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The Vermont Nurse Connection - May 2022

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<strong>Vermont</strong> <strong>Nurse</strong><br />

<strong>Connection</strong><br />

ANA-<strong>Vermont</strong><br />

Official Publication<br />

Quarterly Publication sent to 19,500 Registered <strong>Nurse</strong>s,<br />

Volume 25 • Number 3 LPNs, and LNAs in <strong>Vermont</strong><br />

<strong>May</strong>, June, July <strong>2022</strong><br />

Inside<br />

We Are All in This Together<br />

Page 3<br />

Jessilyn Dolan<br />

Happy Spring! I am sure everyone is happy to celebrate the<br />

warmer weather and fresh air!<br />

Most of all, two years into the pandemic, I want to celebrate<br />

and thank <strong>Vermont</strong> nurses for their tireless advocacy, caring<br />

hearts, as well as what sometimes feels like impossible and<br />

challenging work.<br />

Speaking of challenging work, I keep thinking about<br />

the alarming and illuminating report that 90% of nurses are<br />

considering leaving the profession in the next year.<br />

While I was saddened to read this, I think it also offers an<br />

important opportunity to open up a conversation about the<br />

culture of nursing and the changes needed to ensure nurses<br />

have a healthy career, and collectively, that we have a healthy<br />

nation.<br />

Honestly, I couldn’t be more excited and positive about the<br />

future for <strong>Vermont</strong> nurses. We’ve got a new executive director,<br />

several new board members, multiple initiatives, and lots of<br />

plans for growth, improvement, and continuing education.<br />

We’d also love for you to join the team. How about you? Do<br />

you want to see change and progress in our medical landscape?<br />

Are you ready to advance your personal career and become a<br />

leader for <strong>Vermont</strong> nurses?<br />

Use your voice, your skills, your time, to work with us and<br />

help create a stronger nursing organization that can better serve<br />

you, your colleagues, and <strong>Vermont</strong>’s patients.<br />

We are ready for you!<br />

Thank you for being a nurse, for your service and your<br />

heart.<br />

You are appreciated.<br />

What Mom Taught Me<br />

COVID-19 Impact Assessment Survey<br />

- <strong>The</strong> Second Year<br />

Page 7<br />

VTDigger launches <strong>2022</strong> Bill Tracker<br />

Page 9<br />

current resident or<br />

Presort Standard<br />

US Postage<br />

PAID<br />

Permit #14<br />

Princeton, MN<br />

55371<br />

Amy C. Swarr, MBA, BSN, RN, CCM<br />

When I was about seven years old in the mid-1970’s,<br />

my mother ran for office as a County Legislator against a<br />

long-standing Republican in our District. Our county was<br />

majority Republican, but she said what gave her the edge<br />

for several terms was how she was taught to approach her<br />

potential constituents. <strong>Nurse</strong>s can use these approaches<br />

to advocate for legislative change as well and offer her<br />

experience to increase confidence in this activity.<br />

My mom credits knocking on doors as the primary<br />

activity to win elections. I often hear people say they<br />

don’t vote because they don’t know anyone. I also hear<br />

that people vote for those they know. Does personal<br />

contact at your home make for a better connection than<br />

shaking a hand amongst others in a crowd? Yes, but nurses<br />

aren’t expected to knock on doors to advocate for higher<br />

payout for Medicaid recipients at long-term care centers.<br />

However, engaging your local and state representatives<br />

may bring positive results.<br />

A person running for office does better when a<br />

connection with a constituent exists. My mom is an<br />

engaging person who has capacity for deep empathy.<br />

She also grew up in a farm family that required her to<br />

mentally grow up quickly as the oldest of five children.<br />

Mom understands what it feels like to struggle, work hard,<br />

and grow in a financially strained setting. She also went<br />

to college and earned a teaching degree. <strong>The</strong>se<br />

life experiences didn’t necessarily differ from her<br />

opponent’s background but gave her a connection<br />

beyond empathy during an in-person conversation.<br />

<strong>Nurse</strong>s tend to be in positions of these types of<br />

conversation that give insight and deeper life<br />

experiences. When speaking to a representative,<br />

use your experiences and relay those of others<br />

to help form a picture. While you likely are not<br />

meeting your representative in-person, a phone call<br />

is more effective than an email.<br />

My mom’s recollection<br />

of who helped her form<br />

thoughts into action and<br />

votes on the floor were<br />

beyond the Democratic<br />

Party. She often talked to her<br />

Republican colleagues and<br />

constituents. One constituent,<br />

a Republican, would call her<br />

monthly about a few issues<br />

that interested him. He was<br />

polite, respectful, and gave<br />

her insight. “Have you thought of this?” was his usual<br />

approached on the phone. He rarely said, “You need to<br />

do this.” He always spoke calmly and wanted to give her<br />

a different perspective or support her perspective. His<br />

information gave her informed reasons to research issues<br />

further and bring Republican legislators to a compromise.<br />

Occasionally, she would side with the majority Republican<br />

vote. A nurse can be this kind of influence to local and<br />

state representatives. Local representatives have contact<br />

information online to reach them by phone or email.<br />

State representatives have aides who will read email or<br />

take messages off the phone line and “triage” them for<br />

presentation to the representative.<br />

My mom had a few people whom she would call if she<br />

sought perspectives. <strong>Nurse</strong>s may become this person for<br />

a representative as a relationship of trust and consistency<br />

is realized. Professional advice is an advantage because<br />

politics do not need to be a part of the conversation. Show<br />

respect and present your views in a manner that indicates<br />

a willingness to give first-hand perspective despite<br />

the viewpoints of the representative. Resist the urge to<br />

approach someone on the street or in a store to talk about<br />

business. My brother and I waited countless hours for my<br />

mom to come out of stores or grew weary while standing<br />

on the sidewalk. Even if you know a representative’s home<br />

phone number and where they live, local representatives<br />

usually have occupations and need time to relax with<br />

family when able.


Page 2 • <strong>Vermont</strong> <strong>Nurse</strong> <strong>Connection</strong> <strong>May</strong>, June, July <strong>2022</strong><br />

ANA-VT Welcomes New Executive<br />

Director/ Updates to ANA-<strong>Vermont</strong><br />

Lobbying Efforts<br />

ANA-VT is thrilled to welcome Amy Martone as our<br />

new Executive Director. With this exciting transition,<br />

we’ll also be changing our advocacy and lobbying efforts.<br />

Starting next biennium, 2023, we will hire a lobbying<br />

group and work with other nursing organizations to<br />

promote our agenda with a more unified voice.<br />

<strong>The</strong> ANA-VT Government Affairs committee will<br />

continue to meet monthly, and we’re always looking for<br />

member nurses who want to participate and join our team.<br />

Legislative Report<br />

We’re now several weeks past crossover and heading<br />

into <strong>May</strong> and the close of the session. Fortunately, we’ve<br />

seen several positive changes recently, and will continue to<br />

update you as the session continues.<br />

H.654, which would extend COVID-19 health care<br />

regulatory flexibility, passed and is now Act 85.<br />

H.717, which would provide humanitarian assistance to<br />

the people of Ukraine, also passed, and is now Act 82.<br />

S.4 Now ensures that nobody can knowingly possess a<br />

firearm within a hospital building.<br />

Voices of <strong>Vermont</strong> <strong>Nurse</strong>s<br />

premiered at VSNA Convention 2000 and<br />

is available from the ANA-<strong>Vermont</strong> Office at:<br />

ANA - <strong>Vermont</strong><br />

4 Carmichael Street, Suite 111, #215<br />

Essex, VT 05452<br />

Price: $20 each book<br />

(plus $3.95 for postage and handling)<br />

Make check or money order payable to:<br />

VERMONT STATE NURSES FOUNDATION<br />

Name: _____________________________________<br />

Address: ___________________________________<br />

City: _______________________________________<br />

State: __________________ Zip: _______________<br />

<strong>The</strong> legislature, in its final push, is working on a<br />

number of other bills that could end up heading to the<br />

governor's desk.<br />

Look for a full legislative update in our next issue!<br />

Thank you!<br />

Deadlines for the<br />

<strong>Vermont</strong> <strong>Nurse</strong> <strong>Connection</strong><br />

Are you interested in contributing an article to an<br />

upcoming issue of the <strong>Vermont</strong> <strong>Nurse</strong> <strong>Connection</strong>? If so,<br />

here is a list of submission deadlines for the next 2 issues:<br />

Vol. 25 #4 – July 11, <strong>2022</strong><br />

Vol. 26 #1 – October 10, <strong>2022</strong><br />

Articles may be sent to the editors of the <strong>Vermont</strong><br />

<strong>Nurse</strong> <strong>Connection</strong> at:<br />

ANA-<strong>Vermont</strong><br />

Attention: VNC<br />

4 Carmichael Street, Suite 111, #215<br />

Essex, VT 05452<br />

Articles may also be submitted electronically to<br />

vtnurse@ana-vermont.org.<br />

If you wish to submit a “Letter to the Editor,” please<br />

address it to:<br />

ANA-<strong>Vermont</strong><br />

Attn: <strong>Vermont</strong> <strong>Nurse</strong> <strong>Connection</strong><br />

4 Carmichael Street, Suite 111, #215<br />

Essex, VT 05452<br />

Please remember to include contact information,<br />

as letter authors may need to be contacted by the<br />

editors of the VNC for clarification. NOTE: Letters to<br />

the Editor reflect the opinions of the letter authors<br />

and should not be assumed to reflect the opinions<br />

of the ANA-<strong>Vermont</strong>.<br />

Cynthia Peterson, MSN, RN, Editor<br />

Official publication of ANA-<strong>Vermont</strong>, a constituent member<br />

of the American <strong>Nurse</strong>s Association. Published quarterly every<br />

January, April, July and October. Library subscription price is $20<br />

per year. ISSN# 1529-4609.<br />

Editorial Offices<br />

ANA-<strong>Vermont</strong>, 4 Carmichael Street, Suite 111, #215, Essex, VT<br />

05452, PH: (802) 651-8886, E-mail: vtnurse@ana-vermont.org<br />

Editor: Jean E. Graham<br />

Advertising<br />

For advertising rates and information, please contact Arthur<br />

L. Davis Publishing Agency, Inc., PO Box 216, Cedar Falls, Iowa<br />

50613, (800) 626-4081, sales@aldpub.com. ANA-<strong>Vermont</strong> and the<br />

Arthur L. Davis Publishing Agency, Inc. reserve the right to reject any<br />

advertisement. Responsibility for errors in advertising is limited to<br />

corrections in the next issue or refund of price of advertisement.<br />

Acceptance of advertising does not imply endorsement or<br />

approval by ANA-<strong>Vermont</strong> of products advertised, the advertisers,<br />

or the claims made. Rejection of an advertisement does not imply<br />

a product offered for advertising is without merit, or that the<br />

manufacturer lacks integrity, or that this association disapproves<br />

of the product or its use. ANA-<strong>Vermont</strong> and the Arthur L. Davis<br />

Publishing Agency, Inc. shall not be held liable for any consequences<br />

resulting from purchase or use of an advertiser’s product. Articles<br />

appearing in this publication express the opinions of the authors; they<br />

do not necessarily reflect views of the staff, board, or membership of<br />

ANA-<strong>Vermont</strong> or those of the national or local associations.<br />

Content<br />

ANA-<strong>Vermont</strong> welcomes unsolicited manuscripts and<br />

suggestions for articles. Manuscripts can be up to:<br />

• 750 words for a press release<br />

• 1500 words for a feature article<br />

Manuscripts should be typed double-spaced and spell-checked<br />

with only one space after a period and can be submitted:<br />

1) As paper hard copy<br />

2) As a Word Perfect or MS Word document file saved to a<br />

CD-Rom or zip disk<br />

3) Or e-mailed as a Word Perfect or MS Word document file to<br />

vtnurse@ana-vermont.org.<br />

No faxes will be accepted. Authors’ names should be placed after<br />

title with credentials and affiliation. Please send a photograph of<br />

yourself if you are submitting a feature article.<br />

All articles submitted to and/or published in <strong>Vermont</strong> <strong>Nurse</strong><br />

<strong>Connection</strong> become the sole property of ANA-<strong>Vermont</strong> and may not<br />

be reprinted without permission.<br />

All accepted manuscripts may undergo editorial revision to conform<br />

to the standards of the newsletter or to improve clarity.<br />

<strong>The</strong> <strong>Vermont</strong> <strong>Nurse</strong> <strong>Connection</strong> is not a peer review publication.<br />

