CSR Training Manual

CLIENT RIGHTS cont.
tion, or treatment. If you, or if a minor your parent/legal
guardian/legal custodian, may apply immediately to the
court to have an attorney appointed if you cannot afford
one.
Care and Custody of Personal Effects
u You have the right to your own clothing and other
personal effects unless removed for medical or safety
reasons. If they are taken from you, an inventory of the
possessions will be prepared and given to you for signature.
The possession will be returned to you or your representative
upon your discharge or transfer from SMA
program.
Vote in Public Elections
u SMA is a voter’s registration site offering its clients
the opportunity to register to vote. To register to vote
you must:
1. Be a U.S. citizen (a lawful permanent resident cannot
register to vote).
2. Be at least 18 years old.
3. Be a Florida resident.
4. Have had your rights to vote restored if you have
ever been convicted of a felony.
5. Have had your right to vote restored if a court has
ever declared you to be mentally incapacitated as to
your right to vote.
Education of Minors
Religious Worship
u If you are in an inpatient or residential program you
have the right to practice your religion at a time that
does not interrupt programing.
Well-balanced, regular and nutritious meals
u If you are in an inpatient or residential program, you
have the right to well-balanced, regular and nutritious
meals provided by the program. If you have an allergies
or special diet requirements make sure a staff member
is informed. Meal calendars are posted in designated areas
of each program.
Work
u You have the right to refuse to perform any work
which is of a financial benefit to SMA.
u When you perform any work which is of a financial
benefit to SMA, you are to be paid according to Federal
Minimum Wage Laws. (Tasks of a housekeeping nature
are not considered to be wage earning labor).
ASSESSMENT
SMA staff will complete an assessment to obtain a
clearer picture of how to best service you. Not only will
the assessment include an interview from you but it may
also include information gathered by family or support
system, court system, or other providers. All this information
will be used to ensure the appropriate treatment
is offered.
PERSON-CENTERED PLAN
CLIENT RIGHTS cont.
or behavior, being sexually inappropriate, or participation
in illegal activity at the program is not tolerated and
can result in termination from the program.
u You will be respecfful and courteous to staff, other
clients, and visitors. You will not cross talk or belittle others.
You will keep your cell phone on silent and will not
use any electronics during your appointment.
u You will actively participate in the program and follow
the program rules.
u You will not discuss other clients’ names or issues
within or outside of the program.
u You will not bring any weapons or legal/illegal substances
onto SMA property (including knives, scissors,
fingernail clippers/files, tools, etc.).
u You will not damage property or steal from SMA,
staff, or other clients.
u You will keep all prescription medications in the
original container and on yourself at all times. If you are
in an inpatient or residential program, prescription medications
will be handled by nursing staff per programs
procedure.
u You will not come to SMA Outpatient or Residential
programs under the influence of illicit drugs or alcohol.
u You understand that SMA facilities are tobacco free
including E-Cigarettes.
u You will bring your insurance cards, and be prepared
to pay your co-pays.
RESPONSIBILITIES OF SMA HEALTHCARE
STAFF
u SMA staff will help you coordinate your overall treatment.
u SMA staff will introduce you to key staff members of
your treatment team and peers when applicable.
u SMA staff will support you in emergency situations
and safety issues which could include the use of verbal
de-escalation practices to ensure appropriate behavior.
u SMA staff will show you the locations of the bathroom(s),
grievance box(es), first aid kit(s), fire extinguisher(s),
emergency exit(s), and evacuation plan. If applicable,
SMA will show you the locations of the nurse’s
station/exam room, activity area/patio/day room, dining
room, and your room and bed assignment.
u SMA staff may be able to assist you in certain situations
related to benefits, entitlements and court hearings.
u SMA staff will assist you in meeting your basic
needs by providing you with linkages to food, housing,
financial assistance, transportation, vocational services,
educational services and therapy by utilizing community
and advocate resources.
u SMA staff will assist you with communicating with
your Physician/APRN regarding your substance abuse,
mental illness and medication status, and attend behavioral
health appointments with you at your request.
u SMA staff is responsible for providing treatment
updates for clients to the appropriate referral sources
when required or mandated.
u Each minor in a residential service has the right to
receive educational services.
u Your parent/legal guardian has the right to give consent
for treatment.
u Your parent/legal guardian has the right to give consent
for release of information.
Manage Your Own Money
u You have the right to manage your own money unless
there is a court ordered stating otherwise.
u Unless you are in an inpatient or residential program,
program procedures are followed.
You will work with your treatment team to develop your
person-centered plan. This individualized plan will guide
your services with us at SMA documenting your goals,
strengths, and preferences. This helps you and your
treatment team to stay focused your personal goals
throughout treatment. Your person-centered plan will be
reviewed and updated per program requirements.
YOUR RESPONSIBILITIES AS AN SMA
HEALTHCARE CLIENT
u You will keep and be on time for appointments
(home visits, office visits, etc.) or give 24-hour notice for
cancellation if you are unable to keep your appointment.
u You will notify SMA staff of any change in your address,
telephone numbers, e-mail address, insurance,
financial status, or emergency contact information.
u You understand that depending on the program,
you may be discharged following a specified period of
no contact with that program.
u You understand that you have the option to provide
informal feedback to SMA staff and may complete a Client
Satisfaction Survey as often as you wish.
u In case of after hour emergencies you may contact
the SMA Access Center at 1-800-539-4228.
u You understand that violence, threatening language
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CSR TRAINING MANUAL