Business Action | Late summer 2020

businessaction

Late summer 2020 issue of the independent North Devon-based business magazine covering news about business and enterprise in the area.

This issue includes articles on inward investment, young people, news businesses and a feature on the North Devon Business of the Year 2020.

The area covered includes Barnstaple, Bideford, Braunton, Chulmleigh, Combe Martin, Holsworthy, Ilfracombe, Lynmouth, Lynton, South Molton, Torrington, Woolacombe and more.

usiness

ACTION

north enterprise

devon

growth

innovation

news & views

business-action.co.uk | Late summer 2020 | @businessactionm


CONTENTS HEADER

Web site | business-action.co.uk

Online version | business-action.uk

Vol 2 Issue 4 – Late summer 2020 – distribution 2,000

Join the online North Devon business community............................. ii

Invest. Support. Make....................................................................................... 1

New farm shop at Atherington ..................................................................... 2

North Devon financial firm celebrates 35 th anniversary ................... 2

£750K scheme gives small business grants.......................................... 3

Boris supports charity campaign................................................................ 3

Northam hairdresser keen to cut................................................................. 3

Jewellery brand goes Olympic .................................................................... 4

Business support web sites.......................................................................... 4

Business directory – find products and services................................ 5

Ilfracombe: New brewery bottles seaside cheer in beer................... 6

Ilfracombe: Interest in collectible sneakers inspires new shop.... 6

Ilfracombe: £6m hotel a priority................................................................... 7

Adapt, build and export .................................................................................. 8

Don’t shoot me! I’m only the business owner....................................... 9

North Devon Business of the Year: A winning formula..................... 10

Young people: Appreciating autism in the workplace....................... 12

Young people want to experience work.................................................... 13

Young people: Pupils’ app wins £10K for school................................. 14

Holsworthy: Accountancy practice expands after first year........... 15

Holsworthy: Community supports town’s businesses...................... 15

Recruitment consultancy supports you................................................... 16

Builders merchant’s twin campaigns........................................................ 17

New PR agency goes virtual.......................................................................... 18

Why choose a chartered accountant?....................................................... 18

In the Hot Seat: Tom Bedford of UK Hardwoods.................................. 19

Promote and network in North Devon....................................................... 19

Shipbuilding to restart in Appledore.......................................................... 20

Family restores country house splendour.............................................. 21

Advertise your business for £30 a year ................................................... 22

© Need it Find it 2020. All information in this magazine is published in good faith.

Any views expressed are not necessarily those of the publisher, Need it Find it.

Readers are strongly recommended to seek advice from an appropriate professional

before taking any action on any topic discussed in the magazine and to check full

terms and conditions of any products or services promoted in advertisements.

Meet North Devon

businesses online

Raising awarenessofyour

businessisessentialatall

times,especiallynow.

Since2004wehavebeen

buildinganextensiveand

activelocalandnational

onlinebusinessnetwork

includinggroupsthat

businessescanjoinforfree.

Pleasetakeadvantageof

theseresourcestopromote

yourbusiness,findcustomers

andsuppliers,andgiveand

receivebusinesssupport.

Facebook group

ConnectwithusonFacebook

at @businessactionmagand

jointheNorthDevon

Facebookgroup–runningfor

10yearsandwith1,400+

members–at facebook.com/

groups/ndevon

LinkedIn group

ConnectwithusonLinkedIn

at linkedin.com/company/

businessactionandjointhe

NorthDevongroup–running

for11yearswithalmost500

members–at linkedin.com/

groups/2494210/

Instagram

ConnectwithusonInstagram

at @businessactionuk

Twitter

ConnectwithusonTwitterat

@businessactionmag

YouTube

FollowourYouTube Business

Actionchannel.

See you online

Welookforwardtoconnecting.

JOIN THE NORTH DEVON ONLINE COMMUNITY ON

LINKEDIN, FACEBOOK, TWITTER & INSTAGRAM

ii

business action | Late summer 2020 | business-action.co.uk


THIS HEADER ISSUE

business

ACTION

Invest. Support. Make.

What’s happening?Weknow

it’sanincrediblytoughtimefor

manybusinesses,butwe’ve

beengenuinelyastoundedby

theamountofpositivebusiness

newswe’reabletofeaturein

thisissue.

Weareinnoway

complacent,aschangesto

furloughandotherschemes

havethepotentialtocreate

significantthreatsto

employmentandtheeconomy,

butitisimportanttorecognise

andcelebrategoodnews.

Notonlyistherenewsof

investment,butpeopleare

startingnewbusinessesand

planningforthefuture.AsJayla

Wilcox,managingdirectorof

SimpleRecruitment,pointsout

(page 16),shestartedher

businessattheheightofthelast

recessionandhasachieved

morethanadecadeinbusiness,

soanythingispossible.

INVESTMENT

Inchallengingtimes,

investmentisessential,but

obtainingitismoredifficult

thanever.

NorthDevonhasbeen

buoyedbytheannouncement

ofapotential£13millionof

investmentinthearea–£7

millionintheactual

acquisitionofAppledore

ShipyardbyInfrastrata(page

20)andtheproposed£6

millionconstructionofanew

PremierInnhotelin

Ilfracombe,subjecttoreceiving

planningapproval(page 7).

Bothinvestmentsarean

indicationoftheconfidence

thatmajoroperatorshavein

theNorthDevoneconomy.

Theseprojectsareinaddition

tothehundredsofindividual

investmentsbysmaller

businessesacrossthearea.

Wewillreportonthe

progressofbothprojectswith

greatinterest.

ADVERTISING

Alan Williams

Advertising, Distribution &

Publisher

t: 07970 671192

e: alan@business-action.co.uk

YOUNG PEOPLE

Oneofthegroupshithardest

bytheCoronaviruslockdownis

youngpeople.Notonlyhave

theymissedmonthsofschool,

collegeanduniversity,butthe

disruptiontoexamsand

qualificationswillpossibly

impacttheirprogressincertain

careerpaths.

Youngpeoplearethe

lifebloodforthefutureof

business.Infrastratapredicts

employing50apprenticesat

Appledoreandmany

businessesrelyonacontinuing

flowofyoungpeoplewhohave

developedtheskillsneededto

meetfuturechallenges.

Thisissuewefeatureateam

ofstudentsfromPiltonwho

achievedsuccessinanational

competition,winning£10,000

fortheirschoolwiththeirapp

(page 14).

Thenthereareyoungpeople

whoneedextrasupport.Alex

KellyhaslaunchedWayMakers

(page 15)tosupportyoung

peoplewithanxietyandautism

tomakesuccessfultransitions,

includingenteringemployment,

whiletheLibraSchoolinSouth

Molton(page 16)iscontinuing

itssearchtofindemployersable

toprovideworkexperiencefor

itsstudentswithspecialneeds.

EDITORIAL

Robert Zarywacz

Editor, Designer & Publisher

t: 07971 176044

e: robertz@business-action.co.uk

@robertz

Can your business help?

Whatpartisyourbusiness

playinginsupportingand

encouragingtheworkforceof

tomorrowonwhichwewillall

cometodepend?

MANUFACTURING

WearegratefultoSueRoberts

of Dymond Engineering,the

metalworkengineerand

fabricatorbasedinBarnstaple,

forprovidingthecoverphoto

forthisissue.

Featuredinourprevious

issue,DymondEngineeringis

along-establishedNorth

Devonmanufacturerlooking

toembracenewopportunities

thatCoronavirusiscreatingby

shakingupsupplychains

acrosstheworld.

Thephotoisapowerful

depictionofmanufacturing

andwewantedtouseitto

focusonNorthDevon

businesseswhomakeactual

products.Wedothisinour

featureonTheClovellySoap

Company(page 10),our

BusinessActionNorthDevon

BusinessoftheYear2020,as

wellasinourreportonthe

imminentresumptionof

shipbuildingatAppledore

(page 20).

Thebesttimetocapturethe

attentionofnewcustomersis

whendisruptionforcesbuyers

toreviewtheirpurchasing

practices.Coronavirushas

createdthegreatestdisruption

inlivingmemoryand

thereforethebiggest

opportunitiesacrossevery

sector,ineverycountry.

Manufacturersandother

businessescantakeadvantage

ofthisbystartingor

increasingtheirexportsand

InternationalTradeMatters

providesexpertadviceforall

businessesonhowtodoit

(page 8).

BUSINESS SUPPORT

Remarkably,manynew

businessesarestartingupand

thisissuecarriesnewsofsix

newbusinessesacrossNorth

Devon.Readaboutthemand

rememberthemwhenyouare

makingpurchasingdecisions.

OneofBusinessAction’s

aimsistosupportallbusinesses

acrossNorthDevon,newand

old.Wedothisthroughregular

newsinthisbi-monthly

magazine,availableinprintand

online,andthroughsocial

media,aswellasthrough

businessevents.

Withthelooseningof

restrictionsonevents,see page

19fordetailsofeventswe’re

planningacrossthearea

throughoutthisautumn.

@businessactionm | Late summer 2020 | business action 1


NEWS

New farm shop at Atherington

A North Devon farmhas

appointedalocalbutcher,who

cantracehisfamilybackto

1066,torunitsnewfarmshop.

DarrenManleyisworking

withLilcottFarmownersJulie

andMarkFranklin-Bakerto

showcasethefarm’sown

produceandotherlocal

productsinLilcottFarmShop,

inAtherington,Umberleigh.

“I’vespentmywholelifein

NorthDevon,”saysDarren.“I

startedworkinginmylocal

butcherswhenIwasjust12

andsincethenI’veworkedin

variousjobsinhospitality,

alwaysinthearea.

“Thisnewshopgivesme

thechancetomanage

somethingundermyown

steamandworkwithsome

greatsuppliersandproducers

toofferafurtherplatformfor

whattheydo.

“Asasmallshopproviding

thebestproduce,wecanoffer

restaurant-qualityfoodata

priceeveryonecanafford.”

Localproductsstockedwill

includepastiesandpies,

chutneysandpickles,jam,

honeyandeggs.Local

beekeeperBrianSharpisalso

Barnstaple-based financial

firmPhilipJMilton&

CompanyPlciscelebratingits

35 th yearinbusiness.

“35yearsagothismonth,I

wassittinginthesmallupstairs

officeinmyparents’homewith

mysisteronaYouthTraining

Schemeengagementthinking

‘whatonearthhaveIdone?’”

saysPhilipMilton.

“Yes,PhilipJMilton&

Company(subsequentlyPlc)

starteditslifefromthose

humblebeginnings,afew

supplyinghoneyproducts

gatheredfromcoloniesinSt

Giles,NewtonTraceyand

Atheringtonitself.

Theshop’slambandpork

areproducedonthefarm,

whilegrass-fedDevonbeef

andchickenfromnearbyBude

helptoreducefoodmiles.

Theshopisopenfrom

TuesdaytoSaturdayandoffers

Butcher Darren Manley at Lilcott Farm Shop

freedeliverieswithina10-mile

radiusofAtheringtonevery

WednesdayandFriday.

ForDarren,it’sachanceto

developanewventurewhich

supportslocalbusinessesand

promotesNorthDevon

producetothelocalareaand

widerworld.

“Wewanttore-investas

muchaspossibleinto

North Devon financial firm

celebrates 35 th anniversary

hundredsofpoundstomy

nameandaBankingdegreethat

Iwaspreparedtohawkaround

LondonifIwasunabletomake

asuccessoftheventure.

“It’sbeenanexcitingride

withmanyupsanddownsand

we’vemetsomewonderful

peopleandwonderfulclients

overthattime,someofwhom

havebeenwithusthroughout.

“It’sbeenmuchhardwork

andcontinuestobeso,butthe

businesshasgrowntomany,

greatstaffandthousandsof

clientstobecomeoneofthe

leadingindependentfinancial

consultanciesintheregion.

