravans.<br />

Since arriving at Manleigh<br />

Park, Judith and Steve have<br />

started a programme of<br />

When you move house, you<br />

are also moving your life, so<br />

your choice of removals company<br />

is very important.<br />

North Devon Removals<br />

and Storage was established<br />

in 1987 and is now run by Lee<br />

Ranger with his son, Rory.<br />

As a family-owned business,<br />

it has built a reputation as a<br />

trusted service provider.<br />

“You’ve got to be trustworthy,”<br />

says Lee. “People are<br />

trusting their life’s belongings<br />

to you.”<br />

The importance of this is<br />

reflected in the company’s<br />

Judith, Steve and Baxter, the labradoodle of Manleigh Park, Combe Martin<br />

refurbishment of the chalets<br />

and log cabins to ensure they<br />

are warm, comfortable and<br />

homely. They have also adapted<br />

‘The Bungalow’ to incorporate<br />

improved facilitities for<br />

guests with mobility issues. It<br />

can now accommodate up to<br />

three guests in one kingsize<br />

room and one single room. All<br />

the doorways are wheelchair<br />

friendly and the bathroom is a<br />

‘wet room’ with hand rails adjacent<br />

to the toilet and shower.<br />

Access to the bungalow is by<br />

level footpath via its dedicated<br />

parking space.<br />

As well as physical comfort,<br />

Judith and Steve ensure that<br />

their guests’ experience begins<br />

the moment they arrive. There is<br />

a pint of milk in the fridge and<br />

enough tea, coffee and sugar for<br />

a couple of days. They also have<br />

two toilet rolls, tea towels, oven<br />

gloves, dishcloth, washing-up<br />

Moving across UK and Europe<br />

flexibile approach. While some<br />

people prefer to pack themselves,<br />

others, especially older<br />

people, like to have everything<br />

packed and unpacked for<br />

them and Lee and his team do<br />

their utmost to ensure they<br />

leave customers with their<br />

belongings where they want<br />

them in their new homes.<br />

liquid, dishwasher tablets and<br />

hand soap. All beds are made<br />

and towels are provided.<br />

Steve says: “People come<br />

in all stressed, but when you<br />

mention tea and coffee, all of a<br />

sudden they stop and it puts a<br />

smile on their face as they relax.”<br />

Judith adds: “We just want<br />

to make it the best it can be.<br />

We want people to think of<br />

Manleigh Park and think of us.”<br />

Judith and Steve work hard<br />

to promote the area’s attractions<br />

to their guests and offer a<br />

drop-off and collection service<br />

for walkers.<br />

The park is also dog friendly,<br />

under the watchful eye of<br />

labradoodle Baxter, who has<br />

his own blog and Instagram<br />

account.<br />

With guests saying that<br />

the park gives their children<br />

magical memories just like the<br />

ones family holidays with their<br />

parents gave them, visitors are<br />

guaranteed a warm welcome at<br />

Manleigh Park.<br />

■■Details 01271 883353 or<br />

manleighparkdevon.co.uk<br />

A member of the British<br />

Association of Removers and<br />

Trading Standards approved,<br />

North Devon Removals has<br />

a range of vehicles including<br />

full-size pantechnicons and<br />

smaller 3.5-tonne vans.<br />

It undertakes domestic<br />

and office moves across the<br />

UK and is one of the few<br />

companies offering international<br />

removals, often<br />

completing moves to and from<br />

Austria, France, Germany and<br />

Switzerland.<br />

■■Details 01271 858654 or<br />

northdevonremovals.com<br />

Cranford <strong>Business</strong><br />

Services Limited<br />

Call 01271 326694.<br />

info@boomboomedia.co.uk<br />

visit www.boomboommedia.co.uk<br />

Does your accountant...<br />

www.accountsindevon.co.uk<br />

Old Stone, Cranford, Bideford, Devon, EX39 5QW<br />

07896 204 857<br />

Listen to you and act on your needs?<br />

Explain your accounts in terms you understand?<br />

Arrange meeting at your convenience?<br />

Leaving you free to concentrate on what you do best!<br />

10 business action | <strong>April</strong> / <strong>May</strong> <strong>2020</strong> | business-action.co.uk


NEGLIGENCE<br />

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Book online at business-action.co.uk/plans or call Alan on 07970 671192<br />

What’s the difference between a lawyer,<br />

an accountant and a surveyor?<br />

I would like to say that the<br />

question above is the beginnings<br />

of a great joke and then<br />

sock you with a hilarious<br />

punchline. But sadly, I can’t. As<br />

a solicitor who specialises in<br />

professional negligence claims,<br />

I can say that in fact, there is<br />

very little difference between<br />

them. Or indeed any professional.<br />

They can all be negligent<br />

and they can all be sued.<br />

In fact, any individual can<br />

be considered negligent but<br />

when it comes to professionals<br />

– usually defined as those who<br />

are members of a professional<br />

body and/or are obliged to<br />

hold Professional Indemnity<br />

Insurance – it is their expertise<br />

in that profession that is being<br />

put to the test.<br />

So what do you need to<br />

prove to bring a claim for<br />

professional negligence?<br />

Firstly, you need to show<br />

that there was some sort of<br />

special relationship between<br />

Emma Slade of Slee Blackwell Solicitors on professional negligence<br />

you and the<br />

probably would<br />

professional.<br />

say payment<br />

This can be<br />

helps if you can<br />

quite simple.<br />

believe half the<br />

If you asked<br />

lawyer jokes<br />

them to do<br />

doing the rounds<br />

something for<br />

on the internet.<br />

you in their<br />

Secondly, you<br />

professional<br />

need to show that<br />

capacity and<br />

they breached<br />

they agreed<br />

their duty of care<br />

to do so, they<br />

to you. Not very<br />

will owe you<br />

easy because if<br />

a duty of care<br />

you employed<br />

to act reasonably<br />

and<br />

ably don’t have<br />

them, you prob-<br />

to a reasonable standard. that expertise yourself. But<br />

Funnily enough, an exchange that is not the test. The test<br />

of money (an invoice) is not to see whether a professional<br />

always necessary to show that has been negligent is whether<br />

a “special relationship” or duty the professional was acting in<br />

of care is owed. You just need a manner that is acceptable<br />

to show that the professional to a similarly qualified and<br />

knew you would be relying experienced professional.<br />

on their advice. Obviously, And finally, to bring a<br />

evidence of payment does claim, you have to show that<br />

help – but then as a solicitor, I the breach has caused you to<br />

suffer a financial loss. Don’t<br />

think that simply because you<br />

are out of pocket, it ticks the<br />

box for this third requirement.<br />

There must be a direct<br />

and foreseeable link between<br />

the breach and the loss. For<br />

example, if your surveyor<br />

missed the existence of damp<br />

in a property, you may have<br />

lost the opportunity of getting<br />

a reduction in the house value.<br />

But if you crash your car when<br />

you hear how much it is going<br />

to repair, you can probably see<br />

that the cost of the car repair<br />

is a little too remote to claim.<br />

Although complicated, to<br />

be honest, it is relatively easy<br />

to find out if there is a claim.<br />

Quite simply, call Slee Blackwell.<br />

My team and I are more<br />

than happy to have a chat with<br />

you and give you a free risk<br />

assessment of any claim you<br />

may think you have.<br />

■■Details 01271 372128 or<br />

sleeblackwell.co.uk<br />

Looking for independent financial advice?<br />

Call us on 01237 426450<br />

for a free initial consultation<br />

Friendly, Reliable, Affordable<br />

• Accounts<br />

• Bookkeeping<br />

• Limited Companies • VAT<br />

• Tax<br />

• Payroll / CIS<br />

contact@dscottfinancial.co.uk<br />

https://dscottfinancial.co.uk<br />

Your home may be repossessed if you do not keep up repayments on your mortgage.<br />

Over 20 years experience - Free initial meeting<br />

mail@garethpollardaccountancyservices.com<br />

T: 01409 254817 M: 07811 164428<br />

The Old Orchard | Holsworthy | Devon | EX22 6LT<br />

@businessactionm | <strong>April</strong> / <strong>May</strong> <strong>2020</strong> | business action 11


