Business Action | Autumn 2021

businessaction

Autumn2021 issue of the independent North Devon-based business magazine covering news on business and enterprise in the area. This issue includes a feature on Studio KIND. in Braunton, Business Activists answering your business questions, updates on business people in North Devon, our business directory and photos of some of our North Devon Business Awards 2021 winners with their awards certificates.

usiness

ACTION

north enterprise

devon

growth

innovation

news & views

business-action.co.uk | Autumn 2021 | @businessactionm


CONTENTS WELCOME HEADER

business

ACTION

ART. KNOWLEDGE. PEOPLE.

What are the boundariesof

business?Often,theartscanbe

seenasseparatefrombusiness,

buttheysharemanyaspects.

Theobviousoneisthat

artists,likeeveryoneelse,

requireincomesandfunding,

andcommercialactivitycan

helpgeneratethis.Thereisalso

considerablecreativecrossover

betweenartanddesign,

performanceandmedia,story

tellingandmarketing.

Thisissuewearedelighted

tofeatureStudioKIND.,anew

artgalleryatVelatorthatis

attractingattentionlocallyand

furtherafield(pages11-12).

Seeking knowledgeisjustas

importantinbusinessasitisin

ADVERTISING

Alan Williams

Advertising, Distribution &

Publisher

t: 07970 671192

e: alan@business-action.co.uk

art.Weknowhowdifficultitis

tofindtrustedandauthoritative

businessadviceandthatiswhy

wefeatureourBusiness

EDITORIAL

Robert Zarywacz

Editor, Designer & Publisher

t: 07971 176044

e: robertz@business-action.co.uk

@robertz

Activists(pages2-3),whoshare

theirconsiderablebusiness

expertiseandexperienceto

answerpracticalquestions.

People are more important to

businessesthananythingelse.

Whilenowthereisan

unbalancedfocuson

technology,anybusinessthat

forgetstonurtureandcarefor

itspeopleiscertaintofail.This

issueincludesnewsofpeoplein

allsizesandtypesofbusiness

(pages5-8).

Business Actionstrivesto

representthebroadspectrum

ofbusinessesinthisarea,from

thesmallesttothebiggestfirms

ineverysector.Wehopeyou

enjoythearticlesinthisissue,

whichdemonstratethewide

diversityofNorthDevon

businessesandthepeoplewho

runandworkinthem.

Web site | business-action.co.uk

Online version | business-action.uk

Vol 3 Issue 4 – Autumn 2021 – distribution 2,000

Welcome................................................................................................................. ii

News: New showroom promotes outdoor living.................................. 1

News: Facilities group achieves more contract wins......................... 1

Business Activists: Your business questions answered.................. 2

News: Jeweller’s optimism............................................................................. 4

News: Free disability awareness workshops restart.......................... 4

People: Infrastructure company developments.................................... 5

People: New Appledore apprentices.......................................................... 5

People: New production manager............................................................... 6

People: Telling your story through your brand..................................... 6

People: Independent training specialist strengthens presence.... 7

People: Accountancy promotion................................................................. 7

People: New advisers at cyber security centre..................................... 8

People: From journalism to PR..................................................................... 8

News: Coastal Garden Festival welcomes more exhibitors............ 9

News: Free access to electron microscopy............................................ 9

Feature: The business of art.......................................................................... 10

News: Business exhibition cancelled for 2021...................................... 12

News: Support for bees and business...................................................... 12

Business directory: Find products and services................................. 13

Awards: What makes a double winner?................................................... 14

Awards: Celebrating awards from 2020 and 2021................................ 15

Awards: Consumer Service Excellence.................................................... 16

Awards: Digital & Online Achievement..................................................... 17

Awards: Excellence in Construction.......................................................... 18

Awards: Outstanding New Business......................................................... 18

Awards: Best Retailer 2021............................................................................ 19

Awards: Best Retailer 2020............................................................................ 19

Awards: Excellence in Hospitality & Tourism........................................ 20

Awards: International Trade........................................................................... 20

Awards: Young Entrepreneur........................................................................ 21

© Need it Find it 2021. All information in this magazine is published in good faith.

Any views expressed are not necessarily those of the publisher, Need it Find it.

Readers are strongly recommended to seek advice from an appropriate professional

before taking any action on any topic discussed in the magazine and to check full

terms and conditions of any products or services promoted in advertisements.

ii

business action | Autumn 2021 | business-action.co.uk


HEADER NEWS

Renowned chef Sue Stoneman cooking for visitors at Heart Smoke & Soal’s

grand opening in Holsworthy

New showroom promotes outdoor living

Holsworthy’s new outdoor

living showroomwasofficially

openedearlierthissummer.

HeartSmoke&Soalon

HolsworthyIndustrialEstate

invitedgueststosamplethe

delightsoffoodcooked

outdoorsatitsgrandopening.

Withfoodcookedby

renownedchefSueStoneman

andeachguestoffereda

complimentaryglassof

Facilities group achieves more contract wins

Boden Group,basedin

Barnstaple,hasachieved

successinwinninganumber

ofnewcontractsrecently.

Sandy Park Stadium

Onenewcontractisto

managebuildingfacilitiesat

SandyParkstadium,hometo

Devon’ssuccessful

premiershiprugbyteam,

ExeterChiefs.

Havingalreadysupported

theChiefsforseveralyears

withtheirfireandsecurity

systems,underthenew

contractBodenwillprovidea

packageofservicesfor

scheduledandreactive

maintenanceatthesite.

Wide-ranging services

Alongwithmanagementof

emergencylighting,fireand

securitysystemsandelectrical

distribution,Bodenwill

assumemanagementof

specialistliftingsystems,

stadiumfloodlights,air

conditioningandpestcontrol.

KeithBright,Boden

Group’soperationsdirector,

champagne,specialistswere

presentfromeachofHeart

Smoke&Soal’smainsuppliers

todiscusscustomers’outdoor

livingprojects.

Acharityraffleinaidof

DevonAirAmbulancewith

£1,000ofprizeswasalsoheld,

withprizesgenerouslydonated

bysuppliersincludingFire

Magic,VLAZE,PrimoGrills

UK,MayflowerStone,RGB

says,“I’mdelightedthatour

consistentlyhighservice

deliveryhasaffordedusthe

opportunitytoexpandour

leveloffacilitiesmanagement

withtheChiefsandwe’re

lookingforwardtoa

productivepartnership.”

MarkIsaacs,stadium

operationsmanageratSandy

Park,adds:“Wehaveworked

withtheBodenGroupfora

numberofyearsinwhathas

beenanexcellentpartnership

forbothparties.Theservice

Heart Smoke & Soal’s Holsworthy showroom displays a wide range of

outdoor living equipment and products

andCertainlyWood.For

dessert,guestswereserved

barbecuethemedcake.

Forthosewhomissedthe

grandopening,HeartSmoke&

Soalishostingmoreevents,

whichinAugustincludedlive

IndiancookingwithNilaRoss-

Patelandliveproduct

demonstrationsfromPrimo

GrillsUK.

HeartSmoke&Soaloffersa

Boden Group now manages more building facilities at Sandy Park stadium

theyprovideallowsusto

operateinasafeand

functionalmannerforevery

dayoftheyear.”

HMNB Portsmouth

BodenGrouphasalsobeen

selectedbyKBSMaritimeasa

strategicpartnertoprovide

facilitiesmanagementand

reactivemaintenanceservices

toHerMajesty'sNavalBase

(HMNB)Portsmouthaspart

oftheFutureMaritime

SupportProgramme(FMSP).

widerangeofoutdoorliving

productsfromahand-picked

selectionofexceptional

suppliers.Whethercustomers

wanttocreateamodernspace

oramoretraditionalstructure,

installacontemporarypizza

ovenorstate-of-the-artoutdoor

grill,itaimstohelpcreatethe

ultimateoutdoorlivingspace.

■ Details01409251357or

heartsmokesoal.co.uk

ThecontractrequiresBoden

Grouptodeliverasuiteof

hardfacilitiesservicestocover

strategicestatemanagement,

plannedandreactiveFM,and

thedeliveryofadditional

worksprogrammestodevelop

infrastructureatthebase.

Itfurtherstrengthensthe

group’sreputationfor

deliveringfacilities

managementforthedefence

sectorintheSouthWest.

AndrewBeagley,Boden

Group’smanagingdirector,

comments,“We'reexcitedto

bepartoftheFutureMaritime

SupportProgrammeand

delightedtobeworkingwith

KBSMaritimetoexpandour

FMservicesfurtherEastat

suchaprestigioussite.”

In2018,BodenGroup

openeditsAmesburyofficeto

supportdevelopmentofits

servicesacrosstheSouth,

especiallyforlocal

government,healthcareand

educationclients.

■ Details08456460112or

bodengroup.co.uk

@businessactionm | Autumn 2021 | business action 1


north

devon

businessACTIVISTS

MANAGEMENT ACCOUNTS

QI’ve heard

stories of

other business

people getting

investigated by

HMRC – what

should I do if this

happens to me?

A Complyingwithtaxrules

anddeadlinescanseem

likeafull-timejob,butfiling

yourreturndoesn’tmeanthat

HMRChaveacceptedit.They

havearighttorequest

backgroundforuptosixyears

(althoughiftheysuspect

deliberatefraud,theycango

backupto20years!).

Ifyouareselectedforan

investigationhere’smyaction

plan:

1.Don’tpanic!Thelettermay

soundthreateningbutit’sa

requestforinformationso

honestanswersarebest.They

oftenaskforalotof

information;ifyoucan’tmeet

theirdeadline,thencontact

themtodiscussarevisedone.

2.Keeprecords.Hopefully,you

alreadyhavegoodaccounting

recordsbutifnot,nowisthe

timetostart.Keepafileforall

QI would like

more local

customers to

use my business.

What can I do?

A Thefirstthingtodoisto

letpeopleknowwhere

yourbusinessisandwhich

area(s)itserves.