“Thankyoutoeverybodyif

you’veplayedapartinthat

supportingandpromotingthe

communityoflocalsuppliers

weworkwith.

“I’mlookingforwardto

workingwithJulieandMarkto

developwhatwedohere–it’s

gotgreatpotentialtoprovidea

serviceforthebenefitofthe

localcommunityaswellas

peoplevisitingthearea.”

MarkandJulietookover

LilcottFarmmorethanthree

yearsago,afterrelocating

fromSouthDevontofinda

differentwork-lifebalance.

Thecouplehavedeveloped

thefarm,whichishalftheway

upthehillsidebetween

FishleighBartonand

Atherington,toincludea

holidayhomeonsite.

Juliesays:“We’redelighted

tohavesomeonewithDarren’s

experience,localknowledge

andpassionforthearea

runningtheshop.

“Andwe’realsoreallyhappy

tobeworkingwithsomegreat

localsuppliers,usingtheshop

asahubforshowcasingsome

ofthebestfoodandproduce

inthearea.”

■ Details07494858806or

facebook.com/lilcottfarmshop

journeyandcontinuetodoso.”

Thecompanyhasnotbeen

abletoholdaformal

celebrationoftheanniversary

andwillconsiderwhatoptions

areavailableinthefuture.

PhilipJMilton&Company

Plcnowemploysateamof29

andmanagesfundsofmore

than£160million.Itwasalso

theheadlinesponsorofthe

BusinessActionAwards2020.

■ Details01271344300or

miltonpj.net

2 business action | Late summer 2020 | business-action.co.uk


£750K scheme gives

small business grants

FurtherGovernmentsupport

forsmallandmedium-sized

businessesisbeingmade

availablethroughtheHeartof

theSouthWestGrowthHub’s

GrowthSupportKickstart

GrantScheme.

Thiscomprisesafundof

almost£750,000with£336,314

earmarkedforthetourism

sectorand£411,050for

remainingeligiblebusinesses.

Grantsofbetween£1,000and

£3,000willbeofferedtoenable

asmanybusinessesaspossible

tobenefit.

Grantsofferedwillcover

100%ofeligiblecosts,which

canincludespecialconsultancy

andminoritemsthatarean

adaptionoradoptionofnew

technologythatsupportsthe

day-to-dayoperationofthe

applicantbusiness.

Asgrantscanbeusedto

purchasegoodsand/or

services,applicantsmust

providedetailedquotationsfor

everythingtheyintendto

purchase,includingscreenshots

ofcatalogueitemsand

confirmationofavailability.This

istojustifythetotalamount

requestedineachapplication.

Allitemsandactivitiesmustbe

deliveredwithin90daysof

grantsbeingapproved.

NorthDevonbusinesses

withfewerthan250employees

areeligibletoapply,subjectto

theconditionsontheGrowth

Hubwebsite.Applications

cannotbeacceptedfromthe

followingsectors:fisheriesand

aquaculture;processingand

marketingofagricultural

products;shipbuilding; schools

/schoolageeducational

establishments; insurance

companies;primary

production,coalorsteel,

syntheticfibres;orbanking.

■ Fulldetailsandapplications

atheartofswgrowthhub.co.uk

HEADER NEWS

Boris supports charity campaign

PrimeMinisterBorisJohnson

hassignedarugbyball

designedbyRyanMahajan,

whosefamilyownAramis

RugbyinSouthMolton,to

raisemoneyfortheOverand

AbovecharityandNorth

DevonHospice.

Asdetailedinourprevious

issue,10-year-oldRyancame

upwiththeconceptforthe

fund-raisingrugbyballand

kit.100%ofthepriceofeach

itemsoldispassedontothe

charitiesbyAramisRugby.

SelaineSaxby,NorthDevon

MP,tooktheballandotherkit

toWestminsterwherethePM

andotherMPshavesigned

them.Theitemswillbe

auctionedtoraisemoneyfor

thecharitiesatafuturedate.

■ Youcansupportthese

causesbybuyingthespecial

rugbyballsandclothingfrom

aramisrugby.co.uk/charity

Northam hairdresser keen to cut

Northam hairdresserSandra

Ramsayhadjustopenedher

dreamsalon,UrbanWaveHair,

whenlockdownstruck.After

suchgreatexcitement,then

disappointment,Sandrais

happytobewelcomingback

clientstoherForeStreetsalon.

“Ifellinlovewith

hairdressing25yearsagoand

havebeeninthebusinessever

since,”saysSandra.

“I’veneverappreciatedmy

jobsomuchuntilIcouldn'tdo

it.I’vealwayslovedthework,

butevenmoresonow.Thefact

thatpeoplehavebeenhappyto

comebackisreallyrewarding.

Infact,Iamfullybookeduntil

September,whichIamvery

gratefultomyloyalclientsfor.I

lovetheamazingpeopleIgetto

meetandnowI’mlooking

forwardtocontinuingmy

journeyinNortham,whichis

anamazingplaceandsoarethe

peopleinDevon.I’mvery

lucky."

SandraachievedanA+in

hertrainingqualificationsand

continuestotrainwhennew

coursesbecomeavailable,

ensuringshecanofferall

aspectsofhairdressingformen

andwomen.Sheisalsoafully

trainedbarber,trichologistand

anadvancedbridalstylist.As

wellasrunningherownsalon,

Sandrahasalsotrainedmany

advancedhairdressingstudents

atPetroc.

Sandraparticipatedinthe

BARBICIDE®COVID-19

CertificationCourse,

recognisedintheindustryas

demonstratingdedicationto

infectioncontrolinsalons,spas

andbarbershops.

■ Details07494468318or

urban-wave.business.site

@businessactionm | Late summer 2020 | business action 3


NEWS

General & specialist auctions

Online & at our Bideford auction house

House clearance

Valuations & probates service

01237 471 955

torridgeauctions.co.uk

The Kit Heath brand,renowned

foritsGreatBritishdesignand

elegantsterlingsilverjewellery,

haspartneredwithMichelle

GriffithRobinsonOLY,who

willberepresentingits

collectionsonsocialmedia.

“Michellerelocatedandis

nowbasedinNorthDevon,

whichisourhome,”explains

KitHeathcreativedirector

KatieNickell.

“SheisanOlympian,life

coach,mentor,trainer,wifeand

motherofthreebeautiful

children.Sheisalsoan

ambassadorforDiabetesUK

andworkswiththeDameKelly

HolmesTrust,aswellasbeing

thematriarchofthe‘FitFamily

Robinson’.So,inshort,she’sa

veryimpressivelady.

“Sheembodiesthevaluesof

theprofessional‘KitHeath

Jewellery brand goes Olympic

Olympic style: (from left) Kit Heath with Michelle Griffith Robinson OLY

Woman’and,what’smore,she

wearsitallverywell.”

Michellewasthefirstwoman

tojumpover14metresinthe

CommonwealthGamesand

representedGreatBritainfor

twodecadesasatriplejumper,

competingatthehighestlevel,

includingatthe1996Olympic

GamesinAtlanta.Now,she

inspiresotherstoachievetheir

dreamsandknowsthatmaking

timeforself-careandwellbeing

isanintegralpartoflivinga

healthy,balancedlifestyle.

“Iamreallylookingforward

torepresentingaBritishbrand

andtowearingstatementKit

Heathprofilesinmy

professionalcapacityand

enjoyingtheirmorerelaxed,

understatedpiecesinmyfamily

time,”saysMichelle.

“PartofthereasonKitHeath

jewelleryappealstomeisthatit

isnotbasedondisposable,fast

fashion.Itisbeautifulquality

andIamalreadythinking

abouthowIcanlayerandstyle

ittoreflectmypersonality.

Theirpieceshaveatimeless

elegancewithdistinctive,

confidentstylingthatIlove.”

Michelle’szestforlife,

compassionandintegrityare

whatattractedKitHeathtoher.

■ Details01271329123or

kitheath.com

Business support web sites

Government Business Support web site

Dedicated web site detailing general government business support

businesssupport.gov.uk

Government Covid Business Support web site

Dedicated web site detailing government Covid business support

gov.uk/coronavirus/business-support

Government Guidance for businesses

Government updates on its support for business

gov.uk/government/publications/guidance-to-employers-andbusinesses-about-covid-19/covid-19-support-for-businesses

Devon County Council

The Devon County Council Coronavirus business support pages

devon.gov.uk/document/coronavirus-advice-in-devon/

Heart of the South West Growth Hub

Business-focused information for businesses in Devon and Somerset

devon.gov.uk/document/coronavirus-advice-in-devon/

North Devon Council

North Devon Council Coronavirus business support pages

northdevon.gov.uk/business/business-support-and-grants/

coronavirus-support-for-businesses/

Torridge District Council

Torridge Devon Council Coronavirus business support pages

torridge.gov.uk/businesshelp

4 business action | Late summer 2020 | business-action.co.uk


ACCOUNTANTS

Cranford Business Services

Bideford

t: 07896 204857

w: accountsindevon.co.uk

Gareth Pollard Accountancy Services

Holsworthy

t: 01409 254817

w: garethpollardaccountancy

services.com

Glover Stanbury

Barnstaple & Bideford

t: 01271 375271 / 01237 471881

w: gloverstanbury.co.uk

ARCHITECTS

Sam Nolan RIBA Architect

North Devon & UK

t: 01271 325 236

w: northdevonarchitects.com

AUCTIONEERS

Torridge Auctions

Bideford

t: 01237 471955

w: torridgeauctions.co.uk

BRANDING & DESIGN

BrandLanterns

Barnstaple

t: 01271 372620

w: brandlanterns.co.uk

BREWERY

GT Ales

Chivenor

t: 01271 267420

w: gtales.co.uk

BUILDING SUPPLIES

RGB Building Supplies

Branches in Barnstaple, Bideford,

Hatherleigh, Holsworthy,

Ilfracombe, Okehampton, South

Molton, Tiverton

w: rgbltd.co.uk

BUSINESS ADVISORS

Susie Kevern

North Devon

t: 07801 199671

w: poundlane.co.uk

BUSINESS SUPPORT

Be Ready Employer Hub

Devon

t: 01392 241124

w: readydevon.org.uk

COMMERCIAL PROPERTY

James Doble Commercial

North Devon

t: 01237 424053

w: jd-commercial.co.uk

CONSTRUCTION

Advanced Scaffolding

Barnstaple

t: 01271 321100

w: advancedscaffoldingltd.co.uk

COPIERS & PRINTERS

Clarity Copiers North Devon

Barnstaple & North Devon

t: 01237 374061

w: claritynorthdevon.co.uk

COPYWRITING &

COMMUNICATIONS

Zarywacz

North Devon & UK

t: 01271 879100

w: z2z.com

COUNSELLING & PSYCHOTHERAPY

North Devon Counselling

Barnstaple

t: 07872 501606

w: northdevoncounselling.co.uk

DIRECTORY

Listings £30 for 12 months

DINING

Terrace Tapas & Wine Bar

Ilfracombe

t: 01271 863482

w: terracetapasbar.co.uk

The Royal George

Appledore

t: 01237 424 138

w: trgpub.co.uk

FINANCIAL ADVISERS

D Scott Financial

Bideford

t: 01237 426450

w: dscottfinancial.co.uk

Philip J Milton & Co Plc

Barnstaple

t: 01271 344300

w: miltonpj.net

GARDENING & LANDSCAPING

AB SEA Services

Torrington

t: 07799 478318

w: abseaservices.com

HEALTH & FITNESS

Kula Fitness Studio

Ilfracombe High Street

t: 07923 142457

w: kulafitness.co.uk

HEALTH & SAFETY

Safety Supplies Direct

Barnstaple

t: 01271 377558

w: safetysuppliesdirect.co.uk

HOLIDAY COTTAGES

Marsdens Devon Cottages

North Devon

t: 01271 813777

w: marsdens.co.uk

HOTELS

The Carlton

Ilfracombe

t: 01271 862446

w: ilfracombecarlton.co.uk

HUMAN RESOURCES

Fitzgerald HR

Barnstaple, Exeter, London &

Wellington

t: 01271 859267

w: fitzgeraldhr.co.uk

HYPNOTHERAPY

New Life Hypnotherapy

South Molton

t: 01769 57471

w: newlifehypnotherapy.org

INSURANCE

Together Insurance Solutions

Barnstaple

t: 01271 347147

w: togetherinsurancesolutions.co.uk

INTERNATIONAL TRADE SUPPORT

International Trade Matters Ltd

Bampton

t: 01398 332881

w: internationaltradematters.com

LOCKSMITHS

MJS Locksmith

Bideford

t: 07532 139388

w: northdevonlocksmith.co.uk

SW Locksmiths

Holsworthy / Bude

t: 01409 255533

w: swlocksmiths.com

MANUFACTURERS

The Clovelly Soap Company

Clovelly

t: 01237 432280

w: theclovellysoapcompany.com

NETWORKING GROUPS

Business Networking in Barnstaple

Barnstaple

t: 0843 289 1339

w: bnibarnstaple.co.uk

Devon Partnerships

Devon

t: 07393 149855

w: devonpartnerships.co.uk

North Devon Networking Group

Barnstaple

w: northdevonnetworking.co.uk

Rise

Barnstaple

e: martin@duchyifa.co.uk

Torridge Business Network

Westward Ho!