Successful businesses need<br />

to innovate and the outbreak<br />

of Coronavirus challenges all<br />

businesses to do this now.<br />

Alexandra Stapleton and<br />

Ben Clisby, who started AB<br />

SEA Services in Torrington in<br />

2019, were already working on<br />

how to transform gardening<br />

maintenance and design<br />

services using online tools.<br />

They could not have imagined<br />

how useful it would be<br />

to introduce their concept<br />

of digital garden design and<br />

quotations at this time.<br />

Alexandra, who is originally<br />

from North Devon, was<br />

working in London where<br />

she applied her Photography<br />

degree in picture editing and<br />

communications agencies.<br />

During this time she met Ben<br />

and found that they shared<br />

the idea of running their own<br />

business, although saw this<br />

was not viable in London.<br />

As a result, they moved to<br />

North Devon to start AB SEA<br />

Services, combining Ben’s<br />

experience of gardening and<br />

landscaping with Alexandra’s<br />

digital and marketing expertise.<br />

The decision to take their<br />

service online has provided a<br />

valuable tool to maintain their<br />

services at the current time.<br />

Alexandra says: “There’s a<br />

silver lining to every cloud,<br />

and we have found ours.<br />

“Ben and I have been<br />

discussing the Coronavirus<br />

over the last few days and<br />

we’ve decided to launch<br />

B2B event planned for<br />

Thursday 29 October<br />

It’s still a way off, but the<br />

intention remains to stage<br />

North Devon’s biggest business<br />

exhibition as planned,<br />

subject to circumstances.<br />

BBXpo offers presentations,<br />

promotion and networking to:<br />

➤➤build business relationships<br />

➤➤create new opportunities<br />

➤➤provide business advice<br />

➤➤support business growth<br />

■■Watch out for details at<br />

bbxpo.uk<br />

something unique that we<br />

feel might evolve our business<br />

whilst offering a new service<br />

to local people.<br />

“At the bottom of the<br />

NEW BUSINESS<br />

Gardening goes digital<br />

Ben Clisby and Alexandra Stapleton of AB SEA Services<br />

homepage on our web site, we<br />

have included our new Digital<br />

Quoting service whereby<br />

potential clients can complete<br />

an easy two-step process.<br />

Gradsouthwest, the graduate<br />

job board for South West<br />

England, has partnered with<br />

the new GradTalent Development<br />

Agency to offer a range<br />

of free recruitment services to<br />

eligible employers.<br />

Funded by the Office for<br />

Students, this new initiative<br />

aims to help local graduates<br />

secure graduate level opportunities<br />

across the South West.<br />

Gradsouthwest is helping to<br />

deliver the programme across<br />

Devon, Dorset and Somerset<br />

by offering eligible SMEs a<br />

bespoke package of support<br />

which includes free recruitment<br />

advertising to thousands<br />

of student and graduate candidates<br />

who want to work locally.<br />

The eligibility criteria are<br />

straightforward and most local<br />

SMEs will qualify. Local graduates<br />

can also access expert<br />

advice through a free CV<br />

review and interview coaching.<br />

While approximately two<br />

thirds of those who study in<br />

the South West stay in the<br />

region after graduating, they<br />

are not necessarily working<br />

in graduate-level jobs. At the<br />

same time, reports suggest that<br />

more than two thirds of South<br />

West employers struggle to find<br />

skilled workers.<br />

The GradTalent Development<br />

Agency aims to bridge<br />

this gap by highlighting the<br />

“Firstly, upload five images<br />

to our web site and then<br />

secondly answer one round<br />

of questions. Once that’s<br />

completed, our final quote<br />

and availability are sent over<br />

to you within 48 hours. That’s<br />

right – 48 hours!”<br />

The new digital service:<br />

➤➤speeds up quotations<br />

➤➤eliminates homeowners<br />

having to waste time<br />

waiting for someone to turn<br />

up to survey their garden<br />

➤➤reduces visits and face-toface<br />

contact – important<br />

when social isolation is<br />

required due to Coronavirus<br />

➤➤eliminates silent treatment<br />

often experienced after<br />

asking for quotes<br />

➤➤reduces AB SEA’s carbon<br />

footprint<br />

➤➤produces beautiful results<br />

in your garden quicker<br />

Alexandra adds: “We are<br />

determined to keep money<br />

flowing through the local<br />

economy and we will not let<br />

this stop our business.”<br />

AB SEA Services offers<br />

a complete garden service<br />

from grass cutting, weeding,<br />

fencing and maintenance to<br />

turfing, landscaping, planting<br />

and waste removal. It provides<br />

these to both homeowners and<br />

commercial customers.<br />

■■Details 07799 478318 or<br />

abseaservices.com<br />

Service helps SMEs recruit graduates<br />

opportunities available and<br />

helping graduates to articulate<br />

the skills they offer.<br />

Dr Deborah Watson,<br />

director of Gradsouthwest,<br />

said: “We have already had a<br />

great response to this initiative.<br />

Local businesses welcome the<br />

opportunity to widen their<br />

recruitment channels on a<br />

no-risk basis, and graduates<br />

are thrilled to be able to access<br />

targeted support right at the<br />

point they need it. On a wider<br />

level, we are passionate about<br />

our region and delighted to<br />

be able to do our bit for the<br />

economy by retaining the graduate<br />

talent on our doorstep.”<br />

■■Details gradsouthwest.com<br />

12 business action | <strong>April</strong> / <strong>May</strong> <strong>2020</strong> | business-action.co.uk


NEW BUSINESS<br />

Going above and beyond<br />

Starting a business is tough at<br />

any time, but starting a business<br />

when so much of the economy<br />

has been forced to shut down<br />

is even tougher. This has not<br />

dissuaded Carolyn Daley, who<br />

is launching her virtual assistance<br />

service, Daley Admin.<br />

As Carolyn is based at her<br />

home, she remains able to<br />

respond to clients’ needs and<br />

is using any quiet time to learn<br />

and grow to develop her business<br />

skills and services.<br />

When growing up, Carolyn’s<br />

parents ran a block paving<br />

business and she helped out by<br />

answering phones and emails.<br />

This developed a strong passion<br />

for excellent customer service,<br />

which is what Daley Admin<br />

aims to deliver.<br />

“I know what a struggle it is<br />

running a business and want to<br />

help people,” says Carolyn. “I<br />

want to provide that extra bit of<br />

back-up. I do what needs to be<br />

done when people don’t have<br />

enough hours in the day.”<br />

After studying English<br />

Literature and Media Studies at<br />

degree level, Carolyn’s experience<br />

includes writing web site<br />

content for a national firm of<br />

chartered surveyors, administering<br />

Amazon sales for an<br />

online seller and managing<br />

database information for a<br />

consultancy firm. She is always<br />

keen to do what is required<br />

to get the job done and even<br />

started to learn German when<br />

her employer needed help with<br />

translation into English.<br />

Another benefit of being<br />

home-based is that Carolyn,<br />

who has cerebral palsy, is set<br />

up to complete assignments in<br />

her own fully-equipped office,<br />

and can receive and send work<br />

remotely, using the internet,<br />

email and phone.<br />

“I am happy to go out and<br />

meet clients and do the work at<br />

home,” adds Carolyn.<br />

She fully believes everyone<br />

with a disability adds value:<br />

“My ethos is to go above and<br />

beyond. I am prepared to learn<br />

anything that will help a client’s<br />

business. Virtual assistance is<br />

my way of helping people.”<br />

■■Details 07706 028825 or<br />

Facebook @Daleyadmin<br />

Letting go of material possessions<br />

Overwhelm can impact us<br />

in many different ways. We<br />

can be overwhelmed by news<br />

and information, but also by<br />

material possessions. It can be<br />

tempting to think of hoarding<br />

as something that other people<br />

do, but dealing with treasured<br />

family heirlooms that we<br />

don’t want or wrestling with<br />

the temptation to shop when<br />

we don’t need anything is<br />

widespread. In many cases, it<br />

can blight people’s lives as they<br />

struggle to cope.<br />

Natalie Hare realised this<br />

when working in housing<br />

support with a housing<br />

association and decided that<br />

it was such a big problem that<br />

she wanted to help people to<br />

take back control of their lives.<br />

In 2018, supported by a grant<br />

from the Bridge Trust, she<br />

launched Hare to Organise,<br />

a professional decluttering<br />

service which organises and<br />

simplifies “life, home and all<br />

that surrounds it”.<br />

Having already attained<br />

qualifications in mental<br />

Natalie Hare of Hare to Organise<br />

health, health and social<br />

care, housing and counselling,<br />

Natalie discovered the<br />

Association of Professional<br />

Declutterers and Organisers<br />

(APDO) when researching<br />

hoarding disorder and trained<br />

with them in order to become<br />

a full member.<br />

APDO membership<br />

includes insurance, a commitment<br />

to its code of ethics, ICO<br />

registration and recognition<br />

by the Fire Service and health,<br />

social care and housing agencies<br />

and organisations. Natalie<br />

is one of 300 APDO members<br />

across the UK and one of only<br />

two Devon members, the<br />

other being based in Exmouth.<br />

Natalie’s clients range from<br />

busy professionals with no<br />

time to organise their homes to<br />

individuals with mental health<br />

issues, including hoarding<br />

disorder, depression and<br />

anxiety, ADHD, OCD, PTSD,<br />

dementia and chronic disorganisation.<br />

Often she receives<br />

referrals from Early Help,<br />

Social Services and Environmental<br />

Health bodies and her<br />

work is sometimes paid for by<br />

community funding.<br />

“I don’t feel like I work now,<br />

I feel I really make a difference,”<br />

says Natalie. “Trust is<br />

the most important thing. It<br />

can take a lot for someone<br />

to invite another person into<br />

their personal space and go<br />

through things that are private<br />

and often painful.”<br />

Natalie’s work can include<br />

planning kitchens for functionality,<br />

ensuring wardrobes<br />

work for an individual or<br />

re-organising home offices<br />

for business people who have<br />

become overwhelmed.<br />

“I introduce systems<br />

enabling people to simplify<br />

day-to-day living or help<br />

them to move forward<br />

following life-changing<br />

events, such as bereavement,<br />

divorce, downsizing or family<br />

crisis. My aim is to make<br />

people feel safe when making<br />

often tough decisions.”<br />

She likes to support people<br />

for six weeks or so to ensure<br />

they have systems in place<br />

so that they don’t get back<br />

into a mess again. As well as<br />

supporting people practically,<br />

she draws on her experience<br />

and qualifications to support<br />

people emotionally.<br />

Natalie is pleased at the<br />

response to her service and<br />

aims to expand the business by<br />

training and employing people<br />

to create more local jobs.<br />

“It isn’t about just tidying<br />

up; it is enabling people to let<br />

go of the emotional attachment<br />

they have to material things.”<br />

■■Details 07528172381 or<br />

haretoorganise.co.uk<br />

@businessactionm | <strong>April</strong> / <strong>May</strong> <strong>2020</strong> | business action 13