Itsoundsobvious,butso

manybusinessesdescribe

themselvesas‘local’ontheir

websiteswithoutgivingany

clueastowheretheyare.It’s

nousereceivinganenquiry

fromahomeownerinGlasgow

ifyou’reawindowcleaner

workingonlyinBideford.This

justwasteseveryone’stime.

Withsomanybusiness

COPYWRITING

Susie Kevern

Chartered Management Accountant

PoundLane

t: 07801 199671

w: poundlane.co.uk

ofyourcommunicationswith

HMRC,boththeirlettersand

copiesofanythingyousend

them.Inparticular,keepnotes

ofthedates,timesanddetails

ofphonecalls.

3.Askforprofessionaladvice.

Ifyoudon’tunderstandwhat

they’reaskingfor,orifyouare

concernedthatyouhavemade

amistake,getadvicefrom

someonewithexperiencein

thesematters.

Whileaninvestigationfrom

HMRCcanseemdaunting,

theyhappenregularlytoall

sortsofbusinesses,sotrynotto

loseanysleep.Communicating

withthemorusinganadviser

isalwaysbetterthanignoring

therequest.

Robert Zarywacz

Partner

Zarywacz

t: 01271 879100

w: z2z.com

ownersusingamobileastheir

mainbusinessphone,

customerscannolongerrely

onusingalandlinedialling

codetoworkoutthelocation

ofabusiness.Andifyoudon’t

putyourphysicaladdresson

yourwebsite,saywhereyou

DIRECT MAIL

QHow do I

know if my

mail has been

received and read?

A Theworldofprintand

posthaschangedwiththe

times.Theself-service

Stannp.complatformincludes

toolswithinthereporting

sectionofyourStannp.com

accounttoseewhereyour

mailpieceis.

Oncewereceiveyourmail

piece,it’sregisteredasreceived,

produced,handedoverand

thenlocaldeliveryandfinal

deliveryisalltrackedthrough

theRoyalMail.TheRoyalMail

willultimatelydeliveryour

mailpiecethroughthe

recipient’sletterbox.

Ateachstageofthe

process,yourmailpieceis

scanned;theexceptionbeing

thelastmile,whichisthe

deliverytotheletterboxso

deliveryisassumed.

Inadditiontothetracking

toolintheStannpself-service

printandpostplatform,we

alsohaveanengagement

trackingtool.Thistrackshow

manypieceshavebeen

deliveredandhowmany

recipientshaveengagedand

beenconverted.Italsotracks

Ask the Activists

Send questions to ask@business-action.co.uk

areorgiveanyotherclueasto

yourlocation,youcouldbe

losinglotsoflocalbusiness.

Anothergoodreasontosay

whereyouareistobuildtrust.

Ifthereisnowayfor

customerstocheckyour

location,howdotheyknow

you’renotacowboybusiness

thatwilltaketheirmoneyand

runoffwithitwithout

fulfillingyourpartofthe

contract?Youcouldbebased

Lorien Hamilton

Sales Manager

Stannp

t: 01271 320864

w: stannp.com

engagementrate,revenue

valueandROI.

Theengagementtracking

toolusesaQRcodewhichis

placedonthemailpiece.Once

scanned,thescanconfirms

thatthemailpiecehasbeen

engagedwithandlogsthe

engagementonthe

Stannp.complatform.TheQR

codecanbeusedtotakeyouto

aspecificURL,promocode

etc.Totracktheconversions

thiscanbeautomatedusing

APIandtriggeredagainst

specificevents.Alternatively,

thiscanbedonemanuallyby

uploadingaCSVfiletothe

platformandreconciled.

Trackingandengagement

arejustsomeofthestandard

reportingtoolsonthe

Stannp.comself-serviceprint

andpostplatform.

anywhereintheworldbeyond

theirreachifsomethinggoes

wrong.Therearesomany

fraudstersandscamsonline

thatthemoretrustyoucan

build,themorelikely

customersaretouseand

recommendyourbusiness.

Letpeopleknowyour

locationonyourHome,About

usorContactpages–orall

three.Behelpfulandbuild

trustfromthestart.

2 business action | Autumn 2021 | business-action.co.uk


Q&A ~ your business questions answered

north enterprise

devon

growth

news

innovation

& views

WEB SITES

QHow can I

translate my

web site into

other languages?

A Ifyouarelookingto

expandyourbusinessby

reachingouttonewcountries,

havingthecontentandSEOin

theirnativelanguageiskey.

Thereareafewmethodsyou

canadopttoachieveawebsite

indifferentlanguages.

Thefirstoneiswiththe

GoogleTranslatetool,the

quickestandsimplestmethod

withverylittleworktogetyour

websiteupandrunning.The

downsideisthetranslation

accuracypercentagesforeach

language,whichcanrange

from55to90%(2019study).

Mostofushavebeentoa

foreignrestaurantandreadthe

Englishversionandhadlittle

laughsatsomeofthewords

used.Fromabusinesswebsite

pointofview,thiswouldn’tdo

youanyfavourstoreachnew

markets.

Thenextmethodistohave

onesinglewebsiteinthat

country’snativelanguage,using

thedomainnameofthat

countryandnearbyserver

location.Youcouldcloneyour

UKwebsiteandjustchange

thecontent.Thehardestpart

Andrew Bowers

Owner

Peak Online

t: 01237 721256

w: northdevon.peak-online.uk.com

hereisselectingaqualified

translatorandthedownside

withanewlanguageisthatyou

areunlikelytobeabletocheck

overtheworkyourself.

Afirmfavouritewithmany

businessesistohaveoneweb

site,thenskinitforeach

language.OnWordPressthis

canbedonewithavery

powerfulplugin.Ithasthe

optionforautotranslateorto

manuallyaddyourown

content.Thedrawbackhereis

youneedawebsitewithvery

strongSEOtobeabletotarget

marketsinternationally.

Who can you ask?

Business owners are not ‘born’ and must learn how to run a business as

they go along. It’s not always clear who to ask when we have questions

about what to do.

QI see changes

being made to

state pensions.

I own a business

but have no pension.

What should I do?

A Well,firstofall,seek

guidance!Whatis

retirement,afterall?Itis

havingenoughsoyoucan

choosewhentostoporreduce

work.Thatmeans,capital

invested‘sensibly’(soawide

spreadofdifferentassettypes,

notallincashnorpropertyfor

examplebutregardlessofthe

receptacleswithinwhichit

sits)cangenerateenough

‘naturalincome’toaddto

otherincomesliketheState

Pension,toprovidea

comfortableincomepayingthe

billsanddoingwhatyouwant.

Thatcapitalcanbein

pensionplansandother

investments.Prioritising

savinginpersonalpensionsis

brilliantbecausetheTaxman

givesyoua25%boosttoyour

contributionsandthelotis

FINANCE

Philip Milton

Managing Director

Philip J Milton & Company plc

t: 01271 344300

w: miltonpj.net

accessiblefromage55–so

whykeepcashearningyou

nothingwhenitcanwork

instead?Firmslikeourswill

giveyoufreeguidanceandif

youdecidetouseourdynamic

andstaunchlyindependent

pensionwrapperswithin

whichwecanput‘anything’

andfromanycompanies,there

arenosubscriptioncharges

eitherandnoadvicefeeifyou

thensimplyinstructwhatyou

want.Youcanevensavetax

youhaven’tpaidandcan

contributeuptill75,evenif

youarenotworking!

Thank you to our Business Activists for offering their time and expertise to

answer your questions.

We publish their contact details, as they are also happy to talk through

general enquiries and offer guidance, although will charge when you

require them to give specific professional advice.

If something is holding you back in your business, ask someone. Ask a

friend in business, ask a business you use, ask our Business Activists.

Someone will have the answer or be able to point you in the right direction.

Helping each other helps all our businesses and leads to greater prosperity

for all.

IMPORTANT: The answers on these pages are intended only as general

information. You should seek specific professional advice before taking any

action in relation to your own business.

@businessactionm | Autumn 2021 | business action 3


ILFRACOMBE

Free disability awareness workshops restart

The Be Ready Employer Hub

Autumn2021scheduleof

coursesforitsDisability

AwarenessintheWorkplace

openprogrammeisnow

availabletobook.

Allservicesandtraining

coursesareavailablefreeof

chargetoDevon-based

employersandstart-ups.

Seedetailsbeloworjoina

30-minute‘taster’webinarto

findoutwhatthecourses

coverandhowtheyaremade

interactive.Thetwocourses

availablecomprise:

All plans include

➤ 6 adverts (if selected)

➤ 6 magazine listings

➤ online listing

➤ 6 mailed magazines

➤ plus more

Disability and Employment

Afive-partonlineseries(or

one-dayon-siteworkshop)

designedforbusinessowners/

employerstobemoredisability

awareandinclusivewhen

recruitingandretainingthe

besttalent.Topicsinclude:

➤ TheEqualityAct,disability

discriminationand

stereotypes

➤ UnderstandingReasonable

Adjustments

➤ ‘JobCarving’andinclusive

recruitment

➤ HowtoapplyfortheAccess

toWorkgrant(worthupto

£62,900in2021-22)

➤ Howtoprogressthrough

theDisabilityConfident

award

➤ Howtoinitiate‘more

comfortable’conversations

withdisabledcolleagues.

Accessibility for Websites

Thisonline-onlyworkshop

providesanon-technical

insightintowhyandhowa

websitecanbemade

accessible,including:

Select plan

£30 Business Action Plan – 6 magazine listings

£150 Business Action Plan – 6 business card adverts

£275 Business Action Plan – 6 banner adverts

£400 Business Action Plan – 6 quarter page adverts

£750 Business Action Plan – 6 half page adverts

£1,375 Business Action Plan – 6 full page adverts

Jeweller’s optimism

AfterBarnstaple-basedKitHeathincreaseditsturnoverin

2020,theaward-winningjewellerydesignbusinessis

optimisticaboutthefuture.