Articles appearing in this publication express the opinions of the<br />

authors; they do not necessarily reflect views of the staff, board,<br />

or membership of ANA-<strong>Vermont</strong> or those of the national or local<br />

association.<br />

Copyright Policy Criteria for Articles<br />

<strong>The</strong> policy of the ANA-<strong>Vermont</strong> Editorial Board is to retain<br />

copyright privileges and control of articles published in the <strong>Vermont</strong><br />

<strong>Nurse</strong> <strong>Connection</strong> unless the articles have been previously published<br />

or the author retains copyright.<br />

3<br />

3<br />

Opportunity Awaits<br />

REGISTERED NURSES<br />

Emergency Department<br />

IPCU<br />

Specialty Clinic<br />

Psychiatric Inpatient<br />

Adult Day Program<br />

To view all current job<br />

opportunities, and to apply<br />

please go to:<br />

https://<br />

springfieldhospital.org/<br />

careers/<br />

Equal Opportunity Employer<br />

ANA-<strong>Vermont</strong> Officers and Board of Directors<br />

President ...................................Jessilyn Dolan<br />

Vice President ............................. Dionne Heyliger<br />

Secretary ...............................Samantha Gambero<br />

Treasurer ......................................Amy Swarr<br />

Director .................................Amy Visser-Lynch<br />

Director ....................................Michelle Wade<br />

Director .......................................... Vacant<br />

Delegate Membership Assembly .................Betsy Hassan<br />

Alternative Delegate ........................Cynthia Peterson<br />

ANA-<strong>Vermont</strong> Foundation Board<br />

President ....................................Carol Hodges<br />

Vice President ..............................Christina Olcott<br />

Treasurer ......................................Amy Swarr<br />

Secretary ..................................Christina Olcott<br />

Trustee .....................................Jessilyn Dolan<br />

Trustee ...................................Meredith Roberts<br />

Trustee .....................................Michelle Wade<br />

Trustee ........................................... Vacant<br />

Trustee ........................................... Vacant<br />

VNC Editor<br />

Jeannie Graham<br />

Committee Chairpersons<br />

Bylaws ........................................Amy Swarr<br />

Finance ........................................Amy Swarr<br />

Government Affairs ..........................Jessilyn Dolan<br />

Membership & Publicity ...................Amy Visser-Lynch<br />

Nominations & Elections ......................Michelle Wade<br />

Programs ......................................... Vacant<br />

Congressional Coordinator for Welch .........Meredith Roberts<br />

Senate Coordinator for Sanders ..............Meredith Roberts<br />

Senate Coordinator for Leahy ...............Meredith Roberts


<strong>May</strong>, June, July <strong>2022</strong> <strong>Vermont</strong> <strong>Nurse</strong> <strong>Connection</strong> • Page 3<br />

We Are All in This Together<br />

With multiple generations in<br />

the nursing workforce, unique<br />

opportunities exist for growth,<br />

learning and development.<br />

~ Sallie Jimenez Healthcare<br />

Journalist<br />

It is often said that “hope<br />

is not a strategy,” but perhaps<br />

when planning the future<br />

of the nursing workforce, it<br />

should be. i <strong>The</strong> healthcare<br />

organizations of today must<br />

take action to recruit younger<br />

nurses to replace those retiring,<br />

yet also retain experienced<br />

Priscilla Smith-<br />

Trudeau<br />

nurses currently working to stabilize the workforce. Given<br />

the seriousness of the situation, effective strategies are<br />

required to promote job satisfaction, nurse retention and<br />

overall healthy workplace environments for all generations<br />

of nurses in the current workforce. ii However, one-sizefits-all<br />

intervention programs do not address the priorities<br />

and expectations of the four different generations found<br />

in today’s nursing workforce. iii <strong>The</strong> question remains<br />

how to resolve intergenerational conflicts? <strong>The</strong> fatherdaughter<br />

team Larry and Meagan Johnson, Phoenix,<br />

Ariz.-based workplace training experts and authors of<br />

Generations, Inc.: From Boomers to Linksters–Managing<br />

the Friction Between Generations at Work offer several<br />

solutions to resolving intergenerational conflicts by simply<br />

understanding work styles, values, shared perceptions,<br />

finding a generationally appropriate fix, finding<br />

commonality and finally learning from each other. iv<br />

Building a better future will depend on our ability to<br />

appreciate generational differences. ~ Mal Fletcher<br />

An acceptance of generational diversity in the<br />

workplace allows for a richer scope for practice as the<br />

experiences and knowledge of each generation in the<br />

nursing workforce creates an environment of acceptance<br />

and harmony facilitating retention of nurses. v To bridge<br />

the difference, you need to see the value in recognizing<br />

someone else’s perspective and be willing to have your<br />

own mind changed. Know that your beliefs, values<br />

and ideas stem from your unique path through life and<br />

represent only one view of the world, advises Columbia<br />

University associate professor of science education<br />

Christopher Emdin, PhD, author of Rachetdemic. “<strong>The</strong><br />

only expertise I have is my own perspective,” says Emdin,<br />

who advises “radical humility” in the hard work of<br />

seeking to understand others. “Take the time to be still and<br />

to study.” vi<br />

work; instead, they focus on bringing out the best of<br />

what works, individually and collectively. In order to<br />

transform opposition into collaboration, team members<br />

need to discover and understand their differences. To do<br />

this, they must be courageously open to learn what makes<br />

them different from one another, and recognize how these<br />

differences can serve their team. Only then can they<br />

align strengths and work harmoniously toward a common<br />

purpose. vii<br />

Alone we can do so little, together we can do so much.<br />

~ Helen Keller<br />

Each generation of nurses stands on the shoulders of<br />

the previous generations and, in turn, have paved the way<br />

for the next generation. If values are considered central<br />

to the nursing culture, they must be transmitted from<br />

one generation to another. How do we keep the values<br />

of each generation alive in our culture? It happens when<br />

we keep remembering that none of us got here on our<br />

own. We stood on the shoulders of previous generations<br />

who often carried us through difficult times, nurturing<br />

us through the fear of failure, teaching us to be strong, to<br />

learn from our mistakes and to do the right thing. Diverse<br />

generational teams offer the strength and flexibility that<br />

comes from sharing multiple ways of looking at an issue,<br />

a strength which is accessible at any time. When we<br />

appreciate generational differences, we broaden trust and<br />

respect for individuals which can lead to considerably<br />

better teamwork. Margaret Wheatley a well-respected<br />

writer, speaker, and teacher on the subject of how we<br />

can accomplish our work, sustain our relationships, and<br />

willingly step forward to serve in this troubling time<br />

suggests that “We have the opportunity many times a day,<br />

every day, to be the one who listens to others, curious<br />

rather than certain. And the greatest benefit that comes<br />

to those who listen is that we develop closer relationships<br />

with those we thought we couldn't understand. When<br />

we listen with less judgment, we always develop better<br />

relationships with each other. It's not differences that<br />

divide us. It's our judgments that do. Curiosity and good<br />

listening bring us back together.” viii<br />

Each of us can make a difference. Together we make<br />

change. ~ Barbara Mikulski<br />

Priscilla Smith-Trudeau MSM RN BSN CCM CRRN<br />

HNB-BC is board certified in holistic nursing and board<br />

certified in rehabilitation nursing. She has been a nurse for<br />

forty-five years and understands the interconnectedness of<br />

body, mind and spirit. She brings a comprehensive holistic<br />

and integrative approach to her practice for providing<br />

whole person care.<br />

Baby Boomers<br />

• Independent<br />

• Strong work ethic<br />

• Personal growth<br />

• Teamwork<br />

• Job security<br />

Generation X<br />

• Resourceful<br />

• Independent<br />

• Work-life balance<br />

• Technologically<br />

adept<br />

• Adapt well to<br />

change<br />

Generational Traits<br />

Generation Y<br />

• Honesty<br />

• Integrity<br />

• Diversity<br />

• Meaningful work<br />

• Achievement<br />

oriented<br />

Generation Z<br />

• Preference<br />

for traditional<br />

communication<br />

• Desire to work<br />

individually<br />

• Mobile-first<br />

habits<br />

• Motivated by<br />

stability<br />

• Naturally<br />

competitive<br />

v Hendricks JM, Cope VC. Generational diversity: what nurse<br />

managers need to know. J Adv Nurs. 2013 Mar;69(3):717-<br />

25. doi: 10.1111/j.1365-2648.2012.06079.x. Epub 2012 Jul 9.<br />

PMID: 22775766.<br />

vi Emdin, C., (2021). Ratchetdemic: Reimagining Academic<br />

Success. Boston: Beacon Press, Boston, MA.<br />

vii Whitney, D. K. (2004). Appreciative team building: Positive<br />

questions to bring out the best of your team. iUniverse, Inc.<br />

viii Wheatly, M., (2001), Partnering with Confusion and<br />

Uncertainty. Retrieved February 18, <strong>2022</strong> from: https://www.<br />

margaretwheatley.com/articles/partneringwithconfusion.html<br />

What I do, you cannot do; but what you do, I cannot do.<br />

<strong>The</strong> needs are great, and none of us, including me, ever<br />

do great things. But we can all do small things, with great<br />

love, and together we can do something wonderful.<br />

~ Mother <strong>The</strong>resa<br />

We know that successful [nursing] teams thrive on<br />

opposition, including differences of opinions, approaches,<br />

cultures, ways of thinking, and styles of working. <strong>The</strong>y<br />

do so by transforming opposition into collaboration. By<br />

aligning their strengths in the face of differences, they<br />

optimize resources and work efficiently toward their<br />

goals. <strong>The</strong>y don’t waste time or energy on what doesn’t<br />

i Klug, S. H. (January 01, 2009). Recruit, respect, and retain:<br />

the impact of baby boomer nurses on hospital workforce<br />

strategy--a case study. Creative Nursing, 15, 2, 70-4.<br />

ii Wilson, B., Squires, M., Widger, K., Cranley, L., &<br />

Tourangeau, A. (January 01, 2008). Job satisfaction among<br />

a multigenerational nursing workforce. Journal of Nursing<br />

Management, 16, 6, 716-23.<br />

iii Wieck, K. L., Dols, J., & Landrum, P. (January 01, 2010).<br />

Retention priorities for the intergenerational nurse workforce.<br />

Nursing Forum, 45, 1.)<br />

iv Johnson, M., & Johnson, L. (2010). Generations, inc.: From<br />

boomers to linksters - managing the friction between<br />

generations at work. AMACOM.<br />

SFC <strong>The</strong>odore P. Provost<br />

AMEDD Specialty Branch Manager<br />

theodore.p.provost.mil@mail.mil<br />

802-338-3405<br />

<strong>The</strong> ANA-<strong>Vermont</strong> website has been updated:<br />

ANA-<strong>Vermont</strong>.org. We will continue to update and<br />

expand the website.<br />

Do you want to stay updated on the latest ANA-<strong>Vermont</strong> has to offer?<br />

Learn of webinars offered by the ANA?<br />

How you can earn CEU hours?<br />

‘Like Us’ on Facebook. Find us at<br />

https://www.facebook.com/VT<strong>Nurse</strong>s<br />

Questions regarding our social media and website?<br />

E-Mail: vtnurse@ana-vermont.org


Page 4 • <strong>Vermont</strong> <strong>Nurse</strong> <strong>Connection</strong> <strong>May</strong>, June, July <strong>2022</strong><br />

Letter from the<br />

New Executive Director<br />

Amy Martone, MBA, BSN, RN, NPD-BC<br />

I am honored to share the news with you that I have<br />

assumed the role as Interim Executive Director for the ANA-<br />

<strong>Vermont</strong>. I want to recognize Dr. Meredith Roberts, PhD,<br />

RN, for the incredible contribution that she has made to<br />

the ANA-<strong>Vermont</strong> over the last five years in her role as the<br />

Executive Director! For anyone that has ever had the privilege<br />

to work with Meredith, her commitment to the nurses of<br />

<strong>Vermont</strong> and passion for the advancement of the nursing<br />

profession in our state was wildly evident. She has left me<br />

with some very big shoes to fill – and I have promised her to<br />

do my best. Please join me in thanking Meredith for all she<br />

has accomplished and in wishing her the best in retirement!<br />

Amy Martone<br />

As we kick off <strong>Nurse</strong>s Month in <strong>May</strong> <strong>2022</strong>, there are<br />

so many things to celebrate – and much work for us to do! This is an important time<br />

for nurses as we reflect back on the incredible ways that we led colleagues, teams,<br />

and organizations through the COVID-19 pandemic using our knowledge and skills<br />

to provide best outcomes for patients and to keep our communities as safe as possible.<br />