w: torridgebusinessnetwork.co.uk

OFFICE SUPPLIES

South West Office Supplies

North Devon

t: 01271 889337

w: swofficesupplies.co.uk

BOOK YOUR £30 LISTING NOW AT needitfindit.uk

➤ Listinginsixissuesof

magazinewithbusiness

nameandcategory,phone

number,websiteandtown.

➤ 12-monthonlinelistingat

needitfindit.ukNorth

DevonBusinessDirectory

withbusinessnameand

category,logo,phone

number,address,linksto

websiteandsocialmedia,

descriptionandlogo.

➤ 6issuesofmagazinemailed

directtoyourUKaddress.

Need it

Find it

PACKAGING

Atlas Packaging

Barnstaple

t: 01271 344055

w: atlaspackaging.co.uk

PHOTOGRAPHY

Tarkatography

Westward Ho!

t: 07977 414798

w: tarkatography.co.uk

PRINTING

Jamaica Press

Buckland Brewer

t: 01237 452333

w: jamaicapress.co.uk

RECRUITMENT

Cooper Golding

Barnstaple

t: 01271 349745

w: coopergolding.co.uk

Simple Recruitment

Bideford

t: 01237 439500

w: simplerecruitmentltd.co.uk

RETAILERS

Darlings Natural Health

Ilfracombe

t: 01271 867775

w: darlingsnaturalhealth.com

Ilfracombe Chocolate Emporium

Ilfracombe

t: 01271 867193

w: ilfracombechocolateemporium.co.uk

SHEDS

SHEDS 4 you

Bideford

t: 01237 459193

w: sheds4you.co.uk

SIGNS

The Sign Maker

High Bickington

t: 01769 561355

w: sign-maker.net

SOLICITORS

Slee Blackwell Solicitors

Barnstaple, Bideford, Braunton,

South Molton

t: 0808 139 1606

w: sleeblackwell.co.uk

TELECOMS

Zero7

Barnstaple

t: 01271 370707

w: zr7.co

TRAVEL AGENTS

Clare Flint – Travel Counsellors

North Devon & UK

t: 01271 828990

w: travelcounsellors.co.uk/clare.flint

WEB SITES & DIGITAL

Itseeze North Devon

North Devon

t: 07890 633458

w: itseeze-northdevon.co.uk

Peak Online

Bideford

t: 01237 721256

w: northdevon.peak-online.uk.com

WELDING & SANDBLASTING

Nott’s Welding

Ilfracombe & North Devon

t: 07706 595955

WILLS

Wills at Home

West Yelland

t: 01271 860105

w: wills-athome.co.uk

@businessactionm | Late summer 2020 | business action 5


A new Ilfracombe brewery

hasrecommencedbrewing

sinceclosingforlockdownon

thedayafteritsfirstbrew.

CombeBrewingCompany

wasstartedbyRichardand

MichelleGoldsmith,drawing

onRichard’sconsiderable

experienceinthewinetrade

andMichelle’sbusiness

knowledgeasabookkeeper.

Michellesaysthecouple,

whopreviouslylivedin

Buckinghamshire,weredrawn

toNorthDevonbythefeeling

ofcommunity:“Richardknows

pubsandrestaurantsand

enjoyssellingtothem.The

tradehadlostthatlovelyfeeling

whenyousitdownandtalkto

customersandhadbecometoo

corporate.Thereisstillmuchof

thathereandRichardenjoys

sellingagain.”

Theyhadbeenconsidering

whatbusinesstorunforalong

timeandwhentheysawthe

breweryopportunityon

MullacottBusinessPark,

thoughtitwasideal.They

developedthebusinessfrom

scratchandlaunchedinMarch

2020,justbeforelockdown.

CONSTRUCTION

ILFRACOMBE

Interest in collectable sneakers inspires

new high street shop

Iftherewereanydoubtasto

theingenuityofNorthDevon

businessowners,Covidhas

demonstratedtheadaptability

ofmanyofthesharpbusiness

mindshere.

WhenNicandValerie

Watershadtoclosetheirpub

inIlfracombeforlockdown,

theydecidedtheyneededa

secondsourceofincome.Asa

collectorofvintageand

limitededitionsneakers,Nic

startedsellinghiscollection

andreceivedgreatinterest.

“Localpeoplewereasking

metosourceotherthingsand

wefoundwecouldmakea

living,”saysNic.

Seizingtheopportunityto

createabusinessthatbuysand

sellscollectiblefootwearand

clothing,Nicstartedsellingon

his @kool_and_the_gang

Instagramaccountandthe

businesstookoff.

“Wewerejustgoingtorun

itonlineandweregoingto

rentsomespaceoffafriend,

butwewenttoseetheowner

ofashopanddecidedtoopen

New brewery bottles

seaside cheer in beer

“Wewantedahappylookingbeerthatremindsyou

ofthesea.Wewanttosell

Ilfracombeanditsbeauty.”

Thisisreflectedinthe

designsforthelabels,created

byKarenFrenchofCombe

Toons,anotherIlfracombebasedbusiness.

asashop.We’venowgotone

ofthebestshopfrontsonthe

highstreet.”

TheKoolandtheGang

retailstorenowoccupiesa

formerjewelleryshopwitha

traditionalfrontagecreating

animpressivewindowdisplay.

Withnothingelselikeitinthe

Thebrewery’sthreebeersare:

➤ BeachBlonde,alight

golden,citrussyale

➤ Harbour,anamberbitter

withamintyandcedarfinish

➤ Dark&Stormy,apremium

maltybitterwithafruity

aroma

Nic Waters with a selection of sneakers available from Kool and the Gang

area,thestorebringsextra

interesttothehighstreetand

anotherreasontobrowseina

real-worldshop.

Aswellasnewandprelovedsneakers,Nichasadded

acollectionofretroand

vintageclothingtothestore,

whichhewantstodevelop.

Thesearepreparedby

CarlyO’Callaghan,an

experiencedbrewerwho

lovesmakingbeer.All

ingredientsaresourced

fromwithintheUK.

Aswellasbeers,the

companysellsciderand

applecidervinegar

(includingthemother),

whichRichardstarted

makingbyhandbackin

Buckinghamshire,aswellas

specialitygin.

Duringlockdown,

RichardandMichelle

preparedtheirCombe

BrewingCompanycaravan

inreadinessforpromotional

eventsandfairs.

Nowupandrunning

again,Carlyisbusy

brewing,Michelleis

runningtheofficeand

RichardisoutaroundNorth

Devon,visitingpubs,

restaurants,hotels,holiday

parksandpubs,gettingto

knowbusinessownersand

introducingthemtoCombe

BrewingCompanybeers.

■ Details07973488409or

combebrewingcompany.co.uk

Itmightcomeasasurprise

tosomepeoplehowmuch

interestthereisinsneakers,

especiallylimitededitions

whichcanbe30ormoreyears

old.Nicsaysthatsomerare

editionscansellfor£25–

£30,000apair,althoughhe

aimstostocksneakersthatare

moreaffordable.Thesecan

includepre-lovedsneakers,

whicharerefurbishedbefore

goingonsale,andsneakers

thathaveneverbeenworn.

Therangeofcustomershas

beenreallywide,withinterest

from12yearsoldandup.Nic

hasevensoldsneakersto

customersintheir80s.

KoolandtheGang

demonstrateswhatispossible

whenyoudiscoveranicheand

developabusinessthatfillsit.

Nicisreallypleasedwith

theresponsetothebusiness:

“It’sbeenreallygoodandwe’re

morethanhappywithwhat

hashappened.”

■ Visit35HighStreet,

Ilfracombeorinstagram.com/

kool_and_the_gang

6 business action | Late summer 2020 | business-action.co.uk


ILFRACOMBE HEADER

The proposed Ilfracombe Premier Inn as it would appear from Market Street – illustration by Arch-e-tech Design Ltd. Artist’s impression – for illustrative purposes only

£6m Ilfracombe hotel a priority

Along-standingschemeto

buildanewPremierInnin

IlfracombehasbeentakeninhousebyWhitbreadPLC,

whichaimsto“movequickly”

toprogressthedevelopment.

“Planningpermissionwas

previouslygrantedfora

developertobuildanew

PremierInnhotelonMarket

StreetinIlfracombe,”saysPaul

Smith,Whitbreadacquisition

managerfortheSouthWest.

“Unfortunately,the

developerwasunabletodeliver

thehotel.

“TheMarketStreetsiteisin

anexcellentlocationandwe

wereverykeentobringa

PremierInnhotelto

Ilfracombe.Todelivergreater

certaintyandsecuritytothe

projectwehavepurchasedthe

siteandwillbringitforward

fordevelopmentourselves.

“Aplanningapplicationfor

theproposedhotelwas

submittedtoNorthDevon

Councilatthebeginningof

August.Ifitisapproved,we

willmovequicklytoimprove

thederelictsiteanddeliverthe

newhotel.”

Welcome regeneration

TheplanssubmittedtoNorth

DevonCouncil(reference

71793)detailtheproposalsfor

the81-bedroomhotel,which

wouldalsofeatureagroundfloorrestaurant.Thenew

buildingwouldreplacethe

currentlyderelictformer

nightclubandbar,andbe

situateddiscreetlyinbetween

WilderRoad,runningalong

theseafront,andIlfracombe

HighStreet,accessedvia

MarketStreetArches(see

artist’simpressionsaboveand

below).Hotelguestswouldbe

withinoneortwominutes’

walkofboththeshopsinthe

HighStreetandtheseafront.

Boost to town’s economy

Initsproposal,Whitbread

disclosesthatitswebsite

receives125,000searchesfor

accommodationinIlfracombe.

Italsoestimatesthat,witha

projected70%occupancyrate,

itshotelwouldattract39,321

additionalovernightstaysin

Ilfracombeeachyearand

generateanextra£1.6million

ofvisitorspendingforlocal

businesses.

“Ourhotelsinseasidetowns

likeIlfracombeperformvery

well,attractingahighnumber

ofgueststhroughouttheyear,”

addsPaulSmith.

“Theyalsohelptosupport

thelocaleconomyasmostof

ourcustomersvisitlocal

attractionsandeatanddrink

outwhentheystaywithus.”

Local job creation

Whitbread’splansstatethatthe

£6millionschemewouldcreate

temporaryjobsduring

constructionandpermanent

rolesoncethehotelopened.