Co-founderKatieNickellsays:“In2020,wesaw

turnoverincreasesignificantlyforretailerswith

e-commerce.Ouromni-channelretailers,thosewith

bricksandmortarstoresaswellastransactional

websites,wereup50%whilstthosewhoonlysold

onthehighstreetsawsalesdeclineby50%.

“Wearedoingasmuchaswecantosupportour

retailers.Wehaveproducedadigitalguideand

theycanvisitourbrandassetstore

kitheathretailer.com/assetstoreforfreedigital

contentandsellingtools.”

2021 collection

TherecentlylaunchedAW21collectionintroducesa

newTwineTwistheronecklacethatembodiesKit

Heath’ssignaturestylingandloveforboldandluxury

sterlingsilverjewellery.

KatieNickelladds:“Ourinterpretationofthe

statementchaintrendhasbeenindividuallycastand

linked(unlikemachine-producedchain)togiveita

beautifullytactileflowandmovement”.

TheyhavealsoextendedtheRevivalcollection,

channellingtheirloveforclassicandtimeless

designwithadistinctiveKitHeathretro,

decorativeedge.

◼Detailskitheath.com

➤ Thebuyingpowerof

disabledpeoplewithaccess

needs

➤ Examplesofeffectsome

conditionshaveon

accessibilityneeds

➤ Practicaltoolsandideasto

overcomebarriers(forweb

sitesandsocialmedia)

➤ Plusanoptionalone-to-one

sessiontowrite/reviewyour

AccessibilityStatement.

■ Details01392241124or

readydevon.org.uk/events

Advertise from just £30 a year with Business Action

Payment options

Pay in full or by

12 monthly instalments –

with no extra charges.

Put yourself in front of

North Devon businesses.

Book online at business-action.co.uk/plans or call Alan on 07970 671192

4 business action | Autumn 2021 | business-action.co.uk


PEOPLE

Sir Jonathon Band has joined the board of directors of Harland & Wolff

Infrastructure company developments

Infrastrata plc,ownerof

Harland&Wolff’sAppledore

shipyard,hasappliedto

CompaniesHousetotrade

underthenameHarland&

WolffGroupHoldingsplc.

Ithasalsoappointedformer

FirstSeaLordandChiefof

NavalStaffoftheRoyalNavy

SirJonathonBandtoitsboard

ofdirectors.

AsFirstSeaLordandChief

ofNavalStaff,SirJonathon

createdanewinnovative

commandstructureand

promotedtheneedfor

maritimeinvestmentand

security.SirJonathonhasalso

workedverycloselywiththe

industrytopromoteand

implementtheDefence

IndustrialStrategy,aUK

governmentpolicyfocusedon

theefficientallocationof

militaryequipmentand

resourcestoUKarmedforces.

SirJonathonalsoservedas

CommanderinChiefFleetand

Harland & Wolffwelcomed

fivenewapprenticestoits

Appledoreshipyardaspartof

itsveryfirst‘Apprentice

InductionDay’inSeptember.

Theschemewillrunin

partnershipwithPetroc,with

apprenticesrangingfrom16to

38yearsinage,withamixture

ofgenders.

Thedayenabledthenewest

recruitstotourthesiteand

learnaboutHarland&Wolff’s

heritageandsignificance

withinnationaland

internationalmaritimesectors.

TomHart,generalmanager

atHarland&Wolff

(Appledore),comments:“We

aredelightedtowelcomeour

newapprenticestobothour

Appledoresiteandtothe

iscurrentlyanon-executive

directorofglobalcruise

operatorCarnivalCorporation.

CliveRichardson,chairman

ofInfraStrataplc,says:“Iam

verypleasedthatSirJonathon

hasagreedtojointhe

InfraStrataboard.Withthis

appointment,theboardof

InfraStratawillnowconsistof

threenon-executivedirectors

andtwoexecutivedirectors,

eachonewithsignificant

experienceinourkeygrowth

sectors.SirJonathonbrings

withhimseveraldecadesof

experienceinthedefenceand

widermarinemarkets.”

Appledore appointment

Harland&Wolff(Appledore)

hasrecentlywelcomedTom

Hartasnewgeneralmanager.

With30+years’experience

inproject,operationsand

constructionmanagementin

theUKandUnitedArab

Emirates,TomjoinsAppledore

fromDubai-basedDrydocks

Worldwherehewasdirectorof

projectsandengineering.

Tombeganhiscareerinthe

MerchantNavyasacadet

beforemovingtoP&OFerries,

progressingfrommarine

engineertochiefengineer.

Hisexperienceincludes

rolesasshiprepairmanagerfor

DrydocksWorld,project

managementintheoilandgas

industryandascommissioning

managerandgroupoperations

managerforthreeshipyards.

TomreturnedtoDubai

Drydocksfortwoyearsas

directorofprojectmanagement

andengineering.

Asgeneralmanagerat

Appledore,Tomisresponsible

fortheday-to-dayrunningof

thesite.Thisincludes

organisationandlogisticsforall

incomingprojects,sitesafety

andsecurityaswellas

overseeingallmonetaryaspects.

Tomsays:“LeavingDubaito

New Appledore apprentices

Tom Hart, new general manager at Harland & Wolff Appledore

move‘home’after20yearswas

ahugedecisionbutonethatI,

alongwithmyfamily,arevery

excitedabout.I’mreally

lookingforwardtosettlinginat

Appledore,andhopetoshare

somegreatpractices,andskills

Ihavegainedfrommy

internationalexperienceto

buildupBritishshipbuilding

andshiprepairandbeapartof

itsrevitalisation.

“Buildingupbusiness,

creatingworkforthelocal

communityandincreasingthe

yard’srevenueandmargins

withasteadyflowofworkwill

bemymaingoal.

“Iamdelightedtobe

appointedgeneralmanagerof

Harland&Wolff(Appledore)–

ayardwithaveryimpressive

history.

“Iamlookingforwardto

leadingtheteamhereand

collectivelybringingsuccessto

theHarland&WolffGroup.”

■ Detailsharland-wolff.com

Harland&WolffGroup–they

arethefutureofthisshipyard,

whichissteepedinrich

history.Weareexcitedtoteach

anddevelopthem–passingon

Britishshipbuildingskillsto

thenextgeneration.Aswe

developandgrowasa

business,wenowlookforward

towelcomingapprenticesyear

onyear,whichwillfurther

enrichnotonlytheyardbut

bothlocalandnational

communities.”

Apprenticeshipsareoffered

acrossthreedistinctfunctions,

trade(welders,pipefitters,

electricians,riggers,

fabricators,etc)technical

(engineers,navalarchitecture)

andbusinesssupport(sales,

administration).

@businessactionm | Autumn 2021 | business action 5


CONSTRUCTION PEOPLE

New production manager

Sheldon Precision

EngineeringinBarnstaplehas

appointedSteveMartinasits

productionmanager.

Thebusinesswasstartedby

managingdirectorHoward

Sheldonin2014andnow

employsateamoffiveplusit

iscurrentlyrecruitingforan

eveningshiftoperator.

SteveMartinbringswith

himmorethan20years’

Does your visual brandtell

yourbusinessstory?Thatis

whatIlfracombe-basedMichael

Andrewsaimstoachievewith

hisnewgraphicdesign

company,TendonCreative,

whichprovidesbespokelogo

andbrandidentity.

Michaelhasconsiderable

experienceofdigitalcinema

andfilmandTVpostproductioninLondonand

drawsonthistobringa

differenttypeofstorytellingto

visualdesign.

Michaelandhisfamilyhad

wantedtomovetoIlfracombe

andthisrequiredhimto

rethinkhisemployment,which

healsowantedtosupportthe

community.

“IrethoughthowIcoulduse

mycreativitytoprovideahigh

qualityservicedrawingonmy

digitalskills,”saysMichael.

TheresultwasTendon

Creative,whichMichael

manufacturingexperiencein

NorthDevon.

HowardSheldonsays:“I

haveruntheofficesinglehandedlyforsevenyearsand

wantedsomeonewith

engineeringskillstohandle

day-to-daytoolingand

programmingquestions.Steve’s

appointmentisaninvestment

inourfuturesowecan

continuegrowingandlooking

Telling your story

through your brand

believescharacterisesthe

‘connectivity’thatbusinesses

needtoachievewiththeir

afterourcustomerswell.Each

yearwegetnewbusinessand

wegetalotofrepeatbusiness.

Ifyoulookaftercustomers,you

getrepeatwork.”

Aftertheinitialimpactof

lockdowninspring2020,

SheldonPrecisionEngineering

returnedtofull-time

operationslastOctober.

Inearly2021,itlaunched

itsnewwebsite,which

Howardbelievesisan

importantmarketingtool.

Thebusinessoffersa

comprehensiveCNC

machiningserviceforthe

automotive,hydraulics,MoD

(defence),electrical,

instrumentation,oilandgas,

leisure,retailandother

sectors.Itmanufacturessmall,

mediumandlargeproduction

customersandwhichheaims

toachievewithhisownclients.

“Thecruxofmybusinessis

Steve Martin, production manager

runsofprecision-turnedparts

toexactcustomer

specificationsforcompanies

throughouttheUK.

■ Details01271814466or

sheldonprecision.co.uk

findingoutthepersonbehinda

businessandincorporatingthat

intomywork.”

Michaelbelievesthatonedimensionallogos,whichlook

attractivebutofferlittleelse,do

notcommunicatetoa

business’stargetaudiencethe

personalityandvaluesofa

businessandwhatmakesit

unique.TendonCreativeaims

tohelpbusinessesconnectwith

theircustomersbycreatinga

bespokelogowithastory.

Michaeloffersthreelogo

packages–NewBrand,Refresh

andRebrand–whichcaterfor

allbusinesses,fromstart-ups

lookingtoestablishtheir

brandstoestablishedbrands

lookingtodevelopinanew

direction.Healsooffersmore

advanceddesignfrombusiness

cards,letterheadsandflyersto

uniformsandvanliveries.