This is just one of the many reasons that nurses continue to be voted the most trusted<br />

profession, for over 20 consecutive years in a row. Now, as we begin to enter into the<br />

pandemic recovery period, and as we are faced with a healthcare workforce crisis unlike<br />

we have ever seen, we must come together as nurses and continue to lead.<br />

<strong>The</strong> national ANA represents the over four million nurses nationwide, and our ANA<br />

<strong>Vermont</strong> represents the 15,000 nurses that are licensed in our state. When you join ANA-<br />

<strong>Vermont</strong>, it also includes membership to the national ANA. That is two memberships<br />

for only $15 per month! I encourage you to join us today by completing the form in this<br />

mailing, going to anavermont.nursingnetwork.com, or emailing memberinfo@ana.org.<br />

As a member, it is important to check your emails and follow us on social media to stay<br />

up to date on communications. You can find us on Facebook at https://www.facebook.<br />

com/VT<strong>Nurse</strong>s.<br />

At this time, I am working closely with the ANA-<strong>Vermont</strong> Board of Directors to<br />

finalize the <strong>2022</strong>-2023 Strategic Plan. We are excited to complete it and share it with<br />

you! Our primary focus over the coming year will be to connect with our current<br />

members, re-engage with past members, and recruit new members. We will also explore<br />

the opportunity to form a Coalition with our state partners in nursing, such as the<br />

<strong>Vermont</strong> <strong>Nurse</strong> Practitioners Association. This priority is based on the understanding that<br />

we are stronger together and can share resources to advocate for change with the issues<br />

facing nursing. This includes workplace violence, compensation and value, health equity,<br />

and workforce shortage solutions. <strong>The</strong>se partnerships will also ensure that we are using<br />

our collective nursing talent to provide high-quality continuing education and ongoing<br />

professional development opportunities to our members.<br />

Another priority will be to increase the visibility of nursing in <strong>Vermont</strong> and promote<br />

the ANA-<strong>Vermont</strong> as our professional organization. We have started by updating<br />

the ANA-<strong>Vermont</strong> website to best represent the nurses of <strong>Vermont</strong> and provide more<br />

information about the organization. This is still a work in progress and so I ask you to<br />

check back and visit the website often. You should also look for our <strong>Nurse</strong>s of <strong>Vermont</strong><br />

social media campaign that is rolling out this month. We will use this campaign to<br />

highlight some of the incredible nurses that are practicing across our state and the broad<br />

continuum of specialties that our nurses represent.<br />

As Interim Executive Director, I will bring over 15 years of diverse healthcare<br />

experience as an accomplished nurse leader to the ANA-<strong>Vermont</strong>. I look forward to<br />

working alongside the talented, diverse, and dedicated ANA <strong>Vermont</strong> Board of Directors<br />

and our remarkable members to achieve the strategic priorities of the organization and<br />

our <strong>Vermont</strong> nurses. I look forward to <strong>Nurse</strong>s Month <strong>2022</strong> with great optimism and ask<br />

you to join us in accomplishing our vision to “Inspire <strong>Vermont</strong> nurses to advance the<br />

nursing profession and the health of <strong>Vermont</strong>ers." If you have any questions about ANA-<br />

<strong>Vermont</strong>, or are interested in joining the Board of Directors or a committee, please feel<br />

free to contact me at vtnurse@ana-vermont.org.


<strong>May</strong>, June, July <strong>2022</strong> <strong>Vermont</strong> <strong>Nurse</strong> <strong>Connection</strong> • Page 5<br />

Skin Care in COVID<br />

Lauren Beck, BSN, RN,<br />

WCC, SANE<br />

Southwestern <strong>Vermont</strong><br />

Medical Center<br />

<strong>The</strong> COVID-19 pandemic<br />

challenged healthcare workers<br />

in ways that many of us had<br />

never before experienced.<br />

Ever-changing policies,<br />

protocols, and keeping up<br />

with the influx of new and<br />

fluctuating information seemed<br />

like a never-ending battle.<br />

Symptoms were constantly<br />

Lauren Beck<br />

evolving, and what originally seemed like a predominantly<br />

pulmonary-dominating virus exploded into what we now<br />

know to be a systemic illness that can impact multiple<br />

organ systems.<br />

My curiosity in this topic began when I transitioned<br />

into the wound care role at my facility this past winter<br />

during yet another one of our COVID-19 surges. As I hit<br />

the ground running during a high acuity, high census,<br />

and high stress time, I began to notice that I was seeing<br />

skin manifestations that I couldn’t make sense of. Consult<br />

after consult showed low-risk COVID-19 patients with<br />

pressure-like injuries, but with all the proper interventions<br />

and measures in place to prevent them. Lesions, blisters,<br />

rashes, and discolored toes appeared seemingly overnight<br />

with no explanation and furthered my interest in the<br />

matter. Disease severity seemed irrelevant, and nearly<br />

asymptomatic individuals and critically ill patients alike<br />

were demonstrating abnormal skin findings. Additional<br />

review of our organization showed that out of the pressurelike<br />

injuries we were seeing within our facility, the<br />

majority we were seeing in our COVID-19 patients. Risk<br />

assessment scales didn’t seem to accurately predict who<br />

was at risk anymore. What was going here?<br />

COVID-19 presents differently in each patient,<br />

and while symptoms have ranged from mild to lifethreatening,<br />

some effects can be more subtle and difficult<br />

to recognize. <strong>The</strong> last two years have provided an<br />

opportunity to research these impacts, and latest evidence<br />

has identified a lesser known but increasingly recognized<br />

challenge facing patients diagnosed with COVID-19- and<br />

it lies within our skin.<br />

Studies have shown that as many as 20% of patients<br />

diagnosed with COVID-19 have had the presentation of<br />

dermatologic-related complications and manifestations<br />

including (but not limited to) urticaria, chilblain-like<br />

eruptions more recently dubbed “COVID Toes” (Burke,<br />

McGinnis, & Petronic-Rosiv, 2021), vasculitis, and<br />

varying types of rashes and lesions without any prior<br />

history or substantial risk factors (Gottlieb & Long, 2020).<br />

Both patients with asymptomatic cases, as well as those<br />

with severe illness, have been shown to be impacted by<br />

dermatological symptoms (Sadeghzadeh-Bazargan, Rezai,<br />

Nobari, Mozafarpoor, & Goodarzi, 2021). Research<br />

suggests that pressure-like injuries in patients infected<br />

with COVID-19 may not solely be pressure related, but<br />

a combination of effects that puts patients at higher risk<br />

of skin breakdown due to infection (Mawhirt, Frankel,<br />

& Diaz, 2020). <strong>The</strong>se findings have complicated the<br />

staging and wound care process for direct care providers<br />

internationally in both implementing appropriate<br />

interventions based on standardized risk assessment<br />

scales, as well as correctly identifying skin breakdown and<br />

its causes.<br />

While the exact pathophysiology for what causes<br />

these complications is still being studied, early research<br />

indicates a multitude of factors that can compromise<br />

the integumentary system during COVID-19 infection,<br />

including complement-mediated microvascular injury,<br />

coagulation pathway derangement, cytokine release, and<br />

cutaneous ischemia (Gottlieb & Long, 2020).<br />

Determining the presentation of unusual or unexplained<br />

dermatologic symptoms in patients may be helpful in<br />

both identifying the presence of COVID-19 as well as<br />

assisting providers in guiding treatment plans for patients<br />

(Sadeghzadeh-Bazargan et al. 2021). Additionally,<br />

accurately identifying early cutaneous signs and symptoms<br />

may be a predictor of deterioration in acutely ill patients,<br />

and further research is ongoing in this respect (Mawhirt et<br />

al., 2020).<br />

As nurses it is our responsibility to continue to monitor<br />

and apply the latest evidence-based research as more<br />

is learned about the impacts of COVID-19 in relation<br />

to skin. A critical element of providing comprehensive<br />

care to COVID-19 patients is recognizing that typical<br />

risk assessment scales may not accurately predict risk of<br />

skin breakdown, and higher interventions may need to be<br />

implemented in this population. <strong>The</strong> National Pressure<br />

Injury Advisory Panel has recognized and acknowledged<br />

the unique challenges identified within COVID-19<br />

patients and released a position statement stating that the<br />

unprecedented findings associated with skin may lead to<br />

unavoidable pressure injuries, with further information<br />

anticipated to be released with continuing evaluation of<br />

research (Black et al., 2020).<br />

So what does this mean for healthcare providers?<br />

As nurses we commit ourselves to life-long education:<br />

we assess, we learn, and we adapt. <strong>The</strong> COVID-19<br />

pandemic has demonstrated the unyielding resilience<br />

and resourcefulness of healthcare workers worldwide.<br />

Knowing the latest evidence-based research and<br />

implementing it within our practice is not only our job, but<br />

our responsibility to our patients and our communities. It<br />

is imperative that we strive to provide the best, most upto-date<br />

care to improve patient outcomes during these<br />

extraordinary times.<br />

References<br />

Black, J., Cuddigan, J., Capasso, V., Cox, J., Delmore, B.,<br />

Munoz, N., & Pittman, J. on behalf of the National Pressure<br />

Injury Advisory Panel (2020). Unavoidable Pressure Injury<br />

during COVID-19 Crisis: A Position Paper from the National<br />

Pressure Injury Advisory Panel. https://www.npiap.com<br />

Burke, K., McGinnis, K., Petronic-Rosiv, V. (2021). Covid toes:<br />

Pernio-like lesions. Clinics in Dermatology, 39(3), 380-383.<br />

https://doi.org/10.1016/j.clindermatol.2021.01.016<br />

Gottlieb, M & Long, B. (2020). Dermatologic Manifestations<br />

& Complications of COVID-19. American Journal of<br />

Emergency Medicine, 38(9), 1715-1721. https://doi.<br />

org/10.1016/j.ajem.2020.06.011<br />

Mawhirt, S., Frankel, D., Diaz, A. (2020). Cutaneous<br />

Manifestations in Adults Patients with COVID-19 and<br />

Dermatologic Conditions Related to the COVID-19 Pandemic<br />

in Healthcare Workers. Currently Allergy and Asthma<br />

Reports, 20(12), 75. https://doi.org/10.1007/s11882-020-<br />

00974-w<br />

Sadeghzadeh-Bazargan, A., Rezai, M., Nobari, N., Mozafarpoor,<br />

S., Goodarzi, A. (2021). Skin manifestations as potential<br />

symptoms of diffuse vascular injury in critical COVID-19<br />

patients. Journal of Cutaneous Pathology, 48(9), 1266-1276.<br />

https://doi.org/10.1111/cup.14059<br />

TRIAGE NURSE<br />

White River Family Practice is looking for an experienced RN<br />

to fill the role of our Triage <strong>Nurse</strong>. We are a small, cohesive<br />

practice of 8 providers and 15 clinical and administrative staff<br />

who are dedicated to our patients and to each other. Your role<br />

will be integral to our office and we will support you as you<br />

adjust to your new position. Best of all, you will have the chance<br />

to get to know many of our wonderful patients!<br />

Candidates should be prepared to work in this role 4 days<br />

weekly with an occasional 5th day to cover vacations.<br />

Competitive salary and benefits.<br />

Please submit a cover letter with resume to<br />

lneedham@wrfpvt.com


Page 6 • <strong>Vermont</strong> <strong>Nurse</strong> <strong>Connection</strong> <strong>May</strong>, June, July <strong>2022</strong><br />

A Farewell Message from Meredith Roberts<br />

Meredith Roberts RN, BSN, MSN, PhD<br />

Hello <strong>Nurse</strong> Colleagues,<br />

Being in a pandemic so long feels like we have been<br />

in a war, but the war keeps going on, and our deployment<br />

continues. Those deployed in war usually get to come<br />

home after a year, but not us. How are you? From the last<br />

ANA survey, I know that ¾ of you are frustrated, and have<br />

been bullied at work. Over two thirds of you are stressed<br />

exhausted and overwhelmed and 44% are nearing burnout.<br />

Over one third feel sad, depressed, and under-supported. I<br />

get it, and I feel it. <strong>The</strong> horrors of the long battle. We feel<br />

like we just keep going until we are ready to fall down.<br />

<strong>The</strong>n we have less to give to family and feel so tired. We<br />

worry about putting our family at risk. We have to listen to<br />

our bodies and assess our mental health.<br />

It’s hard to believe I have been the Executive Director<br />

for five years, and prior to that was president and vice<br />

president, and an ANA Member for so many years before<br />

that while working and completing my doctorate and<br />

helping to start a BSN program. I am listening to my<br />

body when I say it is time for me to step back and let my<br />

colleagues, some of which were incredible students of<br />

mine in the past I have had the privilege to mentor, take<br />

the leading role. I took my emotional pulse, and realized<br />

that I am tired, and need to set new boundaries in order<br />

to manage my life. I will still be a part of a committee or<br />

two, and support nurses, but at a less intense level, while<br />

continuing to teach one course online that I created.<br />

To maintain our mental health, sometimes we need to<br />

refocus on what bring us joy. I need more time in my life<br />

for healing the planet, creating music, and my family. I<br />

also wish to support the amazing Sianay Chase Clifford<br />

running for U.S. Congress. Born in <strong>Vermont</strong>, this woman<br />

of color earned a Masters in social work, prospered<br />

in a Washington Think Tank, as well as working with<br />

legislators. <strong>Vermont</strong> needs her insightful perspectives.<br />

I stayed on as Executive Director until the Board found<br />

a qualified person to replace me. <strong>The</strong>y now have. I will<br />

be announcing who that person is on <strong>May</strong> 6th, National<br />

<strong>Nurse</strong> Day, our legislative day Sign up for our free event<br />

here: https://anavermont.nursingnetwork.com/nursingevents/136972-may-6-legislation-day-on-national-nursingday-free-registration#!info<br />