“Weexpecttocreate

approximately30newjobson

opening,withrecruitment

focusedinIlfracombeandthe

localarea,andsupportmany

moreduringtheconstruction

phase,”saysPaulSmith.

The proposed Ilfracombe Premier Inn as it would appear from Wilder Road

on the seafront – illustration by Arch-e-tech Design Ltd.

Artist’s impression – for illustrative purposes only

Theconstructionphase

wouldbeexpectedtocreate55

full-timeequivalentjobs,

includingbothskilledand

unskilledpositions,supported

byofficestaffoff-site.

Onceopen,thePremierInn

wouldbeexpectedtocreatethe

equivalentof20full-time

equivalentjobs,bothskilled

andnon-skilled,including

frontofhouse,technical,

housekeeping,kitchenand

managementpositions.There

wouldbeopportunitiesfor

flexibleworking,shiftsand

part-timework.

Whitbreadstatesthatits

recruitmentapproachistofully

involveJobcentrePlusin

recruitmentinordertotarget

jobopportunitiesat

unemployedlocalresidents.

PremierInn’stargetisfor50%

ofitsnewjobstobetakenby

jobseekersnotinemployment,

educationortrainingaged16

to24-years-old.Asaresultof

offeringapprenticeship

programmesandmanagement

trainingtoitsstaff,PremierInn

establishmentsareableto

recruit80%ofmanagement

rolesinternally.

PaulSmithverymuchhopes

thattheproposalswillbe

approved:“Wehopeour

proposedinvestmentwillbe

welcomedbythecounciland

welookforwardtoworking

withofficersaswemove

towardsadeterminationdate

intheautumn.”

■ Detailspremierinn.com

@businessactionm | Late summer 2020 | business action 7


EXPORTING

HEADER

Adapt, build and export

The world is in flux rightnow.

Uneasyrelationshipsbetween

countriespreferring

protectionismoverWTOrules

areevidentanddisturbing.

Thereisaclearconflict

betweenthetenetsoftheWTO

andprotectionismthatmakes

foruneasyreading.

HereintheUK,our

economyandourfutureshave

significantlyaltered.This

pandemichascausedcountless

challengesforcompaniesand

employeesalike.Overlayingthis

crisis,internationaltradershave

toreactandadapttonewrules

issuedbyHMGovernment.

Thelong-awaitedBorder

OperatingModelwasissued

recently,providingaguideto

howtheborderwiththe

Mike CourtofInternational

TradeMattersdiscussesthe

optionsastheEUTransition

Perioddeadlinehurtles

towardsus,despiteother

businessdelays...

Asaninternationaltrade

consultant,Ihavebeenasked

manytimes,“howcanwe

manageourbusinessafterthe

endofthetransitionperiod

on31/12/2020?”

Three questions

Ialwaysask:“Whatisityou

wanttodo?”

1. Doyouwanttotakeback

controlofyourimport/

exports?

2. Doyouwanttotake

advantageofsomecost

savingprocedures?

3. Doyouwanttoupskillyour

workforce?

International Trade Matters has provided export advice to

businesses in North Devon and across the region for many years.

Now is the time for many businesses to start or increase exporting

– for some it will enable survival, while for others it can bring a

wealth of opportunities. Linda Middleton-Jones sets the scene and

Mike Court offers some practical tips

EuropeanUnionwillworkafter

thetransitionperiod,aswas

thechangetopaymentof

importtax–seegov.uk/

government/publications/theborder-operating-model

Wealsohadnoticeofduty

reliefformedicalgoodsanda

FinTechschemeforUK–Africa

tradefocusingonthe‘Techfor

growth’programme,designed

toincreasefinancialservices

accessinemergingmarkets–

seegov.uk/government/news/

tech-for-growth-designed-to-

Iftheanswertoallthisis

yes,thenthesearethesmall

stepsyoucantaketoachieve

thoseaims.

Managing agents

Toregaincontrolofyour

import/exportcustoms

proceduresyouwillneedto

understandthatitisthe

responsibilityofyourbusiness

tomanagethirdpartyfreight

forwarders,fastparcelcarriers

orcustomsagents.Youwill

needtoissuethemdetailed

instructionsonhowto

manageyourfreightattheUK

borders.

Bearinmindthatasof

01/01/2021allshipmentsinto

andoutoftheEUwillrequire

someformofcustomsentry,

evenifthereiszerotariffson

increase-financial-services-

access

Nodoubt,moreareinthe

pipelineorbeingissuedaswe

write.Watchouttoofornews

onafreetradeagreementwith

Turkey.

Itiscleartousat

InternationalTradeMatters

thatthereisanurgencyin

gettingthiscountryselling

overseas.Weneedtobevisible;

weneedtobeactive;weneed

tomeettheneedsofthenew

worldorder.

Trade with Europe from 2021

thegoodsinquestion.

Grants for IT

Thenyouneedtodecideifyou

aregoingtomakethecustoms

entriesyourselfusinga

softwarepackagethatlinks

yourbusiness/stockcontrol

systemtotheHMRCcustoms

system.

Therearestillgovernment

grantstoenableyouto

purchaseIThardwareand

softwaretoachievethis,along

withgrantstocover

trainingacrossavarietyof

internationaltradeand

compliancetopics–upto

£2,250pertrainee.

Run a customs warehouse

Ifyouhaveawarehouseon

site,canyousavemoneyby

Forsomethatmaymean

diversificationand/oramove

todigitisation.Itmaybe

adaptingtosmallerorder

quantitiesorevena

repositioningofasupplychain.

Itcouldbelookingatnew

marketsorevenmakingsure

youremployeesaretrainedto

meetthenewchallenges.

Whateveryourstrategy,now

isthetimetobuildonour

individualandcollectivesector

strengthsratherthanfocusing

onourweaknesses.

Itistimeforustoreact,

adaptandbuild.

Inessence,thinkchameleon

notdinosaur!

■ Details01398332881or

internationaltradematters.com

convertingpartorallintoa

customswarehouse?Ifso,you

willsaveallimportdutyand

importVATuntilyour

productsareeithersold

domesticallyorre-exported.

Thiscanprovideexcellent

cashflowsavingsinrealterms,

givingyouanadvantageata

timeofuncertainty.

Youwillneedtoregister

withHMRCandapplytorun

acustomsspecialprocedure,

whichcanbedonequiteeasily,

butitrequiresdedicated

proceduresforyourbusiness

andstafftraining.

Youwillneedtoregister

withcustomsforsimplified

customsprocedures.

Four months to prepare

Allthiscanbeachievedinthe

lastfourmonthsofthisyear

andInternationalTrade

Matterscanhelp.

8 business action | Late summer 2020 | business-action.co.uk


Do you see your competitors

everywhere?Whatarethey

doingdifferently?Howcan

youimproveyourvisibility?

Sometimes,increasingyour

visibilitycanbeassimpleas

doingsomethinginsteadof

notdoinganything.

Somanybusinessesdonot

takethelargenumberof

opportunities–oftenfree

opportunities–availableto

themthatjustdoingsomething

cangiveyouabigstepup.

What holds you back?

Itisparadoxicalthatbusiness

ownerscaninvestthousands

ofhoursand/orthousandsof

poundsinbuildingabusiness,

thensabotagethesuccessthey

haveearnedbyshrinkingback

inhorrorwhenofferedthe

chancetopromoteit.

Wheninterviewing

businessownersforBusiness

Action,Iconsciouslyfocuson

discoveringwhatmakesthem

tickandwhatmotivatesthem

torunabusiness.

Peoplelikereadingabout

this.Moreimportantly,people

buyfrompeopletheylike,so

expressingyourpersonality

throughyourbusinesshelpsto

promoteit.

Whatfrustratesmeishow

often,whenthetimecomesfor

aphotograph,manybusiness

ownersvigorouslydeclinedue

tofear.

Now,we’reallvaintosome

extentandIcontinueto

mournthelossofmyhair,but

itisessentialtohaveasenseof

proportionaboutthis.

Ifyourdreamcustomer

offeredyouanexclusivesales

contractsubjecttoyouvisiting

theirofficetosignthe

agreement,wouldyouturnit

downbecauseyou’veamoleto

therightofyournoseoryour

waistmeasuresafewmore

inchesthanyou’dlike?I

suspecttheansweris:no.

Sowhynotappearina

photowhenyouneedto

promoteyourbusiness?

Admit your success

Whenyourbusinessattracts

enoughcustomerstobuyfrom

youthattradingbecomes

viable,you’redoingsomething

right.Whencustomersreturn

tomakerepeatpurchases,

you’redoingalotthatisright.

Doyourecognisethis?

PUBLICITY HEADER

Don’t shoot me!

I’m only the

business owner

Business Action editor Robert Zarywacz has aways worked in

communications, first in big corporations and now in Zarywacz, his

communications partnership with brother Simon. While Robert

recognises that there are many useful tools to help businesses

promote themselves, what is most important is their recognition of

their success and their confidence in talking about it

Itisdowntoyouthat

customershavesuchagood

opinionofyourbusinessthat

theybuyfromyouandit’sa

bigreasonforyoutocelebrate.

It’salsoanimportant

sourceofconfidence,which

youneedtorecogniseand

acknowledge.

Fear or modesty?

Noonelikesabigmouthand

it’sunderstandablethat

businessownersfeelcautious

abouttrumpetingtheirown

success,butit’savaluable

sourceofmaterialtousein

yourmarketingandPR.

Whenpeoplearelookingto

Start promoting your business

1. Acknowledge your successes to build confidence

2. Recognise the store of material within your business

3. Do it – either yourself or working with professionals

buy,theywantassurancethat

they’rebuyingfromsomeone

whoknowswhatthey’redoing.

Youcan’tdemonstratethatif

youkeepyoursuccesssecret.

Achieving balance

Theansweristoachievethe

rightbalance:youcantalk

aboutyoursuccesswithout

appearingtoboast.

Somepeopleareconcerned

aboutrevealingtoomuch

personalinformationwhen

talkingabouttheirbusiness

andthisisavalidconcern.

Iamoftenveryactiveon

socialmedia,butI’venever

mentionedthetimeI...andI

neverwill.That’sbecauseI’ve

setmyownlimitsonwhatI

willtalkaboutandwhatI

won’t.Youcandothistoo.

Everyone’slimitswillbe

different:setthemsothatyou

feelcomfortable.

A rich source of material

Withlimitsset,you’llseethat

youstillhavearichmineof

materialyoucantalkaboutto

promoteyourbusiness.These

willlikelyinclude:

➤ Yourbrandimagesandlogo

➤ Yourreasonforstarting

yourbusiness

➤ Innovation–howyou

deviseproductsorservices

➤ Yourproductsandservices

➤ Successes–onesaleisa

successsoyouhavemany

➤ Casestudies–howyou’ve

helpedcustomers

➤ Photosandvideos

➤ Reviews–thanksfrom

happycustomers

Onceyou’veestablished

yourconfidencetotalkabout

yourbusiness,youcanuseall

thesetoexpressyourbusiness

‘personality’onyourwebsite,

inblogs,pressreleasesand

articles,onsocialmediaandin

manyotherways.

Promote with confidence

Youcandothisyourselfor

workwithcommunications

professionalswhocan

identifyallyoursuccessesand

usethemtopromoteyour

businesswithconfidence.

Whicheveryouchoose,

makesureyoudoit.

■ Details01271879100

orz2z.com

@businessactionm | Late summer 2020 | business action 9


HEADER WINNER

A winning

The Clovelly Soap Company was

named North Devon Business of

the Year 2020 in the first annual

Business Action Awards after

winning the Made in North Devon

award and being selected as a

finalist in the Digital and Online Achievement Award. The business combines design and manufacturing of

real-world products with successful marketing and both bricks-and-mortar and online retailing, not only

locally, but nationally and internationally. It was this winning formula, exhibiting excellence in every

aspect of business operations, that made it stand out as a worthy winner and an exemplar for all other

North Devon businesses with ambitions for success. All this was rounded off by its ethics as a family-run

producer of handmade products using sustainable natural ingredients.

