Business Action | Autumn 2021
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Business Action | Autumn 2021

Autumn 2021 issue of the independent North Devon-based business magazine covering news on business and enterprise in the area. This issue includes a feature on Studio KIND. in Braunton, Business Activists answering your business questions, updates on business people in North Devon, our business directory and photos of some of our North Devon Business Awards 2021 winners with their awards certificates.

Autumn 2021 issue of the independent North Devon-based business magazine covering news on business and enterprise in the area. This issue includes a feature on Studio KIND. in Braunton, Business Activists answering your business questions, updates on business people in North Devon, our business directory and photos of some of our North Devon Business Awards 2021 winners with their awards certificates.

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usiness<br />

ACTION<br />

north enterprise<br />

devon<br />

growth<br />

innovation<br />

news & views<br />

business-action.co.uk | <strong>Autumn</strong> <strong>2021</strong> | @businessactionm

CONTENTS WELCOME HEADER<br />

business<br />

ACTION<br />

ART. KNOWLEDGE. PEOPLE.<br />

What are the boundariesof<br />

business?Often,theartscanbe<br />

seenasseparatefrombusiness,<br />

buttheysharemanyaspects.<br />

Theobviousoneisthat<br />

artists,likeeveryoneelse,<br />

requireincomesandfunding,<br />

andcommercialactivitycan<br />

helpgeneratethis.Thereisalso<br />

considerablecreativecrossover<br />

betweenartanddesign,<br />

performanceandmedia,story<br />

tellingandmarketing.<br />

Thisissuewearedelighted<br />

tofeatureStudioKIND.,anew<br />

artgalleryatVelatorthatis<br />

attractingattentionlocallyand<br />

furtherafield(pages11-12).<br />

Seeking knowledgeisjustas<br />

importantinbusinessasitisin<br />

ADVERTISING<br />

Alan Williams<br />

Advertising, Distribution &<br />

Publisher<br />

t: 07970 671192<br />

e: alan@business-action.co.uk<br />

art.Weknowhowdifficultitis<br />

tofindtrustedandauthoritative<br />

businessadviceandthatiswhy<br />

wefeatureour<strong>Business</strong><br />

EDITORIAL<br />

Robert Zarywacz<br />

Editor, Designer & Publisher<br />

t: 07971 176044<br />

e: robertz@business-action.co.uk<br />

@robertz<br />

Activists(pages2-3),whoshare<br />

theirconsiderablebusiness<br />

expertiseandexperienceto<br />

answerpracticalquestions.<br />

People are more important to<br />

businessesthananythingelse.<br />

Whilenowthereisan<br />

unbalancedfocuson<br />

technology,anybusinessthat<br />

forgetstonurtureandcarefor<br />

itspeopleiscertaintofail.This<br />

issueincludesnewsofpeoplein<br />

allsizesandtypesofbusiness<br />

(pages5-8).<br />

<strong>Business</strong> <strong>Action</strong>strivesto<br />

representthebroadspectrum<br />

ofbusinessesinthisarea,from<br />

thesmallesttothebiggestfirms<br />

ineverysector.Wehopeyou<br />

enjoythearticlesinthisissue,<br />

whichdemonstratethewide<br />

diversityofNorthDevon<br />

businessesandthepeoplewho<br />

runandworkinthem.<br />

Web site | business-action.co.uk<br />

Online version | business-action.uk<br />

Vol 3 Issue 4 – <strong>Autumn</strong> <strong>2021</strong> – distribution 2,000<br />

Welcome................................................................................................................. ii<br />

News: New showroom promotes outdoor living.................................. 1<br />

News: Facilities group achieves more contract wins......................... 1<br />

<strong>Business</strong> Activists: Your business questions answered.................. 2<br />

News: Jeweller’s optimism............................................................................. 4<br />

News: Free disability awareness workshops restart.......................... 4<br />

People: Infrastructure company developments.................................... 5<br />

People: New Appledore apprentices.......................................................... 5<br />

People: New production manager............................................................... 6<br />

People: Telling your story through your brand..................................... 6<br />

People: Independent training specialist strengthens presence.... 7<br />

People: Accountancy promotion................................................................. 7<br />

People: New advisers at cyber security centre..................................... 8<br />

People: From journalism to PR..................................................................... 8<br />

News: Coastal Garden Festival welcomes more exhibitors............ 9<br />

News: Free access to electron microscopy............................................ 9<br />

Feature: The business of art.......................................................................... 10<br />

News: <strong>Business</strong> exhibition cancelled for <strong>2021</strong>...................................... 12<br />

News: Support for bees and business...................................................... 12<br />

<strong>Business</strong> directory: Find products and services................................. 13<br />

Awards: What makes a double winner?................................................... 14<br />

Awards: Celebrating awards from 2020 and <strong>2021</strong>................................ 15<br />

Awards: Consumer Service Excellence.................................................... 16<br />

Awards: Digital & Online Achievement..................................................... 17<br />

Awards: Excellence in Construction.......................................................... 18<br />

Awards: Outstanding New <strong>Business</strong>......................................................... 18<br />

Awards: Best Retailer <strong>2021</strong>............................................................................ 19<br />

Awards: Best Retailer 2020............................................................................ 19<br />

Awards: Excellence in Hospitality & Tourism........................................ 20<br />

Awards: International Trade........................................................................... 20<br />

Awards: Young Entrepreneur........................................................................ 21<br />

© Need it Find it <strong>2021</strong>. All information in this magazine is published in good faith.<br />

Any views expressed are not necessarily those of the publisher, Need it Find it.<br />

Readers are strongly recommended to seek advice from an appropriate professional<br />

before taking any action on any topic discussed in the magazine and to check full<br />

terms and conditions of any products or services promoted in advertisements.<br />

ii<br />

business action | <strong>Autumn</strong> <strong>2021</strong> | business-action.co.uk

HEADER NEWS<br />

Renowned chef Sue Stoneman cooking for visitors at Heart Smoke & Soal’s<br />

grand opening in Holsworthy<br />

New showroom promotes outdoor living<br />

Holsworthy’s new outdoor<br />

living showroomwasofficially<br />

openedearlierthissummer.<br />

HeartSmoke&Soalon<br />

HolsworthyIndustrialEstate<br />

invitedgueststosamplethe<br />

delightsoffoodcooked<br />

outdoorsatitsgrandopening.<br />

Withfoodcookedby<br />

renownedchefSueStoneman<br />

andeachguestoffereda<br />

complimentaryglassof<br />

Facilities group achieves more contract wins<br />

Boden Group,basedin<br />

Barnstaple,hasachieved<br />

successinwinninganumber<br />

ofnewcontractsrecently.<br />

Sandy Park Stadium<br />

Onenewcontractisto<br />

managebuildingfacilitiesat<br />

SandyParkstadium,hometo<br />

Devon’ssuccessful<br />

premiershiprugbyteam,<br />

ExeterChiefs.<br />

Havingalreadysupported<br />

theChiefsforseveralyears<br />

withtheirfireandsecurity<br />

systems,underthenew<br />

contractBodenwillprovidea<br />

packageofservicesfor<br />

scheduledandreactive<br />

maintenanceatthesite.<br />

Wide-ranging services<br />

Alongwithmanagementof<br />

emergencylighting,fireand<br />

securitysystemsandelectrical<br />

distribution,Bodenwill<br />

assumemanagementof<br />

specialistliftingsystems,<br />

stadiumfloodlights,air<br />

conditioningandpestcontrol.<br />

KeithBright,Boden<br />

Group’soperationsdirector,<br />

champagne,specialistswere<br />

presentfromeachofHeart<br />

Smoke&Soal’smainsuppliers<br />

todiscusscustomers’outdoor<br />

livingprojects.<br />

Acharityraffleinaidof<br />

DevonAirAmbulancewith<br />

£1,000ofprizeswasalsoheld,<br />

withprizesgenerouslydonated<br />

bysuppliersincludingFire<br />

Magic,VLAZE,PrimoGrills<br />

UK,MayflowerStone,RGB<br />

says,“I’mdelightedthatour<br />

consistentlyhighservice<br />

deliveryhasaffordedusthe<br />

opportunitytoexpandour<br />

leveloffacilitiesmanagement<br />

withtheChiefsandwe’re<br />

lookingforwardtoa<br />

productivepartnership.”<br />

MarkIsaacs,stadium<br />

operationsmanageratSandy<br />

Park,adds:“Wehaveworked<br />

withtheBodenGroupfora<br />

numberofyearsinwhathas<br />

beenanexcellentpartnership<br />

forbothparties.Theservice<br />

Heart Smoke & Soal’s Holsworthy showroom displays a wide range of<br />

outdoor living equipment and products<br />

andCertainlyWood.For<br />

dessert,guestswereserved<br />

barbecuethemedcake.<br />

Forthosewhomissedthe<br />

grandopening,HeartSmoke&<br />

Soalishostingmoreevents,<br />

whichinAugustincludedlive<br />

IndiancookingwithNilaRoss-<br />

Patelandliveproduct<br />

demonstrationsfromPrimo<br />

GrillsUK.<br />

HeartSmoke&Soaloffersa<br />

Boden Group now manages more building facilities at Sandy Park stadium<br />

theyprovideallowsusto<br />

operateinasafeand<br />

functionalmannerforevery<br />

dayoftheyear.”<br />

HMNB Portsmouth<br />

BodenGrouphasalsobeen<br />

selectedbyKBSMaritimeasa<br />

strategicpartnertoprovide<br />

facilitiesmanagementand<br />

reactivemaintenanceservices<br />

toHerMajesty'sNavalBase<br />

(HMNB)Portsmouthaspart<br />

oftheFutureMaritime<br />

SupportProgramme(FMSP).<br />

widerangeofoutdoorliving<br />

productsfromahand-picked<br />

selectionofexceptional<br />

suppliers.Whethercustomers<br />

wanttocreateamodernspace<br />

oramoretraditionalstructure,<br />

installacontemporarypizza<br />

ovenorstate-of-the-artoutdoor<br />

grill,itaimstohelpcreatethe<br />

ultimateoutdoorlivingspace.<br />

■ Details01409251357or<br />

heartsmokesoal.co.uk<br />

ThecontractrequiresBoden<br />

Grouptodeliverasuiteof<br />

hardfacilitiesservicestocover<br />

strategicestatemanagement,<br />

plannedandreactiveFM,and<br />

thedeliveryofadditional<br />

worksprogrammestodevelop<br />

infrastructureatthebase.<br />

Itfurtherstrengthensthe<br />

group’sreputationfor<br />

deliveringfacilities<br />

managementforthedefence<br />

sectorintheSouthWest.<br />

AndrewBeagley,Boden<br />

Group’smanagingdirector,<br />

comments,“We'reexcitedto<br />

bepartoftheFutureMaritime<br />

SupportProgrammeand<br />

delightedtobeworkingwith<br />

KBSMaritimetoexpandour<br />

FMservicesfurtherEastat<br />

suchaprestigioussite.”<br />

In2018,BodenGroup<br />

openeditsAmesburyofficeto<br />

supportdevelopmentofits<br />

servicesacrosstheSouth,<br />

especiallyforlocal<br />

government,healthcareand<br />

educationclients.<br />

■ Details08456460112or<br />

bodengroup.co.uk<br />

@businessactionm | <strong>Autumn</strong> <strong>2021</strong> | business action 1