If you want to work on saving the planet with me, let<br />

me know if you want to join the ANA VT environmental<br />

committee I will be leading at mroberts@vtc.vsc.edu.<br />

ANA-<strong>Vermont</strong> has a great Board and the new leader will<br />

keep it energized. I hope to see you at our next event. I<br />

send you healing energy.<br />

• Inpatient Medical Surgical Unit<br />

• Charge RN- Emergency Room<br />

• Primary Care<br />

• Operating Room<br />

• Maternal/Child Health<br />

• Cardiology Office<br />

• Discharge Advocate<br />

• ER RN<br />

Statement in<br />

Response to the<br />

Conviction of <strong>Nurse</strong><br />

RaDonda Vaught<br />

SILVER SPRING, MD-Today, a jury convicted former<br />

Vanderbilt University Medical Center nurse RaDonda<br />

Vaught of criminally negligent homicide and impaired<br />

adult abuse after she mistakenly administered the wrong<br />

medication that killed a patient in 2017. <strong>The</strong> following<br />

statement is attributable to both the American <strong>Nurse</strong>s<br />

Association (ANA). and the Tennessee <strong>Nurse</strong>s Association<br />

(TNA).:<br />

"We are deeply distressed by this verdict and the<br />

harmful ramifications of criminalizing the honest<br />

reporting of mistakes.<br />

Health care delivery is highly complex. It is inevitable<br />

that mistakes will happen, and systems will fail. It<br />

is completely unrealistic to think otherwise. <strong>The</strong><br />

criminalization of medical errors is unnerving, and this<br />

verdict sets into motion a dangerous precedent. <strong>The</strong>re are<br />

more effective and just mechanisms to examine errors,<br />

establish system improvements and take corrective<br />

action. <strong>The</strong> non-intentional acts of Individual nurses like<br />

RaDonda Vaught should not be criminalized to ensure<br />

patient safety.<br />

<strong>The</strong> nursing profession is already extremely shortstaffed,<br />

strained and facing immense pressure - an<br />

unfortunate multi-year trend that was further exacerbated<br />

by the effects of the pandemic. This ruling will have a<br />

long-lasting negative impact on the profession.<br />

Like many nurses who have been monitoring this case<br />

closely, we were hopeful for a different outcome. It is a<br />

sad day for all of those who are involved, and the families<br />

impacted by this tragedy."<br />

<strong>The</strong> American <strong>Nurse</strong>s Association (ANA) is the<br />

premier organization representing the interests of the<br />

nation's 4.3 million registered nurses. ANA advances the<br />

profession by fostering high standards of nursing practice,<br />

promoting a safe and ethical work environment, bolstering<br />

the health and wellness of nurses, and advocating on<br />

health care issues that affect nurses and the public. ANA is<br />

at the forefront of improving the quality of health care for<br />

all. For more information, visit www.nursingworld.org. For<br />

high-resolution images of the ANA logo or photos of ANA<br />

leadership, please click here.


<strong>May</strong>, June, July <strong>2022</strong> <strong>Vermont</strong> <strong>Nurse</strong> <strong>Connection</strong> • Page 7<br />

COVID-19 Impact Assessment Survey - <strong>The</strong> Second Year<br />

<strong>The</strong> American <strong>Nurse</strong>s Foundation performed a survey of nearly 12,000 nurses<br />

nationwide, that revealed 60% of acute care nurses are feeling burned out, and 75%<br />

report feeling stressed, frustrated, and exhausted. For nurses under 35 the data is<br />

alarming, for younger nurses are struggling more with mental health. Workplace violence<br />

among nurses has increased as we enter year three of the COVID-19 pandemic. Over half<br />

of nurses nationwide have had extremely disturbing, or traumatic experiences during the<br />

pandemic. In <strong>Vermont</strong> it is 38%, over one out of every three nurses, with many reporting<br />

difficulty concentrating and 28% planning to leave their position, most due to staffing<br />

and the negative impact on well-being. In <strong>Vermont</strong> 75% are frustrated, and have been<br />

bullied at work. Over two thirds are stressed, exhausted, and overwhelmed and 44% feel<br />

burnout. Over one third feel sad, depressed, and under-supported. Seventy-four percent<br />

rate their organizations staffing shortage as serious, with 94% of nurses saying their<br />

organization has a staff shortage, but they can now access PPE without difficulty:<br />

So see the full results of the survey, go to: https://www.nursingworld.org/practicepolicy/work-environment/health-safety/disaster-preparedness/coronavirus/whatyou-need-to-know/covid-19-impact-assessment-survey---the-second-year/<br />

You can<br />

individualize results by state.


Page 8 • <strong>Vermont</strong> <strong>Nurse</strong> <strong>Connection</strong> <strong>May</strong>, June, July <strong>2022</strong><br />

Marilyn Rinker Leadership Scholarship Application<br />

Application – 2023 deadline: March 25, 2023<br />

Name: ______________________________________________________________<br />

Address: _____________________________________________________________<br />

Telephone #: _____________________ Email Address: _______________________<br />

Vt RN Lic #______________________ VONL member since __________________<br />

School of Nursing: _____________________________________________________<br />

Currently in which year? 1 2 3 4 year of graduation (if applicable) ________________<br />

Graduate school ________________________ 1st yr __________ 2nd year__________<br />

expected date of graduation_______________<br />

If employed in nursing, current employer ___________________________________<br />

Currently receiving Financial Aid, Grants, Scholarships? Yes ________ No ________<br />

If yes please list the sources_______________________________________________<br />

Please attach to this form:<br />

1. Résumé<br />

2. Most recent transcript of grades demonstrating a cumulative average of 3.0 (B)<br />

3. A brief essay (500 words or less) describing nursing leadership experience and<br />

aspirations, community service experience, commitment to serve in <strong>Vermont</strong>,<br />

and financial need<br />

4. At least two (2) letters of recommendation (at least one academic and one work<br />

related)<br />

5. Evidence of acceptance in an accredited program leading to an advanced degree<br />

in nursing if not yet matriculated.<br />

I understand that if I receive an Advanced Degree <strong>Nurse</strong> Leaders<br />

Scholarship, I commit to practice nursing in <strong>Vermont</strong> for a minimum period<br />

of two years following graduation.<br />

Student signature: _______________________________ Date: __________________<br />

Return application (with attached materials) before March 25, 2023 to:<br />

Martha Buck, VAHHS/VONL<br />

148 Main Street, Montpelier, VT 05602<br />

(802)223-3461/ext. 111 Martha@vahhs.org<br />

Marilyn Rinker Memorial<br />

Scholarship<br />

<strong>The</strong> Marilyn Rinker Memorial Scholarship Award was established by the <strong>Vermont</strong><br />

Organization of <strong>Nurse</strong> Leaders in 2009 to honor Marilyn’s lifelong commitment and<br />

dedication to professional nursing practice, nursing education and leadership. Marilyn<br />

held many leadership positions during the course of her career such as Nursing<br />

Director for Medicine and Cardiology at Fletcher Allen Health Care (University of<br />

<strong>Vermont</strong> Medical Center); Oncology Clinical Coordinator at the <strong>Vermont</strong> Regional<br />

Cancer Center; Clinical Research <strong>Nurse</strong> and Educator in <strong>Vermont</strong> and Rhode Island;<br />

and, BSN Nursing Program Director at Norwich University. Marilyn also served as<br />

the Executive Director of the <strong>Vermont</strong> State <strong>Nurse</strong>s’ Association and President of the<br />

<strong>Vermont</strong> Organization of <strong>Nurse</strong> Leaders.<br />

This award provides scholarship support in the amount of $1000 for a qualified<br />

registered nurse to participate in an approved course of study leading to an advanced<br />

degree with an emphasis in nursing leadership.<br />

Application Criteria for the Marilyn Rinker Memorial Award<br />

1. Current member of ONL<br />

2. Registered nurse or advanced practice registered nurse currently licensed in the<br />

state of VT*<br />

3. Demonstrated commitment to nursing leadership as evidenced by participation<br />

in professional seminars, organizations, work accomplishments, project,<br />

recommendations of peers<br />

4. Currently enrolled or accepted in an accredited program that will lead to an<br />

advanced degree in nursing<br />

5. Willingness to commit to completing the program as indicated by realistic<br />

timeframe.<br />

6. GPA of 3.0 or the equivalent<br />

7. Two (2) supportive professional recommendations<br />

8. A double-spaced, short essay (500 words or less) of the reasons this nominee<br />

should receive the award according to the criteria listed above<br />

9. Nominee’s current Curriculum Vitae<br />

Nominations must be submitted by March 25, 2023. Annual scholarship award<br />

announcement will be made at the member reception and awards gala at the ONL<br />

Annual Meeting.<br />

*<strong>Vermont</strong> RNs will receive first priority. Applicants from other states will be<br />

considered if there are no applicants from <strong>Vermont</strong> or the scholarship criteria are not<br />

met by applicants from <strong>Vermont</strong>.<br />

https://survey.zohopublic.com/zs/6AbihO<br />

Rest, Relax, Laugh: Spending Time with Yourself<br />

Dr. Phyllis Lawrence, DNP, RN, NEA-BC<br />

Reprinted with permission from Tennessee <strong>Nurse</strong><br />

February <strong>2022</strong> issue<br />

Rest and Relax<br />

How many times have you been told that you need to<br />

get plenty of sleep for good physical health? Sleep is also<br />

instrumental in maintaining sound mental and emotional<br />

health. Rest is not only the act of sleeping, but you can<br />

rest your body, mind, and tap into your spirit simply by<br />

feeling renewed. Waking up and feeling that you have run<br />

a marathon is a sign of significant activity during your rest<br />

period. Either the mind continues to cycle, or you may be<br />

suffering from a sleep disorder. In either case, you are not<br />

at rest.<br />

To rest the mind, you must relax. Relaxation is defined<br />

as the state of being free from tension and anxiety (Google<br />

dictionary, <strong>2022</strong>). <strong>The</strong> Cambridge Dictionary defines<br />

relaxation as a pleasant activity that makes you become<br />

calm and less worried. This definition supports the<br />

concept of complementary and alternative interventions<br />

and modalities. Relaxation can really be a state of mind.<br />

One of the most effective holistic modalities that promotes<br />

relaxation is meditation. Meditation is reflected in many<br />

forms, including guided imaginary, mindfulness, Zen<br />

meditation, Mantra meditation, Transcendental meditation,<br />

and Yoga meditation, just to name a few. Mindfulness has<br />

become popular over the last few years. Being mindful is<br />

the basic human ability to be fully present in the moment,<br />

aware of your surroundings, feelings, and emotions. Try it,<br />

sit still in a quiet place. Place your hands in your lap. Now<br />

close your eyes. What do you hear? What do you smell?<br />

Breathe slow and steady while maintaining the rhythm.<br />

Continue this practice for approximately 10-15 minutes.<br />

Notice the change in your stress level or anxiety. This<br />

simple exercise can alleviate stress and anxiety, and if<br />

engaged in regularly, lead to an optimistic outlook.<br />

Laugh for a Healthier You<br />

Have you noticed that when you laugh, you feel better?<br />

It is harder to cry while you are laughing. Research has<br />

found that laughing triggers the release of endorphins<br />

(nature’s feel-good chemicals). It has also been reported<br />

that laughter decreases stress hormones and increases<br />

immune cells. We have a natural response to infection,<br />

which helps produce antibodies, improving our resistance<br />

to disease and promoting our overall well-being. What<br />

makes you laugh? Is it a funny commercial, your loved<br />

one(s), maybe your co-workers? Laughter is the best<br />

medicine. In an article by Robinson, Smith, & Segal (July<br />

2021), learn to create opportunities to laugh, watch a funny<br />

movie, TV show, or YouTube video, check out a comedy<br />

club, read the funny pages, check out the humor section<br />

in your bookstore, play with a pet, better yet host a game<br />

night with friends.<br />

I would like to share with you some of the things that<br />

make me laugh. Watching my favorite comedy movies,<br />

even though I know the punch line, dancing to my favorite<br />

80’s jam on YouTube, and serving with a grateful heart.<br />

When I see someone smile, I smile! During hard times,<br />

laughter has been a saving grace for many. Whitman<br />

(2017) A new study reveals how laughter affects the<br />

brain, which may be an explanation why giggles play an<br />

important role in social bonding.<br />

When you take time for yourself, you validate your<br />

worthiness and value. Make it a point to celebrate your<br />

life. Buy that neat sweater, go to the movies with your<br />

spouse, family, or friends. Do something that you enjoy,<br />

and that makes you feel good. How about butter pecan<br />

ice cream? Take care of yourself so that you can take care<br />

of others. <strong>The</strong> first step to self-care is accepting that you<br />