A successful businessneeds

alotmorethanjustagood

productorservice.Research,

marketing,salesandefficient

administrationareallessential

toensuringthatabusiness

establishesitselffirmly.

TheClovellySoap

Company’ssuccessaswinnerof

theBusinessActionNorth

DevonBusinessoftheYear

2020isanexcellentexampleof

howthisoperatesinpractice.

Birth of a business

Thebusinesswasstartedby

Barnstaple-bornSarahHarper

in2004whenshewasworking

inLondon’sfinancialdistrict.

Afterexperiencingsome

allergies,Sarahdecidedtostop

usingmass-producedproducts

andstartmakingherownsoap.

Shehadbeengivenabookon

soapmakingandwantedtouse

traditionalmethodsandthe

bestnaturalingredients,andto

introduceotherstothe

differencethathandmadesoap

andskincarecanmaketoskin.

ThisledSarahtoherquitting

herjobandbecomingasoap

maker.Shealsobecamea

massagetherapistanddogwalkerwhileformulatingher

firsteightsoaps,whichshesold

atcraftfairs.

Inadditiontomakingsoap,

Sarahbeganteachingsoap

making,addinganewbranch

tothebusiness.

Asbusinessprogressed,and

followingthebirthoftheir

daughter,Sarahandhusband

Casiedecidedtomoveoutof

Londonandtheymadethe

movetoNorthDevonin2009.

Rebranding and growth

Thefamilyfoundtheideal

locationforbothhomeand

businessinClovelly.The

renovationoftheoldvillage

granaryprovidedsuitablespace

forsoapmakingandforclasses.

Thenewlocationalsoledtothe

rebrandingofthebusinessand

itsdistinctivenameasThe

ClovellySoapCompany.

Aswellasteachingsoap

making,Sarahhasalsotaught

businesscoursesandmentored

othersoapmakers.

“Gettingthebrandingand

marketingrightisimportant,”

explainsSarah.

Expanding range

Thebusinesshasalsoexpanded

itsrangeofproductstoinclude

handmadesoaps,moisturers

anddeodorants,shampoos,

bathproducts,amale

groomingrange,petproducts

andhomefragrances.

Sarahiskeentosupport

localmanufacturingandreduce

relianceonimports,especially

fromanenvironmentalpointof

view.Thecompanyaimstobe

“asenvironmentallyawareand

responsibleaspossible”.Its

naturalproductscontainno

Sarah’s husband Casie joined her in the business

harmfulchemicalsandarefully

biodegradable,andit

researchesingredientstoselect

onlythosewhichcausethe

minimumimpacttothe

environment.Whilefamily

memberstestproducts,no

productsaretestedonanimals.

10 business action | Late summer 2020 | business-action.co.uk


HEADER WINNER

formula

Awards judge Vikas Mahajan of

Aramis Rugby explains why judges

selected the Clovelly Soap

Company as North Devon Business

of the Year 2020: “Along with the

other judges I had a tough time

deciding who the true winner should be. We deliberated long and hard over product mixes, brand

positioning, marketing efforts and a host of other criteria before we all agreed that The Clovelly Soap

Company was a truly deserving winner. The Clovelly Soap Company stood out because they seem to have

ticked all boxes, especially the way they chose the business name and the brand, which resonates with

customers as something truly made in North Devon. Plus the efforts that they have put into promotion

and distribution, for me, was a very good deal.”

Anotheraimistoensure

packagingisminimal,plasticfreeandfullyrecyclable.Its

soapsandcandlesarepackaged

inFSCcertifiedpaper,

producedintheUK,andin

card,tinandrecycledglass.

Thecombinationofits

Sarah Harper, founder of The Clovelly Soap Company

productdevelopmentand

productionanditscommitment

toresponsibleandsustainable

manufacturingcontributedto

TheClovellySoapCompany

winningtheBusinessAction

MadeinNorthDevonAward

for2020.

Family business

Aswellasgrowingitsproduct

range,TheClovellySoap

Companyhassteadilygrownits

teamto14employees.Atruly

familybusiness,Casiejoined

thebusinessfull-time,while

Sarah’scousinNataliejoined

andnowhandlesmuchofthe

companyadministration.

Selling locally and globally

ReflectingSarah’srecognition

oftheimportanceofmarketing

andselling,TheClovellySoap

Companyoperatesmultiple

saleschannels.

“Weseethousandsofpeople

inourshopeveryyear,”says

Sarah.“Ourshopmanager

Sharonhasgottheshop

lookingfantastic.Sinceshe’s

takenover,theshophasreally

takenoff.”

Withsomanytourists

attractedtoClovelly,theshop

introducesnewcustomers,

manyofwhombuypresentsor

goontoorderonline.

Thecompany’sextensive

onlinepresencecomplements

theshopbymaintainingsales

outofseason.Thisprovedvital

forsalesduringlockdown

whentheshopcouldnotopen.

Aswellasitsownwebstore,

thebusinesssellsviaEtsyand

generatessignificantsales

throughAmazon.Theseare

supportedbyastrongsocial

mediapresenceonFacebook,

InstagramandPinterest.

Thiseffectiveuseofthe

internetwasrecognisedbythe

TheClovellySoapCompany

beingnamedafinalistinthe

BusinessActionDigitaland

OnlineAchievementAward.

Inadditiontodirectsalesto

consumers,thecompany

supplies60stockistsinDevon

andacrosstheUKand

internationallyinIceland,Italy,

SingaporeandChina.Italso

offersaprivatelabelserviceand

providesbespokeproductsfor

othercompanies.

2020 and beyond

Sarahsaysthatwinningthe

awardswasa“nicesurprisein

themiddleoflockdown”.

“Ican’tquitebelievewhat

we’veachieved,”sheadds.

Afterlockdown,theshopis

openagainandTheClovelly

SoapCompanyiscontinuingto

developaftermoving

productionintobiggerfacilities

intheOldSchoolinClovelly.

Watchoutformorenews

fromthiswinningbusiness.

■ Details01237432153or

theclovellysoapcompany.com

VISIT THECLOVELLYSOAPCOMPANY.CO.UK

@businessactionm | Late summer 2020 | business action 11


YOUNG PEOPLE

Appreciating autism in the workplace

Increasing inclusivityisa

statedaimofmanybusinesses,

butoneofthebiggestbarriers

toputtingthisintopractice

remainstheperceivedrisks.

Whatextraresourcesare

required?Willitimpact

businessperformance?Does

thebusinesshavethe

managementcapability?

Asaresult,progressin

increasingemploymentfor

groupssuchaspeoplewith

autismremainspainfullyslow.

AccordingtoAmbitiousAbout

Autism,fewerthanoneinfour

autisticyoungpeopleaccess

educationortrainingbeyond

school,andonly15%ofpeople

withautismbelieveemployers

willofferthemajob.Only16%

ofpeoplewithautismarein

full-time,paidemployment,

eventhough73%saytheywant

towork.

Additionalchallenges

createdbyCoronavirussuggest

thatintheshorttermmany

businessescouldbecomeeven

moreriskaverseduetodifficult

tradingconditions.However,as

anytrueentrepreneurwill

acknowledge,riskwalkshandin-handwithopportunityand

employerscouldfindtheymiss

outonawealthoftalent.

Potential for business

Recognitionofthevalueoffered

byindividualswithautismis

thedrivingforcebehind

WayMakers,newlyestablished

byAlexKellytosupportyoung

peopleaged14andabovewith

autismandanxiety.

WayMakersaimstohelp

individualsmakesuccessful

transitionstodeveloptheirfull

potentialaswellastosupport

organisationsinadopting

Alex Kelly of WayMakers supports young people with anxiety and autism

inclusivitypracticesthatunlock

thehugepotentialthat

employeeswith‘invisible’

challengescanbringtothem.

“Weallknowthatreaching

fornewopportunitiesalways

involvestakingrisks,”says

Alex.“Butrisktakingcanfeel

overwhelminglyfrighteningfor

somepeople,sothebest

approachistotakesmallsteps.

“Throughmyyearsof

leadingaspecialisteducational

provisionfor11to16-year-olds

withautismandanxiety,I

becamewellpractisedat

creatingbespokeplansofsmall

stepsinpursuitofnew

experiencesandopportunities,

bothacademicandoutsidethe

classroom.

“Thisgentlejourneybegan

withtheyoungsters’strengths,

wishesandneedsandby

listeningclosely.Theyneedto

knowtheyhavesomecontrol

overthedirectionandpaceof

thejourney,andthattheroute

canbechangedaccordingto

theirneeds.

“Sometimes,Ifoundthis

wasthefirsttimeapupilhad

reallyfeltlistenedto.Well,I

lovehearingpeople’sstories

andIloveputtingtogetherall

thepiecesofthejigsawtohelp

megetafullpictureofwho

theyareandwhatdrivesthem,

soofcourse,Ilovedthispartof

thejob.”

Putting it into practice

Afterworkingwithanumber

ofyoungpeoplemakingthe

transitionto post-16education

settings,Alexreflectedonall

thechangestheseyoungpeople

face,frommovinghouseto

findingandchangingjobs.

Understandingthatthese

transitionssoeasilyfailwhen

anindividual’sstrengths,

wishesandneedsarenot

consideredoracknowledged,

Alexaimstoprovidethe

supporttheyneedtomaintain

progressthroughWayMakers.

Practical business help

Alexalsorecognisesthe

concernsbusinesseshaveabout

makingtheirowntransitionto

achieveincreasedinclusivity:

“Icanhelporganisations

understandthescopeof

autism,andadviseonhowto

reachthosecandidates,playto

theirstrengthsandtweakthe

recruitmentprocesstoachieve

realinclusivity.

“Whilethese‘reasonable

adjustments’tendtobe

marginal,therewardscanbe

huge,foreveryoneconcerned.”

Adjustmentsrequiredfrom

businessescanrangefrom

adaptingrecruitmentscreening

processes,toensurecandidates’

trueabilitiesarenotpassedover,

tosmalladaptationsinthework

environment,suchaschangesto

thelightingorpositionof

workingareas.Communicating

effectivelyalsoplaysabigpart

inenablingautisticemployeesto

workproductively.

“Icandothelegworkfor

businesses,makingsurethey

understandthereasonsfor

adjustmentsandseethevalue.”

Alexlikestokeepintouch

withbusinessestofollow

individuals’progressandcan

offerfurtheradviceand

supportifrequired.

“I’dlovetoseereal

acceptanceandproactive

supportwhenitcomesto

neurodiverseconditionslike

autism,notjustinNorth

Devonbuteverywhere.”

Withgreaterappreciationof

autism,businessescannotonly

improvethelivesofindividuals

butalsobenefitthemselvesby

takingonemployeeswith

valuabletalents–allachieved

throughmakingreasonable

adjustments.

AsAlexsays,“We’retalking

aboutveryeasysteps.”

■ Details07309563563or

waymakers.co.uk

Does your accountant...

Listen to you and act on your needs?

Cranford Business

Services Limited

Explain your accounts in terms you understand?

Arrange meeting at your convenience?

www.accountsindevon.co.uk

Old Stone, Cranford, Bideford, Devon, EX39 5QW

07896 204 857

Leaving you free to concentrate on what you do best!

DARLINGS NATURAL HEALTH

REDUCING SINGLE USE PLASTIC

LOCAL PRODUCE

Ilfracombe honey • Woolacombe eggs

Gluten-free, vegetarian & vegan products

REFILL CENTRE

Bring your own container and refill

41 High Street, Ilfracombe, EX34 9DA

Tel: 01271 867775

darlingsnaturalhealth.com

12 business action | Late summer 2020 | business-action.co.uk


YOUNG PEOPLE

Young people want to experience work

Applying for jobsistoughfor

anyone,butwhenyou’reatthe

startofyourcareerwithno

previousexperienceandyou

haveadditionalneeds,itis

exceptionallytough.