■ Details07849602691or

tendoncreative.com

6 business action | Autumn 2021 | business-action.co.uk


HEADER PEOPLE

Independent training specialist strengthens

North Devon presence

Education + Training Skills

(ETS) hasstrengthenedits

presenceintheareawiththe

appointmentofAndrew

MosedaleMCIPDasitsnew

NorthDevonbusiness

developmentadviser.

Andrewhaslivedand

workedinNorthDevonfor

manyyearsasaseniorHR

managerforaleading

hospitalitybusinessandhasa

wealthofexperienceintraining

andbusinessdevelopment.

Withawidenetworkof

businesscontactsacrossthe

area,Andrewiskeentoraise

awarenessofETS’sindependent

trainingandsupportfor

businessesofallsizes.

Withanimmediatefocuson

supportingemployersin

managingthechallenges

presentedbythepandemic,

Andrewsays,“Ihavebeen

workingcloselywiththeDWP

totryandfindtraining

solutionstohelpgetpeople

backintowork.Itisearlydays

Azets,theUK’slargest

regionalaccountancyfirmand

businessadvisortoSMEs,has

promotedJonHaretoassociatedirector,justmonths

afterhispromotiontosenior

manager.Jontookuphisnew

positionattheSouthMolton

officeon1July.

MatthewGard,regional

managingpartneratAzetsin

theSouthWest,comments:

“AsaTop10accountancyfirm,

Azetsfocusesondeliveringa

highlypersonalisedservice,

throughourlocaloffice

networkandproprietary

digitalworkplacetechnology–

Jon’spromotionfurther

strengthensourpromisetothe

SouthWestregion.His

buttheeffortthattheDWPare

puttingintogetpeopleinto

workisphenomenal.”

Education+TrainingSkills

isalocalcharitythathas

successfullydeliveredfunded

Accountancy promotion

charismaandcommitmentto

clientsandthecompanyhave

beeninvaluableandit’sgreat

toseehardworkpayoff,with

twoverywellearned

promotions,insixmonths!”

apprenticeshipsandtraining

developmentcoursesfornearly

60yearstomorethan26,000

peopleacrosstheSouthWest.

Chiefexecutiveofficer

RichardJenkinssays:“The

missionofETSissimplyto

deliveroutstandingtraining.If

wedothiseitheronlineorface

tofaceandhaveapositive

impactonallconcerned,then

wecangohomehappilyknowing

thatwehavedoneourjob.”

ETS’sservicesinclude

executivesupportservices,

bespokeaccreditedandnonaccreditedprofessional

developmentcourses,

apprenticeshipprovision,

vocationalin-housetraining

andonlinedistancelearning.

Fromdevelopingnewskillsand

upskillingexistingstafftotaking

onanapprentice,ETSoffers

comprehensivetrainingsupport

forallbusinessesinNorth

DevonandtheSouthWest.

■ Details01392445444 or

trainingsouthwest.co.uk

Havingpreviouslyworked

withthefirmforadecade,Jon

returnedin2017.InFebruary

2021,hewaspromotedto

seniormanager.Witha

significantnetworkof

professionalcontacts,Jonhas

experienceofworkingwith

agriculturalclients,and

specialisesinprovidinghigh

qualityservicesfor

commercialbusinesses.

Outsidework,heis

treasureroftworowingclubs.

Jon’spromotionispartof

thewidergrowthplanfor

Azets,wherethecompany

lookstofurtherstrengthen

andexpanditsregional

coverageandcapabilities.

■ Detailsazets.co.uk

@businessactionm | Autumn 2021 | business action 7


HEADER PEOPLE

New advisers at cyber security centre

The Cyber Resilience Centre

fortheSouthWest(SWCRC)

isdelightedtoannouncethe

appointmentoftwoadditions

toitsAdvisoryGroup(AG).

TheSWCRCispartofa

police-lednetworkofcentres

beingestablishedacrossthe

countrythatprovide

businessesandorganisations

withanaffordablewaytoaccess

cybersecurityservicesand

resourcestohelpsafeguard

themselvesfromcyber-attacks.

TheAdvisoryGroup

providestheSWCRCwith

guidanceandadvice,and

influencesitsdirection.Its

newestmembersarePhil

Bridgeman,fromBusiness

WestChambersofCommerce,

andTomMarshall,fromthe

BusinessCyberCentre(BCC).

Bothbringawealthof

experienceandknowledgeto

theline-upofbusinessesand

organisationsfromacrossthe

regionthatareshapingthe

waytheSWCRChelpsmicrobusinessesandSMEstostay

saferonline.

“Changing careerinthe

middleofyourlifeisnevereasy

andafter20yearsattheNorth

DevonGazette,Ihadn’t

imaginedIwouldbedoing

anythingelse.

SettingupmyownPR

companyhadbeenanidle

ambitionforalongtime,butI

hadn’texpectedtobeoutonmy

ownduringaglobalpandemic.

IknewIhadwhatittookto

besuccessfulatPR–thatis,PR

thatactuallygetsbusinessesor

organisationsnoticedandin

themedia,ratherthanthe

flashybutoftenthinpress

releasesthatusedtocrossmy

deskasajournalist.

Phil Bridgeman

SuperintendentMark

Moore,directorofSWCRC,

says:“Wearethrilledtohave

PhilandTomjoiningthe

organisation.Whattheyoffer

inknowledgeandexpertise

willbeofgreatbenefittothe

centreandinvaluabletothe

usersofourservices.

“Wearelookingforwardto

workingalongsidethemso

thatwecanraisefurther

awarenessamongtheregion’s

widercommunityofbusiness

ownersandleaders.Wealso

wanttoencourageamindset

shiftabouttheimportanceof

cyberresilienceandhowit’sa

vitalcontributorforall-round

businesssuccess.”

PhilBridgemanisheadof

membershipandcustomer

excellenceatBusinessWest

ChambersofCommerce,the

largestbusinessmembership

organisationintheSouthWest.

From journalism to PR

Well-known North Devon journalist Tony Gussin recently started his own

business and, in his own words, tells of the challenges he has encountered

SoViralPRwasborn!‘Viral’

simplybecauseitwasbornina

pandemic,notbecauseIcan

guaranteeviralpublicity,

althoughofcoursethat’s

somethingwe’dallliketosee!

Withadvicefromsome

greatpeopleIhadtonavigate

theintricaciesofbuildingmy

ownwebsitefromscratch,

creatinganSEO-friendly

Googlelistingandmuchmore.

Thesuccessstorieswith

clientshavebeenbrilliant

Tom Marshall

thoughIleftajobIenjoyed

andhadnointentionof

leaving,withahugelearning

curveonthesuddencareer

changeandthereismuchmore

tolearn,butIhaveprovedIcan

doitanddoagoodjob.

Istillneedmorecustomers

anditisveryscarybeingona

tightropewithoutasafetynet,

butI’mnotquitereadytogeta

jobstackingshelvesjustyet!”

■ Details07811987475or

viral-pr.co.uk

Philmanagesthemembership

teamandhelpsChambersof

Commercemembersacross

Gloucestershire,Wiltshire,

Bristol,andBathconnect,grow

andimprovetheirbusinesses.

Philsays:“Wearepleased

tobeabletosupporttheCyber

ResilienceCentreforthe

SouthWestbyjoiningthe

AdvisoryGroupand

continuingtohelpour

memberswhereverwecan.”

TomMarshallisbusiness

developmentmanagerforthe

BusinessCyberCentre(BCC),

theUK’sfirstbusiness-led

cybercentre.

Tomsays:“I’mproudto

jointheSWCRCAdvisory

Grouptohelpdrivethe

importanceofcybersecurity

forbusinessesofallsizes.

Maintainingstrong

relationshipsacross

organisationssuchasthe

SWCRCandtheBusiness

CyberCentrewillbe

instrumentalinensuring

businessescangrowsafely.”

■ Detailsswcrc.co.uk.

8 business action | Autumn 2021 | business-action.co.uk


FEEL ELECTRIC

TRADE UP, PLUG IN

AT BLIGHTS MOTORS

Ilfracombe Compass Rotary

Clubinvitesbusinessesand

groupstoexhibitatitsfirst

annualCoastalGardenFestival

on21&22May2022.

Theregisteredcharityhas

decidedtoestablishthefestival

inresponsetothegrowing

numberofpeople–estimated

at3million orgreater–who

haverecentlystartedgardening

duringthepandemicaswellas

toraisefundsforitsown

communityactivities.

TheaimsoftheCoastal

GardeningFestivalareto:

➤ Promotethementaland

physicalbenefitsofgardening

➤ Encourageengagementwith

thecountryside

➤ Explorehowwecanbecome

greenerandmore

environmentallyfriendly

➤ Providea‘shopwindow’for

localbusinessesand

organisationsinvolvedin

theseareas

➤ Promotelocalfood/drink

➤ Provideopportunitiesfor

communityinvolvement.

Plymouth Electron

Microscopy Centre (PEMC)at

theUniversityofPlymouthhas

securedfundingtoprovidefree

accesstosmallandmedium

enterpriseswithinDevonand

acrosstheUKuntilJune2023,

aswellasreduced-costaccess

forlargerenterprises.

Electronmicroscopycan

imageandanalysearangeof

solidmaterials,oftennondestructively,atincreasingly

highmagnificationinboth2D

and3D.Whateverthepurpose

–fatigueorfailureanalysis,

contaminationidentification,

newmaterialsdevelopment,or

materialscharacterisation–

electronmicroscopymaybe

HEADER NEWS

FAMILY RUN FOR 88 YEARS

OPEN 7 DAYS A WEEK

SALES

SERVICE

PARTS

PARTS

RENTAL

TRADE UP...PLUG IN...WITH MG ELECTRIC

TEST DRIVE AN MG NOW!

Coastal Garden

Festival welcomes

more exhibitors

Editor Robert Zarywacz is looking forward to attending the Coastal Garden

Festival to pick up tips on growing broad beans and his new raised beds

Thetwo-dayCoastaland

GardenFestivalwillbeheldon

afive-acresite–includingan

indoorarenawith66mx35m

ofcoveredspace–at

abletoprovidetheanswera

businessneeds.