north<br />

devon<br />

businessACTIVISTS<br />

MANAGEMENT ACCOUNTS<br />

QI’ve heard<br />

stories of<br />

other business<br />

people getting<br />

investigated by<br />

HMRC – what<br />

should I do if this<br />

happens to me?<br />

A Complyingwithtaxrules<br />

anddeadlinescanseem<br />

likeafull-timejob,butfiling<br />

yourreturndoesn’tmeanthat<br />

HMRChaveacceptedit.They<br />

havearighttorequest<br />

backgroundforuptosixyears<br />

(althoughiftheysuspect<br />

deliberatefraud,theycango<br />

backupto20years!).<br />

Ifyouareselectedforan<br />

investigationhere’smyaction<br />

plan:<br />

1.Don’tpanic!Thelettermay<br />

soundthreateningbutit’sa<br />

requestforinformationso<br />

honestanswersarebest.They<br />

oftenaskforalotof<br />

information;ifyoucan’tmeet<br />

theirdeadline,thencontact<br />

themtodiscussarevisedone.<br />

2.Keeprecords.Hopefully,you<br />

alreadyhavegoodaccounting<br />

recordsbutifnot,nowisthe<br />

timetostart.Keepafileforall<br />

QI would like<br />

more local<br />

customers to<br />

use my business.<br />

What can I do?<br />

A Thefirstthingtodoisto<br />

letpeopleknowwhere<br />

yourbusinessisandwhich<br />

area(s)itserves.<br />

Itsoundsobvious,butso<br />

manybusinessesdescribe<br />

themselvesas‘local’ontheir<br />

websiteswithoutgivingany<br />

clueastowheretheyare.It’s<br />

nousereceivinganenquiry<br />

fromahomeownerinGlasgow<br />

ifyou’reawindowcleaner<br />

workingonlyinBideford.This<br />

justwasteseveryone’stime.<br />

Withsomanybusiness<br />

COPYWRITING<br />

Susie Kevern<br />

Chartered Management Accountant<br />

PoundLane<br />

t: 07801 199671<br />

w: poundlane.co.uk<br />

ofyourcommunicationswith<br />

HMRC,boththeirlettersand<br />

copiesofanythingyousend<br />

them.Inparticular,keepnotes<br />

ofthedates,timesanddetails<br />

ofphonecalls.<br />

3.Askforprofessionaladvice.<br />

Ifyoudon’tunderstandwhat<br />

they’reaskingfor,orifyouare<br />

concernedthatyouhavemade<br />

amistake,getadvicefrom<br />

someonewithexperiencein<br />

thesematters.<br />

Whileaninvestigationfrom<br />

HMRCcanseemdaunting,<br />

theyhappenregularlytoall<br />

sortsofbusinesses,sotrynotto<br />

loseanysleep.Communicating<br />

withthemorusinganadviser<br />

isalwaysbetterthanignoring<br />

therequest.<br />

Robert Zarywacz<br />

Partner<br />

Zarywacz<br />

t: 01271 879100<br />

w: z2z.com<br />

ownersusingamobileastheir<br />

mainbusinessphone,<br />

customerscannolongerrely<br />

onusingalandlinedialling<br />

codetoworkoutthelocation<br />

ofabusiness.Andifyoudon’t<br />

putyourphysicaladdresson<br />

yourwebsite,saywhereyou<br />

DIRECT MAIL<br />

QHow do I<br />

know if my<br />

mail has been<br />

received and read?<br />

A Theworldofprintand<br />

posthaschangedwiththe<br />

times.Theself-service<br />

Stannp.complatformincludes<br />

toolswithinthereporting<br />

sectionofyourStannp.com<br />

accounttoseewhereyour<br />

mailpieceis.<br />

Oncewereceiveyourmail<br />

piece,it’sregisteredasreceived,<br />

produced,handedoverand<br />

thenlocaldeliveryandfinal<br />

deliveryisalltrackedthrough<br />

theRoyalMail.TheRoyalMail<br />

willultimatelydeliveryour<br />

mailpiecethroughthe<br />

recipient’sletterbox.<br />

Ateachstageofthe<br />

process,yourmailpieceis<br />

scanned;theexceptionbeing<br />

thelastmile,whichisthe<br />

deliverytotheletterboxso<br />

deliveryisassumed.<br />

Inadditiontothetracking<br />

toolintheStannpself-service<br />

printandpostplatform,we<br />

alsohaveanengagement<br />

trackingtool.Thistrackshow<br />

manypieceshavebeen<br />

deliveredandhowmany<br />

recipientshaveengagedand<br />

beenconverted.Italsotracks<br />

Ask the Activists<br />

Send questions to ask@business-action.co.uk<br />

areorgiveanyotherclueasto<br />

yourlocation,youcouldbe<br />

losinglotsoflocalbusiness.<br />

Anothergoodreasontosay<br />

whereyouareistobuildtrust.<br />

Ifthereisnowayfor<br />

customerstocheckyour<br />

location,howdotheyknow<br />

you’renotacowboybusiness<br />

thatwilltaketheirmoneyand<br />

runoffwithitwithout<br />

fulfillingyourpartofthe<br />

contract?Youcouldbebased<br />

Lorien Hamilton<br />

Sales Manager<br />

Stannp<br />

t: 01271 320864<br />

w: stannp.com<br />

engagementrate,revenue<br />

valueandROI.<br />

Theengagementtracking<br />

toolusesaQRcodewhichis<br />

placedonthemailpiece.Once<br />

scanned,thescanconfirms<br />

thatthemailpiecehasbeen<br />

engagedwithandlogsthe<br />

engagementonthe<br />

Stannp.complatform.TheQR<br />

codecanbeusedtotakeyouto<br />

aspecificURL,promocode<br />

etc.Totracktheconversions<br />

thiscanbeautomatedusing<br />

APIandtriggeredagainst<br />

specificevents.Alternatively,<br />

thiscanbedonemanuallyby<br />

uploadingaCSVfiletothe<br />

platformandreconciled.<br />

Trackingandengagement<br />

arejustsomeofthestandard<br />

reportingtoolsonthe<br />

Stannp.comself-serviceprint<br />

andpostplatform.<br />

anywhereintheworldbeyond<br />

theirreachifsomethinggoes<br />

wrong.Therearesomany<br />

fraudstersandscamsonline<br />

thatthemoretrustyoucan<br />

build,themorelikely<br />

customersaretouseand<br />

recommendyourbusiness.<br />

Letpeopleknowyour<br />

locationonyourHome,About<br />

usorContactpages–orall<br />

three.Behelpfulandbuild<br />

trustfromthestart.<br />

2 business action | <strong>Autumn</strong> <strong>2021</strong> | business-action.co.uk

Q&A ~ your business questions answered<br />

north enterprise<br />

devon<br />

growth<br />

news<br />

innovation<br />

& views<br />

WEB SITES<br />

QHow can I<br />

translate my<br />

web site into<br />

other languages?<br />

A Ifyouarelookingto<br />

expandyourbusinessby<br />

reachingouttonewcountries,<br />

havingthecontentandSEOin<br />

theirnativelanguageiskey.<br />

Thereareafewmethodsyou<br />

canadopttoachieveawebsite<br />

indifferentlanguages.<br />

Thefirstoneiswiththe<br />

GoogleTranslatetool,the<br />

quickestandsimplestmethod<br />

withverylittleworktogetyour<br />

websiteupandrunning.The<br />

downsideisthetranslation<br />

accuracypercentagesforeach<br />

language,whichcanrange<br />

from55to90%(2019study).<br />

Mostofushavebeentoa<br />

foreignrestaurantandreadthe<br />

Englishversionandhadlittle<br />

laughsatsomeofthewords<br />

used.Fromabusinesswebsite<br />

pointofview,thiswouldn’tdo<br />

youanyfavourstoreachnew<br />

markets.<br />

Thenextmethodistohave<br />

onesinglewebsiteinthat<br />

country’snativelanguage,using<br />

thedomainnameofthat<br />

countryandnearbyserver<br />

location.Youcouldcloneyour<br />

UKwebsiteandjustchange<br />

thecontent.Thehardestpart<br />

Andrew Bowers<br />

Owner<br />

Peak Online<br />

t: 01237 721256<br />

w: northdevon.peak-online.uk.com<br />

hereisselectingaqualified<br />

translatorandthedownside<br />

withanewlanguageisthatyou<br />

areunlikelytobeabletocheck<br />

overtheworkyourself.<br />

Afirmfavouritewithmany<br />

businessesistohaveoneweb<br />

site,thenskinitforeach<br />

language.OnWordPressthis<br />

canbedonewithavery<br />

powerfulplugin.Ithasthe<br />

optionforautotranslateorto<br />

manuallyaddyourown<br />

content.Thedrawbackhereis<br />

youneedawebsitewithvery<br />

strongSEOtobeabletotarget<br />

marketsinternationally.<br />

Who can you ask?<br />

<strong>Business</strong> owners are not ‘born’ and must learn how to run a business as<br />

they go along. It’s not always clear who to ask when we have questions<br />

about what to do.<br />

QI see changes<br />

being made to<br />

state pensions.<br />

I own a business<br />

but have no pension.<br />

What should I do?<br />

A Well,firstofall,seek<br />

guidance!Whatis<br />

retirement,afterall?Itis<br />

havingenoughsoyoucan<br />

choosewhentostoporreduce<br />

work.Thatmeans,capital<br />

invested‘sensibly’(soawide<br />

spreadofdifferentassettypes,<br />

notallincashnorpropertyfor<br />

examplebutregardlessofthe<br />

receptacleswithinwhichit<br />

sits)cangenerateenough<br />

‘naturalincome’toaddto<br />

otherincomesliketheState<br />

Pension,toprovidea<br />

comfortableincomepayingthe<br />

billsanddoingwhatyouwant.<br />

Thatcapitalcanbein<br />

pensionplansandother<br />

investments.Prioritising<br />

savinginpersonalpensionsis<br />

brilliantbecausetheTaxman<br />

givesyoua25%boosttoyour<br />

contributionsandthelotis<br />

FINANCE<br />

Philip Milton<br />

Managing Director<br />

Philip J Milton & Company plc<br />

t: 01271 344300<br />

w: miltonpj.net<br />

accessiblefromage55–so<br />

whykeepcashearningyou<br />

nothingwhenitcanwork<br />

instead?Firmslikeourswill<br />

giveyoufreeguidanceandif<br />

youdecidetouseourdynamic<br />

andstaunchlyindependent<br />

pensionwrapperswithin<br />

whichwecanput‘anything’<br />

andfromanycompanies,there<br />

arenosubscriptioncharges<br />

eitherandnoadvicefeeifyou<br />

thensimplyinstructwhatyou<br />

want.Youcanevensavetax<br />

youhaven’tpaidandcan<br />

contributeuptill75,evenif<br />

youarenotworking!<br />

Thank you to our <strong>Business</strong> Activists for offering their time and expertise to<br />

answer your questions.<br />

We publish their contact details, as they are also happy to talk through<br />

general enquiries and offer guidance, although will charge when you<br />

require them to give specific professional advice.<br />

If something is holding you back in your business, ask someone. Ask a<br />

friend in business, ask a business you use, ask our <strong>Business</strong> Activists.<br />

Someone will have the answer or be able to point you in the right direction.<br />

Helping each other helps all our businesses and leads to greater prosperity<br />

for all.<br />

IMPORTANT: The answers on these pages are intended only as general<br />

information. You should seek specific professional advice before taking any<br />

action in relation to your own business.<br />

@businessactionm | <strong>Autumn</strong> <strong>2021</strong> | business action 3

ILFRACOMBE<br />

Free disability awareness workshops restart<br />

The Be Ready Employer Hub<br />

<strong>Autumn</strong><strong>2021</strong>scheduleof<br />

coursesforitsDisability<br />

AwarenessintheWorkplace<br />

openprogrammeisnow<br />

availabletobook.<br />

Allservicesandtraining<br />

coursesareavailablefreeof<br />

chargetoDevon-based<br />

employersandstart-ups.<br />

Seedetailsbeloworjoina<br />

30-minute‘taster’webinarto<br />

findoutwhatthecourses<br />

coverandhowtheyaremade<br />

interactive.Thetwocourses<br />

availablecomprise:<br />

All plans include<br />

➤ 6 adverts (if selected)<br />

➤ 6 magazine listings<br />

➤ online listing<br />

➤ 6 mailed magazines<br />

➤ plus more<br />

Disability and Employment<br />

Afive-partonlineseries(or<br />

one-dayon-siteworkshop)<br />

designedforbusinessowners/<br />

employerstobemoredisability<br />

awareandinclusivewhen<br />

recruitingandretainingthe<br />

besttalent.Topicsinclude:<br />

➤ TheEqualityAct,disability<br />

discriminationand<br />

stereotypes<br />

➤ UnderstandingReasonable<br />

Adjustments<br />

➤ ‘JobCarving’andinclusive<br />

recruitment<br />

➤ HowtoapplyfortheAccess<br />

toWorkgrant(worthupto<br />

£62,900in<strong>2021</strong>-22)<br />

➤ Howtoprogressthrough<br />

theDisabilityConfident<br />

award<br />

➤ Howtoinitiate‘more<br />

comfortable’conversations<br />

withdisabledcolleagues.<br />

Accessibility for Websites<br />

Thisonline-onlyworkshop<br />

providesanon-technical<br />

insightintowhyandhowa<br />

websitecanbemade<br />

accessible,including:<br />

Select plan<br />

£30 <strong>Business</strong> <strong>Action</strong> Plan – 6 magazine listings<br />

£150 <strong>Business</strong> <strong>Action</strong> Plan – 6 business card adverts<br />