TheLibraSchoolinSouth

Moltonrecognisesthisandto

supportitschildren,who

displayemotionaland

behaviouralproblemsand

havespecialeducational

needs,itislaunchingawork

experienceprogrammeforits

14to16-year-oldsinNorth

DevonandWestSomerset.

Libraisanindependent

specialneedsdayschool

dedicatedtothecareand

educationofyoungpeople

(aged5to18)whohave

experiencedfailureorloss,

oftenthroughadverse

childhoodexperiences.It

enablesitschildrentoachieve

hugeacademicprogress,

providingchallengeand

opportunitytoempowereach

individualtoachievetheir

personalpotential.

Barriers to employment

Asifthechildrendonotface

enoughbarrierstotaking

theirfirststepstowardsthe

worldofemployment,

Coronavirushascreatedeven

morechallenges.

Thatiswhy,asweexit

lockdownandstartreturning

tonormality,theLibraSchool

isappealingtoemployers

wantingtosupportthe

communitytoconsider

offeringtheirchildren

valuableworkexperience.

£10 per hour payment

Nurturingandsupportive

employersandself-employed

professionalsaresoughtfrom

allsectorstoprovidehigh

qualityworkexperienceand

qualificationopportunitiesfor

oneortwodaysaweek.

Participatingbusinesses

willbepaid£10perhourfor

thetimetheyoungpeople

spendwiththebusinessin

recognitionofthetimebeing

giventothem.Fullinduction

trainingcanalsobeprovided

beforeplacementsbegin.

Toensurethesafetyand

protectionofchildren,

applicantsarerequiredto

undergochildprotection

screeningappropriatetothe

post,whichtheLibraSchool

willadviseoninadvance.

Creating interest in work

Likeanyonesearchingfora

careertosupportthemselves

throughlife,thechildrenneed

stimulatingworkexperience

inawiderangeoffields.This

canrangefromworkingwith

animalstofarming,cookery

andworkingwithchildren,

especiallythosewithautism,

andtheschoolwillbepleased

tohearfrombusinesses

operatinginanysector.

Childrenfromtheschool

havecompletedsuccessful

workexperiencespreviously,

includingataholidaypark,

whichincludedacombination

ofgardening,maintenance

andworkwithchildren

throughthesportsteam.This

developedarangeofskills

frompracticalworkwithtools

tolistening,teamworkand

workingwithguests.The

childrenthatarereadyfor

workexperiencehave

completedtheirtherapeutic

journeyandareemotionally

readytobeginexperiencing

theworldofwork.

Register your interest

Whilecurrentrestrictions

mightdelaythestartofwork

placements,theschooliskeen

todiscussopportunitieswith

businessessothatchildrencan

starttheirworkexperienceas

soonasconditionsallow.

Seetheschoolwebsitefor

detailsoftheprogrammeor

contacttheschooltoregister.

■ Details01598740044or

libraschool.co.uk

@businessactionm | Late summer 2020 | business action 13


YOUNG NEWS PEOPLE

Pupils’ app wins £10K for school

A team of four pupilsfrom

PiltonCommunityCollege

havebeennamedrunners-up

intheNationalLongitude

ExplorerPrizeCompetition.

ThemembersofTeam

ADOA–AmeliaDapling,Alfie

Hamley,DottyBaldaro,and

OraNyathi–havealsobeen

awarded£10,000fortheir

schooltodevelopSTEM

provisionafterdevelopinga

navigationappforpeoplewith

limitedmobility.The

FreeWheelersappisdesigned

toprovideaccessibleroutes

usinganonlinemapthattakes

intoaccountgradient,stepsand

terraintoimprovethe

individuals’independence.

Thepupilsworkedremotely

withexpertsandmentors

throughoutlockdownto

developtheapp.Theyalsotook

partinalaunchtrainingdayin

Londonandhavecompleted

onlinetrainingontopics

includingentrepreneurship,

projectmanagementand

communication.They

developedtheirappusingthe

onlinetoolMarvel.

Whiletheteamhavehada

greatexperienceparticipating

intheproject,theywerenot

Medal winners: (from left) Amelia Dapling, STEM coordinator Philip Goodland,

Alfie Hamley, Dotty Baldaro, headteacher Graham Hill and Ora Nyathi

expectingsuchsuccessandare

veryexcitedtohavebeen

namedrunners-up,

PhilipGoodland,STEM

coordinatoratPilton

CommunityCollege,said:

“EveryoneatPiltonis

extremelyproudofwhatthis

grouphasachievedin

challengingcircumstances.

Theyhavebeensodetermined

andhaveshowngreatresilience

andresponsibilitycreatinga

fantasticproduct.”

HannahPictonfromthe

LongitudinalExplorerPrize

Teamsaid:“Wearesoproudof

yourteam’sachievementaswe

couldreallyseethe

developmentfromyourinitial

applicationtoyourfinal

submission,andjusthowmuch

effortyouhadallputin.”

AmeliaDaplingfromTeam

ADOAsaid:“Oursolutionis

crucialtoimprovingthe

physicallydisadvantaged,

elderlyornewparents’

confidenceandlevelofoutdoor

timeanditaimstomaketheir

livessignificantlyeasier.”

TheLongitudeExplorer

Prize,organisedbyNesta

Challengesinpartnershipwith

theDepartmentforBusiness,

EnergyandIndustrialStrategy,

supportsyoungpeopletolearn

creativelyaboutSTEM

(science,technology,

engineeringandmaths)while

honingimportantentrepreneuriallife-skillsnotusually

taughtintheclassroom.The

prizeencouragesentriesfrom

youngpeoplefromacrossthe

UnitedKingdomandfromall

backgrounds.

ItreflectstheBritish

Government’sfirstever

challenge300yearsago,which

resultedintheinventionofthe

chronometerbyclock-maker

JohnHarrison.

In2020,youngpeoplewere

challengedtodeviseideasthat

useArtificialIntelligence(AI)

acrossfourthemes,basedon

thegovernment’sIndustrial

StrategyGrandChallenges,to

helppeople:livelonger,live

better,livetogether,livegreener.

■ Detailslongitudeexplorer.

challenges.org

14 business action | Late summer 2020 | business-action.co.uk


HOLSWORTHY NEGLIGENCE

Accountancy practice expands

after first year

My journey in accountancy

beganwhenIwas14.My

originalcareerchoicewasto

beanarchitect,butwhenI

appliedformytwo-weekwork

experienceplacement,noneof

thelocalfirmsweretakingany

students.MyDadsuggested

accountancy,saying“people

alwaysneedaccountants,”soI

securedatwo-weekplacement

atanofficemanagedby

HolsworthylegendDave

VaughanandIhavealways

toldhimthatIblamehimfor

makingitsoenjoyablethatI

choseitasacareer.

WhenIfinishedschool,I

knewthatIwantedtogo

straightintotheworldof

work,soIwrotetothe

companyIhadcompletedmy

placementwithandasked

themforajob.Theytookme

onandputmethroughmy

studies.WhileIcontinuedto

workwithDave,Ilearnthow

importantitwastohave

‘peopleskills’aswellasahead

fornumbers.

Fastforward25yearsfrom

thestartofmyworkinglife

andafterworkingforthree

largeaccountancypractices,

I’venowbeenself-employed

forjustover12months,with

around150clientsonmy

books,rangingfromfarmers,

pubsandplanthiretotree

surgeons,dogbreedersand

Gareth Pollard is an established name in North Devon accountancy

circles and after striking out on his own is celebrating his first

anniversary by welcoming his wife, Laura, into the business. Here he

describes what drives him and his experience running his practice

A family affair: (from left) Gareth Pollard with son Elliott, already

showing an interest in business, and wife Laura, who has recently

joined the practice

engineersandeverythingin

between.Someoftheseclients

havefollowedmefrommy

previousemployment,butI

amnowtakingonmoreand

morewhohavefoundme

throughmyadvertisingorby

wordofmouth.

Iundertakeanyaspectof

accountsworkand

throughouttheCOVID-19

pandemicIhavebeenbusier

thanever,offeringsupportto

myclientsandlearning‘onthe

job’abouttheCoronavirusJob

RetentionandEatouttoHelp

outschemesandanyother

supportavailable.

Withmyworkload

increasing,Ihaverecently

employedmywifeLaurato

takeonmyadminand

compliance,meaningIam

abletocontinuetotakeon

newclients.

Workingfromhome

enablesmetokeepmy

overheadslow,whichis

reflectedinmyfees.Italso

meansIcanspendmoretime

withLauraandoursix-yearoldson,Elliott,whoIwill

soonbegintrainingasheis

alreadyshowinganinterestin

numbersandmywork.

Throughoutmycareer,

developingrelationshipswith

clientshasalwaysbeen

importanttomeandthisisone

ofthereasonsIwantedto

branchoutonmyown,because

Iwasfindingthatthelarger

accountancyfirmswere

becomingfartooimpersonal

andIwasn’tabletoengagewith

clientsinthewayIwasusedto.

Manyofmycurrentclients

haveagreedwiththis,whichis

whytheyhavesoughtmeout,

ratherthanoneofthemore

corporatefirmsofaccountants.

Iwouldliketotakethis

opportunitytothankclients

oldandnewforsupportingme

inmynewventure.

■ Details01409254817or

garethpollardaccountancy

services.com

Community supports town’s businesses

A common themeduring

lockdownhasbeenthedeath

ofthehighstreetandtherise

ofonlineshopping.Yetin

manyofNorthDevon’s

communitieswherealarge

percentageofretailersremain

independent,community

supportforbricks-and-mortar

retailisholdingupwell.

PeteShepherdisthe

proprietorofShepherd’s

HardwareinHolsworthy,

whichheopenedinresponse

tolocaldemand.Heisalsoa

towncouncillor,keento

supportlocalbusinessesand

thecommunity.

“Wehavebeenabletoopen

allthewaythrough.Itwas

quiettostartandabiteerie

seeingthetownsoquiet,but

afterrestrictionseased,it

startedgettingbusyagain,”

saysPete.“Wehavebeenfairly

busythewholetime.”

Whilerestrictionshave

impacteddifferenttypesof

businessindifferentways,Pete

saysthatmostbusinesseshe

hasspokentowhohavebeen

abletoopenappeartobe

doingsatisfactorily.Anumber

ofretailersarealsoinvesting

inrefurbishmentoftheir

premisesornewequipment,

thankstogovernmentgrants,

andarehopefulthiswill

enablethemtoservelocal

customersevenbetter.

“Whenpeoplecomeinto

town,theyaregenerally

spending,”addsPete.“Many

businessesarehavingabig

pushonsocialmedia,whichis

helpingpeopletodiscover

theirlocalshops.”

Thecontinuationofsuch

supportforindependent

retailerswillhelpto

strengthenboththeeconomy

andthecommunityasawhole.

@businessactionm | Late summer 2020 | business action 15


RECRUITMENT

Recruitment consultancy supports you

Employmentisoneofthe

biggestconcernsformany

peopleas,forthefirsttimein

recenthistory,theeconomy

suddenlystopped.

Withnobusinessimmune

totheimpactoflockdown,

evenrecruitmentconsultants

hadtotakeaction.Simple

Recruitment,whichopenedits

BidefordofficeinJuly2018,

closedthebranchtemporarily

whilecontinuingtoprovidea

virtualserviceforclientsand

candidates.Theoffice

reopenedfullyinJuly.

ManagingdirectorJayla

Wilcoxisnostrangertotough

challenges,havingstartedthe

businessattheheightofthe

lastrecession.