CONSTRUCTION<br />

£10,000 skills grants for small<br />

construction businesses<br />

The Construction Industry<br />

Training Board (CITB) was<br />

due to relaunch its Skills and<br />

Training Fund in <strong>April</strong> and<br />

has now modified this further<br />

in view of Coronavirus.<br />

The new scheme now offers<br />

grants of up to £10,000 to<br />

micro and small businesses<br />

(with up to 100 employees)<br />

with grants of up to £25,000<br />

for medium businesses with<br />

up to 250 employees.<br />

Since 2015, CITB’s Skills<br />

and Training Fund has<br />

awarded more than £21.6<br />

million to some 4,800 micro<br />

and small companies, enabling<br />

them to access funding to<br />

provide training. Now CITB<br />

is increasing the amount<br />

of funding available and<br />

widening the scope of eligible<br />

training, so that companies<br />

with 100-250 employees are<br />

also eligible for funding.<br />

“The new CITB Skills<br />

and Training Fund has<br />

been refreshed to become<br />

a wider, more flexible offer<br />

for employers,” says CITB<br />

chief executive Sarah Beale.<br />

“We have responded to the<br />

urgent COVID-19 situation by<br />

changing the focus of the fund<br />

and offering more flexibility on<br />

what businesses can apply for.”<br />

The fund has been<br />

expanded to support business<br />

sustainability, the focus being<br />

broadened from productivity<br />

and innovation to helping<br />

employers with sustainability<br />

and skill retention. These are<br />

key concerns for the construction<br />

industry in the current<br />

extraordinary circumstances.<br />

In <strong>2020</strong>-21 the expanded<br />

Skills and Training Fund will<br />

allocate £10m exclusively to<br />

micro and small businesses to<br />

allow them to invest in new<br />

ways of using technology,<br />

e-learning and upskilling staff.<br />

This figure will rise to £12m<br />

for 2021-22 and 2022-23.<br />

Additionally, in response<br />

to industry stakeholders,<br />

an additional £4m is being<br />

allocated to medium-sized<br />

businesses for <strong>2020</strong>–2021.<br />

CITB will shortly unveil a<br />

Leadership and Management<br />

Development Fund for larger<br />

businesses.<br />

“Construction companies<br />

are under incredible pressure<br />

as a result of COVID-19,” adds<br />

Sarah. “At the moment, the<br />

main priority is doing all we<br />

can to ensuring businesses and<br />

employees are protected so<br />

that, when the current emergency<br />

finally comes to an end,<br />

the sector is armed with the<br />

skills and resources it needs to<br />

keep Britain building.”<br />

Purpose of funding<br />

The fund’s main purpose is to<br />

improve productivity through:<br />

1. Support to do more and<br />

better training<br />

2. Funding training to<br />

improve the business –<br />

addressing challenges,<br />

taking up new opportunities<br />

or responding to the fact<br />

that the business is growing<br />

and needs new skills<br />

3. Helping businesses to test<br />

new ways of developing a<br />

skilled workforce<br />

4. Offering financial support<br />

for a wide range of training<br />

or activity (not just CITB<br />

standardised training)<br />

In response to the COVID-19<br />

crisis the purpose of the fund<br />

has been expanded to support<br />

business sustainability, the<br />

delivery of contingency plans<br />

or changed training needs<br />

resulting from the crisis.<br />

This might include<br />

programmes to support:<br />

5. Retention of staff<br />

6. A change to the type of<br />

training needed in the<br />

business<br />

7. Developing the right skills to<br />

manage change and ensure<br />

business sustainability<br />

Fundable activity<br />

The fund supports a wide<br />

range of training and other<br />

‘people development’ activity:<br />

➤➤CITB standardised (grant<br />

eligible) training<br />

➤➤Other training, including<br />

‘in house’ training<br />

➤➤Activity specifically aimed<br />

at developing skills or<br />

knowledge e.g. mentoring<br />

➤➤Development of bespoke<br />

training resources<br />

➤➤Help for businesses to<br />

understand their training<br />

needs and develop better<br />

training and development<br />

plans<br />

All training or activity must<br />

be either construction specific<br />

or to develop management,<br />

leadership or supervisory<br />

skills.<br />

The fund supports online<br />

learning and other forms<br />

of people development that<br />

do not need to be delivered<br />

face-to-face. It also supports<br />

businesses to develop their<br />

own training videos or online<br />

resources.<br />

Activity can include, but is<br />

not limited to:<br />

➤➤The full cost of training<br />

listed in the CITB Grant<br />

scheme<br />

➤➤Training outside of the<br />

CITB Grant scheme –<br />

either accredited or where<br />

quality can be demonstrated<br />

➤➤<strong>Business</strong> development<br />

accreditation focused on<br />

people/ skills development<br />

e.g. IIP<br />

➤➤Coaching and mentoring<br />

delivered by an accredited<br />

coach or mentor<br />

It also includes development<br />

of learning resources for the<br />

individual company, that are<br />

not already available in the<br />

market, including:<br />

➤➤Training course content<br />

➤➤Development of a subjectspecific<br />

learning program<br />

➤➤Training videos or online<br />

courses (that make use of<br />

existing platforms)<br />

➤➤Company specific guidance<br />

or manuals for staff<br />

(where the purpose is the<br />

development of knowledge<br />

or skills)<br />

Funding criteria<br />

The criteria used for approving<br />

grants are: productivity<br />

(improving the business),<br />

innovation (new to the business),<br />

impact, quality and<br />

value for money.<br />

Productivity is defined as<br />

helping a business to grow<br />

and develop and become more<br />

efficient and profitable.<br />

In response to COVID-19<br />

the fund will also support projects<br />

that are about sustaining,<br />

rather than improving the<br />

business. In this case training<br />

or activity could focus on:<br />

➤➤Sustaining the business<br />

➤➤Retaining staff<br />

➤➤Maintaining training,<br />

either to address immediate<br />

gaps or preserve skill levels<br />

for the longer term<br />

➤➤Equipping staff with new<br />

skills to lead or manage in a<br />

different context<br />

Innovation includes not<br />

just technology but something<br />

that’s new to the individual<br />

business. Projects that focus<br />

on a COVID-19 response can<br />

include training or activity<br />

that is not new to the business.<br />

Full details and applications<br />

This is a brief summary of the<br />

Skills and Training Fund and<br />

construction businesses can<br />

find full details online or by<br />

contacting CITB adviser Roy<br />

Imeson, based in Ilfracombe.<br />

■■Details 07770 800 954,<br />

email roy.imeson@citb.co.uk<br />

or visit citb.co.uk<br />

14 business action | <strong>April</strong> / <strong>May</strong> <strong>2020</strong> | business-action.co.uk


HEADER<br />

£3,600 funding to help recruit graduates<br />

University of Plymouth is<br />

offering Devon SMEs the<br />

opportunity to recruit skilled,<br />

recent graduates within the<br />

STEM fields with incentive<br />

payments of up to £3,600.<br />

STEM Graduates into<br />

<strong>Business</strong>, part-funded by<br />

the European Regional<br />

Development Fund (ERDF)<br />

and led by the University of<br />

Plymouth, provides access to<br />

recent graduates with fresh,<br />

innovative ideas and the drive<br />

to develop professionally.<br />

Employed as a paid intern for<br />

either three, six or 12 months,<br />

it offers flexibility to small and<br />

medium businesses looking to<br />

meet current market demands.<br />

Recent research from the<br />

HoTSW LEP reveals that nearly<br />

98% of businesses in the region<br />

employ less than 50 people and<br />

that lack of skills, particularly<br />

in STEM (Science, Technology,<br />

Engineering and Mathematics)<br />

related roles has been highlighted<br />

as a key barrier to<br />

productivity. Some Devon<br />

SMEs have also admitted to<br />

Did you know that over 65%<br />

of students and graduates<br />

from the region, stay in the<br />

region*?<br />

*Gradsouthwest.com<br />

being unable to easily find and<br />

acquire the necessary talent to<br />

drive growth and innovation.<br />

STEM Graduates into <strong>Business</strong><br />

aims to support businesses with<br />

overcoming these barriers by<br />

creating a cohort of graduate<br />

employing SMEs in the region.<br />

Recruitment with a difference<br />

Working directly with STEM<br />

Graduates into <strong>Business</strong><br />

removes any upfront recruitment<br />

costs.<br />

They co-ordinate the<br />

recruitment process,<br />

supporting the creation of<br />

an eye-catching vacancy, and<br />

advertise the vacancies on<br />

regional and national graduate<br />

platforms as well as exclusive<br />

university and strategic<br />

partner channels.<br />

With no need to go through<br />

the usual job sites or recruitment<br />

agencies, you can access<br />

recent graduates with the STEM<br />

skills your business needs<br />

without breaking the bank.<br />

Return on your investment<br />

STEM Graduates into <strong>Business</strong><br />

provides access to adaptable<br />

graduates, who bring cuttingedge<br />

sector knowledge and<br />

determination for professional<br />

development. A graduate can<br />

bring state-of-the-art skills that<br />

enable new product development<br />

or the creation of a new<br />

service – the perfect candidates<br />

to boost your business growth.<br />

■■To find out more and<br />

recruit a graduate, visit www.<br />

plymouth.ac.uk/STEMgrad<br />

or email stem-graduates<br />

@plymouth.ac.uk<br />

@businessactionm | <strong>April</strong> / <strong>May</strong> <strong>2020</strong> | business action 15