£275 <strong>Business</strong> <strong>Action</strong> Plan – 6 banner adverts<br />

£400 <strong>Business</strong> <strong>Action</strong> Plan – 6 quarter page adverts<br />

£750 <strong>Business</strong> <strong>Action</strong> Plan – 6 half page adverts<br />

£1,375 <strong>Business</strong> <strong>Action</strong> Plan – 6 full page adverts<br />

Jeweller’s optimism<br />

AfterBarnstaple-basedKitHeathincreaseditsturnoverin<br />

2020,theaward-winningjewellerydesignbusinessis<br />

optimisticaboutthefuture.<br />

Co-founderKatieNickellsays:“In2020,wesaw<br />

turnoverincreasesignificantlyforretailerswith<br />

e-commerce.Ouromni-channelretailers,thosewith<br />

bricksandmortarstoresaswellastransactional<br />

websites,wereup50%whilstthosewhoonlysold<br />

onthehighstreetsawsalesdeclineby50%.<br />

“Wearedoingasmuchaswecantosupportour<br />

retailers.Wehaveproducedadigitalguideand<br />

theycanvisitourbrandassetstore<br />

kitheathretailer.com/assetstoreforfreedigital<br />

contentandsellingtools.”<br />

<strong>2021</strong> collection<br />

TherecentlylaunchedAW21collectionintroducesa<br />

newTwineTwistheronecklacethatembodiesKit<br />

Heath’ssignaturestylingandloveforboldandluxury<br />

sterlingsilverjewellery.<br />

KatieNickelladds:“Ourinterpretationofthe<br />

statementchaintrendhasbeenindividuallycastand<br />

linked(unlikemachine-producedchain)togiveita<br />

beautifullytactileflowandmovement”.<br />

TheyhavealsoextendedtheRevivalcollection,<br />

channellingtheirloveforclassicandtimeless<br />

designwithadistinctiveKitHeathretro,<br />

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4 business action | <strong>Autumn</strong> <strong>2021</strong> | business-action.co.uk

PEOPLE<br />

Sir Jonathon Band has joined the board of directors of Harland & Wolff<br />

Infrastructure company developments<br />

Infrastrata plc,ownerof<br />

Harland&Wolff’sAppledore<br />

shipyard,hasappliedto<br />

CompaniesHousetotrade<br />

underthenameHarland&<br />

WolffGroupHoldingsplc.<br />

Ithasalsoappointedformer<br />

FirstSeaLordandChiefof<br />

NavalStaffoftheRoyalNavy<br />

SirJonathonBandtoitsboard<br />

ofdirectors.<br />

AsFirstSeaLordandChief<br />

ofNavalStaff,SirJonathon<br />

createdanewinnovative<br />

commandstructureand<br />

promotedtheneedfor<br />

maritimeinvestmentand<br />

security.SirJonathonhasalso<br />

workedverycloselywiththe<br />

industrytopromoteand<br />

implementtheDefence<br />

IndustrialStrategy,aUK<br />

governmentpolicyfocusedon<br />

theefficientallocationof<br />

militaryequipmentand<br />

resourcestoUKarmedforces.<br />

SirJonathonalsoservedas<br />

CommanderinChiefFleetand<br />

Harland & Wolffwelcomed<br />

fivenewapprenticestoits<br />

Appledoreshipyardaspartof<br />

itsveryfirst‘Apprentice<br />

InductionDay’inSeptember.<br />

Theschemewillrunin<br />

partnershipwithPetroc,with<br />

apprenticesrangingfrom16to<br />

38yearsinage,withamixture<br />

ofgenders.<br />

Thedayenabledthenewest<br />

recruitstotourthesiteand<br />

learnaboutHarland&Wolff’s<br />

heritageandsignificance<br />

withinnationaland<br />

internationalmaritimesectors.<br />

TomHart,generalmanager<br />

atHarland&Wolff<br />

(Appledore),comments:“We<br />

aredelightedtowelcomeour<br />

newapprenticestobothour<br />

Appledoresiteandtothe<br />

iscurrentlyanon-executive<br />

directorofglobalcruise<br />

operatorCarnivalCorporation.<br />

CliveRichardson,chairman<br />

ofInfraStrataplc,says:“Iam<br />

verypleasedthatSirJonathon<br />

hasagreedtojointhe<br />

InfraStrataboard.Withthis<br />

appointment,theboardof<br />

InfraStratawillnowconsistof<br />

threenon-executivedirectors<br />

andtwoexecutivedirectors,<br />

eachonewithsignificant<br />

experienceinourkeygrowth<br />

sectors.SirJonathonbrings<br />

withhimseveraldecadesof<br />

experienceinthedefenceand<br />

widermarinemarkets.”<br />

Appledore appointment<br />

Harland&Wolff(Appledore)<br />

hasrecentlywelcomedTom<br />

Hartasnewgeneralmanager.<br />

With30+years’experience<br />

inproject,operationsand<br />

constructionmanagementin<br />

theUKandUnitedArab<br />

Emirates,TomjoinsAppledore<br />

fromDubai-basedDrydocks<br />

Worldwherehewasdirectorof<br />

projectsandengineering.<br />

Tombeganhiscareerinthe<br />

MerchantNavyasacadet<br />

beforemovingtoP&OFerries,<br />

progressingfrommarine<br />

engineertochiefengineer.<br />

Hisexperienceincludes<br />

rolesasshiprepairmanagerfor<br />

DrydocksWorld,project<br />

managementintheoilandgas<br />

industryandascommissioning<br />

managerandgroupoperations<br />

managerforthreeshipyards.<br />

TomreturnedtoDubai<br />

Drydocksfortwoyearsas<br />

directorofprojectmanagement<br />

andengineering.<br />

Asgeneralmanagerat<br />

Appledore,Tomisresponsible<br />

fortheday-to-dayrunningof<br />

thesite.Thisincludes<br />

organisationandlogisticsforall<br />

incomingprojects,sitesafety<br />

andsecurityaswellas<br />

overseeingallmonetaryaspects.<br />

Tomsays:“LeavingDubaito<br />

New Appledore apprentices<br />

Tom Hart, new general manager at Harland & Wolff Appledore<br />

move‘home’after20yearswas<br />

ahugedecisionbutonethatI,<br />

alongwithmyfamily,arevery<br />

excitedabout.I’mreally<br />

lookingforwardtosettlinginat<br />

Appledore,andhopetoshare<br />

somegreatpractices,andskills<br />

Ihavegainedfrommy<br />

internationalexperienceto<br />

buildupBritishshipbuilding<br />

andshiprepairandbeapartof<br />

itsrevitalisation.<br />

“Buildingupbusiness,<br />

creatingworkforthelocal<br />

communityandincreasingthe<br />

yard’srevenueandmargins<br />

withasteadyflowofworkwill<br />

bemymaingoal.<br />

“Iamdelightedtobe<br />

appointedgeneralmanagerof<br />

Harland&Wolff(Appledore)–<br />

ayardwithaveryimpressive<br />

history.<br />

“Iamlookingforwardto<br />

leadingtheteamhereand<br />

collectivelybringingsuccessto<br />

theHarland&WolffGroup.”<br />

■ Detailsharland-wolff.com<br />

Harland&WolffGroup–they<br />

arethefutureofthisshipyard,<br />

whichissteepedinrich<br />

history.Weareexcitedtoteach<br />

anddevelopthem–passingon<br />

Britishshipbuildingskillsto<br />

thenextgeneration.Aswe<br />

developandgrowasa<br />

business,wenowlookforward<br />

towelcomingapprenticesyear<br />

onyear,whichwillfurther<br />

enrichnotonlytheyardbut<br />

bothlocalandnational<br />

communities.”<br />

Apprenticeshipsareoffered<br />

acrossthreedistinctfunctions,<br />

trade(welders,pipefitters,<br />

electricians,riggers,<br />

fabricators,etc)technical<br />

(engineers,navalarchitecture)<br />

andbusinesssupport(sales,<br />

administration).<br />

@businessactionm | <strong>Autumn</strong> <strong>2021</strong> | business action 5

CONSTRUCTION PEOPLE<br />

New production manager<br />

Sheldon Precision<br />

EngineeringinBarnstaplehas<br />

appointedSteveMartinasits<br />

productionmanager.<br />

Thebusinesswasstartedby<br />

managingdirectorHoward<br />

Sheldonin2014andnow<br />

employsateamoffiveplusit<br />

iscurrentlyrecruitingforan<br />

eveningshiftoperator.<br />

SteveMartinbringswith<br />

himmorethan20years’<br />

Does your visual brandtell<br />

yourbusinessstory?Thatis<br />

whatIlfracombe-basedMichael<br />

Andrewsaimstoachievewith<br />

hisnewgraphicdesign<br />

company,TendonCreative,<br />

whichprovidesbespokelogo<br />

andbrandidentity.<br />

Michaelhasconsiderable<br />

experienceofdigitalcinema<br />

andfilmandTVpostproductioninLondonand<br />

drawsonthistobringa<br />

differenttypeofstorytellingto<br />

visualdesign.<br />

Michaelandhisfamilyhad<br />

wantedtomovetoIlfracombe<br />

andthisrequiredhimto<br />

rethinkhisemployment,which<br />

healsowantedtosupportthe<br />

community.<br />

“IrethoughthowIcoulduse<br />

mycreativitytoprovideahigh<br />

qualityservicedrawingonmy<br />

digitalskills,”saysMichael.<br />

TheresultwasTendon<br />

Creative,whichMichael<br />

manufacturingexperiencein<br />

NorthDevon.<br />

HowardSheldonsays:“I<br />

haveruntheofficesinglehandedlyforsevenyearsand<br />

wantedsomeonewith<br />

engineeringskillstohandle<br />

day-to-daytoolingand<br />

programmingquestions.Steve’s<br />

appointmentisaninvestment<br />

inourfuturesowecan<br />

continuegrowingandlooking<br />

Telling your story<br />

through your brand<br />

believescharacterisesthe<br />

‘connectivity’thatbusinesses<br />

needtoachievewiththeir<br />

afterourcustomerswell.Each<br />

yearwegetnewbusinessand<br />

wegetalotofrepeatbusiness.<br />

Ifyoulookaftercustomers,you<br />

getrepeatwork.”<br />

Aftertheinitialimpactof<br />

lockdowninspring2020,<br />

SheldonPrecisionEngineering<br />

returnedtofull-time<br />

operationslastOctober.<br />

Inearly<strong>2021</strong>,itlaunched<br />

itsnewwebsite,which<br />

Howardbelievesisan<br />

importantmarketingtool.<br />

Thebusinessoffersa<br />

comprehensiveCNC<br />

machiningserviceforthe<br />

automotive,hydraulics,MoD<br />

(defence),electrical,<br />

instrumentation,oilandgas,<br />

leisure,retailandother<br />

sectors.Itmanufacturessmall,<br />

mediumandlargeproduction<br />

customersandwhichheaims<br />

toachievewithhisownclients.<br />

“Thecruxofmybusinessis<br />

Steve Martin, production manager<br />

runsofprecision-turnedparts<br />

toexactcustomer<br />

specificationsforcompanies<br />

throughouttheUK.<br />

■ Details01271814466or<br />

sheldonprecision.co.uk<br />

findingoutthepersonbehinda<br />

businessandincorporatingthat<br />

intomywork.”<br />

Michaelbelievesthatonedimensionallogos,whichlook<br />

attractivebutofferlittleelse,do<br />

notcommunicatetoa<br />

business’stargetaudiencethe<br />

personalityandvaluesofa<br />

businessandwhatmakesit<br />

unique.TendonCreativeaims<br />

tohelpbusinessesconnectwith<br />

theircustomersbycreatinga<br />

bespokelogowithastory.<br />

Michaeloffersthreelogo<br />

packages–NewBrand,Refresh<br />

andRebrand–whichcaterfor<br />

allbusinesses,fromstart-ups<br />

lookingtoestablishtheir<br />

brandstoestablishedbrands<br />

lookingtodevelopinanew<br />

direction.Healsooffersmore<br />

advanceddesignfrombusiness<br />

cards,letterheadsandflyersto<br />

uniformsandvanliveries.<br />

■ Details07849602691or<br />

tendoncreative.com<br />

6 business action | <strong>Autumn</strong> <strong>2021</strong> | business-action.co.uk