are worthy of that care. <strong>The</strong> care you require may need to<br />

come from a professional source, and that’s okay. <strong>The</strong>re<br />

are services available through most healthcare facilities<br />

and organizations. Sometimes you just might need to talk.<br />

It may be a good time to phone a friend.<br />

Take a moment and plan to rest, relax, and laugh. Try<br />

to include at least one activity to cover each one of the<br />

components. Start with resting and relaxing, then let the<br />

laughter begin. Remember, you are worthy, valuable, and<br />

appreciated. Self-worth can only be measured by you. So<br />

make every moment count, and be mindful of your value. I<br />

can sum it up in one word, priceless!!<br />

References<br />

L. Robinson, M. Smith & J. Segal (2021). Laughter is the Best<br />

Medicine. https://www.helpguide.org/articles/mental-health/<br />

laughter-is-the-best-medicine.htm<br />

Mindful: healthy mind, healthy life (<strong>2022</strong>). https://www.mindful.<br />

org/meditation/mindfulness-getting-started/<br />

Whiteman, H. (2017). Laughter releases ‘feel good hormones’ to<br />

promote social bonding. https://www.medicalnewstoday.com/<br />

articles/317756


<strong>May</strong>, June, July <strong>2022</strong> <strong>Vermont</strong> <strong>Nurse</strong> <strong>Connection</strong> • Page 9<br />

VTDigger launches<br />

<strong>2022</strong> Bill Tracker<br />

<strong>The</strong> Senate meets at the Statehouse in Montpelier on Wednesday,<br />

March 23, <strong>2022</strong>. Photo by Glenn Russell/VTDigger<br />

<strong>Nurse</strong>s, please consider taking<br />

the study!<br />

“Healthcare Provider Knowledge, Attitudes, Practices Related to Medical Cannabis<br />

Research Study.”<br />

Cannabis Center of Excellence, INC, a 501c3 cannabis research and education nonprofit,<br />

Medicinal Genomics, a leader in cannabis testing, and UMass Dartmouth<br />

Charlton College of Business announced the release of preliminary data and presentation<br />

of results for the “Healthcare Provider Knowledge, Attitudes, Practices Related to<br />

Medical Cannabis Research Study.”<br />

This study collects information from healthcare providers in the United States and<br />

Canada about their experiences with medical cannabis in their practices, prior education<br />

around the topic, and interest in future clinical education related to medical cannabis. No<br />

personal identifying information is collected from healthcare providers.<br />

https://formlink.mwater.co/#/4279a49a958844a79d29ce94edfdc4f9/e113fa26fdfc49838<br />

3291b32ff82dedc?branding=mwater<br />

ADN Clinical Excellence Award<br />

"Courtney Aines came to VTC with many<br />

years of experience as an LPN and already had<br />

well-developed “bedside” skills. Despite being<br />

very comfortable caring for patients, she has<br />

continued to seek out new learning opportunities<br />

with determination. She is open to everything and<br />

anything and proceeds with the same enthusiasm<br />

and curiosity no matter the setting. She speaks<br />

up when offered a choice in patients during<br />

clinical, and she frequently requests experience<br />

with specific types of patients and/or settings.<br />

She jumped on an opportunity for an intensive<br />

clinical experience in the OR this semester. <strong>The</strong>y<br />

were so impressed with her they offered her<br />

a position after only a few days! I have been so<br />

gratified and happy to hear and see her joy after<br />

every new experience. She has many strengths,<br />

but she really stands out in her emotional<br />

intelligence. I believe her ability to connect with<br />

patients is exceptional. She frequently expresses<br />

empathy for patients, taking the time to listen<br />

to their concerns and advocating for their comfort and safety. Even as a student, she<br />

makes a tangible impact on each patient she cares for. Whether it be in providing vital<br />

patient teaching, addressing a safety concern, or just taking extra time and care with a<br />

vulnerable person, she is the embodiment of superior nursing."<br />

ADN Clinical Excellence Award<br />

<strong>The</strong> ADN Clinical Excellence Award recognizes the associate degree nursing student<br />

who is consistently prepared for each clinical day, has a clear understanding of the<br />

application theory to the clinical setting, utilizes effective communication techniques<br />

in all settings, demonstrates the art of nursing in the care that they provide, shows that<br />

they’re a self-initiator, and has shown real growth in their understanding of the role of the<br />

associate degree-prepared registered nurse as compared to that of the licensed practical<br />

nurse. In addition to an award certificate, the awardee receives membership to the<br />

American <strong>Nurse</strong>s Association <strong>Vermont</strong> when they’re licensed.<br />

Sarah Mearhoff<br />

<strong>The</strong> <strong>Vermont</strong> Legislature’s <strong>2022</strong> session is in its waning weeks, which means<br />

that lawmakers are moving faster than ever to get key bills across the finish line.<br />

Inevitably, some won’t make the cut.<br />

And with this year rounding off the Legislature’s biennium, whatever bills don’t<br />

become law this spring will officially be dead.<br />

To help avid Statehouse watchers keep up, VTDigger is launching its <strong>2022</strong> Bill<br />

Tracker. This page will be updated daily with major developments in 65 key bills<br />

spanning both years of the biennium.<br />

<strong>Vermont</strong> faced longstanding, systemic issues well before the coronavirus was<br />

detected in the state, but the pandemic has made them all the more pressing. Flush<br />

with cash from the federal government, this was the year that lawmakers promised<br />

to make substantial, generational change.<br />

But will they deliver?<br />

We’re tracking bills that promise to ease <strong>Vermont</strong>’s statewide housing crunch,<br />

fix state employees’ broken pension system, reform policing and criminal justice,<br />

establish lawmakers’ first-ever statewide ethics code — and more. And, of course,<br />

we’re looking closely at the state’s multi-billion dollar annual budget.<br />

Lawmakers haven’t yet settled on what day they’ll adjourn sine die, but the<br />

legislative session typically ends in the first weeks of <strong>May</strong>.<br />

Bills passed by both chambers move to Gov. Phil Scott, who has up to five<br />

business days to sign them into law, veto them or let them become law without<br />

his signature. Should Scott veto bills after the session concludes, lawmakers can<br />

arrange to return to Montpelier at a predetermined date to attempt to override his<br />

vetoes.<br />

Read more in VTDigger’s <strong>2022</strong> Legislative Guide.<br />

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Page 10 • <strong>Vermont</strong> <strong>Nurse</strong> <strong>Connection</strong> <strong>May</strong>, June, July <strong>2022</strong><br />

We’re Not Heroes: Providing Nursing Care during a Pandemic<br />

Marcia Bosek DNSc, RN<br />

Ann Laramee MS ANP-BC ACNS CHFN ACHPN<br />

FHFSA<br />

Sue Murdock DNP, DNP, APRN, GNP-BC<br />

University of <strong>Vermont</strong> Medical Center<br />

Introduction<br />

In March 2020, a state of emergency was declared<br />

throughout the United States in response to escalating<br />

incidence of the coronavirus (COVID-19). A “Stay Home-<br />

Stay Safe” order issued for the state of <strong>Vermont</strong> closed<br />

non-essential in-person businesses, impacting how hospital<br />

nursing care was provided (State of <strong>Vermont</strong>, 2020). A<br />

chief nursing officer noted, “<strong>Nurse</strong>s want to tell their<br />

stories! We need to research how COVID-19 has impacted<br />

nurses and the care they provided during this pandemic.”<br />

Method and Design<br />

Purpose & Design<br />

<strong>The</strong> purpose of this descriptive phenomenology study<br />

was to develop a broader understanding of the perceptions<br />

and experiences of the professional nurses providing<br />

patient care during the COVID-19 pandemic. <strong>The</strong><br />

specific aim was: “What was the experience of providing<br />

nursing care at a <strong>Vermont</strong> hospital during the COVID-19<br />

pandemic?”<br />

<strong>The</strong> study was approved by the Research Protection<br />

Office. All professional nurses (n=1992) (RNs & APRNs)<br />

employed in any role at a Northeast academic medical<br />

center were invited to participate.. Data analysis followed<br />

Colaizzi’s (1978) method. Actions were taken to increase<br />

the trustworthiness of the findings.<br />

Findings<br />

Participants<br />

173 nurses (8.7% response rate) completed the<br />

confidential survey between <strong>May</strong> 20-June 3, 2020 (see<br />

Table 1).<br />

<strong>The</strong>mes<br />

Three themes with sub-themes emerged regarding the<br />

participants’ experience of providing nursing care during<br />

the COVID-19 pandemic (Figure 1).<br />

<strong>The</strong>me #1: It Was a Rollercoaster Ride<br />

<strong>The</strong> nurses described providing care during the<br />

pandemic as being a rollercoaster ride that they never<br />

expected to be riding and felt they could not get off.<br />

<strong>Nurse</strong>s experienced anticipated as well as unexpected<br />

changes, and emotional reactions, which created the<br />

perception of contradictions between the anticipated and<br />

the unexpected. <strong>The</strong>se contradictions may be perceived as<br />

thrilling, stressful or anxiety provoking depending upon<br />

the nurse’s personality, experiences, and resources.<br />

• “Providing nursing care during the pandemic has<br />

been a rollercoaster you can’t seem to get off and<br />

something I never thought I would experience in<br />

my nursing career. This has been a frustrating,<br />

exhausting, confusing, and anxiety provoking time.”<br />

<strong>The</strong> nurses expressed concerns related to job security,<br />

finances, separation of family, continued potential<br />

exposure to COVID while concurrently experiencing<br />

increased collegiality and teamwork and recognition of<br />

individual, organizational and community strengths.<br />

Sub-theme #1: At First It Was Scary. Participants<br />

initially perceived providing care as being unnerving,<br />

scary, and stressful due to the many unknowns, social<br />

distancing, inconsistent and/or rapidly changing standards/<br />

protocols, and communication issues. However, caring for<br />

patients with COVID-19, having resources/PPE available,<br />

and learning new protocols decreased their confusion,<br />

frustration, and anxiety over time.<br />

• “Initially terrifying. Obviously had to work, but I<br />

was afraid I would get sick. True panic. It took four<br />

to five weeks to just feel like ‘OK, I can do this’.<br />

Humbling, scary.”<br />

Sub-theme #2: Things Were Unexpected and<br />

Surreal. Unlike the traditional roller coaster ride, the<br />

participants were forced to respond to competing and often<br />

simultaneous stressors. <strong>Nurse</strong>s perceived inconsistencies<br />

and/or disconnects between pre and post COVID<br />

experiences, policies, and expectations versus the current<br />

reality being experienced. <strong>The</strong> element of risk played a<br />

role in how the nurses interpreted these stressors. <strong>The</strong><br />

participants perceived these conflicts and inconsistencies<br />

as being disrespectful to them as individuals and to<br />

the profession. As time progressed, nurses experienced<br />

frustration when unanticipated nursing lay-offs occurred<br />

due to low census, especially after working through the<br />

height of the pandemic.<br />

• “Feeling like you are…“Choosing” to be a nurse<br />

over mother/wife/daughter/sister to keep your family<br />

protected.”<br />

• “We have a very restricted visitor policy now. It is<br />

the complete opposite of our patient and family<br />

centered care model which welcomes in families as<br />

part of the team.”<br />

Sub-theme #3: <strong>The</strong> Fear of Unknown Continues.<br />

When completing the survey, nurses were experiencing<br />

exhaustion and other physical effects, due to their<br />

workload, stress, and fears of the unknown, and a potential<br />

second COVID-19 surge. A few nurses were beginning<br />

to move past their fears and starting to evaluate their<br />

experience, recognize the importance of teamwork, and<br />

imagine their future beyond this COVID experience.<br />

• “<strong>The</strong> uncertainty of the months ahead and the<br />

projected increase in cases this fall has me<br />

concerned. But the way we have handled and cared<br />

for COVID patients has us very prepared for the<br />

next expected outbreak.”<br />

• “And now, I’m ready to move on with life, using<br />

good hand hygiene of course.”<br />

Sub-theme #4: I Feel Grateful. Even though the<br />

pandemic is not over, the future uncertain, and fear and<br />

anxiety persist, the nurses expressed gratitude that they<br />

and their families did not get sick with the COVID virus.<br />

<strong>The</strong> nurses were grateful that their hospital and state did<br />

