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Today, approximately 85 percent of all standard letters<br />
we handle are processed by automated systems, compared<br />
to some 80 percent in 1998.<br />
Our dynamic transport planning system accommodates<br />
the rapid growth seen in the direct mail field<br />
and the increasingly flexible deployment of transport<br />
vehicles. Using this system, we were able to reduce our<br />
daily night-time airmail tonnage by approximately ten<br />
percent in 1999. Our transport costs fell markedly as a<br />
result. Handling expenses will also be trimmed since<br />
loading and unloading activities at the airports have<br />
been reduced correspondingly.<br />
We were also able to improve our IT systems substantially<br />
in 1999. Thanks to the introduction of a coding<br />
and sorting software that is unique in the world to date,<br />
our mail sorting centers can now adjust their flow of<br />
operations online. It is also possible to automatically<br />
“reroute” the mail of customers who have moved to a<br />
new address, making it possible to deliver their mail<br />
without any delay, even if it was mailed using the old<br />
address.<br />
The outlook – Launch of new products and services<br />
and the introduction of new technologies<br />
The year 2000 will be shaped by growing competition in<br />
Germany and abroad. Our efforts to expand our market<br />
position will revolve primarily around increasing<br />
customer satisfaction, optimizing processes, introducing<br />
innovative full-service products and launching new<br />
offerings in the advertising market and the e-Business<br />
field.<br />
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In the Direct Marketing business segment, we plan to<br />
develop customized products on the basis of extensive<br />
customer need analyses. Special attention will be paid in<br />
the future to developing corresponding package solutions<br />
in the Mail, Logistics and Direct Marketing areas.<br />
Inaugurated in February 2000, our Trust Center was set<br />
up to meet the special needs involved in written communication<br />
in e-Commerce and electronic transactions in<br />
the Internet. Trust centers serve as validation and depositary<br />
offices for “signatures” used for effecting payment<br />
transactions in the Internet. <strong>Deutsche</strong> <strong>Post</strong> World Net’s<br />
Trust Center is operated in accordance with the stringent<br />
standards laid down by Germany’s Digital Signature Act.<br />
The introduction of the Euro is necessitating changes in<br />
our franking procedures. It also presents an opportunity<br />
to streamline and standardize these procedures to<br />
enable the use of optoelectronic OCR systems in the<br />
future. Modern electronic equipment will also be introduced<br />
among most of our customers who use franking<br />
machines. <strong>Deutsche</strong> <strong>Post</strong> is pushing this introduction of<br />
new technologies because we will benefit from the<br />
increasing accuracy of these new systems. The use of<br />
new technologies in the mail sorting area will also help<br />
increase overall productivity and quality.<br />
Working together with Royal Mail, Pitney Bowes and<br />
Neopost, <strong>Deutsche</strong> <strong>Post</strong> has developed and tested an<br />
entirely new standard for the interface between the<br />
sender and the post office in its REMPI (REengineering<br />
the Mailer <strong>Post</strong> Interface) project, further confirming<br />
our role as Europe’s technological pacesetter.<br />
Corporate Division<br />
Mail<br />
By using state-of-the-art<br />
technology we achieve transit<br />
times unparalleled by other<br />
European service providers.<br />
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