The Star: November 04, 2021
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Thursday <strong>November</strong> 4 <strong>2021</strong> <strong>The</strong> <strong>Star</strong><br />
Latest Canterbury news at starnews.co.nz<br />
NEWS 7<br />
Bus system glitch frustrates passengers<br />
• By Andy Brew<br />
CHRISTCHURCH’S Metro bus<br />
system has had a technological<br />
upgrade, but the new service is<br />
driving some passengers around<br />
the bend.<br />
<strong>The</strong> new $4 million Metro Go<br />
initiative has taken six months to<br />
install and incorporates satellitefed<br />
data to provide up-to-theminute,<br />
real-time information<br />
for commuters.<br />
But a number of glitches<br />
have left some travellers frustrated,<br />
with buses driving straight<br />
through the bus exchange without<br />
picking up passengers. Others<br />
have missed their service because<br />
of incorrect information.<br />
Several commuters at the bus<br />
interchange expressed their<br />
annoyance at having their<br />
travel plans disrupted by what a<br />
Metro staff member described as<br />
“teething problems”.<br />
<strong>The</strong>se problems stem from the<br />
new satellite-fed system failing<br />
to track some buses with GPS,<br />
resulting in “incorrect identification<br />
at the interchange”.<br />
One such incident left scores<br />
of potential passengers bemused<br />
last week when their bus to<br />
New Brighton entered the bus<br />
exchange compound before<br />
driving straight through on its<br />
journey to the coast<br />
UPGRADE: Passengers boarding the Hornby #5 bus, and the GPS-enabled timetable that is<br />
still suffering from “teething problems”.<br />
PHOTOS: JOHN COSGROVE <br />
without stopping.<br />
Others have complained about<br />
inaccurate information being<br />
shown on the notice boards telling<br />
waiting commuters their bus<br />
had departed before it had even<br />
arrived.<br />
Frequent bus user John Rodgers<br />
said he found out about this<br />
issue the hard way.<br />
“I arrived at the exchange<br />
and the sign said that my bus<br />
had gone, so I started walking<br />
home,” he said.<br />
“But a few minutes later, it<br />
actually drove past me. It had<br />
been at in the station all that<br />
time. I could have caught it. It is<br />
frustrating.”<br />
Rodgers said he now finds<br />
himself running across the station<br />
each time to double-check,<br />
as he no longer trusts the information<br />
he is given.<br />
“I think they should have a<br />
separate screen showing which<br />
buses are docked and where. It<br />
HAVE YOUR SAY:<br />
Share your views on the<br />
new system at the bus<br />
interchange. Email barry@<br />
starmedia.kiwi<br />
Keep responses to 200<br />
words or less<br />
would prevent a lot of confusion.”<br />
Environment Canterbury<br />
declined to answer whether the<br />
new technology was suffering<br />
“teething problems” but public<br />
transport manager Jeremy<br />
Dickson said the project was<br />
to replace the previous system,<br />
which was 20 years old and endof-life.<br />
<strong>The</strong> total cost for the new<br />
system includes upgrades to<br />
on-bus equipment, on-street<br />
infrastructure and online<br />
journey tools, with the aim of<br />
attracting more passengers to the<br />
city’s public transport network.<br />
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