Chapter 1 - Brunel University

Abstract, Acknowledgement, Table of Content and Abbreviation
5.4.3.5 The Pace of Development and Change in the Public Sector .......................................... 139
5.4.4 Social Issues ................................................................................................................... 139
5.4.4.1 Awareness ...................................................................................................................... 140
5.4.4.2 Citizen-Centric ............................................................................................................... 140
5.4.4.3 Digital Divide ................................................................................................................. 141
5.4.4.4 E-government Training and Education for Citizens ....................................................... 142
5.5 Chapter Summary ................................................................................................................... 147
Chapter 6: Survey Research Findings ............................................................................... 148
6.1 Response Rate and Respondents‘ Profile ............................................................................... 149
6.2 Adoption of E-government ..................................................................................................... 155
6.2.1 Factor Analysis .............................................................................................................. 155
6.2.1.1 Factor Loading ............................................................................................................... 155
6.2.2 Reliability Test ............................................................................................................... 156
6.2.3 Descriptive Statistics ...................................................................................................... 158
6.3 Demographic Differences ...................................................................................................... 159
6.3.1 Gender and E-government Adoption ............................................................................. 159
6.3.2 Age and E-government Adoption .................................................................................. 160
6.3.3 Education and Adoption of E-government ..................................................................... 161
6.4 Regression Analysis ............................................................................................................... 162
6.4.1 Regression Analysis I: Examining the Relationship Between the Overall Performance
Expectancy, Effort Expectancy and Social Influence Constructs and Behavioural
Intention ........................................................................................................................ 162
6.5 Logistic Regression ................................................................................................................ 165
6.5.1 Logistics Regression Analysis II: Examining the Relationship Between the Facilitating
Conditions and Behavioural Intention Constructs, and E-government Adoption
Behaviour ...................................................................................................................... 165
6.6 Validating Factors Affecting E-government Adoption in Qatar ............................................ 167
6.7 Response Hypotheses ............................................................................................................. 168
6.8 Chapter Summary ................................................................................................................... 169
Chapter 7: Discussion and Research Synthesis ................................................................ 170
7.1 Introduction ............................................................................................................................ 170
7.2 Lessons Learned From the Empirical Research Data Findings .............................................. 171
7.3 E-government Implementation: The Literature and Empirical Perspectives .......................... 171
7.3.1 Organisational Issues ..................................................................................................... 172
7.3.1.1 Forming an E-government Organisation ........................................................................ 172
7.3.1.2 Power Distribution ......................................................................................................... 172
7.3.1.3 Prioritisation of E-government Deliverables .................................................................. 173
7.3.1.4 Future Needs for an E-government System .................................................................... 173
7.3.1.5 Organisational Culture ................................................................................................... 173
7.3.1.6 Employees Training ....................................................................................................... 174
7.3.1.7 Collaboration .................................................................................................................. 174
7.3.2 Technological issues ...................................................................................................... 175
7.3.2.1 IT Standards ................................................................................................................... 175
7.3.2.2 Security and Privacy ...................................................................................................... 175
7.3.2.3 System Integration ......................................................................................................... 175
7.3.2.4 E-government Portal and Access ................................................................................... 176
Shafi Al-Shafi ix