AWARDS<br />

business<br />

ACTION AWARDS<br />

<strong>2020</strong><br />

North Devon’s independent business awards<br />

104 entries gave our judges an<br />

exceptionally tough task in our<br />

first annual <strong>Business</strong> <strong>Action</strong><br />

Awards for North Devon.<br />

We are astounded by the<br />

high level of interest received<br />

and the time and effort that<br />

entrants put into completing<br />

their entries.<br />

Read about finalists<br />

You can read about all 44<br />

finalists, who represent towns<br />

throughout North Devon, over<br />

the following pages.<br />

Thank you to judges<br />

Our <strong>Business</strong> <strong>Action</strong> Awards<br />

would not be possible without<br />

the valuable assistance of our<br />

seven judges, each of whom<br />

has given considerable time to<br />

reading through the entries,<br />

researching entrants and<br />

spending an entire working<br />

day on meeting to decide the<br />

finalists and winners.<br />

Finalists revealed<br />

Judging of the awards entries at the Chichester Arms, Bishop’s Tawton<br />

We selected each judge owners face, the decisions they<br />

for their knowledge of their have to make, the setbacks they<br />

sector and their day-to-day encounter and the true value of<br />

experience of running a business.<br />

This means that they<br />

We also thank each of them<br />

business owners’ achievements.<br />

all understand what business for giving up the opportunity<br />

to enter their own business in<br />

the awards in order to maintain<br />

the awards’ fairness and<br />

independence.<br />

Read about our judges and<br />

their businesses opposite.<br />

The judging<br />

On the day of judging, the<br />

judges debated vigorously,<br />

ensuring that each entry was<br />

considered evenly and fairly on<br />

its own merits.<br />

The decisions were difficult<br />

because so many of the entries<br />

were from very impressive<br />

businesses.<br />

Finally, the judges agreed on<br />

the 44 finalists, 11 deserving<br />

category winners and one<br />

overall winner.<br />

The process was very<br />

inspiring because of the broad<br />

range of enterprise, innovation<br />

and hard work exhibited by all<br />

the entrants.<br />

We had the date booked, the<br />

Landmark Theatre booked<br />

and were about to start selling<br />

tickets for our June <strong>Business</strong><br />

Awards Event – our big, big<br />

party and networking evening<br />

– when Coronavirus struck.<br />

At the time of writing, there<br />

is no indication of when social<br />

business-action.co.uk/awards<br />

Celebrating winners<br />

isolation rules will be relaxed,<br />

so arrangements are on hold.<br />

We do realise that everyone,<br />

especially those who entered,<br />

wants to know who has won.<br />

Don’t worry. We have<br />

a number of options for<br />

announcing the winners and<br />

presenting their prizes.<br />

We also have plans for<br />

networking among entrants<br />

and winners, and will publish<br />

details of these as soon as we<br />

can confirm them.<br />

In the meantime, read all<br />

about our sponsors, judges<br />

and finalists.<br />

16 business action | <strong>April</strong> / <strong>May</strong> <strong>2020</strong> | business-action.co.uk


MANAGEMENT ACCOUNTS<br />

Susie Kevern<br />

Pound Lane<br />

Financial Management<br />

Susie Kevern is a Chartered<br />

Management Accountant with<br />

20 years’ experience working in<br />

businesses large and small. She<br />

moved to Devon in 2001 and<br />

has worked with some of the<br />

county’s leading food brands,<br />

managing their finances so<br />

that the decision makers have<br />

the information they need<br />

to control the business and<br />

successfully execute their<br />

growth plans.<br />

Since setting up her own<br />

consultancy in 2011, she has<br />

worked with a number of small<br />

and medium-sized businesses<br />

in a variety of industries, from<br />

food production to dentistry.<br />

■■Details 07801 199671 or<br />

poundlane.co.uk<br />

MANUFACTURING<br />

Vikas Mahajan<br />

Aramis Rugby<br />

Vikas Mahajan founded Aramis<br />

Rugby (Europe) in 2000<br />

and officially took on the role<br />

of leading Aramis Rugby Ltd<br />

(worldwide) in August 2013.<br />

Born in India, Vikas is the<br />

third generation in a family<br />

business established since<br />

1927. He graduated from<br />

university with a degree in<br />

Economics, <strong>Business</strong> and<br />

Accountancy. In the midnineties,<br />

he attained a Master’s<br />

degree in International<br />

<strong>Business</strong> with specialisation<br />

in trade with the European<br />

AWARDS JUDGES<br />

Meet the judges<br />

Union. He then trained with<br />

Lufthansa Airlines at its<br />

Customer Loyalty programme<br />

division in New Delhi. In<br />

the late 1990s, he attained<br />

his second Master’s degree<br />

in <strong>Business</strong> Administration<br />

(MBA) from Bremen University,<br />

Germany with a specialisation<br />

in Global Management<br />

and Entrepreneurship.<br />

Today, all of Aramis Rugby<br />

scrum machines sold worldwide<br />

are manufactured at<br />

its factory in South Molton,<br />

Devon and then exported<br />

worldwide.<br />

■■Details 01769 550284 or<br />

aramisrugby.co.uk<br />

PERSONAL FINANCE<br />

Rod Martin<br />

Together Financial<br />

Solutions<br />

Rod Martin began his career in<br />

finance over 25 years ago and<br />

worked for many years in the<br />

property investment industry<br />

in London. He then moved in<br />

to the banking sector, spending<br />

several years working within<br />

the mortgages and wealth<br />

management sectors during<br />

which time he also ran his own<br />

businesses both in the UK and<br />

overseas property markets.<br />

Rod is now happily settled<br />

back in Devon where he works<br />

with Together Financial in<br />

Barnstaple looking after clients’<br />

pensions and investments as a<br />

Financial Planning Adviser.<br />

■■Details 01271 346123 or<br />

togetherfinancialsolutions.co.uk<br />

TECHNOLOGY<br />

Mike Matthews<br />

Lineal Software<br />

Solutions<br />

Mike Matthews is managing<br />

director of Barnstaple-based<br />

Lineal Software Solutions,<br />

which began life in the 1980s<br />

as a business application<br />

software provider (accounts,<br />

stock, MRP), and has grown<br />

ever since to become a comprehensive,<br />

multi-disciplinary<br />

IT company with a team of<br />

25+ employees.<br />

Mike is former chairman<br />

of the North Devon Federation<br />

of Small <strong>Business</strong>es (FSB)<br />

and takes a keen interest in<br />

supporting North Devon’s local<br />

businesses and economy. He is<br />

a frequent speaker at business<br />

events across the region.<br />

■■Details 01271 375999 or<br />

lineal.co.uk<br />

RETAIL<br />

Helen Pedlar<br />

Pedlars Home Hardware<br />

Helen Pedlar is part of a<br />

150-year-old Ilfracombe family<br />

business, now in its sixth<br />

generation. Helen’s involvement<br />

with the store started at<br />

an early age before she took<br />

a break to study Textiles at<br />

university.<br />

Today the business is<br />

characterised by its friendly<br />

and helpful staff who are happy<br />

to be of assistance and always<br />

prepared to go that extra mile<br />

to ensure customer satisfaction.<br />

■■Details at Facebook<br />

@pedlarshomehardware<br />

DESIGN<br />

Frank Stone<br />

Clevera<br />

Frank Stone is a creative<br />

thinker who started out on the<br />

design trail in 1994, launching<br />

his first business 20 years ago,<br />

and currently owning and running<br />

design agency, Clevera.<br />

With no formal training<br />

or qualifications, Frank has<br />

established a business built on<br />

strong reputation, long-term<br />

working relationships and<br />

excellent customer service,<br />

resulting in a mix of clients<br />

large and small, local, national<br />

and international, some of<br />

whom have been with him<br />

since 1999!<br />

■■Details 01271 346759 or<br />

clevera.co.uk<br />

COMMERCIAL FINANCE<br />

Rachael Taylor<br />

SWIG Finance<br />

Rachael Taylor has been in<br />

finance for the past 22 years,<br />

moving to North Devon in<br />

2007 where she was a local<br />

commercial manager for<br />

Lloyds Bank.<br />

In 2019 she started with<br />

SWIG Finance as business<br />

manager covering Devon where<br />

she continues to support SMEs<br />

with their businesses.<br />

■■Details 01872 223883 or<br />

swigfinance.co.uk<br />

@businessactionm | <strong>April</strong> / <strong>May</strong> <strong>2020</strong> | business action 17


AWARDS<br />

NORTH DEVON BUSINESS OF THE YEAR <strong>2020</strong><br />

sponsored by<br />

The North Devon <strong>Business</strong> of<br />

the Year <strong>2020</strong> is being sponsored<br />

by Philip J Milton &<br />

Company Plc.<br />

Philip Milton says: “As the<br />

managing director of Philip J<br />

Milton & Company Plc, independent<br />

wealth managers and<br />

financial advisers, I am very<br />

pleased to sponsor this year’s<br />

<strong>Business</strong> <strong>Action</strong> Awards and<br />

to celebrate the showcasing<br />

of the marvellous variety of<br />

successful businesses here in<br />

North Devon.<br />

“I look forward to congratulating<br />

each of the category<br />

winners and nominees on<br />

their excellence and for<br />

providing our young people<br />

with aspirations of a bright<br />

and lucrative future right here<br />

on their doorstep.”<br />

■■Visit miltonpj.net<br />

Thank you to all our awards sponsors<br />

We are grateful to all our awards sponsors, without whom the<br />

<strong>Business</strong> <strong>Action</strong> Awards would not take place. Read about them at<br />

business-action.co.uk/awards/<strong>2020</strong>-1st/sponsors<br />

The Independent Corrugated<br />

Cardboard Packaging Specialists<br />

Passionate about our Community and supporting<br />

our Charity of the Year <strong>2020</strong>.<br />

01271 370707 www.zr7.co hello@zr7.co<br />

LINES AND CALLS<br />

BUSINESS BROADBAND<br />

VOIP TELEPHONE SYSTEMS<br />

BUSINESS MOBILES<br />

4G CONNECTIVITY<br />

WI-FI NETWORKS<br />

ISDN AND PBX<br />

CABLING AND INSTALLATIONS<br />

LEASED LINES AND GIGABIT<br />

IN-HOUSE BILLING AND INVOICING<br />

LOCAL TECHNICAL SUPPORT<br />

Roundswell <strong>Business</strong> Park,<br />

Barnstaple, Devon, EX31 3TT.<br />

+44(0)1271<br />

344 055<br />

sales@atlaspackaging.co.uk<br />

www.atlaspackaging.co.uk<br />

18 business action | <strong>April</strong> / <strong>May</strong> <strong>2020</strong> | business-action.co.uk