HEADER PEOPLE<br />

Independent training specialist strengthens<br />

North Devon presence<br />

Education + Training Skills<br />

(ETS) hasstrengthenedits<br />

presenceintheareawiththe<br />

appointmentofAndrew<br />

MosedaleMCIPDasitsnew<br />

NorthDevonbusiness<br />

developmentadviser.<br />

Andrewhaslivedand<br />

workedinNorthDevonfor<br />

manyyearsasaseniorHR<br />

managerforaleading<br />

hospitalitybusinessandhasa<br />

wealthofexperienceintraining<br />

andbusinessdevelopment.<br />

Withawidenetworkof<br />

businesscontactsacrossthe<br />

area,Andrewiskeentoraise<br />

awarenessofETS’sindependent<br />

trainingandsupportfor<br />

businessesofallsizes.<br />

Withanimmediatefocuson<br />

supportingemployersin<br />

managingthechallenges<br />

presentedbythepandemic,<br />

Andrewsays,“Ihavebeen<br />

workingcloselywiththeDWP<br />

totryandfindtraining<br />

solutionstohelpgetpeople<br />

backintowork.Itisearlydays<br />

Azets,theUK’slargest<br />

regionalaccountancyfirmand<br />

businessadvisortoSMEs,has<br />

promotedJonHaretoassociatedirector,justmonths<br />

afterhispromotiontosenior<br />

manager.Jontookuphisnew<br />

positionattheSouthMolton<br />

officeon1July.<br />

MatthewGard,regional<br />

managingpartneratAzetsin<br />

theSouthWest,comments:<br />

“AsaTop10accountancyfirm,<br />

Azetsfocusesondeliveringa<br />

highlypersonalisedservice,<br />

throughourlocaloffice<br />

networkandproprietary<br />

digitalworkplacetechnology–<br />

Jon’spromotionfurther<br />

strengthensourpromisetothe<br />

SouthWestregion.His<br />

buttheeffortthattheDWPare<br />

puttingintogetpeopleinto<br />

workisphenomenal.”<br />

Education+TrainingSkills<br />

isalocalcharitythathas<br />

successfullydeliveredfunded<br />

Accountancy promotion<br />

charismaandcommitmentto<br />

clientsandthecompanyhave<br />

beeninvaluableandit’sgreat<br />

toseehardworkpayoff,with<br />

twoverywellearned<br />

promotions,insixmonths!”<br />

apprenticeshipsandtraining<br />

developmentcoursesfornearly<br />

60yearstomorethan26,000<br />

peopleacrosstheSouthWest.<br />

Chiefexecutiveofficer<br />

RichardJenkinssays:“The<br />

missionofETSissimplyto<br />

deliveroutstandingtraining.If<br />

wedothiseitheronlineorface<br />

tofaceandhaveapositive<br />

impactonallconcerned,then<br />

wecangohomehappilyknowing<br />

thatwehavedoneourjob.”<br />

ETS’sservicesinclude<br />

executivesupportservices,<br />

bespokeaccreditedandnonaccreditedprofessional<br />

developmentcourses,<br />

apprenticeshipprovision,<br />

vocationalin-housetraining<br />

andonlinedistancelearning.<br />

Fromdevelopingnewskillsand<br />

upskillingexistingstafftotaking<br />

onanapprentice,ETSoffers<br />

comprehensivetrainingsupport<br />

forallbusinessesinNorth<br />

DevonandtheSouthWest.<br />

■ Details01392445444 or<br />

trainingsouthwest.co.uk<br />

Havingpreviouslyworked<br />

withthefirmforadecade,Jon<br />

returnedin2017.InFebruary<br />

<strong>2021</strong>,hewaspromotedto<br />

seniormanager.Witha<br />

significantnetworkof<br />

professionalcontacts,Jonhas<br />

experienceofworkingwith<br />

agriculturalclients,and<br />

specialisesinprovidinghigh<br />

qualityservicesfor<br />

commercialbusinesses.<br />

Outsidework,heis<br />

treasureroftworowingclubs.<br />

Jon’spromotionispartof<br />

thewidergrowthplanfor<br />

Azets,wherethecompany<br />

lookstofurtherstrengthen<br />

andexpanditsregional<br />

coverageandcapabilities.<br />

■ Detailsazets.co.uk<br />

@businessactionm | <strong>Autumn</strong> <strong>2021</strong> | business action 7

HEADER PEOPLE<br />

New advisers at cyber security centre<br />

The Cyber Resilience Centre<br />

fortheSouthWest(SWCRC)<br />

isdelightedtoannouncethe<br />

appointmentoftwoadditions<br />

toitsAdvisoryGroup(AG).<br />

TheSWCRCispartofa<br />

police-lednetworkofcentres<br />

beingestablishedacrossthe<br />

countrythatprovide<br />

businessesandorganisations<br />

withanaffordablewaytoaccess<br />

cybersecurityservicesand<br />

resourcestohelpsafeguard<br />

themselvesfromcyber-attacks.<br />

TheAdvisoryGroup<br />

providestheSWCRCwith<br />

guidanceandadvice,and<br />

influencesitsdirection.Its<br />

newestmembersarePhil<br />

Bridgeman,from<strong>Business</strong><br />

WestChambersofCommerce,<br />

andTomMarshall,fromthe<br />

<strong>Business</strong>CyberCentre(BCC).<br />

Bothbringawealthof<br />

experienceandknowledgeto<br />

theline-upofbusinessesand<br />

organisationsfromacrossthe<br />

regionthatareshapingthe<br />

waytheSWCRChelpsmicrobusinessesandSMEstostay<br />

saferonline.<br />

“Changing careerinthe<br />

middleofyourlifeisnevereasy<br />

andafter20yearsattheNorth<br />

DevonGazette,Ihadn’t<br />

imaginedIwouldbedoing<br />

anythingelse.<br />

SettingupmyownPR<br />

companyhadbeenanidle<br />

ambitionforalongtime,butI<br />

hadn’texpectedtobeoutonmy<br />

ownduringaglobalpandemic.<br />

IknewIhadwhatittookto<br />

besuccessfulatPR–thatis,PR<br />

thatactuallygetsbusinessesor<br />

organisationsnoticedandin<br />

themedia,ratherthanthe<br />

flashybutoftenthinpress<br />

releasesthatusedtocrossmy<br />

deskasajournalist.<br />

Phil Bridgeman<br />

SuperintendentMark<br />

Moore,directorofSWCRC,<br />

says:“Wearethrilledtohave<br />

PhilandTomjoiningthe<br />

organisation.Whattheyoffer<br />

inknowledgeandexpertise<br />

willbeofgreatbenefittothe<br />

centreandinvaluabletothe<br />

usersofourservices.<br />

“Wearelookingforwardto<br />

workingalongsidethemso<br />

thatwecanraisefurther<br />

awarenessamongtheregion’s<br />

widercommunityofbusiness<br />

ownersandleaders.Wealso<br />

wanttoencourageamindset<br />

shiftabouttheimportanceof<br />

cyberresilienceandhowit’sa<br />

vitalcontributorforall-round<br />

businesssuccess.”<br />

PhilBridgemanisheadof<br />

membershipandcustomer<br />

excellenceat<strong>Business</strong>West<br />

ChambersofCommerce,the<br />

largestbusinessmembership<br />

organisationintheSouthWest.<br />

From journalism to PR<br />

Well-known North Devon journalist Tony Gussin recently started his own<br />

business and, in his own words, tells of the challenges he has encountered<br />

SoViralPRwasborn!‘Viral’<br />

simplybecauseitwasbornina<br />

pandemic,notbecauseIcan<br />

guaranteeviralpublicity,<br />

althoughofcoursethat’s<br />

somethingwe’dallliketosee!<br />

Withadvicefromsome<br />

greatpeopleIhadtonavigate<br />

theintricaciesofbuildingmy<br />

ownwebsitefromscratch,<br />

creatinganSEO-friendly<br />

Googlelistingandmuchmore.<br />

Thesuccessstorieswith<br />

clientshavebeenbrilliant<br />

Tom Marshall<br />

thoughIleftajobIenjoyed<br />

andhadnointentionof<br />

leaving,withahugelearning<br />

curveonthesuddencareer<br />

changeandthereismuchmore<br />

tolearn,butIhaveprovedIcan<br />

doitanddoagoodjob.<br />

Istillneedmorecustomers<br />

anditisveryscarybeingona<br />

tightropewithoutasafetynet,<br />

butI’mnotquitereadytogeta<br />

jobstackingshelvesjustyet!”<br />

■ Details07811987475or<br />

viral-pr.co.uk<br />

Philmanagesthemembership<br />

teamandhelpsChambersof<br />

Commercemembersacross<br />

Gloucestershire,Wiltshire,<br />

Bristol,andBathconnect,grow<br />

andimprovetheirbusinesses.<br />

Philsays:“Wearepleased<br />

tobeabletosupporttheCyber<br />

ResilienceCentreforthe<br />

SouthWestbyjoiningthe<br />

AdvisoryGroupand<br />

continuingtohelpour<br />

memberswhereverwecan.”<br />

TomMarshallisbusiness<br />

developmentmanagerforthe<br />

<strong>Business</strong>CyberCentre(BCC),<br />

theUK’sfirstbusiness-led<br />

cybercentre.<br />

Tomsays:“I’mproudto<br />

jointheSWCRCAdvisory<br />

Grouptohelpdrivethe<br />

importanceofcybersecurity<br />

forbusinessesofallsizes.<br />

Maintainingstrong<br />

relationshipsacross<br />

organisationssuchasthe<br />

SWCRCandthe<strong>Business</strong><br />

CyberCentrewillbe<br />

instrumentalinensuring<br />

businessescangrowsafely.”<br />

■ Detailsswcrc.co.uk.<br />

8 business action | <strong>Autumn</strong> <strong>2021</strong> | business-action.co.uk