Accesstostate-of-the-art

instrumentation,including

threebrandnewinstruments

in2022,isdesignedtodevelop

commercialopportunitiesand

increaseindustrialand

academiccollaboration.

Previoussupporthas

focusedonnewandimproved

Mullacott,Ilfracombe,beside

theA361Barnstapleto

Ilfracomberoad.Therewillbe

lotsofroomforexhibitorand

visitorparking.

dairyproductsforLangage

Farm,developingnew

coatingsforindustryin

supportofpatentapplications

withSouthWestMetal

Finishing,andfatigueand

failureanalysisforwhen

thingsgowrong.

Forthefirsttime,PEMC

canbringelectronmicroscopy

technologytobusinesses’

Bideford

HANDY CROSS, CLOVELLY ROAD, BIDEFORD, EX39 3ET

01237 472282

www.blightsmotors.co.uk

IlfracombeRotaryClubis

aimingtoattractaneclectic

mixofexhibitorsandactivities

toinclude:

➤ specialistnurserygrowers

withplantsfromaroundthe

worldtohelpdrawinawide

rangeofvisitors

➤ craftsandgifts/activities/

demonstrations/

horticulturaldisplays /

competitionsforthewhole

family

➤ foodhalljam-packedwith

artisantreatsfrom

independentproducerswith

mouthwateringstreetfood,

andoutstandingbrewers

anddistillers

➤ artshowandmuchmoreto

includecompetitions,

informativeworkshopson

gardening,mentalhealth,

wellbeing,conservation,the

environmentandrecycling.

■ Fordetailsofexhibitingat

orsponsoringtheevent,

contactMikeDeHavillandon

07765501348oremail

coastalgardenfestival@gmail.com

Free access to electron microscopy

premises,withaportableSEM

availableforsitevisits,to

demonstratethetechnology,

itsaccessibilityandvalue.

PEMCaimstoprovide

accesstoleadingtechnology

thatwouldotherwisebeoutof

reach.Ithasworkedwithall

sizesofbusiness,frommicro

enterprisestoglobalbrandsfor

morethan50years,including

hundredsofbusinessesin

Devon.Itsdedicatedteamof

technicalspecialistscanoffer

expertadviceontheuseof

electronmicroscopywithin

anybusiness,whateversector

itoperatesin.

■ DetailsJayneStanyeron

01752587952orplymouth.ac.uk

@businessactionm | Autumn 2021 | business action 9


ART

North Devonhasalways

inspiredandattractedartistsof

everykindandtheartistic

communityisalargeone.

StudioKIND.,inBraunton,

isanewcontemporaryart

galleryandprojectspace,

presentingtheworkofboth

localandnationalemerging

andestablishedartiststhrough

anambitiousanddiverse

programmeofexhibitionsand

events,curatedtoexcite

imaginations,challenge

perceptionsandcreate

connections.

Establishedasacommunity

interestcompany,thegallery’s

missionis“toraisetheprofile

ofcontemporaryartinNorth

Devon;supportingand

promotingtherapidly-growing

localartsscenewhilst

showcasingartisticactivity

fromaroundtheUK”.

People

StudioKIND.isrunby

Braunton-basedartistsRichard

GregoryandLauraPorter.

Richardhas40years’

experienceintheartsand

creativesectors.Hisworkasan

artist,designer,filmmakerand

socialentrepreneurhasinvolved

himinnationallysignificant

projectsandcampaigns.

the

business of

art

Richard’sworkhasbeen

archivedintheBritishLibrary

andhehasbeencommissioned

bynationalcharitiesand

institutionsincludingthe

NationalTrust,BelmarshPrison

andSurfersAgainstSewage.He

wasalsoafoundingtrusteeof

theMuseumofBritishSurfing.

LauraPorterisanartistand

curator.Sincegraduatingwitha

degreeinFineArt,shehas

exhibitedacrossthecountry,

beenshortlistedforanumber

ofawardsandhelpedorganise

manyartist-ledinitiatives.

Concept

TheideabehindStudioKIND.

cametoRichardduring

lockdown:“StudioKIND.came

aboutthroughabeautiful

overlappingarrayofcontacts,

connectionsandcircumstance.

Theonesingleunifyingevent

wasthepandemic.Itwasduring

thefirstlockdown,onalong

familybikeride,thatIdecided

toembracemytwolong-term

loves–communityandart–

withonesingleproject.

“OnceIhadcommittedto

thatidea,itcametogetherfast,

andLaura,myenergeticand

inspiredco-director,ramped

upthespeedandthe

aspirations.Thedifferencesin

ourexperienceandagemake

foradynamiccollaboration

thathasoursharedambitions

atitscore:todevelopaproject

thatbringsthecreative

communitytogethertoshare,

challengeandlearn.”

Launch

Thegallerywasbuiltoutin

August2020andhelditsfirst

liveopeningforNorthDevon

Arts’Christmas2020exhibition

inDecember,although

lockdownsimposedlimitson

furtherevents.Richardand

Laurarosetothischallengeby

hostingvirtualexhibitions,

using3Dscanningtechnology

andaYouTubechannel

featuringinterviewswithartists

talkingabouttheirworkand

experiences.Thisenabledthem

toshowcaseexhibitionsto

audiencesnotonlyinNorth

Devonbutacrosstheworld.

Summer

Sincelockdownrestrictions

eased,StudioKIND.hashosted

anumberofexhibitions

featuringbothlocal,national

andinternationalartists.

InMay,itfeaturedan

exhibitionof150Year7

studentsfromBraunton

Academy,enablingthemto

showcasethecolourfuland

excitingworktheycreated

Paintings from Gabriela Giroletti’s exhibition at Studio KIND.

10 business action | Autumn 2021 | business-action.co.uk


HEADER NEWS

North Devon Arts Summer 2021 exhibition

duringlockdowninareal-life

gallerysetting.Thepop-up

exhibitionattractedmorethan

Braunton Academy’s SWARM exhibition

200visitorsoverthebank

holidayweekend.

Thesummer’sexhibition

programmehasincluded

Brazilian-bornpainterGabriela

Giroletti,whoshowedher

collectionoflarge-scaleand

miniaturepaintings;Ian

Andrews,whoexhibiteda

drawinginstallationexploring

howwecanunderstandthe

complexlanguageofparticle

physicsthroughexpressive

drawing;andChrisAlton,who

grewupinBrauntonbefore

establishinghimselfasan

internationally-recognised

artistandactivist,andwhose

anti-fascistmovement‘English

DiscoLovers’sawhimgivinga

TEDxtalkandattractingmedia

attentionacrosstheUK.

Autumn

TheStudioKIND.programme

continuesthroughautumn

withanumberofexhibitions.

LocalartistPeterStiles

returnsinSeptemberwitha

pop-upexhibitionofnewwork.

XVI,alegacygroupfrom

theNewlynSchoolofArtOne

YearMentoringProgramme,

willpresentapop-upshowin

October.All12artistswillbe

onhandtotalktovisitors

abouttheirwork.

AlsoinOctober,Mike

SnuddenandNicolette

McGuire’s‘Entwined’

exhibitionwillexplore

commonthemesofmemory,

locationandmaterials.

InNovember,studentsfrom

TheParkCommunitySchool

inBarnstaplewillpresent‘Our

NaturalWorld’toexplore,

examineandcelebratethe

naturalformsthatarepartof

oureverydaylife.

Arts Council award

RichardandLauraare

delightedthatStudioKIND.

hasreceivedanawardfromthe

ArtsCouncilEnglandNational

LotteryFundforayear’s

programming.Thisfunding

willsupportapilotprogramme

ofexhibitions,eventsand

activitiesthatalignwithits

threecorevalues:artand

culture,artandcommunities,

andartandeducation.

Laurasays:“Weareso

thrilledtohavereceived

fundingfromArtsCouncil

EnglandandtheNational

Lottery,andfeelveryluckyto

havedoneso.Most

importantly,itmeanswecan

deliveraprogrammethatwe

arepassionateaboutandthat

speakstoourcorevaluesof

bringingcommunitytogether,

showcasingfantasticartand

engagingwiththenext

generationofcreatives.

“Wewillbeabletohave

exhibitionsbystudentsfrom

localschools,wecanshowcase

artthatwe’rereallyexcited

about,wewillbeableto

supportcreativesintheir

professionaldevelopment,and

wewillbeabletodelivera

workshopprogrammethatis

freeforchildrensothereareno

barrierstoyoungpeople

accessingcreativeexperiences.

“We’vealreadywelcomed

peoplefromallovertheSouth

Westtothegallery,sowehope

wewillbeavaluableaddition

tothearea’sthrivingtourism

industry,andwealsohopethat

wewillofferpeoplesomething

theydon’toftengetto

experienceinourremotearea.

“Beingartistsourselves,

weknowhowimportantit

istohaveopportunitieson

ourdoorstepwhilstalso

beingabletoexperience

cutting-edgeartandfeel

inspired.We’rehopingto

wearallthesehats,andthis

fundingissupportingthese

ambitionsandhelpingus

takethenextstep.”

Inlessthanayear,Studio

KIND.hasestablisheda

nationallyrecognised

reputationasacentreof

excellenceforcontemporary

artinNorthDevon.

■ Details01271817109or

studiokind.org.uk

Studio Kind.: (from left) Richard Gregory and Laura Porter

@businessactionm | Autumn 2021 | business action 11


NEWS

Business exhibition

cancelled for 2021

We stuck our necks outback

inJuneinannouncingthe

returnofBBxpotoBidefordin

October2021,butfeedback

suggestedcontinuing

uncertaintysurrounding

indoorinvents.Forthis

reason,wehavereluctantly

decidedtocancelthe

exhibitionforthesecondyear.

Co-organiserRobert

Zarywaczsays:“Ironically,

confidencedoesseemtobe

returningandanappetite

developingforstagingand

attendingeventsthisautumn,

butBBxporequiressixtoeight

months’preparationand

marketing,andweneeded

morecertaintytobeableto

deliverahighqualityevent

thatwouldbewellattendedby

bothexhibitorsandvisitors.