not experience the surge of COVID patients and for having<br />

meaningful jobs at a time of high unemployment..<br />

• “Now I feel exhausted and yet very grateful. That<br />

we are now better and stronger and faster-we won’t<br />

be caught off guard again, anytime soon.”<br />

<strong>The</strong>me #2: I Am Proud to Be a <strong>Nurse</strong><br />

Participants felt honored and proud of being a nurse.<br />

Participants realized it is “kind of exciting to be one of the<br />

people who could help others during such a tough time for<br />

everyone” regardless of the specific role the nurse fulfilled<br />

during the pandemic. Participants concluded “we are<br />

amazing at what we do, and we go into healthcare because<br />

we want to help people, and this has been our time to<br />

shine.” Many nurses provided a pragmatic view of their<br />

role during the pandemic, including the idea that nurses<br />

have always provided care during pandemics.<br />

Sub-theme #1: We’re Not Heroes, We’re Just Doing<br />

Our Job. Throughout the pandemic, the media has<br />

portrayed nurses as being heroes however, the participants<br />

did not accept this metaphor since they were not on “the<br />

front lines” in a community experiencing a COVID-19<br />

surge. Participants could not reconcile actions they<br />

perceived as disrespectful with their ideal of how a hero<br />

should be treated. <strong>Nurse</strong>s are always prepared to provide<br />

care during a pandemic, because “it’s what we’ve trained<br />

for!”<br />

• “It was interesting to see how everyone is all about<br />

the “Healthcare Heroes,” but the community was<br />

afraid of us in public and questioned our ability to<br />

be clean.”<br />

• “We are not heroes; we are just doing our jobs.<br />

<strong>Nurse</strong>s in COVID affected areas are true heroes.<br />

<strong>The</strong>y deserve a praise.”<br />

<strong>The</strong>me #3: We Adapted to Provide the Best Care<br />

Participants reiterated their commitment to “always<br />

provide the care you and your family deserve.” Early<br />

in the pandemic, the hospital’s visitation policy was<br />

changed, and no visitors were allowed. For some, this<br />

change was welcomed since nursing units were quieter<br />

and less chaotic. However, prohibiting visitors limited<br />

communication, decision-making and family support.<br />

<strong>The</strong> nurses became creative in identifying workarounds<br />

to meet the needs of patients, family, and the healthcare<br />

team. <strong>Nurse</strong>s noted an increase in collaboration and<br />

teamwork.<br />

• “Nursing care was significantly different. Many<br />

workers were restricted to access COVID + patient<br />

rooms. As the nurse some days it felt like I was<br />

a nurse, licensed nursing assistant, respiratory<br />

therapist, environmental services and IT all in one.”<br />

Sub-<strong>The</strong>me #1: We Would Fill in for Family.<br />

<strong>Nurse</strong>s remained committed to providing patient and<br />

family centered care even when visitors were prohibited,<br />

especially for patients who were dying.<br />

• “I cared for a dying patient during the last hours.<br />

<strong>The</strong> family was not present….I found the patient’s<br />

phone and figured out how to play music…I was<br />

the only reminder in the room that this was a person<br />

with a life…now facing death…alone except for<br />

me.”<br />

Discussion<br />

Sample<br />

While the participants in this study did not experience<br />

an overwhelming surge of COVID-19 patients, their<br />

experience is still meaningful (<strong>Vermont</strong> Health<br />

Department, 2020). <strong>The</strong>re were no substantive differences<br />

in responses to any of the survey questions between nurses<br />

who provided direct care to COVID positive patients and<br />

those who did not.<br />

It Was Scary<br />

While the scared feeling dissipated as procedures<br />

became known, communication improved, and routines<br />

developed, nurses remained fearful of the future. <strong>The</strong> fear<br />

of unknown continues reflected concerns for a protracted<br />

pandemic. <strong>The</strong> fear related to contracting COVID-19 while<br />

working was real and realistic (Mohammed & Lelièvre,<br />

2021). While there were no known cases of COVID-19<br />

transmission from patients to nurses at this hospital, this<br />

unfortunately was not the reality nationally (CDCP, 2020).<br />

<strong>The</strong> participants’ experiences were like the experiences<br />

described in an ANA-VT on-line survey that occurred in<br />

March-April prior to this study. <strong>The</strong> ANA-VT findings<br />

describe nurses experiencing anxiety related to the use of<br />

PPE and lack of evidence supporting changes in policies<br />

and procedures, concerns about keeping patients as well as<br />

their immediate families safe and communication issues<br />

(Maltby & Conroy, 2020).<br />

Pride<br />

Participants experienced pride in their work and in<br />

being able to serve. Being resilient and able to “ride the<br />

rollercoaster” successfully, helped the nurse cope with the<br />

dearth of information one day followed by an inundation<br />

with new procedures the next. <strong>The</strong> ability to continue to<br />

deliver high quality, evidence-based care when so much<br />

about COVID-19 practice was unknown was another<br />

source of pride. Adjusting practice to deliver care<br />

differently, either from a different location (telenursing),<br />

in a different care model (tiered staffing), or taking on a<br />

completely new role within the health system was another<br />

source of pride. Participants consistently recognized that<br />

peers, managers, and other healthcare professionals united<br />

to meet the pandemic challenges. This sense of being<br />

together “in the trenches” was a positive outcome.<br />

Hero<br />

In the unique scenario of a pandemic, the definition<br />

of heroism is not clear. Heroism can be defined as facing<br />

one’s mortality, taking significant risks, overcoming<br />

major challenges, all while maintaining congruence with<br />

one’s principles (Kohen, 2014). While many nurses died<br />

during the COVID-19 pandemic, sometimes because of<br />

work-related exposures (ICN, 2020), this was not the local<br />

experience.<br />

In the early stages, when information on how to safely<br />

provide care was unclear, nurses felt they were taking<br />

significant risks with not only their own health, but the<br />

health of those they loved. Concurrently, there were major<br />

challenges for nurses to overcome as the hospital set up<br />

COVID-19 care systems. <strong>Nurse</strong>s described the burden of<br />

rapidly changing practice as a major challenge to feeling<br />

safe and prepared to do their work. Taking the time to<br />

don PPE was a threat to many a nurse’s self-image. Other<br />

participants described promoting community compliance<br />

with masking and social distancing as an example of<br />

heroic work, which is congruent with Kohen’s (2014)<br />

definition of heroism.<br />

<strong>The</strong> hero identity, however, was not universally<br />

embraced. Several participants identified that their work<br />

was “just doing our jobs,” that responding to this crisis<br />

is what nurses were trained to do and should not be<br />

characterized as heroism. Since the surge in <strong>Vermont</strong> was<br />

minimal, participants, not directly caring for COVID-19<br />

patients, expressed unease with the hero label, noting<br />

the term should be reserved for nurses experiencing<br />

a COVID-19 surge. <strong>The</strong> fact that the community had<br />

competing views of nurses during the pandemic (hero vs.<br />

a threat to community well-being because of potential<br />

exposure) prevented some participants from believing that<br />

they were heroes.<br />

Stokes-Parish et al. (2020) contend the hero and angel<br />

terminology is detrimental to the profession of nursing<br />

as it diminishes the value of the “high level of skill and<br />

knowledge demonstrated by nurses during the COVID-19<br />

pandemic” (p. 463) and implies nurses’ effectiveness<br />

is superhuman or magical in origin. Thus, the angel and<br />

hero image might negatively impact interest in nursing


<strong>May</strong>, June, July <strong>2022</strong> <strong>Vermont</strong> <strong>Nurse</strong> <strong>Connection</strong> • Page 11<br />

as a career, limit nursing workforce diversity, and undervalue the importance of skill<br />

development and knowledge in the practice of nursing.<br />

Figure 1: Schematic Representation of <strong>The</strong>mes and Sub-themes<br />

Provided the Best Care<br />

We adapted to provide the best care, was common among participants regardless of<br />

their experience caring directly for patients with COVID-19. <strong>Nurse</strong>s do what nurses do,<br />

they stepped up to the challenge and adapted to provide the best care possible (Liang,<br />

Wu, & Wu, 2021). <strong>The</strong> pandemic had a way of narrowing the nurse’s focus so they could<br />

prioritize what was truly important. <strong>Nurse</strong>s did this while at the same time putting to the<br />

back of their minds all their personal fears and worries. Through working “together as a<br />

unified force,” nurses were able to maintain hope and be reassured together they would<br />

survive the pandemic.<br />

At a time that could be demoralizing and lead to burnout, many nurses shared how<br />

their morale was boosted. <strong>Nurse</strong>s described how coming together as a team for the<br />

common good of caring for patients gave them hope and lifted them up.<br />

Strengths and Limitations<br />

<strong>The</strong> findings are strengthened by the large sample size. Since <strong>Vermont</strong> did not<br />

experience a COVID-19 surge; findings may not generalize to settings experiencing a<br />

surge.<br />

Nursing Implications<br />

Many lessons were learned from this sample, which could inform the journey of<br />

nurses working in future pandemics. Strategies to lessen nurse anxiety and fear include:<br />

1) having a unified, concise and scheduled communication plan for disseminating<br />

evolving policies and procedures, 2) developing mechanisms for nurses to share their<br />

unique experiences and to receive peer support at times of crisis, and 3) providing easily<br />

accessible evidence-based protocols for the use of potentially scarce personal protective<br />

equipment.<br />

<strong>Nurse</strong>s felt conflicted and discouraged when they were not able to give the patient and<br />

family centered care they were used to providing. Creating a pandemic visitation policy<br />

that would include leveraging technology to improve communication with patients and<br />

families would be a way to honor and support the nurses’ patient and family centered<br />

philosophy. Describing nurses as prepared, knowledgeable, and dedicated professionals is<br />

more accurate than using the hero or angel image.<br />

Research is needed to describe how nurses experience providing care during<br />

a prolonged national pandemic and whether a specific role, level of care (acute,<br />

ambulatory, long-term care), scope of practice, and direct care for patients with<br />

COVID-19 impacts the nurse’s experience. It is unknown whether there are short-term<br />

and/or long-term consequences experienced by patients, family and healthcare staff<br />

related to the implementation of a no-visitor policy.<br />

Conclusion<br />

<strong>Nurse</strong>s want to discuss their experiences. <strong>Nurse</strong>s are prepared to provide care during<br />

a pandemic. Despite experiencing fear and anxiety, nurses are willing and committed to<br />

providing high quality, patient and family centered care during a pandemic. Even in a<br />

pandemic, nurses are resilient and able to experience gratitude. However, these nurses did<br />

not view themselves as heroes.<br />

References<br />

Center for Disease Control and Prevention. (2020,October 30). COVID-19–associated<br />

hospitalizations among health care personnel — COVID-NET, 13 States, March 1–<strong>May</strong> 31,<br />

2020. Morbidity and Mortality Weekly, 69(43), 1576–1583. Retrieved from https://www.cdc.<br />

gov/mmwr/volumes/69/wr/mm6943e3.htm#F1_down<br />

Colaizzi, P. (1978). Psychological research as a phenomenologist views it. In: R. S. Valle & M.<br />

King. (1978). Existential phenomenological alternatives for psychology. Open University<br />

Press.<br />

International Council of <strong>Nurse</strong>s. (2020, October 28). ICN confirms 1,500 nurses have died from<br />

COVID 19 in 44 countries and estimates that healthcare worker COVID 19 fatalities worldwide<br />

could be more than 20,000. Retrieved from https://www.icn.ch/news/icn-confirms-1500-<br />

nurses-have-died-covid-19-44-countries-and-estimates-healthcare-worker-covid<br />

Kohen, A. (2014). Heroism and subjectivity. Retrieved from : http://kohenari.net/<br />

post/99653156590/<br />

Liang, H-F, Wu, Y-C., & Wu, C-Y. (2021). <strong>Nurse</strong>s’ experiences of providing care during the<br />

COVID-19 pandemic in Taiwan: A qualitative study. International Journal of Mental Health<br />

