Chapter 1 - Brunel University

Abstract, Acknowledgement, Table of Content and Abbreviation
3.1.7.1 Organisational Factors Influencing E-Government Implementation ................................ 57
Organisational Structure ................................................................................................. 57
Power Distribution .......................................................................................................... 57
Information System Strategy Alignment........................................................................... 57
Prioritisation of Deliverables .......................................................................................... 58
Future Needs of the Organisation ................................................................................... 58
Organisational Culture.................................................................................................... 58
Training ........................................................................................................................... 59
3.1.7.2 Technical Themes Influencing E-government Implementation ....................................... 59
Information Technology (IT) Standards: ......................................................................... 59
Security and Privacy ........................................................................................................ 60
System Integration ........................................................................................................... 60
E-government Portal and Access ..................................................................................... 61
3.1.7.3 Social Themes Influencing E-government Implementation ............................................. 61
Citizen-Centric Focus ...................................................................................................... 61
Awareness ........................................................................................................................ 62
The Digital Divide ........................................................................................................... 62
3.1.7.4 Political Themes Influencing E-government Implementation .......................................... 63
Government Support ........................................................................................................ 63
Funding ........................................................................................................................... 63
Leadership ....................................................................................................................... 63
Legislation and Legal ...................................................................................................... 64
3.1.8 A Conceptual Model for E-government Implementation in Qatar ................................... 66
3.2 E-government Adoption: The Citizens‘ Perspective ................................................................ 69
3.2.1 Technology Adoption Theories ........................................................................................ 69
3.2.1.1 Theory of Reasoned Action (TRA) .................................................................................. 70
3.2.1.2 Theory of Planned Behaviour (TPB) ................................................................................ 70
3.2.1.3 Innovation Diffusion Theory (IDT) ................................................................................. 70
3.2.1.4 Technology Acceptance Model (TAM) ........................................................................... 71
3.2.1.5 Unified Theory of Acceptance and Use of Technology (UTAUT) .................................. 71
3.2.2 Research Model and Hypotheses for E-government Adoption in Qatar .......................... 73
3.2.2.1 Performance Expectancy .................................................................................................. 75
3.2.2.2 Effort Expectancy ............................................................................................................ 75
3.2.2.3 Social Influence................................................................................................................ 76
3.2.2.4 Facilitating Conditions ..................................................................................................... 76
3.2.2.5 Behavioural Intention ....................................................................................................... 77
3.2.2.6 Gender .............................................................................................................................. 78
3.2.2.7 Age ................................................................................................................................... 78
3.2.2.8 Education Level ............................................................................................................... 79
3.3 Chapter Summary ..................................................................................................................... 83
Chapter 4: Research Methodology ...................................................................................... 84
4.1 Introduction .............................................................................................................................. 84
4.2 Selecting an Appropriate Research Approach .......................................................................... 85
4.3 Use of Qualitative Research vs Quantitative Research Approach ............................................ 87
4.4 Use of Case Study Method ....................................................................................................... 90
4.4.1 Single Versus Multiple Case Studies ............................................................................... 90
4.4.2 Case Study Data Analysis ................................................................................................ 91
4.5 Use of Survey Method.............................................................................................................. 94
4.6 Use of Multi-Method Research: Combining Quantitative and Qualitative Research ............... 96
4.7 The Strategy Adopted for this Research ................................................................................... 97
4.7.1 Phase 1: Qualitative Strategy: Using Case Study Method ................................................ 98
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