FEEL ELECTRIC<br />

TRADE UP, PLUG IN<br />

AT BLIGHTS MOTORS<br />

Ilfracombe Compass Rotary<br />

Clubinvitesbusinessesand<br />

groupstoexhibitatitsfirst<br />

annualCoastalGardenFestival<br />

on21&22May2022.<br />

Theregisteredcharityhas<br />

decidedtoestablishthefestival<br />

inresponsetothegrowing<br />

numberofpeople–estimated<br />

at3million orgreater–who<br />

haverecentlystartedgardening<br />

duringthepandemicaswellas<br />

toraisefundsforitsown<br />

communityactivities.<br />

TheaimsoftheCoastal<br />

GardeningFestivalareto:<br />

➤ Promotethementaland<br />

physicalbenefitsofgardening<br />

➤ Encourageengagementwith<br />

thecountryside<br />

➤ Explorehowwecanbecome<br />

greenerandmore<br />

environmentallyfriendly<br />

➤ Providea‘shopwindow’for<br />

localbusinessesand<br />

organisationsinvolvedin<br />

theseareas<br />

➤ Promotelocalfood/drink<br />

➤ Provideopportunitiesfor<br />

communityinvolvement.<br />

Plymouth Electron<br />

Microscopy Centre (PEMC)at<br />

theUniversityofPlymouthhas<br />

securedfundingtoprovidefree<br />

accesstosmallandmedium<br />

enterpriseswithinDevonand<br />

acrosstheUKuntilJune2023,<br />

aswellasreduced-costaccess<br />

forlargerenterprises.<br />

Electronmicroscopycan<br />

imageandanalysearangeof<br />

solidmaterials,oftennondestructively,atincreasingly<br />

highmagnificationinboth2D<br />

and3D.Whateverthepurpose<br />

–fatigueorfailureanalysis,<br />

contaminationidentification,<br />

newmaterialsdevelopment,or<br />

materialscharacterisation–<br />

electronmicroscopymaybe<br />

HEADER NEWS<br />

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Coastal Garden<br />

Festival welcomes<br />

more exhibitors<br />

Editor Robert Zarywacz is looking forward to attending the Coastal Garden<br />

Festival to pick up tips on growing broad beans and his new raised beds<br />

Thetwo-dayCoastaland<br />

GardenFestivalwillbeheldon<br />

afive-acresite–includingan<br />

indoorarenawith66mx35m<br />

ofcoveredspace–at<br />

abletoprovidetheanswera<br />

businessneeds.<br />

Accesstostate-of-the-art<br />

instrumentation,including<br />

threebrandnewinstruments<br />

in2022,isdesignedtodevelop<br />

commercialopportunitiesand<br />

increaseindustrialand<br />

academiccollaboration.<br />

Previoussupporthas<br />

focusedonnewandimproved<br />

Mullacott,Ilfracombe,beside<br />

theA361Barnstapleto<br />

Ilfracomberoad.Therewillbe<br />

lotsofroomforexhibitorand<br />

visitorparking.<br />

dairyproductsforLangage<br />

Farm,developingnew<br />

coatingsforindustryin<br />

supportofpatentapplications<br />

withSouthWestMetal<br />

Finishing,andfatigueand<br />

failureanalysisforwhen<br />

thingsgowrong.<br />

Forthefirsttime,PEMC<br />

canbringelectronmicroscopy<br />

technologytobusinesses’<br />

Bideford<br />

HANDY CROSS, CLOVELLY ROAD, BIDEFORD, EX39 3ET<br />

01237 472282<br />

www.blightsmotors.co.uk<br />

IlfracombeRotaryClubis<br />

aimingtoattractaneclectic<br />

mixofexhibitorsandactivities<br />

toinclude:<br />

➤ specialistnurserygrowers<br />

withplantsfromaroundthe<br />

worldtohelpdrawinawide<br />

rangeofvisitors<br />

➤ craftsandgifts/activities/<br />

demonstrations/<br />

horticulturaldisplays /<br />

competitionsforthewhole<br />

family<br />

➤ foodhalljam-packedwith<br />

artisantreatsfrom<br />

independentproducerswith<br />

mouthwateringstreetfood,<br />

andoutstandingbrewers<br />

anddistillers<br />

➤ artshowandmuchmoreto<br />

includecompetitions,<br />

informativeworkshopson<br />

gardening,mentalhealth,<br />

wellbeing,conservation,the<br />

environmentandrecycling.<br />

■ Fordetailsofexhibitingat<br />

orsponsoringtheevent,<br />

contactMikeDeHavillandon<br />

07765501348oremail<br />

coastalgardenfestival@gmail.com<br />

Free access to electron microscopy<br />

premises,withaportableSEM<br />

availableforsitevisits,to<br />

demonstratethetechnology,<br />

itsaccessibilityandvalue.<br />

PEMCaimstoprovide<br />

accesstoleadingtechnology<br />

thatwouldotherwisebeoutof<br />

reach.Ithasworkedwithall<br />

sizesofbusiness,frommicro<br />

enterprisestoglobalbrandsfor<br />

morethan50years,including<br />

hundredsofbusinessesin<br />

Devon.Itsdedicatedteamof<br />

technicalspecialistscanoffer<br />

expertadviceontheuseof<br />

electronmicroscopywithin<br />

anybusiness,whateversector<br />

itoperatesin.<br />

■ DetailsJayneStanyeron<br />

01752587952orplymouth.ac.uk<br />

@businessactionm | <strong>Autumn</strong> <strong>2021</strong> | business action 9

ART<br />

North Devonhasalways<br />

inspiredandattractedartistsof<br />

everykindandtheartistic<br />

communityisalargeone.<br />

StudioKIND.,inBraunton,<br />

isanewcontemporaryart<br />

galleryandprojectspace,<br />

presentingtheworkofboth<br />

localandnationalemerging<br />

andestablishedartiststhrough<br />

anambitiousanddiverse<br />

programmeofexhibitionsand<br />

events,curatedtoexcite<br />

imaginations,challenge<br />

perceptionsandcreate<br />

connections.<br />

Establishedasacommunity<br />

interestcompany,thegallery’s<br />

missionis“toraisetheprofile<br />

ofcontemporaryartinNorth<br />

Devon;supportingand<br />

promotingtherapidly-growing<br />

localartsscenewhilst<br />

showcasingartisticactivity<br />

fromaroundtheUK”.<br />

People<br />

StudioKIND.isrunby<br />

Braunton-basedartistsRichard<br />

GregoryandLauraPorter.<br />

Richardhas40years’<br />

experienceintheartsand<br />

creativesectors.Hisworkasan<br />

artist,designer,filmmakerand<br />

socialentrepreneurhasinvolved<br />

himinnationallysignificant<br />

projectsandcampaigns.<br />

the<br />

business of<br />

art<br />

Richard’sworkhasbeen<br />

archivedintheBritishLibrary<br />

andhehasbeencommissioned<br />

bynationalcharitiesand<br />

institutionsincludingthe<br />

NationalTrust,BelmarshPrison<br />

andSurfersAgainstSewage.He<br />

wasalsoafoundingtrusteeof<br />

theMuseumofBritishSurfing.<br />

LauraPorterisanartistand<br />

curator.Sincegraduatingwitha<br />

degreeinFineArt,shehas<br />

exhibitedacrossthecountry,<br />

beenshortlistedforanumber<br />

ofawardsandhelpedorganise<br />

manyartist-ledinitiatives.<br />

Concept<br />

TheideabehindStudioKIND.<br />

cametoRichardduring<br />

lockdown:“StudioKIND.came<br />

aboutthroughabeautiful<br />

overlappingarrayofcontacts,<br />

connectionsandcircumstance.<br />

Theonesingleunifyingevent<br />

wasthepandemic.Itwasduring<br />

thefirstlockdown,onalong<br />

familybikeride,thatIdecided<br />

toembracemytwolong-term<br />

loves–communityandart–<br />

withonesingleproject.<br />

“OnceIhadcommittedto<br />

thatidea,itcametogetherfast,<br />

andLaura,myenergeticand<br />

inspiredco-director,ramped<br />

upthespeedandthe<br />

aspirations.Thedifferencesin<br />

ourexperienceandagemake<br />

foradynamiccollaboration<br />

thathasoursharedambitions<br />

atitscore:todevelopaproject<br />

thatbringsthecreative<br />

communitytogethertoshare,<br />

challengeandlearn.”<br />

Launch<br />

Thegallerywasbuiltoutin<br />

August2020andhelditsfirst<br />

liveopeningforNorthDevon<br />

Arts’Christmas2020exhibition<br />

inDecember,although<br />

lockdownsimposedlimitson<br />

furtherevents.Richardand<br />

Laurarosetothischallengeby<br />

hostingvirtualexhibitions,<br />

using3Dscanningtechnology<br />

andaYouTubechannel<br />

featuringinterviewswithartists<br />

talkingabouttheirworkand<br />

experiences.Thisenabledthem<br />

toshowcaseexhibitionsto<br />

audiencesnotonlyinNorth<br />

Devonbutacrosstheworld.<br />

Summer<br />

Sincelockdownrestrictions<br />

eased,StudioKIND.hashosted<br />

anumberofexhibitions<br />

featuringbothlocal,national<br />

andinternationalartists.<br />

InMay,itfeaturedan<br />

exhibitionof150Year7<br />

studentsfromBraunton<br />

Academy,enablingthemto<br />

showcasethecolourfuland<br />

excitingworktheycreated<br />

Paintings from Gabriela Giroletti’s exhibition at Studio KIND.<br />

10 business action | <strong>Autumn</strong> <strong>2021</strong> | business-action.co.uk

HEADER NEWS<br />

North Devon Arts Summer <strong>2021</strong> exhibition<br />

duringlockdowninareal-life<br />

gallerysetting.Thepop-up<br />

exhibitionattractedmorethan<br />

Braunton Academy’s SWARM exhibition<br />

200visitorsoverthebank<br />

holidayweekend.<br />

Thesummer’sexhibition<br />

programmehasincluded<br />

Brazilian-bornpainterGabriela<br />

Giroletti,whoshowedher<br />

collectionoflarge-scaleand<br />

miniaturepaintings;Ian<br />

Andrews,whoexhibiteda<br />

drawinginstallationexploring<br />

howwecanunderstandthe<br />

complexlanguageofparticle<br />

physicsthroughexpressive<br />

drawing;andChrisAlton,who<br />

grewupinBrauntonbefore<br />

establishinghimselfasan<br />

internationally-recognised<br />

artistandactivist,andwhose<br />

anti-fascistmovement‘English<br />

DiscoLovers’sawhimgivinga<br />

TEDxtalkandattractingmedia<br />

attentionacrosstheUK.<br />

<strong>Autumn</strong><br />

TheStudioKIND.programme<br />

continuesthroughautumn<br />

withanumberofexhibitions.<br />

LocalartistPeterStiles<br />

returnsinSeptemberwitha<br />

pop-upexhibitionofnewwork.<br />

XVI,alegacygroupfrom<br />

theNewlynSchoolofArtOne<br />

YearMentoringProgramme,<br />

willpresentapop-upshowin<br />

October.All12artistswillbe<br />

onhandtotalktovisitors<br />

abouttheirwork.<br />

AlsoinOctober,Mike<br />

SnuddenandNicolette<br />

McGuire’s‘Entwined’<br />

exhibitionwillexplore<br />

commonthemesofmemory,<br />

locationandmaterials.<br />

InNovember,studentsfrom<br />

TheParkCommunitySchool<br />

inBarnstaplewillpresent‘Our<br />

NaturalWorld’toexplore,<br />

examineandcelebratethe<br />

naturalformsthatarepartof<br />

oureverydaylife.<br />

Arts Council award<br />

RichardandLauraare<br />

delightedthatStudioKIND.<br />

hasreceivedanawardfromthe<br />

ArtsCouncilEnglandNational<br />

LotteryFundforayear’s<br />

programming.Thisfunding<br />

willsupportapilotprogramme<br />

ofexhibitions,eventsand<br />

activitiesthatalignwithits<br />

threecorevalues:artand<br />

culture,artandcommunities,<br />

andartandeducation.<br />

Laurasays:“Weareso<br />

thrilledtohavereceived<br />

fundingfromArtsCouncil<br />

EnglandandtheNational<br />

Lottery,andfeelveryluckyto<br />

havedoneso.Most<br />

importantly,itmeanswecan<br />

deliveraprogrammethatwe<br />

arepassionateaboutandthat<br />

speakstoourcorevaluesof<br />

bringingcommunitytogether,<br />

showcasingfantasticartand<br />

engagingwiththenext<br />

generationofcreatives.<br />

“Wewillbeabletohave<br />

exhibitionsbystudentsfrom<br />

localschools,wecanshowcase<br />

artthatwe’rereallyexcited<br />

about,wewillbeableto<br />

supportcreativesintheir<br />

professionaldevelopment,and<br />

wewillbeabletodelivera<br />

workshopprogrammethatis<br />

freeforchildrensothereareno<br />

barrierstoyoungpeople<br />

accessingcreativeexperiences.<br />

“We’vealreadywelcomed<br />

peoplefromallovertheSouth<br />

Westtothegallery,sowehope<br />

wewillbeavaluableaddition<br />

tothearea’sthrivingtourism<br />

industry,andwealsohopethat<br />

wewillofferpeoplesomething<br />

theydon’toftengetto<br />

experienceinourremotearea.<br />

“Beingartistsourselves,<br />

weknowhowimportantit<br />

istohaveopportunitieson<br />

ourdoorstepwhilstalso<br />

beingabletoexperience<br />

cutting-edgeartandfeel<br />

inspired.We’rehopingto<br />

wearallthesehats,andthis<br />

fundingissupportingthese<br />

ambitionsandhelpingus<br />

takethenextstep.”<br />

Inlessthanayear,Studio<br />

KIND.hasestablisheda<br />

nationallyrecognised<br />

reputationasacentreof<br />

excellenceforcontemporary<br />

artinNorthDevon.<br />

■ Details01271817109or<br />

studiokind.org.uk<br />

Studio Kind.: (from left) Richard Gregory and Laura Porter<br />

@businessactionm | <strong>Autumn</strong> <strong>2021</strong> | business action 11