Nursing, 30, 1684–1692. https://doi: 10.1111/inm.12921<br />

Maltby, H., & Conroy, C. (2020, July). Coalition of <strong>Vermont</strong> nurse and nurse practitioner leaders<br />

responds to the ANA-VT survey on COVID-19: <strong>The</strong>mes and recommendations. <strong>The</strong> <strong>Vermont</strong><br />

<strong>Nurse</strong> <strong>Connection</strong>, 23(3), 7. Retrieved from https://assets.nursingald.com/uploads/publication/<br />

pdf/2075/<strong>Vermont</strong>_<strong>Nurse</strong>_<strong>Connection</strong>_7_20.pdf<br />

Mohammed, N, & Lelièvre, H. (2021). Lived experience of medicine nurses caring for COVID-19<br />

patients: A quality improvement perspective. Journal of Nursing Care Quality, 37(1), 35–41.<br />

State of <strong>Vermont</strong>. (2020, March 24). Governor Phil Scott issues a “Stay Home, Stay Safe” order,<br />

directs additional closures. https://governor.vermont.gov/press-release/governor-phil-scottissues-%E2%80%9Cstay-home-stay-safe%E2%80%9D-order-directs-additional-closures<br />

Stokes-Parish ,J., Elliot, R., Rolls, K., & Massey, D. (2020). Angels and heroes: <strong>The</strong> unintended<br />

consequence of the hero narrative. Journal of Nursing Scholarship, 42(5), 462-466 https://doi.<br />

org/10.1111/jnu.12591<br />

<strong>Vermont</strong> Department of Health (2020, June26). Weekly summary of <strong>Vermont</strong> COVID-19<br />

data reflecting cases identified between March 5 –June 24, 2020. Retrieved from https://<br />

www.healthvermont.gov/sites/default/files/documents/pdf/COVID19-Weekly-Data-<br />

Summary-6.26.20.pdf<br />

Table 1: Sample Demographics<br />

Position n (%) <strong>Nurse</strong>s who had provided direct<br />

care to COVID-19 patients n (%)<br />

Staff <strong>Nurse</strong> 145 (84%) 47 (27%)<br />

APRN 4 (2%) 1 (0.6%)<br />

Other (travel nurse, nurse manager,<br />

educator, case manager, etc.)<br />

24 (14%) 5 (3%)<br />

Total 173 53 (30.6%)<br />

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Page 12 • <strong>Vermont</strong> <strong>Nurse</strong> <strong>Connection</strong> <strong>May</strong>, June, July <strong>2022</strong><br />

Providing Competent, Supportive Care for<br />

People Who are Transgender<br />

F. Patrick Robinson, PhD, RN, ACRN, CNE, FAAN<br />

Sherry L Roper, PhD, RN<br />

Reprinted with permission from<br />

Illinois <strong>The</strong> Nursing Voice, June 2021 issue<br />

<strong>The</strong> idea that gender is binary (male or female) and<br />

determined at birth predominates Western cultures.<br />

However, research evidence and lived experiences suggest<br />

that gender exists on a spectrum with many options. Some<br />

people identify as a gender different from their gender<br />

determined at birth (Deutsch, 2016). Our traditional<br />

understanding of gender, based on chromosomes and<br />

primary (genitalia) and secondary sex characteristics, is<br />

often called biological sex or gender (or sex) assigned at<br />

birth. Gender identity, on the other hand, is the innermost<br />

concept of self as male, female, a blend of both, or neither<br />

(Lambda Legal, 2016.).<br />

<strong>The</strong> majority of people are cisgender, which occurs when<br />

gender assigned at birth and gender identity are the same.<br />

However, the best available data suggest that approximately<br />

1.4 million adults do not self-identify with their gender<br />

assignments (e.g., someone assigned female at birth but<br />

identifies as male) (Flores et al., 2016). Transgender is<br />

an umbrella term for this population. A visibly growing<br />

segment of the U.S. population does not identify with the<br />

binary notion of gender. Nonbinary is a collective term<br />

for this population, but individuals may use terms such as<br />

genderqueer, gender fluid, or gender non-conforming.<br />

<strong>The</strong>re is no standard or correct way to be (or be seen<br />

as) transgender. Some people who are transgender<br />

choose gender-affirming hormone therapy to achieve<br />

masculinizing or feminizing effects; others do not.<br />

Surgery that revises genitals to conform to gender identity<br />

is a critical part of the transition for many people who<br />

are transgender (Deutsch et al., 2019). Others do not feel<br />

that genital surgery is a necessary part of transition but<br />

may opt for non-genital surgeries to produce desired<br />

characteristics, including breast augmentation or removal<br />

and body contouring procedures. In other words, the<br />

importance of therapy related to the quality of life varies<br />

by individual. Also, some people who are transgender may<br />

want these services but do not have access to them because<br />

they are (a) unavailable in the community; (b) not covered<br />

by insurance (even if the individual has insurance, and<br />

many do not), and (c) too expensive.<br />

Remember: there is no one way to "be" transgender or<br />

cisgender. People choose to express their gender identities<br />

in personally satisfying ways, which may or may not<br />

match social expectations of what it means to look and<br />

behave as a male or female. Some transgender women<br />

choose not to wear makeup or dresses, and some cisgender<br />

men choose to wear their hair long and earrings.<br />

Health Disparities in People Who are Transgender<br />

Negative attitudes and discrimination toward the<br />

transgender community create inequalities that prevent<br />

the delivery of competent healthcare and elevate the<br />

risk for various health problems (Grant et al., 2011). In<br />

comparison to their cisgender counterparts, people who<br />

are transgender experience higher incidences of cancer,<br />

mental health challenges, and other health problems<br />

(Department of Health & Human Services, n.d.). For<br />

instance, transgender women, compared to all other<br />

populations, are at the highest risk of injury from violence<br />

and death by homicide. People who are transgender are<br />

also more likely to smoke, drink alcohol, use drugs, and<br />

engage in risk behaviors (Institute of Medicine, 2011).<br />

Furthermore, discrimination and social stigma increase<br />

poverty and homelessness in people who are transgender<br />

(Safer et al., 2017). <strong>The</strong> inability to afford basic living needs<br />

may lead to employment in underground economies, such as<br />

survival sex work or the illegal drug trade, which place the<br />

person who is transgender at an even higher risk for violence,<br />

drug use, and sexually transmitted infections (Deutsch, 2016).<br />

People who are transgender are more likely to rely<br />

on public health insurance or be uninsured than the<br />

general population. Even those insured report coverage<br />

gaps caused by low-cost coverage that does not include<br />

standard services for preventative, behavioral health, or<br />

gender-affirming therapies, including hormones (Deutsch<br />

et al., 2019). Lack of access to comprehensive health care<br />

leads some people who are transgender to seek hormones<br />

from the community and social networks without clinical<br />

support and monitoring, putting them at additional risk for<br />

adverse reactions and complications.<br />

Researchers suggest that healthcare providers'<br />

inability to deliver supportive and competent care serves<br />

as a powerful mechanism underlying health disparities<br />

(Fenway Institute, 2016). <strong>The</strong> experiences of people<br />

who are transgender are often not included in healthcare<br />

provider diversity and inclusiveness training. While<br />

transgender-related content in health professions basic<br />

education programs would effectively improve provider<br />

knowledge, skills, and attitudes, transgender health has<br />

not been prioritized in nursing education. <strong>The</strong> result is<br />

a nursing workforce inadequately prepared to care for<br />

people who are transgender (McDowell & Bower, 2016).<br />

Nursing Care of People Who Are Transgender<br />

Competent, supportive transgender care requires nurses<br />

to recognize potential biases and understand gender that<br />

may differ from their current beliefs and social norms.<br />

Honest reflection on these feelings is an essential step<br />

in providing competent transgender care. Using a lens of<br />

cultural humility, where cisgender nurses acknowledge<br />

that they do not adequately know about being transgender<br />

while also being open to learning, is helpful. In this spirit,<br />

open, transparent inquiry on the part of nurses when they<br />

do not know something (When I speak to your children,<br />

what name should I use to refer to you?) or how to proceed<br />

with care (I need to place a catheter into your bladder, and<br />

I know you have had gender-affirming surgery. Do you<br />

want to give me any special instructions?) can build trust.<br />

While gender-affirming care such as hormones,<br />

androgen-blocking agents, and surgeries require specialist<br />

care management, nurses will encounter transgender<br />

patients in all healthcare areas. Assessing the history and<br />

current status of gender-affirming therapies is critical to<br />

inform safe care. For example, hormone-induced changes in


<strong>May</strong>, June, July <strong>2022</strong> <strong>Vermont</strong> <strong>Nurse</strong> <strong>Connection</strong> • Page 13<br />

muscle and bone mass, along with menstruation or amenorrhea, can alter gender-defined<br />

reference ranges for laboratory tests such as hemoglobin/hematocrit, alkaline phosphatase,<br />

and creatinine (Deutsch, 2016). <strong>Nurse</strong>s should consider the gender assigned at birth<br />

(especially if it is the only gender information to which the lab has access) and genderaffirming<br />

therapy-induced physiological changes to make valid inferences about lab values.<br />

<strong>Nurse</strong>s should also ensure that a complete history of the use of hormones and androgen<br />

blockers (including those obtained from non-licensed providers) is taken. <strong>Nurse</strong>s should<br />

work with other providers to ensure that hormone therapy does not stop with hospitalization<br />

unless contraindicated by current pathology or prescribed medications. Abrupt cessation of<br />

hormone therapy can have a significant and negative impact on emotional and physiological<br />

health.<br />

Systems-Level Policies, Processes, and Advocacy<br />

Professional nurses can play a crucial role by advocating for policies and processes<br />

that promote safe, effective, and supportive care for people who are transgender.<br />

Misgendering a patient (making an incorrect assumption about gender identity) can<br />

cause emotional distress and erode patient-provider trust. Unfortunately, electronic health<br />

records (EHR) often do not support competent care for people who are transgender.<br />

For instance, healthcare providers should use a 2-step gender identification process<br />

(Deutsch, 2016). However, many do not, and EHR systems rarely provide prompts for<br />

the processor space for easy documentation and access to information derived from the<br />

process. Asking about a patient's current gender identity can result in several responses.<br />

<strong>The</strong> EHR should make checkboxes for a reasonable number of those responses, including<br />

male, female, transgender male, transgender female, and nonbinary. A fill-in-the-blank<br />

is needed for other identifies. <strong>The</strong> gender assigned at birth also requires options beyond<br />

male or female; people born with external genitalia, gonads, or both that do not conform<br />

to what is typically male or female (intersex) may have been identified incorrectly at<br />

birth. <strong>The</strong> EHR should provide an intersex option to this question. Some people who<br />

are transgender are uncomfortable revealing gender assigned at birth, so decline-to-state<br />

should be another option. Note that this process should be the standard for all patients,<br />

not just those assumed to be transgender.<br />

People who are transgender may use names other than their legal names (Lambda<br />

Legal, 2016). Navigating a legal name change is complicated and costly. Some people who<br />

are transgender do not have the resources for a legal name change; for others, it may not<br />

be safe, given current social or legal circumstances. Using a patient's chosen name and<br />

pronouns is critical to patient-centered care. <strong>The</strong> EHR should prominently document the<br />

patient's chosen name and pronouns, which should also be used outside the EHR, including<br />

for appointments and prescriptions. Patients should only have to provide the information<br />

once, decreasing the need to correct providers and improving patient-provider relationships.<br />

EHRs should also contain an organ inventory, perhaps as part of surgical history, as<br />

providers will need to know about the presence or absence of reproductive and gonadal<br />

organs to inform clinical decision-making. This information must be clear, unambiguous,<br />

and easily accessible in the EHR to inform care and prevent medical and surgical errors.<br />

<strong>Nurse</strong>s should work within governance processes to ensure that all institutional<br />

policies support transgender patients, staff, and visitors. Nondiscrimination statements<br />

should include gender identity. Policies about restrooms and staff changing rooms<br />

(usually labeled in gender-binary terms) should state that a person's gender identity<br />

rightly determines the room to be used and that that right should not require any<br />

proof (e.g., health provider confirmation) related to gender or gender identity. Finally,<br />

clear guidelines concerning non-private room assignments should include assigning<br />

roommates based on gender identity rather than gender assigned at birth.<br />

Power to Make a Difference<br />

<strong>The</strong> ANA Code of Ethics obligates nurses to practice "compassion and respect for<br />

the inherent dignity, worth, and unique attributes of every person" (ANA, 2015, para 1).<br />