“Whetherthroughour

events,suchasBBxpo,or

BusinessActionmagazine,we

arecommittedtodelivering

valuetoeveryindividualand

businesswhosupportsus.We

feltthatwewereunableto

determinethisinsufficient

timefortheOctoberevent.

Thankyoutoallwho

expressedinterest.”

■ Keepupdatedoneventsat

business-action.co.uk

RGB mascot Archie Bee with bee bricks

Support for bees and business

RGB Building Supplies

continuestosupportbusinesses

andtheenvironmentthrougha

varietyofactivities.

Ithasawarded£1,000of

materialsfromRGBBideford

toThePineCentre,winnerof

thepublicvoteinitsSupplies’

SurpriseSuppliesinitiative.

ThePineCentreisasmall

familybusinessrunbyPeta-

JaneandRupertWise,which

opened26yearsago.Theysell

furnitureandkitchensthatare

eithermadeonsiteorare

sourcedfromBritish

manufacturers.Peta-Janeand

Rupertwillusethe£1,000to

purchasematerialsforanew

showroomdisplaykitchen,

whichwillfeaturefreestanding

unitstoaddtoitsrange.They

wouldalsoliketorefreshthe

shop’sexterior.

RGBhasalsodonated80bee

bricksfromCornwall-based

companyGreen&Blueto

businesses,schoolsand

communitygroupsacrossNorth

Devonnominatedbythepublic.

Bideford’s Pine Centre has £1,000 to spend on materials

RGBdonatedabeebrickfor

everyeverysaleover£150

duringSolitaryBeeWeek.

Beebricksaredesignedto

createenvironmentsinwhich

solitarybeescannest.These

makeup90%ofthebee

populationandareessentialfor

theecosystem,astheypollinate

plantsandcrops,ensuringthey

arehealthyandproductive.

However,duetoalossof

naturalhabitat,solitarybeesare

indeclineandneedsupport.

■ Detailsrgbltd.co.uk

12 business action | Autumn 2021 | business-action.co.uk


DIRECTORY

ACCOUNTANTS

Cranford Business Services

Bideford

t: 01237 488077

w: accountsindevon.co.uk

Gareth Pollard Accountancy Services

Holsworthy

t: 01409 254817

w: garethpollardaccountancy

services.com

ANTIQUE MAPS & CHARTS

Old Folding Maps

South Molton

t: 01769 573935

w: foldingmaps.co.uk

ARCHITECTS

Sam Nolan RIBA Architect

North Devon & UK

t: 01271 325 236

w: northdevonarchitects.com

BRANDING & DESIGN

Boom Boom Media

Barnstaple

t: 01271 326694

w: boomboommedia.co.uk

BrandLanterns

Barnstaple

t: 01271 372620

w: brandlanterns.co.uk

BREWERY

Combe Brewing Company

Ilfracombe

t: 07973 488409

w: facebook.com/

CombeBrewingCompany

GT Ales

Chivenor

t: 01271 267420

w: gtales.co.uk

BUILDING SUPPLIES

Heritage Cob and Lime

Bideford

t: 01237 477431

w: heritagecobandlime.com

RGB Building Supplies

Branches in Barnstaple, Bideford,

Hatherleigh, Holsworthy,

Ilfracombe, Okehampton, South

Molton, Tiverton

w: rgbltd.co.uk

BUSINESS ADVISORS

Pound Lane Financial Management

North Devon

t: 07801 199671

w: poundlane.co.uk

BUSINESS SUPPORT

Be Ready Employer Hub

Devon

t: 01392 241124

w: readydevon.org.uk

CAR SALES & SERVICING

Blights Motors

Bideford

t: 01237 472282

w: blightsmotors.co.uk

COMMERCIAL PROPERTY

James Doble Commercial

North Devon

t: 01237 424053

w: jd-commercial.co.uk

CONSTRUCTION

Advanced Scaffolding

Barnstaple

t: 01271 321100

w: advancedscaffoldingltd.co.uk

COPIERS & PRINTERS

Clarity Copiers North Devon

Barnstaple & North Devon

t: 01271 374061

w: claritynorthdevon.co.uk

COPYWRITING & MARKETING

Zarywacz

North Devon & UK

t: 01271 879100

w: z2z.com

COUNSELLING & PSYCHOTHERAPY

Devon Counselling Training

Barnstaple

t: 07522 841009

w: devoncounsellingtraining.co.uk

North Devon Counselling

Barnstaple

t: 07872 501606

w: northdevoncounselling.co.uk

DINING

Terrace Tapas & Wine Bar

Ilfracombe

t: 01271 863482

w: terracetapasbar.co.uk

The Royal George

Appledore

t: 01237 424 138

w: trgpub.co.uk

FINANCIAL ADVISERS

D Scott Financial

Bideford

t: 01237 426450

w: dscottfinancial.co.uk

Philip J Milton & Co Plc

Barnstaple

t: 01271 344300

w: miltonpj.net

GARDENING & LANDSCAPING

AB SEA Services

Torrington

t: 07799 478318

w: abseaservices.com

HEALTH & SAFETY

Safety Supplies Direct

Barnstaple

t: 01271 377558

w: safetysuppliesdirect.co.uk

HOLIDAY COTTAGES

Marsdens Devon Cottages

North Devon

t: 01271 813777

w: marsdens.co.uk

HOTELS

The Carlton

Ilfracombe

t: 01271 862446

w: ilfracombecarlton.co.uk

HUMAN RESOURCES

Fitzgerald HR

Barnstaple, Exeter, London &

Wellington

t: 01271 859267

w: fitzgeraldhr.co.uk

INSURANCE

Together Insurance Solutions

Barnstaple

t: 01271 347147

w: togetherinsurancesolutions.co.uk

INTERNATIONAL TRADE SUPPORT

International Trade Matters Ltd

Bampton

t: 01398 332881

w: internationaltradematters.com

IT & TELECOMS

Integra

North Devon

t: 01271 555 666

w: integra.im

JOINERY & CARPENTRY

Bespoke Timber Joinery &

Carpentry

Barnstaple

t: 01271 603411

w: bespoketimberjc.co.uk

LOCKSMITHS

MJS Locksmith

Bideford

t: 07532 139388

w: northdevonlocksmith.co.uk

SW Locksmiths

Holsworthy / Bude

t: 01409 255533

w: swlocksmiths.com

MANUFACTURERS

The Clovelly Soap Company

Clovelly

t: 01237 432280

w: theclovellysoapcompany.com

Smart Manufacturing

Bideford

t: 01237 471977

w: smart-manufacturing.co.uk

MASSAGE & BEAUTY

Essential Bodyworkx

South Molton

t: 01769 574474

w: essentialbodyworkx.co.uk

NETWORKING GROUPS

Business Networking in Barnstaple

Barnstaple

t: 0843 289 1339

w: bnibarnstaple.co.uk

Devon Partnerships

Devon

t: 07393 149855

w: devonpartnerships.co.uk

North Devon Networking Group

Barnstaple

w: northdevonnetworking.co.uk

Rise

Barnstaple

e: martin@duchyifa.co.uk

Torridge Business Network

Westward Ho!

w: torridgebusinessnetwork.co.uk

OFFICE SUPPLIES

South West Office Supplies

North Devon

t: 01271 889337

w: swofficesupplies.co.uk

PACKAGING

Atlas Packaging

Barnstaple

t: 01271 344055

w: atlaspackaging.co.uk

PHOTOGRAPHY

Tarkatography

Westward Ho!

t: 07977 414798

w: tarkatography.co.uk

➤ Listinginsixissuesof

magazinewithbusiness

nameandcategory,phone

number,websiteandtown.

➤ 12-monthonlinelistingat

needitfindit.ukNorth

PRINTING

Jamaica Press

Buckland Brewer

t: 01237 452333

w: jamaicapress.co.uk

RECRUITMENT

Cooper Golding

Barnstaple

t: 01271 349745

w: coopergolding.co.uk

Simple Recruitment

Bideford

t: 01237 439500

w: simplerecruitmentltd.co.uk

RETAILERS

Darlings Natural Health

Ilfracombe

t: 01271 867775

w: darlingsnaturalhealth.com

Ilfracombe Chocolate Emporium

Ilfracombe

t: 01271 867193

w: ilfracombechocolateemporium.co.uk

SHEDS

SHEDS 4 you

Bideford

t: 01237 459193

w: sheds4you.co.uk

SIGNS

Doubleuprint

Barnstaple

t: 01271 268 041 / 07866 420436

w: doubleuprint.co.uk

The Sign Maker

High Bickington

t: 01769 561355

w: sign-maker.net

SOLICITORS

Slee Blackwell Solicitors

Barnstaple, Bideford, Braunton,

South Molton

t: 0808 139 1606

w: sleeblackwell.co.uk

SPORTS EQUIPMENT

Aramis Rugby

South Molton

t: 01769 550284

w: aramisrugby.co.uk

TRAVEL AGENTS

Clare Flint – Travel Counsellors

North Devon & UK

t: 01271 828990

w: travelcounsellors.co.uk/clare.flint

WEB SITES

Peak Online

Bideford

t: 01237 721256

w: northdevon.peak-online.uk.com

WILLS

Wills at Home

West Yelland

t: 01271 860105

w: wills-athome.co.uk

BOOK YOUR £30 LISTING NOW AT needitfindit.uk

DevonBusinessDirectory

withbusinessnameand

category,logo,phone

number,addressandlinks.

➤ 6issuesofmagazinemailed

directtoyourUKaddress.

@businessactionm | Autumn 2021 | business action 13


HEADER LYNTON NEWS

What makes a double winner?

Manufacturersneedmore

recognitionfortheiressential

contributiontooureconomy

andcommunity,especially

duringthepandemic.

Itisespeciallyfittingthat

SmartManufacturingof

Bidefordwonbothour

Business-to-Business

ExcellenceAwardandNorth

DevonBusinessoftheYear

Award2021toraisetheprofile

ofthesectorinNorthDevon

andbeyond.