NEWS<br />

<strong>Business</strong> exhibition<br />

cancelled for <strong>2021</strong><br />

We stuck our necks outback<br />

inJuneinannouncingthe<br />

returnofBBxpotoBidefordin<br />

October<strong>2021</strong>,butfeedback<br />

suggestedcontinuing<br />

uncertaintysurrounding<br />

indoorinvents.Forthis<br />

reason,wehavereluctantly<br />

decidedtocancelthe<br />

exhibitionforthesecondyear.<br />

Co-organiserRobert<br />

Zarywaczsays:“Ironically,<br />

confidencedoesseemtobe<br />

returningandanappetite<br />

developingforstagingand<br />

attendingeventsthisautumn,<br />

butBBxporequiressixtoeight<br />

months’preparationand<br />

marketing,andweneeded<br />

morecertaintytobeableto<br />

deliverahighqualityevent<br />

thatwouldbewellattendedby<br />

bothexhibitorsandvisitors.<br />

“Whetherthroughour<br />

events,suchasBBxpo,or<br />

<strong>Business</strong><strong>Action</strong>magazine,we<br />

arecommittedtodelivering<br />

valuetoeveryindividualand<br />

businesswhosupportsus.We<br />

feltthatwewereunableto<br />

determinethisinsufficient<br />

timefortheOctoberevent.<br />

Thankyoutoallwho<br />

expressedinterest.”<br />

■ Keepupdatedoneventsat<br />

business-action.co.uk<br />

RGB mascot Archie Bee with bee bricks<br />

Support for bees and business<br />

RGB Building Supplies<br />

continuestosupportbusinesses<br />

andtheenvironmentthrougha<br />

varietyofactivities.<br />

Ithasawarded£1,000of<br />

materialsfromRGBBideford<br />

toThePineCentre,winnerof<br />

thepublicvoteinitsSupplies’<br />

SurpriseSuppliesinitiative.<br />

ThePineCentreisasmall<br />

familybusinessrunbyPeta-<br />

JaneandRupertWise,which<br />

opened26yearsago.Theysell<br />

furnitureandkitchensthatare<br />

eithermadeonsiteorare<br />

sourcedfromBritish<br />

manufacturers.Peta-Janeand<br />

Rupertwillusethe£1,000to<br />

purchasematerialsforanew<br />

showroomdisplaykitchen,<br />

whichwillfeaturefreestanding<br />

unitstoaddtoitsrange.They<br />

wouldalsoliketorefreshthe<br />

shop’sexterior.<br />

RGBhasalsodonated80bee<br />

bricksfromCornwall-based<br />

companyGreen&Blueto<br />

businesses,schoolsand<br />

communitygroupsacrossNorth<br />

Devonnominatedbythepublic.<br />

Bideford’s Pine Centre has £1,000 to spend on materials<br />

RGBdonatedabeebrickfor<br />

everyeverysaleover£150<br />

duringSolitaryBeeWeek.<br />

Beebricksaredesignedto<br />

createenvironmentsinwhich<br />

solitarybeescannest.These<br />

makeup90%ofthebee<br />

populationandareessentialfor<br />

theecosystem,astheypollinate<br />

plantsandcrops,ensuringthey<br />

arehealthyandproductive.<br />

However,duetoalossof<br />

naturalhabitat,solitarybeesare<br />

indeclineandneedsupport.<br />

■ Detailsrgbltd.co.uk<br />

12 business action | <strong>Autumn</strong> <strong>2021</strong> | business-action.co.uk

DIRECTORY<br />

ACCOUNTANTS<br />

Cranford <strong>Business</strong> Services<br />

Bideford<br />

t: 01237 488077<br />

w: accountsindevon.co.uk<br />

Gareth Pollard Accountancy Services<br />

Holsworthy<br />

t: 01409 254817<br />

w: garethpollardaccountancy<br />

services.com<br />

ANTIQUE MAPS & CHARTS<br />

Old Folding Maps<br />

South Molton<br />

t: 01769 573935<br />

w: foldingmaps.co.uk<br />

ARCHITECTS<br />

Sam Nolan RIBA Architect<br />

North Devon & UK<br />

t: 01271 325 236<br />

w: northdevonarchitects.com<br />

BRANDING & DESIGN<br />

Boom Boom Media<br />

Barnstaple<br />

t: 01271 326694<br />

w: boomboommedia.co.uk<br />

BrandLanterns<br />

Barnstaple<br />

t: 01271 372620<br />

w: brandlanterns.co.uk<br />

BREWERY<br />

Combe Brewing Company<br />

Ilfracombe<br />

t: 07973 488409<br />

w: facebook.com/<br />

CombeBrewingCompany<br />

GT Ales<br />

Chivenor<br />

t: 01271 267420<br />

w: gtales.co.uk<br />

BUILDING SUPPLIES<br />

Heritage Cob and Lime<br />

Bideford<br />

t: 01237 477431<br />

w: heritagecobandlime.com<br />

RGB Building Supplies<br />

Branches in Barnstaple, Bideford,<br />

Hatherleigh, Holsworthy,<br />

Ilfracombe, Okehampton, South<br />

Molton, Tiverton<br />

w: rgbltd.co.uk<br />

BUSINESS ADVISORS<br />

Pound Lane Financial Management<br />

North Devon<br />

t: 07801 199671<br />

w: poundlane.co.uk<br />

BUSINESS SUPPORT<br />

Be Ready Employer Hub<br />

Devon<br />

t: 01392 241124<br />

w: readydevon.org.uk<br />

CAR SALES & SERVICING<br />

Blights Motors<br />

Bideford<br />

t: 01237 472282<br />

w: blightsmotors.co.uk<br />

COMMERCIAL PROPERTY<br />

James Doble Commercial<br />

North Devon<br />

t: 01237 424053<br />

w: jd-commercial.co.uk<br />

CONSTRUCTION<br />

Advanced Scaffolding<br />

Barnstaple<br />

t: 01271 321100<br />

w: advancedscaffoldingltd.co.uk<br />

COPIERS & PRINTERS<br />

Clarity Copiers North Devon<br />

Barnstaple & North Devon<br />

t: 01271 374061<br />

w: claritynorthdevon.co.uk<br />

COPYWRITING & MARKETING<br />

Zarywacz<br />

North Devon & UK<br />

t: 01271 879100<br />

w: z2z.com<br />

COUNSELLING & PSYCHOTHERAPY<br />

Devon Counselling Training<br />

Barnstaple<br />

t: 07522 841009<br />

w: devoncounsellingtraining.co.uk<br />

North Devon Counselling<br />

Barnstaple<br />

t: 07872 501606<br />

w: northdevoncounselling.co.uk<br />

DINING<br />

Terrace Tapas & Wine Bar<br />

Ilfracombe<br />

t: 01271 863482<br />

w: terracetapasbar.co.uk<br />

The Royal George<br />

Appledore<br />

t: 01237 424 138<br />

w: trgpub.co.uk<br />

FINANCIAL ADVISERS<br />

D Scott Financial<br />

Bideford<br />

t: 01237 426450<br />

w: dscottfinancial.co.uk<br />

Philip J Milton & Co Plc<br />

Barnstaple<br />

t: 01271 344300<br />

w: miltonpj.net<br />

GARDENING & LANDSCAPING<br />

AB SEA Services<br />

Torrington<br />

t: 07799 478318<br />

w: abseaservices.com<br />

HEALTH & SAFETY<br />

Safety Supplies Direct<br />

Barnstaple<br />

t: 01271 377558<br />

w: safetysuppliesdirect.co.uk<br />

HOLIDAY COTTAGES<br />

Marsdens Devon Cottages<br />

North Devon<br />

t: 01271 813777<br />

w: marsdens.co.uk<br />

HOTELS<br />

The Carlton<br />

Ilfracombe<br />

t: 01271 862446<br />

w: ilfracombecarlton.co.uk<br />

HUMAN RESOURCES<br />

Fitzgerald HR<br />

Barnstaple, Exeter, London &<br />

Wellington<br />

t: 01271 859267<br />

w: fitzgeraldhr.co.uk<br />

INSURANCE<br />

Together Insurance Solutions<br />

Barnstaple<br />

t: 01271 347147<br />

w: togetherinsurancesolutions.co.uk<br />

INTERNATIONAL TRADE SUPPORT<br />

International Trade Matters Ltd<br />

Bampton<br />

t: 01398 332881<br />

w: internationaltradematters.com<br />

IT & TELECOMS<br />

Integra<br />

North Devon<br />

t: 01271 555 666<br />

w: integra.im<br />

JOINERY & CARPENTRY<br />

Bespoke Timber Joinery &<br />

Carpentry<br />

Barnstaple<br />

t: 01271 603411<br />

w: bespoketimberjc.co.uk<br />

LOCKSMITHS<br />

MJS Locksmith<br />

Bideford<br />

t: 07532 139388<br />

w: northdevonlocksmith.co.uk<br />

SW Locksmiths<br />

Holsworthy / Bude<br />

t: 01409 255533<br />

w: swlocksmiths.com<br />

MANUFACTURERS<br />

The Clovelly Soap Company<br />

Clovelly<br />

t: 01237 432280<br />

w: theclovellysoapcompany.com<br />

Smart Manufacturing<br />

Bideford<br />

t: 01237 471977<br />

w: smart-manufacturing.co.uk<br />

MASSAGE & BEAUTY<br />

Essential Bodyworkx<br />

South Molton<br />

t: 01769 574474<br />

w: essentialbodyworkx.co.uk<br />

NETWORKING GROUPS<br />

<strong>Business</strong> Networking in Barnstaple<br />

Barnstaple<br />

t: 0843 289 1339<br />

w: bnibarnstaple.co.uk<br />

Devon Partnerships<br />

Devon<br />

t: 07393 149855<br />

w: devonpartnerships.co.uk<br />

North Devon Networking Group<br />

Barnstaple<br />

w: northdevonnetworking.co.uk<br />

Rise<br />

Barnstaple<br />

e: martin@duchyifa.co.uk<br />

Torridge <strong>Business</strong> Network<br />

Westward Ho!<br />

w: torridgebusinessnetwork.co.uk<br />

OFFICE SUPPLIES<br />

South West Office Supplies<br />

North Devon<br />

t: 01271 889337<br />

w: swofficesupplies.co.uk<br />

PACKAGING<br />

Atlas Packaging<br />

Barnstaple<br />

t: 01271 344055<br />

w: atlaspackaging.co.uk<br />

PHOTOGRAPHY<br />

Tarkatography<br />

Westward Ho!<br />

t: 07977 414798<br />

w: tarkatography.co.uk<br />

➤ Listinginsixissuesof<br />

magazinewithbusiness<br />

nameandcategory,phone<br />

number,websiteandtown.<br />

➤ 12-monthonlinelistingat<br />

needitfindit.ukNorth<br />

PRINTING<br />

Jamaica Press<br />

Buckland Brewer<br />

t: 01237 452333<br />

w: jamaicapress.co.uk<br />

RECRUITMENT<br />

Cooper Golding<br />

Barnstaple<br />

t: 01271 349745<br />

w: coopergolding.co.uk<br />

Simple Recruitment<br />

Bideford<br />

t: 01237 439500<br />

w: simplerecruitmentltd.co.uk<br />

RETAILERS<br />

Darlings Natural Health<br />

Ilfracombe<br />

t: 01271 867775<br />

w: darlingsnaturalhealth.com<br />

Ilfracombe Chocolate Emporium<br />

Ilfracombe<br />

t: 01271 867193<br />

w: ilfracombechocolateemporium.co.uk<br />

SHEDS<br />

SHEDS 4 you<br />

Bideford<br />

t: 01237 459193<br />

w: sheds4you.co.uk<br />

SIGNS<br />

Doubleuprint<br />

Barnstaple<br />

t: 01271 268 041 / 07866 420436<br />

w: doubleuprint.co.uk<br />

The Sign Maker<br />

High Bickington<br />

t: 01769 561355<br />

w: sign-maker.net<br />

SOLICITORS<br />

Slee Blackwell Solicitors<br />

Barnstaple, Bideford, Braunton,<br />

South Molton<br />

t: 0808 139 1606<br />

w: sleeblackwell.co.uk<br />

SPORTS EQUIPMENT<br />

Aramis Rugby<br />

South Molton<br />

t: 01769 550284<br />

w: aramisrugby.co.uk<br />

TRAVEL AGENTS<br />

Clare Flint – Travel Counsellors<br />

North Devon & UK<br />

t: 01271 828990<br />

w: travelcounsellors.co.uk/clare.flint<br />

WEB SITES<br />

Peak Online<br />

Bideford<br />

t: 01237 721256<br />

w: northdevon.peak-online.uk.com<br />

WILLS<br />

Wills at Home<br />

West Yelland<br />

t: 01271 860105<br />

w: wills-athome.co.uk<br />

BOOK YOUR £30 LISTING NOW AT needitfindit.uk<br />

Devon<strong>Business</strong>Directory<br />

withbusinessnameand<br />

category,logo,phone<br />

number,addressandlinks.<br />

➤ 6issuesofmagazinemailed<br />

directtoyourUKaddress.<br />

@businessactionm | <strong>Autumn</strong> <strong>2021</strong> | business action 13