BARNSTAPLE<br />

Barum and Dewar<br />

Barum and Dewar designs,<br />

manufactures and supplies<br />

protective cases / containers,<br />

custom foam inserts and 19”<br />

racks to the defence, space and<br />

technologies sectors.<br />

It is an SME business with<br />

its head office in Barnstaple and<br />

a team of six people consisting<br />

of design, production planning,<br />

sales and finance. Its sister<br />

manufacturing company B&D<br />

Foam is based in Southampton,<br />

employing a production team<br />

of 10. Managing director David<br />

Frame is based in its Scotland<br />

office, but regularly works from<br />

the Barnstaple site.<br />

■■barumanddewar.com<br />

HOLSWORTHY<br />

Mystery Shoppers<br />

Mystery Shoppers was set up<br />

in 1991 by Paul Grafton, a certified<br />

management consultant<br />

and former British Airways<br />

inflight product and cabin<br />

crew training manager.<br />

As customer experience<br />

consultants, the company<br />

LYNTON<br />

Churchill House<br />

Churchill House is an outdoor<br />

and lifestyle shop in Lynton,<br />

which was established in 1995<br />

by Julie Smyth. It was run as<br />

a clothing business 25 years<br />

previously by Julie’s parents.<br />

As well as one clothing<br />

shop, Julie also runs a gift shop<br />

on Queen Street called Willow,<br />

which she took over in 1993.<br />

Julie employs three full-time<br />

staff who have all been working<br />

with her for more than 10<br />

years. She now runs the business<br />

with her daughter, Claire.<br />

ILFRACOMBE / LYNTON<br />

AWARDS FINALISTS<br />

VISIT COOPERGOLDING.CO.UK<br />

specialises in using its Mystery<br />

Shopping programmes<br />

to achieve clients’ objectives<br />

– usually continuous<br />

improvement, compliance or<br />

competitor monitoring.<br />

With its headquarters in<br />

Holsworthy, it has offices<br />

in London and Bulgaria as<br />

well as franchises in Kenya,<br />

Botswana and Myanmar.<br />

It has developed a shopper<br />

database of 260,000+ people<br />

and is a member of the MRS<br />

and MSPA, strictly adhering to<br />

WHICH FINALIST WILL WIN BEST EMPLOYER?<br />

Clathers<br />

Clathers is family-run business,<br />

run by mother and son,<br />

based in Devon and Somerset.<br />

No nonsense approach to health and safety<br />

H&S<br />

business<br />

ACTION AWARDS<br />

<strong>2020</strong><br />

JI Health & Safety Consultancy<br />

H&S Audit<br />

H&S Training<br />

Tailored H&S Management Systems<br />

Assistance with SSIPs Accreditations<br />

Risk Assessment / Risk Management<br />

Jane Bass 07732 328222<br />

DipNEBOSH jinnes2@sky.com<br />

Best Employer<br />

sponsored by<br />

their high standards of service.<br />

■■mystery-shoppers.co.uk<br />

BARNSTAPLE<br />

Tarka Holiday Park<br />

Tarka Holiday Park is ideally<br />

situated for a relaxing, laidback<br />

visit. It has no clubhouse,<br />

swimming pool or restaurant,<br />

but does have a unique<br />

atmosphere of serenity and<br />

seclusion, perfect for discerning<br />

holiday guests for whom peace<br />

and tranquility is high on the<br />

business<br />

ACTION AWARDS<br />

<strong>2020</strong><br />

Their vision is to maintain the<br />

business and keep it in the<br />

family for generations to come<br />

■■churchillhouselynton.co.uk<br />

Best Retailer<br />

It retails a varied and unique<br />

collection of clothing, footwear,<br />

accessories, homewares<br />

and gifts. The family pride<br />

themselves on the quality of<br />

service their stores provide.<br />

The Lynton store opened<br />

two years ago and the Ilfracombe<br />

store opened one year<br />

ago, following the success of<br />

the Lynton Shop. There are<br />

holiday wish list. Nestled in its<br />

beautiful natural setting, Tarka<br />

is the perfect antidote to the<br />

everyday stresses of modern life.<br />

The park was nominated for<br />

its diverse, inclusive approach<br />

to recruitment, training and<br />

ongoing support of employees.<br />

■■parkholidays.com/our-<br />

parks/devon/tarka<br />

ILFRACOMBE<br />

The Terrace Tapas<br />

& Wine Bar<br />

The Terrace Tapas & Wine Bar<br />

serves freshly cooked, authentic<br />

Spanish tapas. It invites<br />

customers to enjoy its warmth<br />

of service and unhurried,<br />

relaxed style of dining. It is<br />

family run and family friendly.<br />

It also welcomes dogs into the<br />

bar area.<br />

It provides a truly continental<br />

atmosphere with<br />

a glass of Rioja and good<br />

conversation.<br />

The Terrace Tapas & Wine<br />

Bar is based on one site in<br />

Ilfracombe and employs bar<br />

staff, waiter and waitresses,<br />

glass cleaner, chefs and KPs.<br />

■■terracetapasbar.co.uk<br />

the chocolatier working or see<br />

the video of chocolate making.<br />

There is also a free chocolate<br />

museum to browse, with tasters<br />

available from the chocolate<br />

flavour wheel.<br />

It also has a separate seaview<br />

workshop area where groups<br />

can pre-book and come along<br />

to taste the different chocolates<br />

made in the shop, learn about<br />

the art of chocolate making,<br />

then design and decorate their<br />

own chocolates to take home.<br />

■■ilfracombechocolate<br />

emporium.co.uk<br />

BARNSTAPLE<br />

also two shops in Somerset. The Crafty Beer Shop<br />

■■clathers.com<br />

The Crafty Beer Shop was<br />

established in March 2019 on<br />

ILFRACOMBE the historic Butchers Row.<br />

Ilfracombe Chocolate Its ethos is to embrace<br />

Emporium<br />

micro brewers, the best local<br />

Ilfracombe Chocolate Emporium<br />

breweries in the South West<br />

is a pretty little Victorian and the best of British.<br />

shop on Ilfracombe High Street. It also stocks great beers<br />

The business makes fresh from around the world, as<br />

chocolates on site several times well as spirits including small<br />

a week and the kitchen is often batch gins, rums and wines.<br />

being used so visitors can watch ■■thecraftybeershop.com<br />

WHICH FINALIST WILL WIN BEST RETAILER?<br />

@businessactionm | <strong>April</strong> / <strong>May</strong> <strong>2020</strong> | business action 19


