CSR Training Manual
The training manual for SMA Healthcare's CSR's.
The training manual for SMA Healthcare's CSR's.
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ACRONYM & ABREVIATION LIST
ACRONYM & ABREVIATION LIST cont.
You don’t earn
loyalty in a day. You
earn loyalty
day-by-day.
~ Jeffrey Gitomer
AA/NA Alcoholics Anonymous/Narcotics Anonymous
ADM Alcohol, Drug and Mental Health
ADOP Adolescent Outpatient
ADT Adult Day Training
AGS Application Generating System
AHCA Agency for Health Care Administration
AL Activity Log
ALF Assisted Living Facility
AMA Against Medical Advice
AOP Adult Outpatient
APD Agency for Persons with Disabilities
APPT Appointment
APRN Advanced Practice Registered Nurse
ARF/JARF Adult Receiving Facility/Juvenile Receiving
ART Adult Residential Treatment
ASAM American Society of Addiction Medicine
ASO Administrative Services Organization
Benzo Benzodiazepines
BHT Behavioral Health Tech
BNW Beachside Neighborhood Watch
BPSA Biopsychosocial Assessment
BSFT Brief Strategic Family Therapy
CAP Certified Addiction Professional
CARF Commission on Accreditation for Rehabilitation Facilities
CAT Community Action Team
CBC Community Based Care
CBCC Chet Bell Crisis Center
CBHT Certified Behavioral Health Technician
CBT Cognitive Behavioral Therapy
CCM Certified Case Manager
CCMS Certified Case Management Supervisor
CEO Chief Executive Officer
CFARS Children’s Functional Assessment Rating Scale
CFO Chief Financial Officer
CINS/FINS Children in Need of Services/Families in Need of Services
CIO Chief Information Officer
CIT Crisis Intervention Team
CIWA Clinical Institute Withdrawal Assessment
CM Case Management
Comp Comprehensive
COO Chief Operating Officer
COWS Clinical Opiate Withdrawal Scale
CPT Cognitive Processing Therapy
CQI Continuous Quality Improvement
CRS Central Receiving System
CSAT Center for Substance Abuse Treatment
CSU Crisis Services Unit
CTDP Correctional Treatment Diversion Program
CTTU Crisis Triage and Transport
CWS Clinical Work Station (Committee)
CYT Cannabis Youth Treatment
DAP Data Assessment Plan
DBPD Daytona Beach Police Department
DBS Division of Blind Services
Words of
comfort, skillfully
administered, are
the oldest therapy
known to man.
~ Lous Nizer
DBT Dialectical Behavioral Therapy
DC Discharge
DCF Department of Children & Families
Detox Detoxification Unit
DJJ Department of Juvenile Justice
DMRT DeLand Men’s Residential Treatment
DOC Department of Corrections
DOH Department of Health
DSM Diagnostic and Statistical Manual of Mental Disorders
DVR Division of Vocational Rehabilitation
HER Electronic Health Record
EIP Evidenced Informed Practices
ERS Event Retrieval Services
ES Emergency Screening
Exec Mgmt Executive Management
FACT Florida Assertive Community Treatment Team
FADAA Florida Alcohol & Drug Abuse Association
FARS Functional Assessment Rating Scale
FBHA Florida Behavioral Health Association
FCASV Florida Council Against Sexual Violence
FCCMH Florida Council for Community Mental Health
FCDV Florida Council on Domestic Violence
FCBHP First Coast Behavioral Health Partners
FCMS First Coast Management Services
FDLE Florida Department of Law Enforcement
FDVR Florida Division of Vocational Rehabilitation
FIS Family Intervention Specialist
FITT Family Intensive Treatment Team
FJJA Florida Juvenile Justice Association
FQHC Federally Qualified Health Clinic
FSPR Formal Service Plan Review
FDLE Florida Department of Law Enforcement
FY Fiscal Year
GPRA Government Performance & Results Act
HIPAA Health Insurance Portability & Accountability Act
HND House Next Door
HR Human Resources
HSU High Service Utilizers
ICT Integrated Care Team
ISAR Integrated Substance Abuse Recording
IT
Information Technology
ITP Individual Treatment Team
JAC Juvenile Assessment Center
JCAHO Joint Commission Accreditation of Health Organizations
JPO Juvenile Probation Officer
LBR Legislative Budget Request
LCSW Licensed Clinical Social Worker
LEO Law Enforcement Officer
LMFT Licensed Marriage and Family Therapist
LMHC Licensed Mental Health Counselor
LSC Life Skills Coach
LSF Lutheran Services of Florida (SMA’s Managing Entity)
MAR Medication Administration Record
MAT Medication Assisted Treatment
MD Medical Doctor
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CSR TRAINING MANUAL