HEADER LYNTON NEWS<br />

What makes a double winner?<br />

Manufacturersneedmore<br />

recognitionfortheiressential<br />

contributiontooureconomy<br />

andcommunity,especially<br />

duringthepandemic.<br />

Itisespeciallyfittingthat<br />

SmartManufacturingof<br />

Bidefordwonbothour<br />

<strong>Business</strong>-to-<strong>Business</strong><br />

ExcellenceAwardandNorth<br />

Devon<strong>Business</strong>oftheYear<br />

Award<strong>2021</strong>toraisetheprofile<br />

ofthesectorinNorthDevon<br />

andbeyond.<br />

ShaunMcQuillan,<br />

productiondirectoratSmart<br />

Manufacturing,isdelighted<br />

withthecompanyawardswins:<br />

“Weareextremelyproudof<br />

SmartManufacturing,where<br />

wecamefrom,howwehave<br />

progressed,whatwe’redoing<br />

nowandtheclientswe’re<br />

workingwith.<br />

“Wearelocalbornand<br />

bred,andhavesustainedthe<br />

businessthroughverytough<br />

times,increasingturnover<br />

overthepasttwoyearsto<br />

recordamounts.”<br />

Challengeshaveincluded<br />

Brexit,thepandemic,the<br />

recentSuezCanalincidentand<br />

shortagesofrawmaterials.<br />

“We’vebeenfacedwith<br />

challengeswe’veneverhadto<br />

dealwithbeforeandwehave<br />

hadtodeliverasateam.Itisa<br />

teameffort.Everysingleperson<br />

whoisdirectlyemployedor<br />

subcontractedplaystheirpart.”<br />

Impressive history<br />

SmartManufacturingwas<br />

startedin1986byMartin<br />

Murch.Thepresentfactorywas<br />

builtin1989andnowcomprises<br />

an800squaremetre<br />

facilitywitha<br />

further<br />

Smart Manufacturing won our <strong>Business</strong>-to-<strong>Business</strong> Excellence<br />

Award and our North Devon <strong>Business</strong> of the Year Award <strong>2021</strong>. While<br />

we wait to organise a winners event (subject to changes in<br />

restrictions), <strong>Business</strong> <strong>Action</strong> publishers Alan Williams and Robert<br />

Zarywacz presented production director Shaun McQuillan with the<br />

company’s two award certificates<br />

400squaremetresrecently<br />

addedasadedicated‘clean’<br />

assemblyfacility.<br />

MartinalsobuiltSmart’s<br />

reputationforproducinghigh<br />

qualitystainlesssteelproducts<br />

forfoodandpharmaceutical<br />

clients,aswellasarchitectural<br />

andindustrialproductssuchas<br />

handrails,balconies,staircases,<br />

HVACand<br />

pipework.<br />

Continuing development<br />

Whilethepandemichas<br />

createdchallengesforall<br />

businesses,especiallyinterms<br />

ofmaterialssupplyand<br />

inflation,SmartManufacturing<br />

continuesworkingtoimprove<br />

itscapabilitiesandservices.<br />

AKnowledgeTransfer<br />

Partnership(KTP)between<br />

SmartandtheUniversityof<br />

Exeterhasplayedadirectand<br />

keyroleintheproduction<br />

processoftheOxford-<br />

AstraZenecavaccine.<br />

Expertsfromtheuniversity<br />

workedwithSmarttooptimise<br />

theproductionofequipment<br />

usedtocreatethenewvaccine.<br />

KTPacademiclead<br />

ProfessorIonSucalasays:“The<br />

KTPisapartofthewiderangingcollaborationbetween<br />

SmartManufacturingandthe<br />

UniversityofExeterwhichhas<br />

beenongoingformorethan<br />

fiveyears.NotonlyhasSmart<br />

Manufacturingbenefittedfrom<br />

thispartnershipbutalsomany<br />

ofourstudentswhoundertake<br />

projectswiththecompanyand<br />

hadfirst-handexperiencesina<br />

Britishmanufacturing<br />

company.Thishasenriched<br />

theirunderstandingofanSME<br />

manufacturingenvironment.”<br />

SmartManufacturing<br />

managingdirectorMartin<br />

Murchadded:“Therightblend<br />

ofacademicandpractical<br />

capabilitiesdevelopedduring<br />

theKTPhelpedinthedesignof<br />

amuchmoreefficientprocess<br />

andthathasbeeninstrumental<br />

inthesuccessofthisproject.It<br />

hasalsoputusinpoleposition<br />

inwinningandexecuting<br />

similarprojectsinthefuture.”<br />

Continuing investment<br />

Smart’scontinuinginvestment<br />

includesthecurrentinstallation<br />

ofitspowdercoatingplantand<br />

a50kWsolarPVsystemto<br />

provide50%ofitselectricity<br />

requirement.Itisalsointhe<br />

processofrecruitingaCNC<br />

operatorandametalfinisher/<br />

polisher.<br />

SmartManufacturingisnot<br />

onlyabeaconforthearea’s<br />

manufacturingsectorbutforall<br />

businessesinNorthDevon.<br />

■ Details01237471977or<br />

smart-manufacturing.co.uk<br />

14 business action | <strong>Autumn</strong> <strong>2021</strong> | business-action.co.uk

NEGLIGENCE AWARDS<br />

business<br />

ACTION AWARDS<br />

<strong>2021</strong><br />

North Devon’s independent business awards<br />

One of the outstanding<br />

qualitiesofallourawards<br />

winnersispersistence.They<br />

facechallengesandusually<br />

overcomethem.<br />

Asorganisersofthe<br />

<strong>Business</strong><strong>Action</strong>NorthDevon<br />

<strong>Business</strong>Awards,wetooface<br />

challengesandhavetoadapt<br />

toovercomethem.<br />

Notonlydidwehaveto<br />

cancelour2020awardsevent<br />

butalsoour<strong>2021</strong>event.We<br />

are–finally–arrangingan<br />

eventtomeetandcelebrate<br />

bothyears’winners.<br />

Winner certificates<br />

Wehavebeenworkingto<br />

presentasmanywinnersas<br />

possiblewithcertificatesfor<br />

theirawardsand,again,so<br />

manyaresobusythatithas<br />

beendifficulttoachievethis.<br />

Overthefollowingpages,<br />

wecelebratethosewinnerswe<br />

havebeendelightedtopresent<br />

withtheircertificatessofar.<br />

Congratulationstoall!<br />

More winners next issue<br />

We’recontinuingtopresent<br />

certificatesandwillfeature<br />

photosof morewinnersin<br />

ournextissue.<br />

■ Keepuptodatewithevents<br />

atbusiness-action.co.uk<br />

Celebrating awards<br />

from 2020 and <strong>2021</strong><br />

Advanced Scaffoldingentered<br />

ourawardstwoyearsrunning<br />

andwonBestEmployerin<strong>2021</strong><br />

andExcellenceinConstruction<br />

in2020–sponsoredbyRGB<br />

BuildingSupplies.<br />

Wecaughtupwith<br />

managingdirectorMattBacon<br />

atAdvancedScaffolding’s<br />

Barnstapleheadquartersto<br />

presentbothcertificates.<br />

Mattsayseveryonewas<br />

thrilledwithbothawards.Matt<br />

startedasanapprenticehimself<br />

andthebusinesshasalways<br />

trainedapprentices,even<br />

nurturingaCITBnational<br />

ApprenticeoftheYearwinner.<br />

Itnowemploysateamof53,<br />

includingtwoapprentices.<br />

Aswellasprojectsacross<br />

NorthDevon,Advancedhasa<br />

numberofnewbuildhousing<br />

projectsfornational<br />

constructioncompaniesin<br />

TivertonandExeter,aswellas<br />

nationwidecontractswithAldi<br />

supermarkets,Lloydsbankand<br />

Marks&Spencer,coveringthe<br />

southofEnglandandWales.<br />

AdvancedScaffoldingisnow<br />

oneofthesponsorsofthe<br />

ExeterChiefs’newkitforthe<br />

<strong>2021</strong>/2022season.<br />

■ Details01271321100or<br />

advancedscaffoldingltd.co.uk<br />

@businessactionm | <strong>Autumn</strong> <strong>2021</strong> | business action 15

Consumer<br />

Service<br />

Excellence<br />

The ilabinBarnstapleHigh<br />

Streethasspecialisedinall<br />

aspectsofsellingandrepairing<br />

smartphonesandtabletsover<br />

thepast10years.<br />

In2011,PaulSelveyfrom<br />

Brauntonandbusinesspartner<br />

RoryWigginsfelttherewasa<br />

opportunityonBarnstaple<br />

HighStreetforaconsumer<br />

electronicoutletofferingall<br />

this.Fastforwardto<strong>2021</strong>and<br />

theilabnowemploysateamof<br />

seven,includingseveralwho<br />

joinedatthebeginning.<br />

Withagrowinginterestin<br />

repairingandrepurposing<br />

everythingpossible,theilabhas<br />

developedaverystrong<br />

reputation,notonlylocally,but<br />

nationallytoo.Aswellas<br />

winningourNorthDevon<br />

ConsumerServiceExcellence<br />

Award,itisoneofthree<br />

finalists–upalongsideiSmash<br />

withits26storesnationwide<br />

andSamsungitself–intheBest<br />

RepairServicecategoryof<br />

TechRadar’sMobileIndustry<br />

Awards<strong>2021</strong>.Thewinnerswill<br />

beannouncedinlateSeptember.<br />

Weweredelightedtomeet<br />

ownerPaulSelveytopresent<br />

theilab’sConsumerService<br />

AWARDS<br />

ExcellenceAwardcertificateat<br />

itspremisesinBarnstaple.<br />

Theilabhasrepairedmore<br />

than50,000Apple,Samsung<br />

andotherdevicesand,aswell<br />

asin-storerepairs,offersits‘We<br />

CometoYou’servicewherea<br />

technicianvisitsacustomer’s<br />

home,placeofworkorhotelto<br />

carryouttherepairthere.<br />

Duringlockdowns,theilab<br />

startedacollectionserviceto<br />

repairdevicesinstoreandit<br />

completedrepairsforkey<br />

workersatveryshortnoticeor<br />

afterhours.<br />

■ Details01271323036or<br />

theilab.co.uk<br />

Est. 1983<br />

Sustainable Corrugated Cardboard<br />

Packaging with the environment at heart.<br />

Packaging<br />

Solutions for<br />

our Planet.<br />

Wills, Probate & Lasting<br />

Powers of Attorney<br />

Alan Williams<br />

01271 860105 / 07970 671192<br />

wills.athome@yahoo.com<br />

wills-athome.co.uk<br />

Day or evening appointments in<br />

the comfort of your own home<br />

Also passionate about our Community and<br />

supporting our Charity of the Year <strong>2021</strong>.<br />

Roundswell <strong>Business</strong> Park,<br />

Barnstaple, Devon, EX31 3TT.<br />

+44(0)1271<br />

344 055<br />

sales@atlaspackaging.co.uk<br />

www.atlaspackaging.co.uk<br />

Wills: £75 Single<br />

£110 Joint<br />

16 business action | <strong>Autumn</strong> <strong>2021</strong> | business-action.co.uk

AWARDS<br />

Digital & Online Achievement<br />

The challengeofinteresting<br />

childreninscienceisbeing<br />

tackledhead-onbythewinner<br />

ofourDigital&Online<br />

AchievementAward.<br />

RuthMacLarenstarted<br />

Sciencedipitytodeliverfun<br />

face-to-faceworkshopsfor<br />

schoolsandgroups,community<br />

andcorporateeventsaswellas<br />

scienceclubsforhomeeducationcommunities.<br />

Withlockdownforcing<br />

Ruthtostartdeliveringall<br />

activitiesonline,theaward<br />

recognisesSciencedipity’s<br />

originalandeffectiveuseof<br />

digitaltechnologies.<br />

Evenafterface-to-face<br />

sessionsresumed,Ruth<br />

continuedtorunonline<br />

scienceclubs,bothliveorprerecorded(sothatstudentscan<br />

proceedattheirownpace).<br />

Bothoptionsincludeakitso<br />

thatchildrentakepartby<br />

conductingtheirown<br />

experiments,choosingfrom<br />

threethemes:Fizz&Popp,<br />

InventorsorHorridScience.<br />

Supportisprovidedthrough<br />

privateFacebookgroups.<br />

Sciencedipityisalso<br />

runningface-to-faceSaturday<br />

ScienceClubsatBarnstaple<br />

Library,supportedbythe<br />

BarnstapleDavieTrust.<br />

Itwasfantastictopresent<br />

RuthwithhercertificateRuth<br />

inherstudiolaboratory,<br />

althoughwedidn’tgetto<br />

conductoneofSciencedipity<br />

experimentsusingbathbombs<br />

orslime.<br />

Aswellasthisaward,<br />

Sciencedipityhasalsowonthe<br />

CorporateLiveWirePrestige<br />

AwardforScienceWorkshop<br />

CompanyoftheYear.<br />

■ Details07847006048or<br />

sciencedipity.co.uk<br />

Peak<br />

Online<br />

ONE COMPLETE ONLINE SOLUTION<br />

@businessactionm | <strong>Autumn</strong> <strong>2021</strong> | business action 17