“Wehavetakenareallong,

hardlookatthebusinessand

theteamhasbrainstormed

abouthowweworktogether,”

saysJayla.

Jayla’smaingoalwasnotto

loseanyofherteamandthe

businesshasemergedfrom

lockdownintact,inthefaceof

toughoperatingconditions.

Simple Recruitment’s Bideford team: (from left) Sandra-Keatley Lees,

Charlotte Heath, Karen Wraxton and managing director Jayla Wilcox

WiththreeofficesinNorth

Devon,Somersetand

Wiltshire,Jaylaimmersed

herselfinthehands-onday-todayrunningofthebusiness,

givingherthechanceto

remindherselfofwhateach

memberoftheteamdoes.

“Itgavethechancetolook

atwhatwewanttoachieve,”

addsJayla.

“We’vealsohadbrilliant

conversationswithbusinesses.

Peopleseemtohavemoretime

andit’sbeennicetotalkand

gettoknowpeoplebetter.”

Muchofthistimewasspent

consultingwithbusinesses,

someofwhichweredealing

withemployeeredundancies,

alongwithindividualswho

hadlosttheirjobsandwere

lookingfornewpositions.This

ledtoprovidingtheSimple

RedundancySupportpackage,

workingalongsidecompanies,

offeringcareersadvice,

helpingindividualswiththeir

CVsandestablishingwhat

makesthemstandoutinthe

employmentmarketplace.

“That’swhatwe’reabout:

helpingpeoplein

communitiesandhelping

themfindnewroles,”adds

Jayla.“Wehaverevised,

re-emphasisedandrenewed

ourmessage.”

Fromthestart,Jayla’saim

hasbeenforSimple

Recruitmenttomakethe

wholerecruitmentprocess

simple,bothforemployers

andcandidates,andshe

believesthisasrelevantnowas

ithaseverbeen.

Whilesomecompanies

mightbetemptedtostart

managingtheirrecruitment

in-house,inthebeliefthatit

canreducecosts,therealityis

thattheywillneedextratime

andresourcestoachievethis,

withnoguaranteethatthey

willfindtherightcandidates.

SimpleRecruitmenttailors

itsservicetoeachspecific

requirementtospeedupthe

processandensurethata

company’sinvestmentin

peopleissound.

Itstartsbydiscussinga

client’sneeds,wantsand

expectations,thenidentifying

suitablecandidatesfromits

owndatabaseandthroughits

expertiseinsifting

applications.Italsohandles

rejectionsandcandidate

feedback,andhasaninfluence

onthecandidates’decision

making.

TheothersideofSimple

Recruitment’sroleisworking

withcandidates,whoselives

areaffectedmassivelybytheir

searchforjobs.

“Wealwaysrememberthat

allcandidatesarepeoplewith

families,”saysJayla,“andwe

respectthepeoplewework

with.”

While2020mightnothave

progressedasoriginally

planned,SimpleRecruitment

isnowmovingforwardswith

renewedpurposeandhasjust

launcheditsnewwebsite.

Itiscurrentlyworkingon

permanentandtemporary

employmentsolutionsinthe

industrialandcommercial

sectorsthroughouttheSouth

Westatalllevelsandwelcomes

approachesfromnewclients

andfromindividualsseeking

helpwiththeirjobsearch.

■ Details01237439500or

simplerecruitmentltd.co.uk

16 business action | Late summer 2020 | business-action.co.uk


WINNERS

Builders merchant’s twin campaigns

RGB Building Suppliesis

thankingtradesandtheNorth

Devoncommunityfor

supportingitsToolsforAfrica

appeal,launchedinJanuary.15

bulkbagsofprelovedtoolshave

beendonated,whichhavebeen

passedtoBarnstaple-based

charityAmigos.

Amigosworkscloselywitha

UKcharitycalledWorkAid,

whichwillnowrefurbishthe

donateditemsandsendthem

toAfrica.Thetoolswillbeused

byyoungpeopletolearn

constructionskillsandhelplift

themselvesandtheirfamilies

outofpoverty.

For13yearsthecharityhas

providedvocationallearning

opportunitiesatKiraFarm

DevelopmentCentreinUganda

(picturedabove)whereyoung

peoplecanspendayear

acquiringlife-changingskills.

Thisincludestrainingin

carpentryandbuilding

techniques,with98%ofthe

graduatesgoingontofull-time

employmentorstartingtheir

ownbusiness.

VioletMcKenzie-Pegg,

branchmanageratRGB

Bideford,says:“Welaunched

ourappealbeforelockdown

wasputinplace,sowe’re

delightedwe’vebeenableto

bringittoasuccessfulclose.

Amigosdoesfantasticworkin

helpingyoungpeoplelearna

tradeandgainemployment

andthisisthesecondtime

we’veworkedwiththecharity.”

RGBBuildingSupplies’

latestcharityinitiativeisraising

vitalfundsforDevonAir

Ambulance.Thecompanyhas

pledgedtodonate25ptothe

charityfromthesaleofevery

promotional‘bulkbag’,which

areusedtotransportlarge

quantitiesofaggregates,suchas

sand,crushedstoneandgravel.

LeeKift,branchmanagerof

RGBBarnstaple,says:“We’ve

createdspecialistbulkbags

whichcarrytheDevonAir

Ambulancelogo,andwe’dlike

toencouragetrade,andretail

customerswhoareperhaps

takingonalandscapingproject

intheirowngarden,tovisitus

foraggregatesandhelpusraise

asmuchmoneyaspossiblefor

thecharity.

“Inadvance,we’dliketo

thankeveryonewhopurchases

abulkbagandsupportsour

fundraisingeffort.”

■ Detailsrgbltd.co.uk

Promote your business all year round with our

Business Action Plans

All plans include

➤ 6 adverts (if selected)

➤ 6 magazine listings

➤ online listing

➤ 6 mailed magazines

➤ plus more

Select plan

£30 Business Action Plan – 6 magazine listings

£150 Business Action Plan – 6 business card adverts

£275 Business Action Plan – 6 banner adverts

£400 Business Action Plan – 6 quarter page adverts

£750 Business Action Plan – 6 half page adverts

£1,375 Business Action Plan – 6 full page adverts

Payment options

Pay in full or by

12 monthly instalments –

with no extra charges.

Put yourself in front of

North Devon businesses.

Book online at business-action.co.uk/plans or call Alan on 07970 671192

@businessactionm | Late summer 2020 | business action 17


Virtual PR: (from left) Rupert Janisch and wife Charlotte Janisch

have launched Turn the Tables

NEWS

New PR agency goes virtual

A former journalistismarking

asuccessfuldecadeinbusiness

bylaunchingavirtualagency,

offeringremotepublic

relationstobusinessesinthe

SouthWestandbeyond.

Sincethesummerof2010,

RupertJanischhasprovided

independentPRsupporttoa

rangeofbusinessesinBristol,

theSouthWest,theMidlands

andaroundtheUK.

Alongwithhiswife

Charlotte,thecouplehave

establishedtheirown

successfulBristol-based

companyoverthepastfour

years,workingremotelyand

travellingtomeetclientsfrom

theirhomeinNorthDevon.

Theyhavealsoestablished

relationshipswithanumberof

independentprofessionals

whoofferarangeofservices,

oftenonaremotebasis,from

digitalmarketingandsocial

mediatomarketingand

communicationsstrategy,

photographyandvideo.

TurntheTables,thenew

agency,willofferthepremium

servicesprovidedbythese

experienced,independent

expertsbutwithnooverheads

topassontoclientsinorderto

fitthebudgetsofallbusinesses.

Withremoteworking

gaininggreateracceptance,

Rupertbelievesthevirtual

agencyisgrowinginviability.

“Virtualworksjustfine,”

saysRupert.“I’vedoneenough

networkingandspokento

enoughbusinessownersto

knowthatthismodelhashuge

appealandisnowbecoming

increasinglyrelevant.

“There’samassivemarket

forqualityservicesat

reasonableprices.Thiswayof

workingcanopenupPRasan

optionforthosebusinesses

whoaredoinggreatthingsbut

don’tgettherecognitionthey

deserve,eitherbecausethey

don’tbelievetheyhave

anythingworthsayingor

becausetheybelievePRis

onlyanoptionforbig

corporateswithhugebudgets.”

■ Details01174033543or

turnthetablespr.com

Slee Blackwell Solicitors are an award winning,

Legal 500 recommended practice. 2020 is our

centenary year. We have come a long way in the past

one hundred years, but we remain committed to the

principles of our founder Ernest Slee to provide the

highest levels of professional service.

We are proud to have been awarded Lexcel

accreditation, the Law Society’s legal practice quality

mark for excellence in legal practice management

and legal client care.

Our clients therefore have the peace of mind of knowing

that their legal affairs are in safe hands and that their

interests are being looked after by an established,

accredited law firm that is

dedicated to providing a first class service.

Call 0808 139 1606 or visit

sleeblackwell.co.uk

Why choose a chartered accountant?

Nigel Bennett FCA,partnerat

GloverStanburyChartered

Accountants,explainswhy

businessesneedtochoosea

charteredaccountant.

Mostpeopleareunaware

thatbylawanyonecanoperate

underthetitleofaccountantor

taxadviserswithouthavinga

formalqualificationor

insurance,whereasachartered

accountanthasundergone

yearsofpracticaltraining,

ethicaltraining,passed

rigorousexaminationsin

financialmanagement,

auditing,businessstrategyand

taxation.Butitdoesn’tstop

there,asoncequalifiedthe

trainingcontinuessothatyou

keepuptodatewiththe

constantchangeswithinthe

accountingworld.

Althoughunqualified

accountantsareboundbythe

samelaws,chartered

accountantshaveprofessional

indemnityinsurancegiving

theirclientsfullprotection.

Theyarealsoboundtoacode

ofethicsbytheInstituteof

CharteredAccountantsin

England&Wales(ICAEW)

andsubjecttodisciplinary

proceduresgivingtheirclients

thatextrapeaceofmind.

AtGloverStanbury

CharteredAccountantswehave

trainedandcontinuetotrain

thosewantingacareerasa

charteredaccountantandhave

doneformanyyears;often

thosewhohavestartedwithus

asatraineehavestayedwith

thefirmandworkedtheirway

up,ashavemostofour

partnersandmanagers.

■ Details01271375271/

01237471881or

gloverstanbury.co.uk

18 business action | Late summer 2020 | business-action.co.uk


1. What was your first job?

Hayhaulingforalocalfarm.

2. What is the best

business advice you’ve

ever received?

Haveahobbytohelpswitchoff,

otherwiseitmayconsumeyou.

3. What do you enjoy most

about business?

Meetingdifferentpeoplefrom

alldifferentwalksoflife.

4. What technology could

your business never be

without?

Acalculator–Iuseitmostof

theday!It’simportant forall

aspects–sawing,tree

purchasing,quoting,somany

things.

5. Describe your business /

management style

I’mveryrelaxed,possiblytoo

muchattimes.Iliketowrite

lists,butdon'talwaysstickto

them.

6. How do you go about

personal development?

Ireadalotinandaroundthe

industry,andkeepaneyeout

foropendaysetc.

Opportunities for business

promotionandnetworking

havebeenscarcesince

lockdownand,whilevideo

meetingshavefilledagap,

nothingbeatsface-to-face

eventsforbuildingnew

businessrelationships.

IN THE HOT SEAT

Tom Bedford of

UK Hardwoods

Each issue we put a North Devon business personality in the hot seat

and ask them 10 questions. This issue we asked Tom Bedford, owner

of UK Hardwoods in South Molton and winner of the Business Action

Young Entrepreneur Award 2020

Promote and network in North Devon

Toresetandrestartthis,

BusinessActionwillbe

hostingaprogrammeofpopupeventsacrossNorthDevon

thisautumn,providing

affordableoptionstoexhibit

andfreenetworking.