ShaunMcQuillan,

productiondirectoratSmart

Manufacturing,isdelighted

withthecompanyawardswins:

“Weareextremelyproudof

SmartManufacturing,where

wecamefrom,howwehave

progressed,whatwe’redoing

nowandtheclientswe’re

workingwith.

“Wearelocalbornand

bred,andhavesustainedthe

businessthroughverytough

times,increasingturnover

overthepasttwoyearsto

recordamounts.”

Challengeshaveincluded

Brexit,thepandemic,the

recentSuezCanalincidentand

shortagesofrawmaterials.

“We’vebeenfacedwith

challengeswe’veneverhadto

dealwithbeforeandwehave

hadtodeliverasateam.Itisa

teameffort.Everysingleperson

whoisdirectlyemployedor

subcontractedplaystheirpart.”

Impressive history

SmartManufacturingwas

startedin1986byMartin

Murch.Thepresentfactorywas

builtin1989andnowcomprises

an800squaremetre

facilitywitha

further

Smart Manufacturing won our Business-to-Business Excellence

Award and our North Devon Business of the Year Award 2021. While

we wait to organise a winners event (subject to changes in

restrictions), Business Action publishers Alan Williams and Robert

Zarywacz presented production director Shaun McQuillan with the

company’s two award certificates

400squaremetresrecently

addedasadedicated‘clean’

assemblyfacility.

MartinalsobuiltSmart’s

reputationforproducinghigh

qualitystainlesssteelproducts

forfoodandpharmaceutical

clients,aswellasarchitectural

andindustrialproductssuchas

handrails,balconies,staircases,

HVACand

pipework.

Continuing development

Whilethepandemichas

createdchallengesforall

businesses,especiallyinterms

ofmaterialssupplyand

inflation,SmartManufacturing

continuesworkingtoimprove

itscapabilitiesandservices.

AKnowledgeTransfer

Partnership(KTP)between

SmartandtheUniversityof

Exeterhasplayedadirectand

keyroleintheproduction

processoftheOxford-

AstraZenecavaccine.

Expertsfromtheuniversity

workedwithSmarttooptimise

theproductionofequipment

usedtocreatethenewvaccine.

KTPacademiclead

ProfessorIonSucalasays:“The

KTPisapartofthewiderangingcollaborationbetween

SmartManufacturingandthe

UniversityofExeterwhichhas

beenongoingformorethan

fiveyears.NotonlyhasSmart

Manufacturingbenefittedfrom

thispartnershipbutalsomany

ofourstudentswhoundertake

projectswiththecompanyand

hadfirst-handexperiencesina

Britishmanufacturing

company.Thishasenriched

theirunderstandingofanSME

manufacturingenvironment.”

SmartManufacturing

managingdirectorMartin

Murchadded:“Therightblend

ofacademicandpractical

capabilitiesdevelopedduring

theKTPhelpedinthedesignof

amuchmoreefficientprocess

andthathasbeeninstrumental

inthesuccessofthisproject.It

hasalsoputusinpoleposition

inwinningandexecuting

similarprojectsinthefuture.”

Continuing investment

Smart’scontinuinginvestment

includesthecurrentinstallation

ofitspowdercoatingplantand

a50kWsolarPVsystemto

provide50%ofitselectricity

requirement.Itisalsointhe

processofrecruitingaCNC

operatorandametalfinisher/

polisher.

SmartManufacturingisnot

onlyabeaconforthearea’s

manufacturingsectorbutforall

businessesinNorthDevon.

■ Details01237471977or

smart-manufacturing.co.uk

14 business action | Autumn 2021 | business-action.co.uk


NEGLIGENCE AWARDS

business

ACTION AWARDS

2021

North Devon’s independent business awards

One of the outstanding

qualitiesofallourawards

winnersispersistence.They

facechallengesandusually

overcomethem.

Asorganisersofthe

BusinessActionNorthDevon

BusinessAwards,wetooface

challengesandhavetoadapt

toovercomethem.

Notonlydidwehaveto

cancelour2020awardsevent

butalsoour2021event.We

are–finally–arrangingan

eventtomeetandcelebrate

bothyears’winners.

Winner certificates

Wehavebeenworkingto

presentasmanywinnersas

possiblewithcertificatesfor

theirawardsand,again,so

manyaresobusythatithas

beendifficulttoachievethis.

Overthefollowingpages,

wecelebratethosewinnerswe

havebeendelightedtopresent

withtheircertificatessofar.

Congratulationstoall!

More winners next issue

We’recontinuingtopresent

certificatesandwillfeature

photosof morewinnersin

ournextissue.

■ Keepuptodatewithevents

atbusiness-action.co.uk

Celebrating awards

from 2020 and 2021

Advanced Scaffoldingentered

ourawardstwoyearsrunning

andwonBestEmployerin2021

andExcellenceinConstruction

in2020–sponsoredbyRGB

BuildingSupplies.

Wecaughtupwith

managingdirectorMattBacon

atAdvancedScaffolding’s

Barnstapleheadquartersto

presentbothcertificates.

Mattsayseveryonewas

thrilledwithbothawards.Matt

startedasanapprenticehimself

andthebusinesshasalways

trainedapprentices,even

nurturingaCITBnational

ApprenticeoftheYearwinner.

Itnowemploysateamof53,

includingtwoapprentices.

Aswellasprojectsacross

NorthDevon,Advancedhasa

numberofnewbuildhousing

projectsfornational

constructioncompaniesin

TivertonandExeter,aswellas

nationwidecontractswithAldi

supermarkets,Lloydsbankand

Marks&Spencer,coveringthe

southofEnglandandWales.

AdvancedScaffoldingisnow

oneofthesponsorsofthe

ExeterChiefs’newkitforthe

2021/2022season.

■ Details01271321100or

advancedscaffoldingltd.co.uk

@businessactionm | Autumn 2021 | business action 15


Consumer

Service

Excellence

The ilabinBarnstapleHigh

Streethasspecialisedinall

aspectsofsellingandrepairing

smartphonesandtabletsover

thepast10years.

In2011,PaulSelveyfrom

Brauntonandbusinesspartner

RoryWigginsfelttherewasa

opportunityonBarnstaple

HighStreetforaconsumer

electronicoutletofferingall

this.Fastforwardto2021and

theilabnowemploysateamof

seven,includingseveralwho

joinedatthebeginning.

Withagrowinginterestin

repairingandrepurposing

everythingpossible,theilabhas

developedaverystrong

reputation,notonlylocally,but

nationallytoo.Aswellas

winningourNorthDevon

ConsumerServiceExcellence

Award,itisoneofthree

finalists–upalongsideiSmash

withits26storesnationwide

andSamsungitself–intheBest

RepairServicecategoryof

TechRadar’sMobileIndustry

Awards2021.Thewinnerswill

beannouncedinlateSeptember.

Weweredelightedtomeet

ownerPaulSelveytopresent

theilab’sConsumerService

AWARDS

ExcellenceAwardcertificateat

itspremisesinBarnstaple.

Theilabhasrepairedmore

than50,000Apple,Samsung

andotherdevicesand,aswell

asin-storerepairs,offersits‘We

CometoYou’servicewherea

technicianvisitsacustomer’s

home,placeofworkorhotelto

carryouttherepairthere.

Duringlockdowns,theilab

startedacollectionserviceto

repairdevicesinstoreandit

completedrepairsforkey

workersatveryshortnoticeor

afterhours.

■ Details01271323036or

theilab.co.uk

Est. 1983

Sustainable Corrugated Cardboard

Packaging with the environment at heart.

Packaging

Solutions for

our Planet.

Wills, Probate & Lasting

Powers of Attorney

Alan Williams

01271 860105 / 07970 671192

wills.athome@yahoo.com

wills-athome.co.uk

Day or evening appointments in

the comfort of your own home

Also passionate about our Community and

supporting our Charity of the Year 2021.

Roundswell Business Park,

Barnstaple, Devon, EX31 3TT.

+44(0)1271

344 055

sales@atlaspackaging.co.uk

www.atlaspackaging.co.uk

Wills: £75 Single

£110 Joint

16 business action | Autumn 2021 | business-action.co.uk


AWARDS

Digital & Online Achievement

The challengeofinteresting

childreninscienceisbeing

tackledhead-onbythewinner

ofourDigital&Online

AchievementAward.

RuthMacLarenstarted

Sciencedipitytodeliverfun

face-to-faceworkshopsfor

schoolsandgroups,community

andcorporateeventsaswellas

scienceclubsforhomeeducationcommunities.

Withlockdownforcing

Ruthtostartdeliveringall

activitiesonline,theaward

recognisesSciencedipity’s

originalandeffectiveuseof

digitaltechnologies.

Evenafterface-to-face

sessionsresumed,Ruth

continuedtorunonline

scienceclubs,bothliveorprerecorded(sothatstudentscan

proceedattheirownpace).

Bothoptionsincludeakitso

thatchildrentakepartby

conductingtheirown

experiments,choosingfrom

threethemes:Fizz&Popp,

InventorsorHorridScience.

Supportisprovidedthrough

privateFacebookgroups.

Sciencedipityisalso

runningface-to-faceSaturday

ScienceClubsatBarnstaple

Library,supportedbythe

BarnstapleDavieTrust.

Itwasfantastictopresent

RuthwithhercertificateRuth

inherstudiolaboratory,

althoughwedidn’tgetto

conductoneofSciencedipity

experimentsusingbathbombs

orslime.

Aswellasthisaward,

Sciencedipityhasalsowonthe

CorporateLiveWirePrestige

AwardforScienceWorkshop

CompanyoftheYear.

■ Details07847006048or

sciencedipity.co.uk

Peak

Online

ONE COMPLETE ONLINE SOLUTION

@businessactionm | Autumn 2021 | business action 17


Excellence in

Construction

Moments of serenity and grandeur arealways

tobesavouredandweweredelightedto

experiencethesewhenwevisitedMoreton

HouseinAbbotshamtopresentownersHelen

andHarveyPhillipswiththeircertificateforour

ExcellenceinConstructionAward2021,

sponsoredbyRGBBuildingSupplies.