Excellence in<br />

Construction<br />

Moments of serenity and grandeur arealways<br />

tobesavouredandweweredelightedto<br />

experiencethesewhenwevisitedMoreton<br />

HouseinAbbotshamtopresentownersHelen<br />

andHarveyPhillipswiththeircertificateforour<br />

ExcellenceinConstructionAward<strong>2021</strong>,<br />

sponsoredbyRGBBuildingSupplies.<br />

AnyonefollowingtheprogressofMoreton<br />

Hallwillhaveseenthetransformationofthis<br />

formercountryhouse,whichhadbeenusedasa<br />

schoolandthenleftderelict,intoaasplendid<br />

weddingandeventsvenueandholiday<br />

accommodation.<br />

HelenandHarveyhaverestoredmorethan<br />

halfoftheGradeIIGeorgianhouse’s100rooms<br />

includingmostofits120windows.The<br />

standardofrestorationissuperbanditis<br />

difficulttobelievethattherestoredareasofthe<br />

buildingwereoncederelictandthattheinternaltemperaturewhen<br />

HelenandHarveyassumedownershipwasjust4°C.<br />

Nowavailableforself-cateringholidays,weddings,celebrations<br />

andevents,restorationontheupperfloorcontinuestoreturn<br />

MoretonHousetoitsformerglory.<br />

■ Details01237425519ormoretonhousedevon.com<br />

AWARDS<br />

Outstanding New<br />

<strong>Business</strong><br />

Top Meadow Farmfacessimilarchallengestoallentrantsinour<br />

OutstandingNew<strong>Business</strong>Award,havingtoadapt<br />

quicklytochangingtradingconditionsduringthe<br />

pandemic.Itwasduetoopenitsretailstorein<br />

BarnstapleinMarch2020,butinsteadswitchedto<br />

focusingononlinesalesinthefirstlockdown.The<br />

storefinallyopenedinJune2020,althoughhas<br />

recentlyclosedasthebusinessrestructures.<br />

TopMeadowFarmimpressedourjudgeswith<br />

itsaimtosupplyhighquality,flavoursomemeat,<br />

expertlycutbyitsownmasterbutchersandtobe<br />

asecologicallyawareaspossible.<br />

TopMeadowFarmisafamilybusiness,<br />

foundedbyRayAuvray,aNorthDevonfarmer<br />

withapassionfororganicfarming.Hestartedthe<br />

businesswiththebeliefthatallmeatconsumers<br />

shouldhaveaccesstohighquality,highwelfare,<br />

organicandlocalmeatandtosupplythisfromthe<br />

family’shomefarms.<br />

Itwasgoodtomeetthefamilytopresenttheir<br />

certificateandwehopethebusinesswillthrivefor<br />

yearstocome.<br />

■ Details01271323036ortheilab.co.uk<br />

18 business action | <strong>Autumn</strong> <strong>2021</strong> | business-action.co.uk

Everything Westwardisaretail<br />

championforNorthDevonfoodand<br />

drink,luxurygifts,designandart.<br />

OwnerMargaretWarrener,who<br />

establishedthebusinessin<strong>2021</strong>,isan<br />

ambassadorforthearea,constantly<br />

Best Retailer<br />

2020<br />

Ilfracombe Chocolate Emporiumwasnotonly<br />

thedeservingwinnerofourBestRetailerAwardin<br />

2020,butexceptionallypatienttowaitsolongfor<br />

itswinnerscertificate.<br />

OwnerandchocolatierJeannetteCannhasbeen<br />

runningthebusinesssince2017,whichnownot<br />

onlymakesandsellsitsownluxurychocolatesbut<br />

offerschocolatemakingtutorialsandworkshops,<br />

andamuseumofchocolateforvisitors.<br />

Aswellasprovidinganexclusiveartisanproduct<br />

andfriendly,knowledgeableservice,thestorehas<br />

wonanumberofawards,includinga<strong>2021</strong>Tasteof<br />

theWestGoldAwardforits‘VeganPeanutand<br />

VeganCaramel’chocolatesandaSilverAwardfor<br />

‘HazelnutHeaven’.<br />

■ Details01271867193orvisittheonlinestoreat<br />

ilfracombechocolateemporium.co.uk<br />

AWARDS<br />

searchingformorelocalproduceandgifts<br />

tostockintheWestwardHo!store,located<br />

just57stepsawayfromthesea.<br />

ItwasadelighttopresentMargaretand<br />

herteamwiththeirBestRetailer<strong>2021</strong><br />

certificateandtoseeforourselvesallthe<br />

Best Retailer<br />

<strong>2021</strong><br />

localgoodsonsaleinEverythingWestward.<br />

TheseincludebespokeWestwardHo!and<br />

Devonrangesmadejustforthestore–<br />

includingitsEverythingWestward2022<br />

calendar-andgifts,food,alcohol,<br />

photography,cards,candles,jewellery,soap<br />

andcraftsfrommorethan70localsuppliers.<br />

Thestoreworkswithlocalholiday<br />

accommodationproviderstoprovideall-<br />

Devonwelcomehamperstowelcomeguests<br />

ontheirarrivalinDevonandconstantlyadds<br />

toitsrangessothereisalwayssomethingnew<br />

forthemanyreturningcustomerswhorevisit<br />

WestwardHo!yearafteryear.<br />

EverythingWestwardhasalsopledgednot<br />

tobuyinanysingle-useplasticandworks<br />

withcustomers,whobringinusedpackaging<br />

andbubblewraptoreduceplasticuse.<br />

Independentretailersarevitalforthe<br />

vitalityofourNorthDevontownsandvillages<br />

andEverythingWestwardwasselectedbyour<br />

judgesasabeaconofexcellencetoinspire<br />

retailersacrossthearea.<br />

■ Details01271323036ortheilab.co.uk<br />

@businessactionm | <strong>Autumn</strong> <strong>2021</strong> | business action 19

Excellence in<br />

Hospitality &<br />

Tourism<br />

Appledoreboastsahighstandardof<br />

dining,withtwoestablishments<br />

winningourhospitalityandtourism<br />

awardin2020and<strong>2021</strong>.Lastyearitwas<br />

theRoyalGeorgeandthisyearitisthe<br />

turnoftheCoffeeCabin.<br />

Wedroppedinduringabriefquiet<br />

spellonesummerdaytopresentthe<br />

teamattheCoffeeCabinwiththeir<br />

awardcertificate.<br />

StartedbyMartinFordandRichard<br />

Fordin2014,theCoffeeCabinhas<br />

establishedanimpressivereputationfor<br />

itsfoodanddrink,notonlywinning<br />

regionalawards,includingsixTasteof<br />

theWestGoldAwards,butalso<br />

attractingattentioninthenational<br />

press,includingTheTimes.<br />

WhatisitabouttheCoffeeCabinthatimpressedourjudges?<br />

First,itmakes99%ofitsfoodinhouse,includingsweetand<br />

savouryscones,awideselectionofcakes,cookies,shortbread,<br />

soups,stews,chowders,curriesandmore.Itisalsorenownedfor<br />

itscrabsandwiches,whichincludeonlythewhitemeat.<br />

Whereverpossible,ituseslocalsuppliersforitssausages,bacon,<br />

gammon,beef,chicken,pork,fish,crabandbread.<br />

International Trade<br />

North DevonresidentswillknowLamblandforitsretailstore<br />

nearIlfracombeharbour,soitmaycomeasasurprisethatthe<br />

businessexportsmanyofitsBritish-madeproductsabroad.This<br />

exportsuccesshasearnedLamblandourfirstInternationalTrade<br />

Award<strong>2021</strong>,whichwassuggestedandsponsoredby<br />

InternationalTradeMatters.<br />

Initially,Lamblandsawanicheintheoverseasmarketto<br />

satisfythedemandforBritishmade-productsandtargetedthe<br />

USA.NowitexportsworldwidewithFrance,Germany,theUSA<br />

andAustraliabeingitsmainmarkets.Lamblandisa‘Makeit<br />

British’memberandspecificallypromotesitsBritishMade<br />

collectiononitswebsitetopromoteBritainandNorthDevon.<br />

WedroppedinatitsMullacottofficeandwarehouse–from<br />

whereitoperatesitsexportandonlinebusiness–topresent<br />

Lambland’sawardcertificate,whichrecognisesthecompany’s<br />

exportachievements.<br />

Lamblandwasestablished60yearsagoandisathird<br />

generationfamily-runbusiness.Originally,itssmallseasonal<br />

retailshopsoldleatherwallets,pursesandhandbags,andthishas<br />

developedintoamailorderserviceandonlinestore.<br />

Ithasexpandeditsrangetoincludesheepskinfootwear,<br />

sheepskinrugsandawidevarietyofgents’,women’s,children’s<br />

andbabies’sheepskinproducts.Italsooffersacomprehensive<br />

selectionoftopqualitycowhides,goatskinsandsheepskinrugs,<br />

includingrarebreedsheepskins,reindeerhidesandrugsforpets.<br />

Lamblandworksverycloselywithallitssuppliers,whousethe<br />

finestsheepskinandwool,ensuringproductsareofthehighest<br />

qualityandasethicallysourcedaspossible.Italsopromotesslow<br />

fashion,seeingitsproductsastimelessclassicsthat,withthe<br />

rightcare,willlastcustomersformanyyears.<br />

■ Details01271879443orlambland.co.uk<br />

AWARDS<br />

TheCoffeeCabindoesnotonlypaycloseattentiontothefood<br />

anddrinkitsserves,butensuresitlooksafterallitscustomers’<br />

requirements.Itcatersforanydietaryrequirementsasitmakes<br />

everythingitservesinhouse.Thisisimportantforcustomerstobe<br />

abletotrustthefoodtheyareeatinganditattractslotsofreturning<br />

customers,bothlocalsandvisitorsalike.<br />

■ Details01237475843orfacebook.com/22TheCoffeeCabin<br />

See more winners<br />

in our next issue<br />

20 business action | <strong>Autumn</strong> <strong>2021</strong> | business-action.co.uk

Is there anythingthatLyntonand<br />

Lynmouth’swhirlwindentrepreneur,<br />

LiamDrew,cannotachieve?<br />

Whenhesubmittedhisaward<br />

applicationforYoungEntrepreneur,<br />

Liamwasalreadyrunningtwo<br />

businesses–hisTwoScoopsTricycle<br />

AWARDS<br />

icecreambusinessandHolein1Lynmouth<br />

–andwasworkingthroughlockdownto<br />

prepareathirdoneforlaunch.<br />

Attheageof20,Liamisnowalso<br />

runningTheOldBankrestaurantin<br />

Lynton,whichisreceivingveryhigh<br />

reviewssinceopeninginMay.<br />

Young<br />

Entrepreneur<br />

Liambeganbuildinghisbusiness<br />

empireaftercompletinghiscriminal<br />

litigationqualificationanddeciding<br />

thatuniversitywasnotforhim. He<br />

hadalong-standingambitiontorun<br />

hisownbusinessandsetouttoachieve<br />

thiswithastrongsenseofpurpose.<br />

Lockdownshaveaffectedallthree<br />

businesses,shorteningtheseasonfor<br />

Holein1Lynmouth,whichledLiamto<br />

introduce‘TheLatenightPutt’totake<br />

advantageofamassiveincreasein<br />

footfallafterrecordnumbersofvisitors<br />

arrivedafterrestrictionswerelifted.<br />

Liamspentthemostrecent<br />

lockdownworkingtorefurbishThe<br />

OldBankpremisessothathecould<br />

openitasarestaurantinreadinessfor<br />

thesummer.Hehasalsospenttime<br />

workingonhisbrandingtopresenta<br />

consistentimageacrossallsocial<br />

mediachannelsforhisbusinesses.<br />

ItisalwayspleasanttocatchupwithLiam<br />

andpresentinghimhisYoungEntrepreneur<br />

certificateintheluxuriantsurroundingsofhis<br />

newrestaurantseemedfitting.<br />

■ Details01598751487or<br />

theoldbanklynton.co.uk<br />

@businessactionm | <strong>Autumn</strong> <strong>2021</strong> | business action 21

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