Eventswillbeorganisedto

VISIT NORTHDEVONEVENTS.CO.UK

7. Is there anything about

yourself that you want to

change?

I’dliketobeabitmore

organised,butwouldn’tweall?

I’dalsoliketochangemyfeet–

they’reabitodd.

8. Social media: yes or no?

Preferred network?

Adefiniteyesifusedinthe

rightway–Instagramand

Facebook.

9. How do you wind down

when not working?

Ienjoyreadingthenewsand

kitesurfing–notatthesame

time!

10. Do you have a motto or

favourite quotation?

KBO–WinstonChurchill.

(Lookitup,editor!)

UK HARDWOODS

UKHardwoodsisasawmillin

DevonwhichusesonlyUKgrowntrees.

Itspecialisesinproducing

solidwoodflooringinoakand

ash,andsellstocustomers

acrosstheUK.

UKHardwoodsisrenowned

foritssignaturewideboards

andittakesprideinbeing

approachableand

accommodatingtoallprojects.

Italsosellsbeams,boards,

lintelsandhasavastselection

ofkiln-driedjoinerytimber.

■ Details07809773492or

ukhardwoods.co.uk

complywithsocialdistancing

andhygieneregulations.

Watchonlineforevent

locations,times,exhibitor

costsandsponsorshipoptions.

■ CallAlanWilliamson

07970671192oremail

events@business-action.co.uk

Looking for independent financial advice?

Call us on 01237 426450

for a free initial consultation

contact@dscottfinancial.co.uk

https://dscottfinancial.co.uk

Your home may be repossessed if you do not keep up repayments on your mortgage.

@businessactionm | Late summer 2020 | business action 19


With its historystretching

backto1865,the£7million

acquisitionofAppledore

ShipyardbyInfrastratacreates

thestartofanewchapterof

shipbuildinginNorthDevon.

Therebirthoftheshipyard

hasabigsignificancenotonly

forthelocalcommunity,but

alsoforBritain’smaritime

manufacturingsector,as

demonstratedbyPrime

MinisterBorisJohnson’svisit

fortheofficialannouncement

oftheacquisition.

H&W(Appledore)Ltd,as

thefacilityisnowknown,

joinstheHarlandandWolff

divisionofthecompany.

Infrastrataacquiredtheassets

ofHarlandandWolff(Belfast)

inDecember2019asa

separatedivisiontoitscore

asset,itsundergroundnatural

gasstoragefacilityat

IslandmageeinCounty

Antrim,NorthernIreland.

Questionedonthetimescale

fortheresumptionofworkat

Appledore,Infrastratachief

executiveofficerJohnWood

says,“Weseeenormousgrowth

potentialacrossourkey

marketswhicharedefence,

commercial,oilandgas,ferry

andrenewables.Withinthese

sectors,wewillbeofferinga

completelifecyclemanagement

solutionincludingtechnical

design,fabricationand

construction,repairand

maintenance,in-service

support,conversionand

decommissioning.Globally,

thereisanestimated£6billion

pipelineofopportunitiesover

thenextfiveyears,severalof

whichwillbeidealforH&W

(Appledore)Ltd.

“Wearenowreadyto

welcomeclientsbackintothe

yard.Thereisahugepipeline

ofpotentialopportunitiesand

welookforwardtofinalising

thedetailsofourfirstcontract

sothatwecangettheshipyard

fullyoperational.Inthe

meantime,wewillbecarrying

outroutinemaintenanceon

thedockgateandothercritical

assetsbetweennowandthe

endof2020increasingour

investmentinthisstrategic

asset.Wearehopefulof

commencingoperations

towardstheendofthisyear.”

Withregardtoemployee

numbers,theInfrastrata

MANUFACTURING

Shipbuilding to

restart in Appledore

The return of shipbuilding to Appledore is welcome news, not just for

North Devon businesses but for the entire community. Infrastrata

chief executive officer John Wood provides answers to Business

Action editor Robert Zarywacz’s questions about the yard’s prospects

InfraStrata chief executive officer John Wood is delighted to welcome

shipbuilding back to Appledore

grouphasthepotentialof

employingover1,500people:

800atH&W(Belfast)350at

H&W(Appledore)and400at

itsIslandmageegasstorage

projectduringconstruction.

Withinthesenumbersthere

isapotentialforalarge

numberofapprenticeships

andthecompanyexpectsto

seesome50apprenticesat

H&W(Appledore)whenthe

yardisoperatingatfull

capacity.

Inadditiontodirect

employment,Infrastrata

expectsthatforeveryfixedjobintheyard,therearelikely

tobethreeorfouradditional

jobscreatedthroughthe

supplychainviadirect

subcontractorsandmaterials.

Itaddsthatthelocal

communityandthestrong

androbustsupplychainsarea

keyelementofwhatattracted

ittoAppledore.

Intermsofstartingwork

Inspecting the shipyard: (from left) Prime Minister Boris Johnson with

InfraStrata chief executive officer John Wood

onnewcontracts,theyard’s

existingplantandequipment

havebeenmaintainedand

serviced,andwillbereadyto

gobackintoactionattheend

of2020,subjecttobeing

awardedacontract.

Johnadds,“Wehave

identifiedover150vesselsin

thesizerangethatissuitable

forHarland&Wolff

(Appledore)thatwillbe

requiredtobebuiltoverthe

next10years.Themajorityof

thesevesselsaresovereignin

natureinadditionto

opportunitiesinshiprepair

andtherenewablessector.

Thereareasignificantnumber

ofprojectsintherenewable

sectorinagreatgeographical

locationforHarlandandWolff

(Appledore)thatareduetogo

totendershortly.”

Whilemostshipyards,both

domesticandinternational,

focusonthehugely

competitivemid-market

sector,InfraStratabelievesthe

mostsignificantgrowth

opportunitieslieateitherend

ofthespectrum.

“Withtwodrydocksin

H&W(Belfast)eachat356

metresand556metresin

length,H&WBelfast

comprisesthetwolargestdry

docksintheUK,thesecond

largestinEurope.

“H&W(Appledore),onthe

otherhand,withacovereddry

docklengthof119metres,

providesavitalassetforsome

ofthesmallestvessels.There

areveryfewshipyardsinthe

UKthatcanofferthistypeof

undercoverbuildingdockand

repairfacility,”saidJohn.

“Thiscombinationgivesusa

securemarketpositionandthe

abilitytoserviceawiderrange

ofcontractsmoreefficiently.By

leveragingbothyardswecan

provideflexiblecapacity

managementandeconomiesof

scale,givingusanenhanced

competitive-edge.Wehavea

flexibleandadaptable

workforceabletodelivera

widerangeofcontracts.

“AsAppledoresharesa

similarlyrichmaritimehistory

withBelfast,bothshipyards

willbeworkingtogetherandit

madesensetoexplicitlylink

themandjointlycelebrate

theirheritage.”

■ Detailsinfrastrataplc.com

20 business action | Late summer 2020 | business-action.co.uk


WINNERS

Family restores country house splendour

Many business ideasremain

undevelopeddreams,because

theimmensityofthechallenges

presentedcanbetoomuchfor

peopletohandle.Ofallthe

businessideasIhaveseen

broughttolifein10yearsof

reportinginNorthDevon,

MoretonHallhastobeoneof

themostambitiousandmust

haverequiredextraordinary

vision,faithandcommitment,

writesRobertZarywacz.

Ifirstbecameawareof

MoretonHousethoughits

@moretonhousedevon

Instagramaccountandwas

fascinatedbythevisual

depictionofitstransformation

fromderelictshelltoa

welcominghome.Indeed,

whenIpaidavisittoseefor

myself,myfirstthoughtswere

“whencanImovein?”.

HelenandHarveyPhillips

hadnurturedtheideaof

restoringahistoricalproperty

asafamilyhomeandbusiness

formanyyears.Withtwo

youngdaughtersgrowingup,

theydecideditwastimeto

settledowninEngland.

Harvey’scareerintheoil

industryhadtakenthemall

overtheworld,whileHelen

hadworkedasajournalistfor

NewScientist.In2014,when

lookingforasuitableproperty,

Moreton House, near Bideford, is a grade-II listed Georgian country

house that had been used by Grenville College until 2009. Since

2016, the house has been home to the Phillips family, who are

restoring it as a wedding venue and self-catering visitor

accommodation. With an inviting and homely feel, the Phillips hope

the house will become a much-loved part of the local community.

Editor Robert Zarywacz paid a visit and marvelled at the restoration

An inviting and homely feel at Moreton House. Photo by Anthony Lyons of

Special Day Wedding Photos

theyspottedMoretonHouse

andweresurprisedwhentheir

bidwontheauction.In2016,

havinggivenuptheirjobs,the

familymovedtoNorthDevon

tobegintherenovation.

HelenandHarveyadopteda

hands-onapproachtothe

project,butrelyonprofessional

skillsformajorworks.Although

newtothearea,theyfound

localhelpquickly.

“Ourchildrenwentto

AppledoreSchoolsowegotto

knowalotofbuildersand

traders,”saysHelen.

“We’vegotagreatteamof

localguysandhaveworked

exclusivelywithlocal

tradespeople,”addsHarvey.

Fastforwardto2020anda

phasedopeninghasbegunwith

fourself-cateringsuitesalready

attractingguestsand300m 2 of

eventspaceshortlyavailablein

theMorningRoom,Entrance

Hall,ClubRoomandDining

Room,allwithaccesstothe

gardens.Eventspacewill

almostdoubleasfurtherrooms

becomeavailableupto2024.

Aswellasenjoyingthe

relaxedatmosphereofthe

houseanditsfiveacresof

gardens,Helensaysthatthey

wantvisitorstosamplethebest

ofNorthDevonliving:“We

wantpeopletocomeherefor

anexperience.”

Toachievethistheyare

buildingrelationshipswithlocal

supplierstosourceeverything

fromfreshvegetablesandmeat

toexperiencessuchas

paddleboarding.

Whilethebusinesswillrely

onvisitorsfromoutsidethe

area,Helenhopesthehouse

willalsobecomeafavourite

weddingandeventsvenuefor

localfamiliesandgroups.The

coupleareworkingtoinvolve

children’sactivitygroupsanda

localheritageproject,andare

opentoideasthatwillinvolve

thecommunitymorewhile

maintainingtheheritage.

Thereissomuchmore

detailingMoretonHouse’s

impressivetransformationatits

websiteandonline,all

expressingthePhillips’

devotiontothehouse,their

guestsandthecommunity.

■ Details01237425519or

moretonhousedevon.com

Before and after: self-catering accommodation at Moreton House. Photo on right by Anthony Lyons of Special Day Wedding Photos

@businessactionm | Late summer 2020 | business action 21


BUSINESS ACTION

Need it

Find it

Advertise your business

for £30 a year

Our aim hasalwaysbeento

providecommunications

channelsthatareaccessibleto

allNorthDevonbusinesses,

regardlessofsizeandsector.

Whileeditorialinclusionis

free,weensurethatadvertising

isalwaysaffordable.

Withbusinessesneedingto

promotethemselvesactively

andcontrolcosts,wehave

launchedour£30Business

ActionPlantoprovidea12-

monthlistingonour North

Devon Business Directoryat

needitfindit.uk

The£30BusinessPlanincludes:

➤ 12-monthonlinelistingwith

logoandclickablelinksto

yourwebsiteandsocial

mediaprofiles.

➤ Listingintheclassified

directoryofsixbi-monthly

issuesofBusinessAction

see50+listingsonpage5.

➤ SixcopiesofBusiness

Actionmaileddirectlyto

youraddress.

Yourlistingwillbeseenby

thousandsofbusinesses.

BUY YOUR £30 ANNUAL BUSINESS LISTING AT

NEEDITFINDIT.UK

22 business action | Late summer 2020 | business-action.co.uk

More magazines by this user
Similar magazines