BARNSTAPLE<br />

Boden Group<br />

The Boden Group was founded<br />

in 2009 by managing director<br />

Steve Boden and is now a<br />

regional leader in providing<br />

multi-trade building services.<br />

The group is a trusted<br />

partner working within the<br />

commercial, Ministry of<br />

Defence (MoD), health, education,<br />

local government and<br />

leisure sectors across Southern<br />

and South West England while<br />

also providing services for largescale<br />

contracts across the UK.<br />

It has three core divisions –<br />

Boden Facilities Management,<br />

Boden Fire and Security and<br />

Boden Construction – and is<br />

the only company in the region<br />

to hold such an extensive range<br />

of supply, installation and maintenance<br />

services under one roof.<br />

■■bodengroup.co.uk<br />

BARNSTAPLE<br />

ILFRACOMBE<br />

Kula Fitness<br />

Russell Port founded<br />

Kula Fitness in 2017 after<br />

researching the area and<br />

recognising a need for private<br />

health and fitness training. The<br />

studio is a specific strength and<br />

conditioning gym that Russell<br />

manages with partner Emily.<br />

It supports ‘anybody’ in the<br />

community wanting to start<br />

getting fit.<br />

Based on 25 years’ combined<br />

fitness industry experience and<br />

a number of qualifications, the<br />

studio can look after 99% of<br />

an individual’s goals covering<br />

health, fitness and nutrition<br />

support. Services include goal<br />

setting, nutrition advice and<br />

exercise sessions.<br />

■■kulafitness.co.uk<br />

BIDEFORD<br />

SHEDS 4 you<br />

SHEDS 4 you originally<br />

started by buying in off-theshelf<br />

buildings and provided<br />

an installation service for<br />

those who were unable to do<br />

it themselves. When demand<br />

trebled, it started to manufacture<br />

its own buildings, sheds<br />

and bespoke buildings at its<br />

premises in Clovelly Road.<br />

Over the past three years,<br />

the operation has grown in<br />

reputation and size. It now<br />

employs eight members of<br />

staff from the fitting team,<br />

to manufacturing and office<br />

staff. The team pull together to<br />

provide an all-round service<br />

for customers, going the extra<br />

mile and completing a lot of<br />

extras. Services have expanded<br />

to include installation and<br />

erection of garden buildings,<br />

small garden works, remedials<br />

to customers’ existing buildings,<br />

fencing, gates, disposal of<br />

old buildings and production<br />

of a variety of bespoke garden<br />

projects and buildings.<br />

■■sheds4you.co.uk<br />

AWARDS FINALISTS<br />

business<br />

ACTION AWARDS<br />

<strong>2020</strong><br />

<strong>Business</strong>-to-<strong>Business</strong> Excellence<br />

BrandLanterns<br />

BrandLanterns was started by<br />

Sara-Jane Williams to support<br />

hospitality businesses, food<br />

and drink producers, foodservice<br />

wholesalers and catering<br />

suppliers by making them<br />

more profitable.<br />

This can range from<br />

working with cafés, restaurants<br />

and pubs to increase<br />

footfall and customer spend<br />

while reducing overheads to<br />

helping food producers and<br />

wholesalers to grow their<br />

sales. This is achieved through<br />

a range of marketing, training<br />

and mentoring services for all<br />

sizes of business.<br />

■■brandlanterns.co.uk<br />

sponsored by<br />

VISIT ZR7.CO<br />

BARNSTAPLE<br />

Fitzgerald HR<br />

Fitzgerald HR started in 2008<br />

when Lucy Fitzgerald launched<br />

as a freelance HR consultant.<br />

Lucy found that many of the<br />

employers she worked with<br />

needed more than a HR advice<br />

line; they needed someone to<br />

handle their HR for them.<br />

12 years later, the business<br />

operates from its head office<br />

in Barnstaple and a network of<br />

WHICH FINALIST WILL WIN B2B EXCELLENCE?<br />

business<br />

ACTION AWARDS<br />

<strong>2020</strong><br />

Consumer Service Excellence<br />

BARNSTAPLE<br />

The Hair Lounge<br />

Tori Kiff opened The Hair<br />

Lounge in <strong>May</strong> 2014 at the age<br />

of 22. Tori is a fully qualified<br />

hair stylist and state registered<br />

hairdresser. She regularly<br />

completes training to ensure<br />

that she keeps up to date with<br />

the latest industry practices,<br />

trends and product ranges, in<br />

order to maintain a professional,<br />

high quality service.<br />

The salon offers hairdressing<br />

services, including cutting,<br />

colouring, smoothing and<br />

styling. Services are available for<br />

everyone and, being a smaller<br />

salon, the aim is to offer a true<br />

relaxation experience. This<br />

includes one-to-one appointments,<br />

which are perfect for<br />

WHICH CONSUMER SERVICE FINALIST WILL WIN?<br />

local offices across the South<br />

West and South East, and a<br />

growing team.<br />

Its growth has been generated<br />

by its ability to adapt<br />

services to each individual<br />

client’s needs and requirements.<br />

■■fitzgeraldhr.co.uk<br />

BIDEFORD / BARNSTAPLE<br />

Imaginary Space<br />

Imaginary Space solves<br />

business problems using<br />

contemporary design and<br />

strategy. Usually, these are<br />

related to building awareness,<br />

increasing sales, automating<br />

or improving their internal<br />

processes.<br />

Imaginary Space’s team<br />

of three talks with the client<br />

about their problem and also<br />

who their customer is and<br />

what they want to communicate<br />

to them.<br />

Then they create a piece<br />

of media that can help them<br />

solve their problem. This<br />

can range from a new logo<br />

and branding to a web site,<br />

brochure, adverts, posters or<br />

business cards.<br />

■■imaginaryspace.co.uk<br />

busy people who need time out,<br />

people with additional needs or<br />

with children.<br />

■■hairloungebarnstaple.co.uk<br />

ILFRACOMBE<br />

Torrs Park<br />

Dental Practice<br />

Torrs Park is a small, independent,<br />

family-run dental<br />

practice. It started more than<br />

100 years ago and has been<br />

under the present ownership<br />

for the past 15 years. A team of<br />

seven runs two surgeries with<br />

a view to expanding further.<br />

The practice offers a range<br />

of dental services from routine<br />

maintenance and prevention<br />

to advanced restorations,<br />

with one dentist qualified at<br />

postgraduate level in cosmetic<br />

dentistry and pain relief. All<br />

services are provided in a<br />

relaxed environment where<br />

comfort is key. Although a<br />

private practice, it aims to be<br />

accessible to everyone and<br />

tries to work with clients<br />

to enable them to access its<br />

award-winning care.<br />

■■Find on Facebook<br />

@torrsparkdentalpractice<br />

20 business action | <strong>April</strong> / <strong>May</strong> <strong>2020</strong> | business-action.co.uk


TORRINGTON<br />

AB SEA Services<br />

AB SEA Services began when<br />

Alexandra Stapleton and Ben<br />

Clisby joined forces in order<br />

to combine their expertise and<br />

create a unique business.<br />

Ben brings seven+ years<br />

of gardening experience to<br />

the company, gained from<br />

managing clients in Ascot and<br />

West London.<br />

Alexandra’s background in<br />

all things creative means she<br />

has a natural flair for designing<br />

outside spaces.<br />

AB SEA Services has<br />

launched an online garden<br />

services quotation service,<br />

which appears to be the only<br />

one of its kind in the area.<br />

■■abseaservices.com<br />

BARNSTAPLE<br />

eNaycH<br />

eNaycH operates an online<br />

ecommerce web site established<br />

to educate organisations<br />

using the WordPress content<br />

management system (CMS)<br />

about the interaction of the<br />

CMS and data protection and<br />

privacy legislation in a costeffective<br />

way.<br />

It achieves this via an<br />

eBook-style guide, ‘WordPress<br />

and the Data Protection &<br />

Privacy Legislation’ available<br />

for download. The guide<br />

includes a ‘Let’s Get Started’<br />

section, which creates an<br />

imaginary scenario for owners<br />

of new sites to use their<br />

imagination and apply the<br />

methodologies in the guide to<br />

their site. It covers: security;<br />

back-ups; ecommerce; newsletters;<br />

privacy policy legal<br />

requirements; cookie policy<br />

and what needs to be included.<br />

It also enables existing<br />

WordPress web site owners to<br />

re-evaluate their compliance<br />

and take corrective/retrospective<br />

action as required.<br />

■■wpdataprotection.com<br />

AWARDS FINALISTS<br />

business<br />

ACTION AWARDS<br />

<strong>2020</strong><br />

Digital and Online Achievement<br />

BIDEFORD<br />

Peak Online<br />

Peak Online started in July<br />

2014 in Hong Kong and business<br />

shortly followed it back to<br />

the UK. Initially, it operated in<br />

Cardiff and now also operates<br />

from its Bideford office to focus<br />

on developing new business<br />

growth in North Devon.<br />

It provides a complete<br />

online solution in web design,<br />

apps and digital marketing.<br />

Its long-standing knowledge<br />

and experience of all things<br />

internet, combined with a<br />

personalised ‘customer-first’<br />

approach to everything it does,<br />

sets it apart from some of the<br />

bigger service providers.<br />

■■northdevon.peak-online.<br />

uk.com<br />

WHICH FINALIST WILL WIN THE DIGITAL AWARD?<br />

CLOVELLY<br />

The Clovelly<br />

Soap Company<br />

The Clovelly Soap Company<br />

creates handmade soap, home<br />

fragrance, bath and bodycare<br />

products.<br />

The business has 14<br />

employees and two owners<br />

and operates a retail shop in<br />

Clovelly, Amazon sales, online<br />

sales via Etsy and its own web<br />

site. It uses Instagram and<br />

Facebook to drive traffic to the<br />

web site as well as attracting<br />

lots of repeat business. It also<br />

has stockists throughout the<br />

UK and beyond.<br />

Its products have always<br />

been completely natural and it<br />

has never used Sodium Lauryl<br />

Sulfate, artificial fragrances,<br />

colours or parabens.<br />

The current business goal<br />

is to increase online sales and<br />

social media presence, using<br />

Instagram predominantly. It<br />

also uses a newsletter to send<br />

information to customers<br />

about its products and generally<br />

healthy living.<br />

■■theclovellysoapcompany.com<br />

Investment property to Let?<br />

• Competitive commission rates<br />

• Local, friendly, expert advice and support<br />

• Comprehensive marketing<br />

• Fully managed services to suit your needs<br />

• NEW! Mobile-optimised website<br />

• Over 97% of our owners would<br />

recommend us - find out why...<br />

Contact us today on 01271 813777<br />

for your homeowner recruitment pack<br />

marsdens.co.uk<br />

@businessactionm | <strong>April</strong> / <strong>May</strong> <strong>2020</strong> | business action 21