AnyonefollowingtheprogressofMoreton

Hallwillhaveseenthetransformationofthis

formercountryhouse,whichhadbeenusedasa

schoolandthenleftderelict,intoaasplendid

weddingandeventsvenueandholiday

accommodation.

HelenandHarveyhaverestoredmorethan

halfoftheGradeIIGeorgianhouse’s100rooms

includingmostofits120windows.The

standardofrestorationissuperbanditis

difficulttobelievethattherestoredareasofthe

buildingwereoncederelictandthattheinternaltemperaturewhen

HelenandHarveyassumedownershipwasjust4°C.

Nowavailableforself-cateringholidays,weddings,celebrations

andevents,restorationontheupperfloorcontinuestoreturn

MoretonHousetoitsformerglory.

■ Details01237425519ormoretonhousedevon.com

AWARDS

Outstanding New

Business

Top Meadow Farmfacessimilarchallengestoallentrantsinour

OutstandingNewBusinessAward,havingtoadapt

quicklytochangingtradingconditionsduringthe

pandemic.Itwasduetoopenitsretailstorein

BarnstapleinMarch2020,butinsteadswitchedto

focusingononlinesalesinthefirstlockdown.The

storefinallyopenedinJune2020,althoughhas

recentlyclosedasthebusinessrestructures.

TopMeadowFarmimpressedourjudgeswith

itsaimtosupplyhighquality,flavoursomemeat,

expertlycutbyitsownmasterbutchersandtobe

asecologicallyawareaspossible.

TopMeadowFarmisafamilybusiness,

foundedbyRayAuvray,aNorthDevonfarmer

withapassionfororganicfarming.Hestartedthe

businesswiththebeliefthatallmeatconsumers

shouldhaveaccesstohighquality,highwelfare,

organicandlocalmeatandtosupplythisfromthe

family’shomefarms.

Itwasgoodtomeetthefamilytopresenttheir

certificateandwehopethebusinesswillthrivefor

yearstocome.

■ Details01271323036ortheilab.co.uk

18 business action | Autumn 2021 | business-action.co.uk


Everything Westwardisaretail

championforNorthDevonfoodand

drink,luxurygifts,designandart.

OwnerMargaretWarrener,who

establishedthebusinessin2021,isan

ambassadorforthearea,constantly

Best Retailer

2020

Ilfracombe Chocolate Emporiumwasnotonly

thedeservingwinnerofourBestRetailerAwardin

2020,butexceptionallypatienttowaitsolongfor

itswinnerscertificate.

OwnerandchocolatierJeannetteCannhasbeen

runningthebusinesssince2017,whichnownot

onlymakesandsellsitsownluxurychocolatesbut

offerschocolatemakingtutorialsandworkshops,

andamuseumofchocolateforvisitors.

Aswellasprovidinganexclusiveartisanproduct

andfriendly,knowledgeableservice,thestorehas

wonanumberofawards,includinga2021Tasteof

theWestGoldAwardforits‘VeganPeanutand

VeganCaramel’chocolatesandaSilverAwardfor

‘HazelnutHeaven’.

■ Details01271867193orvisittheonlinestoreat

ilfracombechocolateemporium.co.uk

AWARDS

searchingformorelocalproduceandgifts

tostockintheWestwardHo!store,located

just57stepsawayfromthesea.

ItwasadelighttopresentMargaretand

herteamwiththeirBestRetailer2021

certificateandtoseeforourselvesallthe

Best Retailer

2021

localgoodsonsaleinEverythingWestward.

TheseincludebespokeWestwardHo!and

Devonrangesmadejustforthestore–

includingitsEverythingWestward2022

calendar-andgifts,food,alcohol,

photography,cards,candles,jewellery,soap

andcraftsfrommorethan70localsuppliers.

Thestoreworkswithlocalholiday

accommodationproviderstoprovideall-

Devonwelcomehamperstowelcomeguests

ontheirarrivalinDevonandconstantlyadds

toitsrangessothereisalwayssomethingnew

forthemanyreturningcustomerswhorevisit

WestwardHo!yearafteryear.

EverythingWestwardhasalsopledgednot

tobuyinanysingle-useplasticandworks

withcustomers,whobringinusedpackaging

andbubblewraptoreduceplasticuse.

Independentretailersarevitalforthe

vitalityofourNorthDevontownsandvillages

andEverythingWestwardwasselectedbyour

judgesasabeaconofexcellencetoinspire

retailersacrossthearea.

■ Details01271323036ortheilab.co.uk

@businessactionm | Autumn 2021 | business action 19


Excellence in

Hospitality &

Tourism

Appledoreboastsahighstandardof

dining,withtwoestablishments

winningourhospitalityandtourism

awardin2020and2021.Lastyearitwas

theRoyalGeorgeandthisyearitisthe

turnoftheCoffeeCabin.

Wedroppedinduringabriefquiet

spellonesummerdaytopresentthe

teamattheCoffeeCabinwiththeir

awardcertificate.

StartedbyMartinFordandRichard

Fordin2014,theCoffeeCabinhas

establishedanimpressivereputationfor

itsfoodanddrink,notonlywinning

regionalawards,includingsixTasteof

theWestGoldAwards,butalso

attractingattentioninthenational

press,includingTheTimes.

WhatisitabouttheCoffeeCabinthatimpressedourjudges?

First,itmakes99%ofitsfoodinhouse,includingsweetand

savouryscones,awideselectionofcakes,cookies,shortbread,

soups,stews,chowders,curriesandmore.Itisalsorenownedfor

itscrabsandwiches,whichincludeonlythewhitemeat.

Whereverpossible,ituseslocalsuppliersforitssausages,bacon,

gammon,beef,chicken,pork,fish,crabandbread.

International Trade

North DevonresidentswillknowLamblandforitsretailstore

nearIlfracombeharbour,soitmaycomeasasurprisethatthe

businessexportsmanyofitsBritish-madeproductsabroad.This

exportsuccesshasearnedLamblandourfirstInternationalTrade

Award2021,whichwassuggestedandsponsoredby

InternationalTradeMatters.

Initially,Lamblandsawanicheintheoverseasmarketto

satisfythedemandforBritishmade-productsandtargetedthe

USA.NowitexportsworldwidewithFrance,Germany,theUSA

andAustraliabeingitsmainmarkets.Lamblandisa‘Makeit

British’memberandspecificallypromotesitsBritishMade

collectiononitswebsitetopromoteBritainandNorthDevon.

WedroppedinatitsMullacottofficeandwarehouse–from

whereitoperatesitsexportandonlinebusiness–topresent

Lambland’sawardcertificate,whichrecognisesthecompany’s

exportachievements.

Lamblandwasestablished60yearsagoandisathird

generationfamily-runbusiness.Originally,itssmallseasonal

retailshopsoldleatherwallets,pursesandhandbags,andthishas

developedintoamailorderserviceandonlinestore.

Ithasexpandeditsrangetoincludesheepskinfootwear,

sheepskinrugsandawidevarietyofgents’,women’s,children’s

andbabies’sheepskinproducts.Italsooffersacomprehensive

selectionoftopqualitycowhides,goatskinsandsheepskinrugs,

includingrarebreedsheepskins,reindeerhidesandrugsforpets.

Lamblandworksverycloselywithallitssuppliers,whousethe

finestsheepskinandwool,ensuringproductsareofthehighest

qualityandasethicallysourcedaspossible.Italsopromotesslow

fashion,seeingitsproductsastimelessclassicsthat,withthe

rightcare,willlastcustomersformanyyears.

■ Details01271879443orlambland.co.uk

AWARDS

TheCoffeeCabindoesnotonlypaycloseattentiontothefood

anddrinkitsserves,butensuresitlooksafterallitscustomers’

requirements.Itcatersforanydietaryrequirementsasitmakes

everythingitservesinhouse.Thisisimportantforcustomerstobe

abletotrustthefoodtheyareeatinganditattractslotsofreturning

customers,bothlocalsandvisitorsalike.

■ Details01237475843orfacebook.com/22TheCoffeeCabin

See more winners

in our next issue

20 business action | Autumn 2021 | business-action.co.uk


Is there anythingthatLyntonand

Lynmouth’swhirlwindentrepreneur,

LiamDrew,cannotachieve?

Whenhesubmittedhisaward

applicationforYoungEntrepreneur,

Liamwasalreadyrunningtwo

businesses–hisTwoScoopsTricycle

AWARDS

icecreambusinessandHolein1Lynmouth

–andwasworkingthroughlockdownto

prepareathirdoneforlaunch.

Attheageof20,Liamisnowalso

runningTheOldBankrestaurantin

Lynton,whichisreceivingveryhigh

reviewssinceopeninginMay.

Young

Entrepreneur

Liambeganbuildinghisbusiness

empireaftercompletinghiscriminal

litigationqualificationanddeciding

thatuniversitywasnotforhim. He

hadalong-standingambitiontorun

hisownbusinessandsetouttoachieve

thiswithastrongsenseofpurpose.

Lockdownshaveaffectedallthree

businesses,shorteningtheseasonfor

Holein1Lynmouth,whichledLiamto

introduce‘TheLatenightPutt’totake

advantageofamassiveincreasein

footfallafterrecordnumbersofvisitors

arrivedafterrestrictionswerelifted.

Liamspentthemostrecent

lockdownworkingtorefurbishThe

OldBankpremisessothathecould

openitasarestaurantinreadinessfor

thesummer.Hehasalsospenttime

workingonhisbrandingtopresenta

consistentimageacrossallsocial

mediachannelsforhisbusinesses.

ItisalwayspleasanttocatchupwithLiam

andpresentinghimhisYoungEntrepreneur

certificateintheluxuriantsurroundingsofhis

newrestaurantseemedfitting.

■ Details01598751487or

theoldbanklynton.co.uk

@businessactionm | Autumn 2021 | business action 21

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