CSR Training Manual

DRESS CODE cont.
DRESS CODE cont.
2. Ball caps or hats worn which
are approved, must be either
SMA issued or if not SMA issued
must be solid in color with
no logos, names or messaging.
4. Clothing should be selected to
project a professional appearance,
keeping proper fit and safety in
mind. Clothing with slogans, obscene
language or depicting sex,
alcohol, drugs, racial or ethnic slurs,
and depicting particular lifestyles
are not acceptable.
A. Direct Care staff (Behavioral
Health Technicians (BHTs), Youth
Specialists, Correctional Technicians)
and their supervisors shall
wear the following to work:
1. Agency issued polo style
shirts with colors specific to
their positions.
2. Blue, black, or tan pants.
Pants must be of a professional
style according to the standards
of your department.
3. Shorts, jeans, and denim
pants are not allowed.
4. Men’s shirts must be tucked
in at all times.
5. Footwear must be closed toe
and rubber soled.
6. Tops with strings or hoods
are not allowed.
7. Solid white, black, or navy
blue long sleeved shirts may
be worn under agency issued
polo style shirts for warmth. No
lettering or other decoration is
allowed on the shirt sleeves.
B. Customer Service Representatives
(CSRs) shall wear the following
to work:
1. Agency issued polo style
shirts with color specific to their
position.
2. Blue, black, or tan pants.
Pants must be of a professional
style according to the standards
of your department.
3. Shorts, jeans, and denim
pants are not allowed.
4. Men’s shirts must be tucked
in at all times.
5. Footwear must be closed toe
and rubber soled.
6. Solid white, black, or navy
blue long sleeved shirts may
be worn under agency issued
polo style shirts for warmth. No
lettering or other decoration is
allowed on the shirt sleeves.
C. Nursing Staff shall wear the following
to work:
1. Navy blue scrubs.
2. Shorts, jeans, and denim
pants are not allowed.
3. Footwear must be closed toe
and rubber soled.
4. Solid white, black, or navy
blue long sleeved shirts may be
worn under scrubs for warmth.
No lettering or other decoration
is allowed on the shirt sleeves.
5. Navy blue scrub jackets may
be worn over scrubs for warmth.
D. Nursing supervisors shall wear
the following to work:
1. Caribbean blue scrubs or
lab coat when working or interacting
with clients.Nursing
supervisors may follow Clinical
and Administrative dress codeguidelines
when not interacting
directly with clients.
2. Shorts, jeans, and denim
pants are not allowed.
3. Footwear must be closed toe
and rubber soled when working
with clients.
4. Solid white, black, or navy
blue long sleeved shirts may be
worn under scrubs for warmth.
No lettering or other decoration
is allowed on the shirt sleeves.
5. Caribbean blue scrub jackets
may be worn over scrubs for
warmth.
E. Pharmacy staff shall wear the
following to work:
1. Black scrubs or a black agency
issued polo style shirt.
2. Blue, black, or tan pants.
Pants must be of a professional
style according to the standards
of your department.
3. Shorts, jeans, and denim
pants are not allowed.
4. Men’s polo shirts must be
tucked in at all times.
5. Footwear must be closed toe
and rubber soled.
6. Solid white, black, or navy
blue long sleeved shirts may
be worn under scrubs or agency
issued polo style shirts for
warmth. No lettering or other
decoration is allowed on the
shirt sleeves.
7. Black scrub jackets may be
worn over scrubs for warmth.
F. Clinical and Administrative staff
other than noted above shall wear
the following to work: u
1. Professional/business attire.
2. Polo style shirts and dress
shirts are acceptable.
3. Slacks are acceptable.
4. Work appropriate ankle and
Capri/crop pants mid-calf
length or longer are acceptable.
5. Leggings are not allowed.
6. One or two-piece daytime
dresses, skirts and blouses are
acceptable.
7. Dresses/skirts cannot end
above the tips of the fingers
when one’s arms are at one’s
sides.
8. Low-cut and or “see through”
clothing or any type of provocative
clothing is not allowed.
9. Shirts/blouses/dresses that
expose the shoulders are not
allowed unless worn under a
jacket, cardigan or other top.
10. Tank tops are not allowed.
11. T-shirts are not allowed.
G. Facilities staff and Enrichment
workshop staff shall wear the following
to work:
1. SMA Healthcare, Inc. supplied
shirts that identify them
as employees of SMA.
2. Knee length shorts or jeans
are acceptable dependent on
the type of work being performed.
3. Footwear should be appropriate
to the type of work being
performed.
H. Kitchen staff shall wear the following
to work:
1. Chef jacket of a style/color
approved by the Department
Director.
2. Blue, black, or tan pants.
Pants must be of a professional
style according to the standards
of your department.
3. Jean and denim pants are not
allowed.
4. Specific head covering approved
by the department will
be worn at all times in the kitchen.
5. Non-slip, closed toe shoes.
5. Casual Fridays:
A. SMA Healthcare, Inc. observes
“casual Fridays” for staff who are
not required to wear SMA issued
shirts or scrubs. This relaxing of
the dress code for Fridays is a
privilege and not a right and will
be dependent on the direction of
your supervisor.
B. Friday casual attire will not
be worn by employees who are
scheduled to attend outside appointments
as a representative of
SMA.
C. Direct Care staff, Nursing Staff,
and CSRs will not observe “casual
Friday” unless otherwise directed
by their program supervisor.
D. The following are guidelines for
acceptable “casual Friday” attire:
1. Jeans may be worn providing
they have no holes, tears, frayed
edges, tatters, or are excessively
faded.
2. Polo style shirts and other
collared shirts may be worn.
3. Sports shoes may be worn
provided they are clean, in good
repair, conservative in style and
color, and appropriate for the
work duties and responsibilities
performed.
4. T-shirts and shorts are not
allowed.
5. Flip flops are not allowed.
6. Program specific dress code
may exceed the general dress
code to meet the need of the
environment as determined by
that program’s administrative/
supervisory staff.
7. Staff volunteering for SMA
events will dress in appropriate
SMA sanctioned attire. Guidelines
for appropriate event attire
will be provided by the event
coordinator prior to the event.
8. If, at any time, your attire is
deemed to be inappropriate for
your position, job function, or is
felt to violate these procedures
or jeopardize your safety, you
may be asked by any supervisor
to leave the facility and
return with appropriate dress.
Your absence to do this shall be
considered “off the clock”.
9. Failure to comply with the
guidelines set forth in this procedure
may result in progressive
disciplinary action being
taken.
10. A staff member may request
an exception from this policy
for specific individual circumstances
(e.g. religious practice,
medical need) by submitting
a written request to the Vice
President of Human Resources,
who will determine if the exception
is approved.
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CSR TRAINING MANUAL