ATN #418

free Wi-Fi and TV with Netflix. For
truckies, there’s the welcome addition
of showers plus washing machine
and drying facilities. There’s also a
separate room equipped with four
beds for long haul drivers.
“We had a guy in from Adelaide
who slept for around five hours while
he was waiting to get a radiator
changed,” Buswell pointed out.
“From a retail customer experience,
that’s the key. Whether you’ve only
got one truck or 100 trucks, they all
deserve the same level of respect.
That’s my motto.”
As far as servicing is concerned,
the facility includes a 20-bay
workshop, fully refurbished,
including two drive-through
B-double service pits.
“We can drive a B-double truck
here without unhooking it,” Buswell
said, adding that it’s an area of the
business that he’s keen to grow.
As well as the latest diagnostic
tools, the workshop boasts brake
roller testing with shaker for Iveco’s
range of commercial vehicles.
EMPLOYEE WELLBEING
As well as customer comfort, the
Wacol premises have also been
designed with employees in mind.
For the showroom’s exterior,
including the customer drop-off
area, awnings have been added or,
in the case of the workshop bays,
lengthened out to nine metres. No
more being on the receiving end of
the elements.
In addition, LED lighting is standard
across the Wacol facility, a welcome
inclusion for technicians whose
visibility was hampered by shadows
from the old lighting at Rocklea.
“We took a long time in planning it,”
Buswell said.
“Did I get it all right? Probably not,
but I think I got 90 per cent of it right.”
Buswell believes the move out of
dusty old Rocklea to Wacol has also
provided extra motivation for his team,
which is a mix of new apprentices
through to some who have been with
Brisbane Iveco for around 20 years
or more.
“By giving them a nice facility it’s put
a smile on their faces,” he said.
FULLYLOADED.COM.AU July 2021 ATN 65