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The Star: November 04, 2021

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Thursday <strong>November</strong> 4 <strong>2021</strong> <strong>The</strong> <strong>Star</strong><br />

Latest Canterbury news at starnews.co.nz<br />

NEWS 7<br />

Bus system glitch frustrates passengers<br />

• By Andy Brew<br />

CHRISTCHURCH’S Metro bus<br />

system has had a technological<br />

upgrade, but the new service is<br />

driving some passengers around<br />

the bend.<br />

<strong>The</strong> new $4 million Metro Go<br />

initiative has taken six months to<br />

install and incorporates satellitefed<br />

data to provide up-to-theminute,<br />

real-time information<br />

for commuters.<br />

But a number of glitches<br />

have left some travellers frustrated,<br />

with buses driving straight<br />

through the bus exchange without<br />

picking up passengers. Others<br />

have missed their service because<br />

of incorrect information.<br />

Several commuters at the bus<br />

interchange expressed their<br />

annoyance at having their<br />

travel plans disrupted by what a<br />

Metro staff member described as<br />

“teething problems”.<br />

<strong>The</strong>se problems stem from the<br />

new satellite-fed system failing<br />

to track some buses with GPS,<br />

resulting in “incorrect identification<br />

at the interchange”.<br />

One such incident left scores<br />

of potential passengers bemused<br />

last week when their bus to<br />

New Brighton entered the bus<br />

exchange compound before<br />

driving straight through on its<br />

journey to the coast<br />

UPGRADE: Passengers boarding the Hornby #5 bus, and the GPS-enabled timetable that is<br />

still suffering from “teething problems”.<br />

PHOTOS: JOHN COSGROVE ​<br />

without stopping.<br />

Others have complained about<br />

inaccurate information being<br />

shown on the notice boards telling<br />

waiting commuters their bus<br />

had departed before it had even<br />

arrived.<br />

Frequent bus user John Rodgers<br />

said he found out about this<br />

issue the hard way.<br />

“I arrived at the exchange<br />

and the sign said that my bus<br />

had gone, so I started walking<br />

home,” he said.<br />

“But a few minutes later, it<br />

actually drove past me. It had<br />

been at in the station all that<br />

time. I could have caught it. It is<br />

frustrating.”<br />

Rodgers said he now finds<br />

himself running across the station<br />

each time to double-check,<br />

as he no longer trusts the information<br />

he is given.<br />

“I think they should have a<br />

separate screen showing which<br />

buses are docked and where. It<br />

HAVE YOUR SAY:<br />

Share your views on the<br />

new system at the bus<br />

interchange. Email barry@<br />

starmedia.kiwi<br />

Keep responses to 200<br />

words or less<br />

would prevent a lot of confusion.”<br />

Environment Canterbury<br />

declined to answer whether the<br />

new technology was suffering<br />

“teething problems” but public<br />

transport manager Jeremy<br />

Dickson said the project was<br />

to replace the previous system,<br />

which was 20 years old and endof-life.<br />

<strong>The</strong> total cost for the new<br />

system includes upgrades to<br />

on-bus equipment, on-street<br />

infrastructure and online<br />

journey tools, with the aim of<br />

attracting more passengers to the<br />

city’s public transport network.<br />

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