CSR Training Manual

CLIENT RIGHTS cont.
RIGHTS OF INDIVIDUALS RECEIVING
SERVICES
In accordance with Florida Statues 394.459 and 397.501
Each facility shall post the Rights of Clients, detailing
the rights listed below. This notice shall be posted in a
place readily accessible to clients and in a format easily
seen by clients. This notice shall include a statement
that provisions of the federal Americans with Disabilities
Act apply and the name and telephone number of a person
to contact for further information. This notice shall
also include the telephone numbers of the Florida local
advocacy council and Advocacy Center for Persons
with Disabilities, Inc.
Treated with Dignity and Respect
The dignity of all clients served must be respected at all
times and upon all occasions.
Nondiscriminatory Services
u You have the right to receive services regardless
of race, gender, ethnicity, sexual preference, age,
HIV status, prior service departures against medical
advice, disability, number of relapse episodes, use
of prescribed medications, coexisting diagnosis, or
financial status. Denial of service or early discharge
may occur if you have problems beyond the programs
scope of service.
u You have the opportunity to participate in the creation
of an individualized plan for goals and services
and to receive pertinent information in sufficient time
to assist in your decision making.
u You have the right to receive the most appropriate
services available in the least restrictive setting,
based on the needs and the best interests of the
individual and consistent with optimum care of the
individual.
Quality of Services
u Services will be delivered suited to your needs,
administered skillfully, safely, humanely, with full respect
for your dignity and personal integrity, and in
accordance with all statutory and regulatory requirements.
u You have the right to ongoing assessment of your
progress and change in services to meet changes in
your condition.
u Prepare a Safety Plan/Advance Directive with a
staff member, if applicable.
u You have the right to participate in discharge
planning.
u Inpatient program is required to provide a physical
examination by a health practitioner within 24
hours for
crisis or 48 hours for detoxification from your arrival
time at the facility.
u Inpatient program is required to make reasonable
efforts to honor those choices or transfer to another
facility that will honor your choices.
u After discharged from SMA you have the right
to seek treatment from the professional or agency of
your choice.
Request Discharge by Persons on Voluntary Status
u If you request discharge, your Physician/APRN
will be notified and you will be discharged within 24
hours from an inpatient facility and within 3 working
days from a state hospital, unless you withdraw your
request or you meet the criteria for involuntary placement.
If you meet the criteria for involuntary inpatient
placement or involuntary outpatient placement, the
hospital administrator must file a petition with the
Court for your continued stay within two (2) working
days of your request for discharge.
Expressed and Informed Consent
u You have the right to receive specific information
prior to expressing consent for admission or treatment.
This informed consent includes:
1. Purpose of your admission.
2. Proposed treatment, purpose, and its anticipated
benefits.
3. Possible risks and side-effects of your treatment.
4. Alternative treatment method(s).
5. Anticipated length of treatment.
6. How your treatment will be monitored.
7. Advising you that you may later revoke consent
for treatment either verbally or in writing.
Protected Health Information
u Although your clinical record is the physical
property of SMA, you have the right to:
1. Request restrictions on certain uses and disclosures.
However, please be advised that SMA is
CLIENT RIGHTS cont.
not required by law to agree to a requested restriction.
2. Receive confidential communications of your
protected health information.
3. Request to inspect and receive a copy of protected
health information contained in your medical
record, providing that the attending physician
approves, at which time a summary of treatment
will be provided.
4. Request to amend protected health information
contained in your medical record.
5. Receive an accounting of disclosures of your
protected health information.
6. Receive a paper copy of any communications
you receive from SMA electronically.
7. Requests for the above should be made in writing
and submitted to:
Communication
SMA Healthcare
Attn: Health Information Management Dept.
150 Magnolia Ave
Daytona Beach, FL 32114
u You have the right to communicate freely and privately
unless your Physician/APRN or treatment team
determines that such communication is likely to be
harmful to yourself and/or others or a program requires
observation of communication to ensure safety of individuals,
staff, and the community.
u You have the right to receive and send sealed, unopened
correspondence, unless there is reason to believe
that its contents could be harmful to yourself and/
or others.
u You have the right to a reasonable number of visitors
during designated visitation times, if visitation is permitted
at the program.
u You have the right to reasonable use of a telephone
based on the program’s rules.
1. Mental Health Programs Only — If your communication
or visitation is restricted, you will be given a
written notice including the reason(s) for the restrictions.
The restriction to communicate or receive visitors
will be reviewed at least once every 7 days.
2. Access to your attorney (at a reasonable time), to a
phone for the purpose of reporting abuse, or contacting
the Disability Rights Florida cannot be restricted.
Free from Abuse and/or Neglect
u If you are a victim or if you see another person being
physically or mentally abused, or neglected, you have
the right to report this abuse.
u
You have the right to report this abuse to:
1. Florida Abuse Registry 1-800-96-ABUSE (962-
2873)
2. Human Rights Advocacy Committee (HRAC)
1-800-342-8170
3. Advocacy Center for Persons with Disabilities
(386) 238-4910
4. Substance Abuse & Mental Health Office of the
Department of Children and Families (386) 254-3744
5. The SMA Performance Improvement Department
at (386) 236-3112
6. Any other entity or individual of your choosing.
Designation of Representative
u You will be asked to identify a person to be notified
in case of an emergency. Further, if you are at a facility
for involuntary examination and do not have a guardian
appointed by the court, you will be asked to designate
a person of your choice to receive notification of your
presence in this facility, unless you request that no notification
be made. If you do not or cannot designate a
representative, a representative will be selected for you
by the facility from a prioritized list of persons. You have
the right to be consulted about the person selected by
the facility and you can request that such a representative
be replaced.
Habeas Corpus
u At any time, and without notice, an individual involuntarily
retained by a provider, or the client’s parent,
guardian, custodian, or attorney on behalf of the client,
may petition for a writ of habeas corpus to question the
cause and legality of such retention and request that the
court issue a writ for the client’s release.
Right to Counsel
u You have the right to be represented by counsel
in any involuntary proceeding for assessment, stabiliza-
smahealthcare.org | 800.539.4228 52 CSR TRAINING MANUAL
smahealthcare.org | 800.539.4228
53
CSR TRAINING MANUAL