Chapter 1 - Brunel University

Chapter 1: Introduction to the Research Area
applicable for all countries to ensure success, especially for developing and Gulf
Cooperation Countries (GCC).
While the aforementioned context offers the rationale and motivations for this
research, the author suggests that e-government implementation and adoption would
benefit from researching into previous studies and literature on information systems
and technology (IS/IT) implementation and adoption in organisations. This is
particularly important as there is limited theoretical understanding of the
complexities and challenges facing implementation and citizen adoption of e-
government. Given this context, this thesis aims to answer two research questions as
follows:
What are the key (macro) factors that might influence e-government
implementation in the State of Qatar?
What are the key (micro) factors that might influence citizen‘ adoption of
e-government in the State of Qatar?
With this premise, the following aims and objectives are introduced for the research.
1.3 Research Aims and Objectives
The overall aim of this research is to explore and investigate the key challenges that
influence implementation and citizens‘ adoption of e-government in the state of
Qatar.
The above aim leads to the formulation of a conceptual model that can be used as a
frame of reference by government institutions which seek to implement and adopt e-
government systems in Qatar. It is hoped that this conceptual model will contribute
to the field of e-government by helping to establish a better understanding among
the research community of the concept of e-government, and in particular the issues
surrounding implementation and adoption in a Qatari context. Further, it is proposed
that this conceptual model could serve as a decision-making framework for
practitioners (government institutions and officials) in their efforts to implement and
diffuse e-government in the state of Qatar. The conceptual model will be based on
two well-established theories (institutional theory and the unified theory of
acceptance and use of technology).
To realise the research aim, the following objectives will be pursued:
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