Chapter 1 - Brunel University

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Abstract, Acknowledgement, Table of Content and Abbreviation Book Chapter Published/Accepted for Publication [BC2] Al-Shafi, S. and Weerakkody, V. (2009) ‗Citizen‘s Acceptance of Electronic Services: A Qatari Perspective‘. Chapter XI, E- Government Development and Diffusion: Inhibitors and Facilitators of Digital Democracy, Information Science Reference (May, 2009). [BC1] Al-Shafi, S. and Weerakkody, V. (2009) ‗Examining the Unified Theory of Acceptance and Use of Technology (UTAUT) of E- Government Services within the State of Qatar‘. Chapter XXII Handbook of Research on ICT-Enabled Transformational Government: A Global Perspective. Information Science Reference (May, 2009). Shafi Al-Shafi v
Abstract, Acknowledgement, Table of Content and Abbreviation Table Of Contents PhD Abstract ............................................................................................................................. i Acknowledgements .................................................................................................................. ii Declaration .............................................................................................................................. iii List of Tables .......................................................................................................................... xii List of Figures ....................................................................................................................... xiv Chapter 1: Introduction to the Research Area ..................................................................... 1 1.1 Introduction ................................................................................................................................ 2 1.2 An Overview of Electronic Government .................................................................................... 4 1.3 Research Aims and Objectives ................................................................................................... 7 1.4 Context of the Study ................................................................................................................... 8 1.5 Significance of the Study ........................................................................................................... 9 1.6 Research Outline ........................................................................................................................ 9 1.7 Conclusions .............................................................................................................................. 13 Chapter 2: Literature Review .............................................................................................. 14 2.1 Introduction.................................................................................................................................. 15 2.2 Emergence of E-government ....................................................................................................... 15 2.3 A Taxonomy of E-government Definitions ................................................................................. 17 2.4 Analysis of E-government Dimensions ....................................................................................... 22 2.4.1 Government-to-Government (G2G) .......................................................................................... 23 2.4.2 Government-to-Business (G2B) ................................................................................................ 24 2.4.3 Government-to-Citizen (G2C)................................................................................................... 25 2.4.4 Government-to-Employee (G2E) .............................................................................................. 27 2.5 Models of the Stages of E-government: An Evolutionary Perspective ........................................ 28 2.6 Motivations for E-government Implementation........................................................................... 32 2.7 Characterising E-government Benefits ........................................................................................ 35 2.7.1 Efficiency and Cost Reduction .................................................................................................. 37 2.7.2 Accountability and Transparency .............................................................................................. 38 2.7.3 Customer Centric Focus ............................................................................................................ 38 2.7.4 Economic Development ............................................................................................................ 39 2.7.5 Accessibility and Availability ................................................................................................... 40 2.8 Challenges to E-government Initiatives ....................................................................................... 41 2.9 Chapter Summary ........................................................................................................................ 43 Chapter 3: Conceptual Model .............................................................................................. 45 3.1 E-government Implementation: The Government Perspective ................................................ 46 3.1.1 Change Management Theories that are Relevant to E-government: ................................ 47 3.1.2 Institutional Theory .......................................................................................................... 50 3.1.3 Theme 1: Organisational Influence .................................................................................. 52 3.1.4 Theme 2: Technology Influence ...................................................................................... 53 3.1.5 Theme 3: Social Influence ............................................................................................... 54 3.1.6 Theme 4: Political Influence ............................................................................................ 55 3.1.7 Factors Influencing E-government Implementation: The E-government Literature Perspectives .................................................................................................................... 56 Shafi Al-Shafi vi
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Chapter 4: Research Methodology 4.1
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Chapter 6: Survey Research Findings
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Chapter 7: Discussion and Research
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Chapter 8: Conclusion and Further R
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PhD. References Al-Shafi, S. & Weer
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PhD. References Bose, R. (2004) E-g
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PhD. References Creswell, J. W. & C
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PhD. References Fligstein, N. (1985
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PhD. References Horton, R. P., Buck
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PhD. References Kijsanayotin, B., P
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PhD. References Meyer, J. W. & Rowa
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PhD. References Reddick, C. G. (200
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PhD. References Suh, B. & Han, I. (
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PhD. References West, W. (2005) Adm
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PhD. Abbreviations ICT Information
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Appendix A: Interview Agenda Templa
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