BARNSTAPLE<br />

Advanced Scaffolding<br />

Advanced Scaffolding undertakes<br />

all types of scaffolding,<br />

from small domestic work to<br />

street works, temporary roofs,<br />

large housing developments<br />

and bespoke design works.<br />

It currently employees 47<br />

members of PAYE staff and is<br />

the largest scaffolding company<br />

in the area. All staff are fully<br />

qualified and trained, and hold<br />

CITB/NOCN certifications.<br />

As well as working in North<br />

Devon, Advanced Scaffolding<br />

currently has projects in<br />

Penzance, Plymouth, Exeter,<br />

Tiverton, Hertfordshire and is<br />

just about to start at the new<br />

Hinkley Power site.<br />

■■advancedscaffoldingltd.co.uk<br />

BARNSTAPLE<br />

Boden Group<br />

The Boden Group was founded<br />

in 2009 by managing director<br />

Steve Boden and is now a<br />

regional leader in providing<br />

multi-trade building services.<br />

The group is a trusted<br />

partner working within the<br />

AWARDS HEADER FINALISTS<br />

business<br />

ACTION AWARDS<br />

<strong>2020</strong><br />

Excellence in Construction<br />

commercial, Ministry of<br />

Defence (MoD), health, education,<br />

local government and<br />

leisure sectors across Southern<br />

and South West England while<br />

also providing services for<br />

large-scale contracts across<br />

the UK.<br />

It has three core divisions –<br />

Boden Facilities Management,<br />

Boden Fire and Security and<br />

Boden Construction – and<br />

is the only company in the<br />

region to hold such an extensive<br />

range of supply, installa-<br />

sponsored by<br />

VISIT RGBLTD.CO.UK<br />

tion and maintenance services<br />

under one roof.<br />

■■bodengroup.co.uk<br />

BARNSTAPLE<br />

Lodgico<br />

Lodgico is a family-owned business<br />

experienced in all aspects<br />

of building. It has a highlyskilled<br />

team of tradespeople,<br />

including carpenters, masons,<br />

plumbers and decorators.<br />

Whether customers want a<br />

bespoke new home, extension<br />

WHICH CONSTRUCTION FINALIST WILL WIN?<br />

to their existing property or<br />

just need a room decorated or<br />

dripping tap fixed, it has the<br />

required skills available.<br />

Lodgico’s work ranges from<br />

bathroom adaptations for<br />

disabled people to new build<br />

homes and holiday lodges<br />

on holiday parks. It is also<br />

a distributor for Honka log<br />

homes from Finland.<br />

■■lodgico.co.uk<br />

BIDEFORD<br />

T&N Developments<br />

South West<br />

T&N Developments South<br />

West offers general building<br />

services for new builds, extensions,<br />

conversions, alterations<br />

and refurbishment works.<br />

The business provides a<br />

very high quality of workmanship<br />

and goes beyond what<br />

is expected of a contractor.<br />

The team are all friendly and<br />

knowledgeable, and sites are<br />

always kept clean and tidy.<br />

It also exhibits excellent<br />

communication skills between<br />

contractors, clients and architects<br />

involved in projects.<br />

■■Facebook @tandndevelopments<br />

Slee Blackwell Solicitors are an award winning, Legal 500 recommended practice. <strong>2020</strong> is our<br />

centenary year. We have come a long way in the past one hundred years, but we remain committed to<br />

the principles of our founder Ernest Slee to provide the highest levels of professional service.<br />

We are proud to have been awarded Lexcel accreditation, the Law Society’s legal practice quality mark<br />

for excellence in legal practice management and legal client care.<br />

Our clients therefore have the peace of mind of knowing that their legal affairs are in safe hands and<br />

that their interests are being looked after by an established, accredited law firm that is dedicated to<br />

providing a first class service.<br />

Call 0808 139 1606 or visit sleeblackwell.co.uk<br />

22 business action | <strong>April</strong> / <strong>May</strong> <strong>2020</strong> | business-action.co.uk


BRATTON FLEMING<br />

Exmoor Zoo<br />

Exmoor Zoo is a collection of<br />

rare and endangered species<br />

from around the world. It<br />

specialises in small and often<br />

little-known animals and it has<br />

a collection of 11 species of cat.<br />

Exmoor Zoo works closely<br />

with other zoos, nationally, in<br />

Europe and worldwide to help<br />

save the endangered animals of<br />

the world while maintaining a<br />

diverse collection. The present<br />

owners took over from the<br />

previous Exmoor Bird Gardens<br />

and have increased visitors from<br />

10,000 to 50,000. A full-time<br />

crew of 26 staff operate the<br />

zoo with seasonal help during<br />

the main season. It is a family<br />

business, with three generations<br />

helping, and two grandchildren<br />

in the next generation waiting<br />

in the wings.<br />

■■exmoorzoo.co.uk<br />

COMBE MARTIN<br />

Manleigh Park<br />

Manleigh Park is a small<br />

holiday park made up of 24<br />

mixed letting units. It has<br />

BARNSTAPLE<br />

Tommy Gilroy<br />

Advanced Scaffolding<br />

Having worked at a number of<br />

scaffolding businesses, Tommy<br />

joined Advanced Scaffolding<br />

in September 2018, holding a<br />

basic Trainee CISRS card.<br />

Tommy has integrated<br />

himself well and has become<br />

a valued part of the Advanced<br />

Scaffolding team. He has shown<br />

good reliability and punctuality<br />

and a desire to learn.<br />

Tommy is currently working<br />

towards the CITB Part 2 Scaffolder<br />

qualification and travels<br />

to London up to three times a<br />

year for two weeks at a time.<br />

With Advanced Scaffolding’s<br />

support and his own focus on<br />

his apprenticeship, Tommy is<br />

on track for a great future.<br />

■■advancedscaffoldingltd.co.uk<br />

BARNSTAPLE<br />

Rosie Hayton<br />

Turquoise Thinking<br />

Rosie joined Turquoise<br />

Thinking to begin her Petroc<br />

apprenticeship back in March<br />

2019. Nearly 12 months on,<br />

AWARDS FINALISTS<br />

business<br />

ACTION AWARDS<br />

<strong>2020</strong><br />

Excellence in Hospitality and Tourism<br />

a mix of chalets, log cabins<br />

and caravans, as well as a<br />

bungalow for guests who have<br />

mobility issues. The park is<br />

also dog friendly.<br />

The current owners<br />

purchased Manleigh Park<br />

in 2017 and employ two<br />

permanent members of staff,<br />

two seasonal wardens and a<br />

number of local contractors.<br />

On average, the park hosts<br />

approximately 3,000 guests<br />

per year.<br />

■■manleighparkdevon.co.uk<br />

sponsored by<br />

VISIT MARSDENS.CO.UK<br />

ILFRACOMBE<br />

WHICH HOSPITALITY FINALIST WILL WIN?<br />

sponsored by<br />

VISIT ATLASPACKAGING.CO.UK<br />

ILFRACOMBE<br />

she has gained a breadth of<br />

new skills, knowledge and<br />

experience and she has thrown<br />

herself into various tasks and<br />

projects within all areas of the<br />

business from sales, marketing,<br />

project management,<br />

analysis and reporting.<br />

Rosie commutes every day<br />

from Lynton to Roundswell.<br />

This takes her 1.5 hours on<br />

two buses. Never has she<br />

complained. This is testament<br />

to her character and attitude.<br />

■■thinkturquoise.com<br />

The Earlsdale<br />

The Earlsdale is a modern bed<br />

and breakfast in Ilfracombe<br />

with seven en-suite bedrooms,<br />

along with an honesty bar and<br />

large breakfast room.<br />

The present owners took<br />

over the property in early<br />

2019 and run the business<br />

themselves. They updated<br />

and modernised the property<br />

and business before opening<br />

business<br />

ACTION AWARDS<br />

<strong>2020</strong><br />

Highest Achieving Learner<br />

Thomas Maslen<br />

Brimar Technique<br />

Thomas was employed by<br />

Brimar Technique in 2017 to<br />

initially help with production<br />

demands of the business and to<br />

learn basic machine setting and<br />

operating skills. After working<br />

for the company for a short time<br />

Thomas was offered the chance<br />

to complete an Advanced<br />

Apprenticeship in Mechanical<br />

WHICH FINALIST WILL WIN LEARNER AWARD?<br />

in <strong>April</strong> 2019. In 2019 the<br />

Earlsdale welcomed more than<br />

1,600 guests.<br />

■■theearlsdale.co.uk<br />

APPLEDORE<br />

The Royal George<br />

Dating back to the late 1700s,<br />

the Royal George is a Grade<br />

2 listed pub, located on the seawall<br />

with stunning views over<br />

the Taw and Torridge Estuary.<br />

The building was completely<br />

rebuilt and refurbished in 2017<br />

into a contemporary pub /<br />

restaurant over two floors, with<br />

four en-suite letting rooms,<br />

including two family rooms<br />

and two double rooms. Two<br />

rooms are dog friendly.<br />

The restaurant can serve<br />

more than 80 people at one<br />

sitting and there is a firstfloor<br />

terrace overlooking the<br />

estuary for al fresco dining in<br />

good weather.<br />

The business employs<br />

25+ people and is constantly<br />

growing by expanding into<br />

new markets including<br />

mobile catering, events and<br />

private dining.<br />

■■trgpub.co.uk<br />

Manufacturing Engineering<br />

specialising in CNC setting,<br />

programming and machining.<br />

■■Facebook @Brimartechnique<br />

ILFRACOMBE<br />

Taylor Phelps<br />

Terrace Tapas<br />

& Wine Bar<br />

Taylor has worked at the business<br />

for two and a half years.<br />

She is now bar manager,<br />

having developed and grown<br />

over the last few years. She has<br />

just completed her level three<br />

hospitality supervisor apprenticeship<br />

and was awarded a<br />

‘distinction’. This grade is not<br />

given out lightly and she has<br />

just been interviewed as a case<br />

study to help other learners.<br />

She now manages junior<br />

staff with confidence and<br />

runs the bar like clockwork.<br />

Her business confidence has<br />

increased along with her<br />

authority and poise. She has<br />

a new aura about her which<br />

is amazing to see. This has<br />

contributed considerably to<br />

the business and she continues<br />

to be a true asset.<br />

■■terracetapasbar.co.uk<br />

@businessactionm | <strong>April</strong> / <strong>May</strong> <strong>2020</strong> | business action 23