While some nurses may intentionally discriminate against people who are transgender, it is<br />

more likely that a lack of knowledge and experience leads to nursing actions that result in<br />

suboptimal care. <strong>Nurse</strong>s play critical roles in transgender care by (a) providing supportive,<br />

affirming care, (b) creating an inclusive environment, and (c) leading interprofessional<br />

teams toward gender-affirming care. Education and a commitment to understanding the<br />

lived experiences of people who are transgender is, therefore, essential for all nurses.<br />

References<br />

American <strong>Nurse</strong>s Association. (2015). What is the nursing code of ethics? https://nurse.org/<br />

education/nursing-code-of-ethics/<br />

Department of Health and Human Services, Office of Disease Prevention and Health Promotion.<br />

(n.d.). Healthy people. Lesbian, gay, bisexual, and transgender health. https://www.<br />

healthypeople.gov/2020/topics-objectives/topic/lesbian-gay-bisexual-and-transgender-health<br />

Deutsch, M.B. (2016). Guidelines for the primary and gender-affirming care of transgender and<br />

gender nonbinary people (2nd ed.). Center of Excellence for Transgender Health, University<br />

of California at San Francisco. https://transcare.ucsf.edu/sites/transcare.ucsf.edu/files/<br />

Transgender-PGACG-6-17-16.pdf<br />

Deutsch, M.B, Bowers, M.L., Radix, A., & Carmel, T.C. (2019). Transgender medical care in the<br />

United States: A historical perspective. In J.S. Schneider, V.M.B. Silenzio, & Erikson-Schroth,<br />

L. (Eds.). <strong>The</strong> GLMA Handbook on LGBT Health (1, 83-131). Santa Barbara, CA: Praeger.<br />

Fenway Institute, National LGBT Health Education Center. (2016). Providing inclusive services<br />

and care for LGBT people. https://www.lgbtqiahealtheducation.org/publication/learning-guide/<br />

Flores, A.R., Herman, J.L., Gates, G.J., & Brown, T.N.T. (2016). How many adults identify<br />

as transgender in the United States? UCLA School of Law, William Institute. https://<br />

williamsinstitute.law.ucla.edu/publications/trans-adults-united-states/<br />

Grant, J. M., Mottet, L. A., Tanis, J., Harrison, J., Herman, J. L., & Keisling, M. (2011). Injustice<br />

at every turn: A report of the National Transgender Discrimination Survey. https://www.<br />

transequality.org/sites/default/files/docs/resources/NTDS_Report.pdf<br />

Institute of Medicine. (2011). <strong>The</strong> health of lesbian, gay, bisexual, and transgender people: Building<br />

a foundation for better understanding. http://www.nationalacademies.org/hmd/Reports/2011/<br />

<strong>The</strong>-Health-of-Lesbian-Gay-Bisexual-and-<br />

Lambda Legal. (2016). Transgender rights toolkit. https://www.lambdalegal.org/issues/transgenderrights<br />

McDowell, A. & Bower, K. (2016). Transgender health care for nurses: An innovative approach<br />

to diversifying nursing curricula to address health inequalities. Journal of Nursing Education,<br />

55(8), 476-479. DOI 10.3928/01484834-20160715-11<br />

Safer, J. D., Coleman, E., Feldman, J., Garofal, R., Hembree, W., Radix, A., & Sevelius, S. (2017).<br />

Barriers to health care for transgender individuals. Current Opinion in Endocrinology, Diabetes,<br />

and Obesity, 23(2), 168-171. DOI: 10.1097/MED.0000000000000227<br />

Singh, S., & Durso, L. E. (2017). Widespread discrimination continues to shape LGBT people's<br />

lives in both subtle and significant ways. Center for American Progress. https://www.<br />

americanprogress.org/issues/lgbt/news/2017/05/02/429529/widespread-discriminationcontinues-shape-lgbt-peoples-lives-subtle-significant-ways/<br />

IS YOUR NURSING ORGANIZATION<br />

PLANNING AN EDUCATION<br />

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<strong>The</strong> Northeast Multi-State Division, (NE-MSD) is accredited as an approver of<br />

continuing education in nursing by the American <strong>Nurse</strong>s’ Credentialing Center’s<br />

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Experience in nursing practice, strong clinical skills, and eligibility for a <strong>Vermont</strong> nursing license is required. Preference will be given<br />

to candidates holding a doctoral degree and with prior teaching/research. Specialties in pediatrics, mental health or medical surgical<br />

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Experience in nursing practice, strong clinical skills, and eligibility for a valid <strong>Vermont</strong> nursing license is required. Candidates must hold<br />

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Page 14 • <strong>Vermont</strong> <strong>Nurse</strong> <strong>Connection</strong> <strong>May</strong>, June, July <strong>2022</strong><br />

ANA Applauds Signing of Lorna Breen Health Care Provider<br />

Protection Act by President Biden<br />

SILVER SPRINC, MD-<strong>The</strong> American <strong>Nurse</strong>s<br />

Association (ANA) hails the signing of the Dr. Lorna<br />

Breen Health Care Provider Protection Act (S. 610/H.R.<br />

1667). into law by President Joseph R. Biden. This<br />

bipartisan legislation will direct $140 million in funds<br />

from the American Rescue Plan Act (H.R. 1319). to train<br />

current and future health professionals on how to prevent<br />

suicide, burnout, and substance use disorders. <strong>The</strong> bill is<br />

named for Dr. Lorna Breen, who tragically died by suicide<br />

after being consumed by feelings of helplessness and<br />

despair while treating COVID-19 patients during the first<br />

wave of the pandemic in 2020.<br />

"Enacting this law is a critical first step towards<br />

providing our nurses with the support they need to help<br />

alleviate some of the extraordinary duress they have been<br />

working under for the past two years," said ANA President<br />

Ernest J. Grant, PhD, RN, FAAN. "I am also hopeful that<br />

this will start to chip away at the culture of stoicism and<br />

silence within health care that prevents many providers<br />

from seeking help for mental health issues when they need<br />

it. I would like to thank Senators Tim Kaine (D-VA) and<br />

Todd Young (R-IN) and Representatives Susan Wild (D-<br />

PA) and David McKinley (R-WV) for their leadership and<br />

support on this issue."<br />

<strong>The</strong> law will establish a national evidence-based<br />

education and awareness initiative to encourage health<br />

care professionals to seek support and care for their mental<br />

health and substance use concerns. This measure will<br />

also teach health care professionals how to identify and<br />

respond to the risk factors associated with suicide, mental<br />

health issues, and substance use disorders while reducing<br />

the stigma associated with seeking help for them. <strong>The</strong><br />

law also includes a reporting mandate that requires the<br />

Secretary of Health and Human Services to provide an<br />

update on the progress of this initiative to the Committee<br />

on Health, Education, Labor, and Pensions of the Senate<br />

and the Committee on Energy and Commerce of the<br />

House of Representatives no later than two years after the<br />

bill is enacted.<br />

“By signing this legislation into law. President Biden<br />

and all the members of Congress who supported it have<br />

shown their commitment to prioritizing the mental health<br />

of our nursing and health care workforce,” said Grant.<br />

“Without more action like this the future of the nursing<br />

profession, and the American health care system, will be<br />

at stake. More nurses, including younger ones who are<br />

just entering the workforce, are struggling with mental<br />

health issues, feeling unsupported, and suffering from<br />

severe burnout and post-traumatic stress because of their<br />

sustained response to the COVID-19 pandemic.”<br />

A January survey of nearly 12,000 nurses by the<br />

American <strong>Nurse</strong>s Foundation (the Foundation) found that<br />

close to half of nurses surveyed under age 35 said they<br />

have sought professional mental health support since<br />

March 2020. And 47% of nurses under 25 and 46% of<br />

nurses between 25-35 reported being not emotionally<br />

healthy compared to nurses over the age of 55 (79%).<br />

<strong>The</strong>se younger nurses were also more likely to have<br />

experienced an extremely traumatic, disturbing, or<br />

stressful event due to COVID-19. Survey respondents<br />

under the age of 25 were also more than twice as likely<br />

(69%) to report suffering from burnout as those older than<br />

25 (30%).<br />

Even before the pandemic, nurses were at greater risk<br />

of suicide than the general population, according to a<br />

February, 2020 study from Sigma <strong>The</strong>ta Tau International<br />

Honor Society of Nursing, which found that female and<br />

male nurses were more likely to experience job problems<br />

compared to the general population. Female nurses were<br />

7.4 times more likely to complete suicide than the general<br />

population. Additionally, nurses who died by suicide<br />

were also more likely to have a history of mental health<br />

difficulties and were more likely to have left a suicide note.<br />

<strong>The</strong>se extraordinary times in health care call for all<br />

leaders. Congress, and the Administration to continue to<br />

examine the challenges impacting the nursing profession<br />

and deploy short and long-term solutions. ANA is<br />

committed to advocating for the needs of nurses and<br />

supporting their mental health and well being. ANA’s<br />

<strong>Nurse</strong> Suicide Prevention website offers resources,<br />

toolkits, and information to mitigate the risk of nurse<br />

suicide. <strong>The</strong> Foundation has developed the Well-being<br />

Initiative, a collection of resources designed to help<br />

nurses take the necessary steps to manage the stress and<br />

overcome the trauma caused by COVID-19.<br />

<strong>The</strong> American <strong>Nurse</strong>s Association (ANA) is the<br />

premier organization representing the interests of the<br />

nation’s 4.3 million registered nurses. ANA advances the<br />

profession by fostering high standards of nursing practice,<br />

promoting a safe and ethical work environment, bolstering<br />

the health and wellness of nurses, and advocating on<br />

health care issues that affect nurses and the public. ANA<br />

is at the forefront of improving the quality of health care<br />

for all. For more information, visit www.nursingworld.org.<br />

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<strong>May</strong>, June, July <strong>2022</strong> <strong>Vermont</strong> <strong>Nurse</strong> <strong>Connection</strong> • Page 15<br />

ANA-VT<br />

Membership Application<br />

Nursing continues to be the most trusted<br />

profession as indicated in annual surveys. This<br />

attests to the collective contributions nurses make<br />

as they care for patients, families and communities.<br />

Efforts of individual nurses however deserve special<br />

recognition by colleagues, employers, patients,<br />

families and friends. <strong>The</strong>re are many reasons<br />

to Honor a <strong>Nurse</strong> such as: to thank a mentor, to<br />

acknowledge excellent care given by a nurse to a<br />

patient, to celebrate a milestone such as a birthday<br />

or retirement, or to recognize a promotion. Just<br />

think for a moment, you will know a nurse to honor.<br />

Celebration: <strong>The</strong> honored nurses and the persons<br />

nominating them will be recognized at the ANA-<br />

<strong>Vermont</strong> Convention in <strong>2022</strong>. <strong>The</strong> honored nurses<br />

each will receive a certificate identifying the person<br />

recognizing her/him as well as the reason for the<br />

honor. Submit nominations by: September 1, <strong>2022</strong>.<br />

All contributions are tax deductible to the full<br />

extent allowed by law. ANA-<strong>Vermont</strong> Foundation<br />

is a 501(c)3 organization. Nominations this year are<br />

online.<br />

Please go here to nominate someone:<br />

https://www.nursingworld.org/foundation/<br />

donate/honor-a-nurse/<br />

<strong>The</strong> <strong>Vermont</strong> Veterans’ Home, a recognized<br />

leader in quality dementia care, palliative<br />

care, and rehabilitation, seeks a Director of<br />

Nursing Services who will lead the nursing<br />

department of this 130-bed skilled nursing and<br />

8-bed residential care facility. We are looking<br />

for a strong candidate who will be responsible<br />

for the day-to-day planning, administrative,<br />

supervisory and evolution work involving the<br />

management of all aspects of gerontological<br />

nursing care services for the residents at the<br />

Home, including the supervision of training<br />

programs for nursing care personnel. Long-term<br />

care experience essential along with knowledge<br />

of state and federal regulations; experience<br />

with veterans’ issues desirable.<br />

Reference job requisition #31686.<br />

Bennington – Full-Time.<br />

If you would like more information about this position,<br />

please contact Melissa.Jackson@vermont.gov.<br />

State of <strong>Vermont</strong> careers website:<br />

https://humanresources.vermont.gov/careers<br />

<strong>Vermont</strong> Veterans’ Home website:<br />

https://vvh.vermont.gov<br />

<strong>The</strong> State of <strong>Vermont</strong> offers an excellent total compensation package. To apply, you must use the online job application at https://careers.<br />

vermont.gov. For questions related to your application, please contact the Department of Human Resources Recruitment Services at (800)<br />

640-1657 (voice) or (800) 253-0191 (TTY/Relay Service. <strong>The</strong> State of <strong>Vermont</strong> is an Equal Opportunity Employer.

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