CSR Training Manual
The training manual for SMA Healthcare's CSR's.
The training manual for SMA Healthcare's CSR's.
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OUTPATIENT LOCATIONS
PHONE | FAX | MAIL BOX
NUMBERS
Access Center: (800) 539-4228
Crisis Center: 1150 Red John Rd, Daytona Beach 32124
Front Desk: (386) 236-1768
Main Center - PO Box #71
5001 (Adult MH)
1220 Willis Avenue Daytona Beach, FL 32114
Phone:386-236-1763 (1765)
Louis Dignozio, Dawn Holmes, Jennifer Devito
Floaters: Sally Masse, Open position
Fax:386-236-1677
Nurse Phone: 386-236-1769
Nurse Fax: 386-236-3161
Bunnell - PO Box #23
5002 (Adult MH) 4501 (Adult SA) & 4532 (Adolescent
SA)
301 Justice Lane Bunnell, FL 32110
Phone: 386-236-1810, 386-236-1753
Janet Patterson, Brenda Balco
Northern Floater: open
Fax: 386-586-2313
Nurse Phone: 386-236-1718
Nurse Fax: 386-236-3162
Bunnell CSR for Project WARM - PO Box #23
2522
301 Justice Lane
Bunnell, FL 32110
Phone: 386-254-1199
Phyllis Downes
Fax: 386-254-1254
Cantley Center - PO Box #57
4503 (Adult SA) & 5701 (Mental Health Therapy)
702 Ridgewood Avenue Daytona Beach, FL 32114
Phone: 386-254-1284
Pamela Watson
Floaters: Sally Masse, Open position
Fax: 386-254-1289
Cantley Center - PO Box #57
4531 (Adolescent SA)
702 Ridgewood Avenue
Daytona Beach, FL 32114
Phone: 386-254-1285
Portia King
Floaters - Sally Masse, Open position
Fax: 386-254-1289
DeBary — PO Box #12
4509 (Adult SA) & 4535 (Adolescent SA)
356 Englenook Drive
DeBary, FL 32713
Phone: 386-668-3570
Yaritza Colon
Floater: Sally Masse, Open position
Fax: 386-236-3115
Deland - PO Box # 16
5004 (Adult MH)
105 West Calvin Street
Deland, FL 32720
Phone: 386-254-1100
Brian Garber, Priscilla Goldilla, Tierra Chandler
Floater: Sally Masse, Open position
Fax: 386-254-1144
Nurse Phone: 386-254-1103
Nurse Fax: 386-254-1119
Deland Men’s Residential (DMRT) - PO Box #19
2523
1251 North Stone Street
Deland, FL 32720
Phone: 386-236-3180
Malisa Long
Fax: 386-236-3183
Nurse: 386-236-1651, 3177, 3181
Palatka - PO Box #52
5010 (Adult MH) & 5051 (Adolescent MH)
4505 (Adult SA) & 4537 (Adolescent SA)
330 Kay Larkin Drive
Palatka, FL 32177
Phone: 386-329-3780 (2227)
Katherine Allibone, Iesha Bellinger
Floater: open
Fax: 386-236-1676
Nurse Phone: 386-329-2234
Nurse Fax: 386-385-1263
St. Johns - PO Box #59
5009 (Adult MH) & 5050 (Adolescent MH) & 4506
(Adult SA) & 4538 (Adolescent SA)
200 San Sebastian View
St. Augustine, FL 32084
Phone: 904-209-6200 ext. (6208)
Claudette McCray
Floater: open
Fax: 904-209-6291
Fax:904-209-6288
Med Records Fax: 904-209-6201
Referral Fax: 904-209-6291
Adult Nurse Phone: 904-209-6224 | 904-209-6234
OUTPATIENT SERVICES PROVIDED PER SITE
Main Center
Psychiatric Evaluation - 1066
Medication Management - 9015
E&M New Patient High Comp - 9025
Treatment Plan - 3300
Treatment Plan Review - 3301
Brief Behavioral Status Exam (BBHSE) - 3004
Nursing Services (Injections) - 3101
Primary Care & Wellness Services (PBHIC) - 9066
Case Management Services - 3650, 3655
Medical Assisted Treatment - 3002, 3100
Drug Screen - 3109
Bunnell/Project WARM
Psychiatric Evaluation - 1066
Medication Management - 9015
E&M New Patient High Comp - 9025
Treatment Plan - 3300
Treatment Plan Review - 3301
Brief Behavioral Status Exam (BBHSE) - 3004
Bio-Psychosocial - 3007
Individual Therapy - 3100
Group Therapy - 3200
Nursing Services (Injections) - 3101
Screenings - 3001
Drug Screen - 3109
Comp Psychosocial/Evaluation - 3002
lndepth Assessment New Client SA - 1053
lndepth Assessment Established SA - 1054
Level 11 Assessments - 3006
ADI Sign Up - 3905
Drug Court - 3903
Collateral - 3100
Court Visit - 3505
Cantley Ctr. Adult & Adolescent SA/MH Therapy
Screening Adult - 3001
Level 11 Assessments - 3006
Comp Psychosocial/Evaluation - 3002
lndepth Assessment New Client SA - 1053
lndepth Assessment Established SA - 1054
Behavioral Health Screening - 1055
Bio-Psychosocial - 3007
Individual Therapy - 3100
Drug Screen - 3109
Group Therapy - 3200
ADI - 3905
Drug Court- 3903
Collateral - 3103
Court Visit - 3505
Debary Adult & Adolescent SA
Screening Adult - 3001
Level 11 Assessments - 3006
Comp Psychosocial/Evaluation - 3002
lndepth Assessment New Client SA - 1053
lndepth Assessment Established SA - 1054
Behavioral Health Screening - 1055
Individual Therapy - 3100
Drug Screen - 3109
Group Therapy - 3200
ADI - 3905
Drug Court - 3903
Collateral - 3103
Court Visit - 3505
Deland/DMRT
Psychiatric Evaluation - 1066
Medication Management - 9015
E&M New Patient High Comp - 9025
Treatment Plan - 3300
Treatment Plan Review - 3301
Brief Behavioral Status Exam (BBHSE) - 3004
Bio-Psychosocial - 3007
Individual Therapy - 3100
Group Therapy - 3200
Nursing Services (Injections) - 3101
Drug Screen - 3109
Palatka/St. Johns Adults & Adolescent
Psychiatric Evaluation - 1066
Medication Management - 9015
E&M New Patient High Comp - 9025
Treatment Plan - 3300
Treatment Plan Review - 3301
Brief Behavioral Status Exam (BBHSE) - 3004
Bio-Psychosocial - 3007
Individual Therapy - 3100
Group Therapy - 3200
Nursing Services (Injections) - 3101
Screenings - 3001
Drug Screen - 3109
Comp Psychosocial/Evaluation - 3002
lndepth Assessment New Client SA - 1053
Indepth Assessment Established SA - 1054
Behavioral Health Screening - 1055
Level 11 Assessments - 3006
Drug Court - 3903
Collateral - 3103
Court Visit - 3505
ADI - 3905
smahealthcare.org | 800.539.4228 20 CSR TRAINING MANUAL
smahealthcare.org | 800.539.4228
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CSR TRAINING MANUAL