BIDEFORD<br />

Heritage Cob and Lime<br />

Heritage Cob and Lime Ltd is a<br />

family business that manufactures<br />

quality lime mortars, lime<br />

plasters, cob blocks and sells all<br />

traditional building materials,<br />

including breathable paints such<br />

as Earthborn and Keim paints.<br />

Specialists in building<br />

restoration, it takes on both<br />

small and large projects and is<br />

happy to work to an architect’s<br />

specification. It employs 11<br />

members of staff.<br />

Its lime mortars are used<br />

across the UK and its cob<br />

blocks have been used in<br />

Ireland. Its products have also<br />

been used by Windsor Castle<br />

and Buckingham Palace.<br />

■■heritagecobandlime.com<br />

SWIMBRIDGE<br />

Nicola Schellander<br />

Design<br />

Nicola Schellander Design<br />

produces bespoke hand-blown<br />

and hand-cast glass lighting<br />

and interior accessories, handmade<br />

in England. Involving<br />

the finest crystal and glass<br />

BARNSTAPLE<br />

BrandLanterns<br />

BrandLanterns was started in<br />

September 2018 by Sara-Jane<br />

Williams to support hospitality<br />

businesses, food and drink producers,<br />

foodservice wholesalers<br />

and catering suppliers by making<br />

them more profitable.<br />

This can range from<br />

working with cafés, restaurants<br />

and pubs to increase<br />

footfall and customer spend<br />

while reducing overheads to<br />

helping food producers and<br />

wholesalers to their grow<br />

sales. This is achieved through<br />

a range of marketing, training<br />

and mentoring services for all<br />

sizes of business.<br />

■■brandlanterns.co.uk<br />

BIDEFORD<br />

Hare to Organise<br />

Natalie Hare started Hare To<br />

Organise in September 2018<br />

while working full time in<br />

housing support for a local<br />

housing association. Currently<br />

she works alone, but is looking<br />

to expand and her daughter is<br />

training with her.<br />

AWARDS FINALISTS<br />

business<br />

ACTION AWARDS<br />

<strong>2020</strong><br />

craftsmanship, Nicola Schellander<br />

offers a unique service<br />

as one of the only craftmaker<br />

of both hand-blown, handcarved<br />

and hand-polished<br />

crystal and glass in the UK.<br />

Nicola works in her own<br />

studio, but harnesses experienced<br />

glass-blowing and glasscasting<br />

skills and superior<br />

craftsmanship from an exclusive<br />

collection of suppliers and<br />

craftspeople with whom she<br />

collaborates.<br />

■■nicolaschellander.com<br />

business<br />

ACTION AWARDS<br />

<strong>2020</strong><br />

Outstanding New <strong>Business</strong><br />

sponsored by<br />

VISIT SLEEBLACKWELL.CO.UK<br />

Natalie is the only professional<br />

organiser in North<br />

Devon registered with the<br />

Association of Professional<br />

Declutterers and Organisers.<br />

She has a wide range of<br />

customers from busy professionals,<br />

working parents with<br />

no time to organise their<br />

homes to clients with mental<br />

health issues, including<br />

hoarding disorder, depression<br />

and anxiety, ADHD, OCD,<br />

PTSD, dementia and chronic<br />

disorganisation. Her aim is<br />

Made in North Devon<br />

sponsored by<br />

VISIT SIGN-MAKER.NET<br />

BIDEFORD<br />

SHEDS 4 you<br />

SHEDS 4 you originally started<br />

by buying in off-the-shelf<br />

buildings and provided an<br />

installation service for those<br />

who were unable to do it<br />

themselves. When demand<br />

trebled, it started to manufacture<br />

its own buildings, sheds<br />

and bespoke buildings at its<br />

premises in Clovelly Road.<br />

Over the past three years, the<br />

WHO WILL WIN MADE IN NORTH DEVON?<br />

to make people feel safe when<br />

making often tough decisions.<br />

■■haretoorganise.co.uk<br />

BIDEFORD<br />

Millbrook Dairy<br />

Company Ltd<br />

Established in July 2018,<br />

Millbrook Dairy Company is a<br />

global buyer and seller of cheese<br />

and butter, all varieties, bespoke<br />

and generic. The company hand<br />

selects every vat of cheese for<br />

its extra special character from<br />

WHICH NEW BUSINESS FINALIST WILL WIN?<br />

operation has grown in reputation<br />

and size. It now employs<br />

eight members of staff from the<br />

fitting team, to manufacturing<br />

and office staff. The team pull<br />

together to provide an allround<br />

service for customers,<br />

going the extra mile and<br />

completing a lot of extras.<br />

■■sheds4you.co.uk<br />

CLOVELLY<br />

The Clovelly<br />

Soap Company<br />

The Clovelly Soap Company<br />

creates handmade soap, home<br />

fragrance, bath and bodycare<br />

products.<br />

It has 14 employees and two<br />

owners and operates a retail<br />

shop in Clovelly, Amazon<br />

sales, online sales via Etsy<br />

and its own web site. It uses<br />

Instagram and Facebook to<br />

drive traffic to its site and has<br />

stockists throughout the UK<br />

and beyond.<br />

Its products have always<br />

been completely natural and it<br />

has never used Sodium Lauryl<br />

Sulfate, artificial fragrances,<br />

colours or parabens.<br />

■■theclovellysoapcompany.com<br />

the tastiest noggin of farmhouse<br />

cheddar to the crunchiest<br />

morsel of vintage.<br />

Millbrook sources bulk<br />

cheese from the UK, Ireland,<br />

Australia and New Zealand,<br />

from one pallet to a mixed load<br />

or 10 full trucks or containers.<br />

■■millbrookdairy.com<br />

BIDEFORD<br />

Simple Recruitment<br />

Simple Recruitment opened<br />

the doors to its Bideford office<br />

in July 2018, with just one<br />

member of staff based out of a<br />

studio office in Mill Street.<br />

17 months later and one<br />

member of staff has turned<br />

into three and the company<br />

has moved to a high street<br />

location on Jubilee Square.<br />

Simple Recruitment<br />

provides a service where<br />

all legislative protocol is<br />

adhered to but the complexities<br />

of recruitment are taken<br />

away from those looking to<br />

recruit and those seeking new<br />

opportunities by providing the<br />

simplest, quickest and most<br />

efficient service possible.<br />

■■simplerecruitmentltd.co.uk<br />

24 business action | <strong>April</strong> / <strong>May</strong> <strong>2020</strong> | business-action.co.uk


SOUTH MOLTON<br />

Thomas Bedford<br />

UK Hardwoods ltd<br />

After leaving school, Tom<br />

chose not to go to university<br />

but to purchase his parents’<br />

business from them. The<br />

business imported European<br />

hardwood boards for flooring.<br />

Tom’s first decision as owner<br />

was to stop importing timber<br />

and to buy only from the<br />

UK and only from certified<br />

managed woodland, mainly in<br />

Devon and Cornwall.<br />

This was a big step, requiring<br />

the sawmill to saw all of its<br />

own trees. Now its timber is<br />

sawn, seasoned, kiln dried and<br />

prepared in its yard in Devon.<br />

The decision has paid off<br />

and UK Hardwoods now<br />

specialises in producing<br />

exceptional solid wide board<br />

flooring with a width of up to<br />

400mm, over double that of<br />

most commercial sawmills.<br />

The business has also<br />

become renowned for the<br />

traceability of its flooring and<br />

other products.<br />

■■ukhardwoods.co.uk<br />

LYNMOUTH<br />

Liam Drew<br />

Hole in 1 Lynmouth<br />

Liam’s experience started at<br />

the age of 15 or 16, working<br />

three jobs to save as much<br />

money as he could for when<br />

the right opportunity arose.<br />

One of these jobs was at a<br />

local ice cream shop. From<br />

then he knew that he wanted<br />

to have his own business in<br />

Lynmouth, selling ice cream.<br />

He was studying law at the<br />

time and continued with this<br />

until 2019. That’s when the<br />

council put the putting green<br />

up for tender. Combining his<br />

love for ice cream and mini<br />

golf, he researched the business<br />

and placed a bid which was<br />

accepted in November 2018.<br />

■■Facebook @holein1lynmouth<br />

AWARDS FINALISTS<br />

business<br />

ACTION AWARDS<br />

<strong>2020</strong><br />

Young Entrepreneur<br />

CROYDE<br />

Will Evans<br />

White Edge Media<br />

Will completed a three-year<br />

Film Production degree at the<br />

University of Gloucestershire,<br />

graduating in June 2019 with<br />

first-class honours. During this<br />

time he won an award from the<br />

Royal Television Society and<br />

was involved in making some<br />

award-winning short films.<br />

Will created White Edge<br />

Media to combine his love for<br />

the outdoors and passion in<br />

filmmaking. White Edge Media<br />

uses software such as AVID<br />

Media Composer, DaVinci<br />

Resolve and Adobe Creative<br />

Suite to ensure films are<br />

created professionally and meet<br />

industry standards.<br />

■■whiteedgemedia.co.uk<br />

WHICH FINALIST WILL WIN YOUNG ENTREPRENEUR?<br />

HOLSWORTHY<br />

Tom Musson<br />

T M Electrical<br />

Services SW<br />

Tom started up his own<br />

electrical business after<br />

completing his apprenticeship.<br />

He bought his own tools<br />

and invested in himself right<br />

the way through his apprenticeship<br />

to ensure that upon<br />

completion he could venture<br />

out on his own and create a<br />

business that he could grow<br />

and be proud of.<br />

He now has a thriving VATregistered<br />

business and would<br />

like to hire his own apprentice.<br />

■■Facebook @TM.ELECTRICAL.<br />

SERVICES.SW<br />

WATCH OUT FOR THE<br />

AWARDS WINNERS<br />

Arrangements for our<br />

Awards Event are on hold<br />

until Coronavirus movement<br />

restrictions are relaxed. We<br />

will announce new event<br />

details as soon as we can.<br />

See our web site and social<br />

media channels for news.<br />

PROUD TO<br />

SUPPORT LOCAL<br />

BUSINESSES<br />

• 20 branches throughout the South West<br />

• Take Off Service available<br />

• Expert staff who can visit site and assist<br />

with specific requirements<br />

• Measure and supply of trusses and<br />

engineered timber products<br />

• Free kitchen and bathroom design service<br />

• Account facilities<br />

Follow us on:<br />

Rawle Gammon and Baker Holdings Limited. Terms & Conditions apply.<br />

@businessactionm | <strong>April</strong> / <strong>May</strong> <strong>2020</strong> | business action 25

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