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editorial/ cover story - Air World

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AVIATION NEWS<br />

arrangement of the Embraer E-<br />

Jets, with four seats per row, two<br />

on each side of the aisle and no<br />

middle seat.<br />

Conviasa is the eleventh member<br />

of the E-Jet family of customers<br />

in Latin America and the<br />

Caribbean. The company<br />

currently offers 14 domestic and<br />

9 international flight destinations.<br />

Embraer forecasts that the Latin<br />

American and Caribbean market<br />

will grow an average of 7% a<br />

year over the next 20 years,<br />

higher than the 5% global<br />

average.<br />

On October 28, Latvian national<br />

airline airBaltic will enter the<br />

winter season with an increased<br />

number of flights in its network<br />

spanning Europe, Middle East,<br />

and Russia/CIS.<br />

Martin Gauss, Chief Executive<br />

Officer of airBaltic: “Our robust<br />

airBaltic ReShape programme<br />

has helped us to achieve positive<br />

results in the high season in<br />

summer. Our winter flight<br />

programme has been very<br />

carefully considered, to preserve<br />

what we achieved in the summer,<br />

while at the same time<br />

maintaining and improving a<br />

vital air infrastructure for both<br />

business and leisure travellers to<br />

and from Riga or any other of our<br />

destinations.<br />

We have improved our service on<br />

the routes where demand and<br />

results are strong. Compared to<br />

last winter, we offer better<br />

connections by growing the<br />

number of flights to cities where<br />

airBaltic passengers can make<br />

single day trips. Numerous<br />

destinations in Western Europe,<br />

Scandinavia, Benelux, Russia,<br />

Ukraine and the Baltic region, are<br />

served multiple times every day,<br />

and we have strengthened this<br />

service for the coming winter.<br />

Major airports and important<br />

regional centres in Europe,<br />

Scandinavia and CIS will also see<br />

flights added for the convenience<br />

of our business customer, while<br />

leisure travellers will enjoy better<br />

service for ski holidays, winter<br />

sun, and city breaks.”<br />

SriLankan<br />

wins ‘Best in<br />

Region’ APEX<br />

Award<br />

SriLankan <strong>Air</strong>lines’ entry, among<br />

an elite list of world airlines that<br />

vied for Passenger Choice<br />

Awards of the <strong>Air</strong>line Passenger<br />

Experience Association (APEX)<br />

in USA, won the award for Best<br />

in Region: Asia & Australasia, at<br />

a gala ceremony in Long Beach,<br />

California, 17th September,<br />

2012.<br />

The ceremony was held during<br />

the APEX 2012 EXPO at the<br />

Long Beach Convention Centre<br />

from 17-20 September, the<br />

premier venue for exhibitors to<br />

showcase new products and<br />

innovations that will improve the<br />

airline cabin environment and<br />

enhance the air travel experience.<br />

APEX, which was formally<br />

known as the <strong>World</strong> <strong>Air</strong>line<br />

Entertainment Association<br />

(WAEA) based in New York, is a<br />

premier global association<br />

management firm with<br />

representation in USA, Europe,<br />

China, Middle East and Asia.<br />

APEX annually celebrates<br />

outstanding inflight services,<br />

products, innovations of airlines<br />

and vendors committed to<br />

improve the airline passenger<br />

experience worldwide.<br />

Having won a prestigious award<br />

for Best in Region – Asia &<br />

Australasia competing with<br />

finalists Cathay Pacific <strong>Air</strong>ways,<br />

Singapore <strong>Air</strong>lines, Kingfisher<br />

<strong>Air</strong>lines and <strong>Air</strong> New Zealand,<br />

SriLankan was also placed in the<br />

finals of three other categories:<br />

‘Best Overall Passenger<br />

Experience (Up to 50 IFE<br />

equipped in Fleet)’, ‘Best Inflight<br />

Video’, & ‘Best Food &<br />

Beverage’.<br />

“Winning an APEX Passenger<br />

Experience award underlines our<br />

commitment to our passengers<br />

and the airline’s continued<br />

pursuit of excellence to achieve<br />

our goal in providing the best<br />

experience inflight. The award is<br />

of great value to us, as the<br />

endorsements come from the<br />

passengers themselves” said<br />

SriLankan <strong>Air</strong>lines’ Chief<br />

Executive Officer, Kapila<br />

Chandrasena.<br />

The elite list of airlines that won<br />

APEX awards in other categories<br />

included, Emirates, Singapore<br />

<strong>Air</strong>lines, Virgin America, South<br />

African <strong>Air</strong>ways, Virgin Atlantic,<br />

Southwest <strong>Air</strong>lines, Norwegian<br />

& Kingfisher <strong>Air</strong>lines.<br />

“The awards this year are the<br />

result of an impressive turnout on<br />

the passenger side, as well as the<br />

continued efforts of airlines to<br />

stand out as the leaders in<br />

passenger experience,” said<br />

Dominic Green, APEX Events &<br />

EXPO Chair and Senior Director<br />

for Client Services at Spafax.<br />

“We congratulate our winners<br />

and look forward to the continued<br />

success of this program.”<br />

While the 2012 Passenger Choice<br />

Awards campaign closed on 30th<br />

June 2012, the 2013 awards cycle<br />

is now open to passengers, who<br />

are encouraged to express their<br />

views on what is on offer to make<br />

their inflight experience<br />

worthwhile.<br />

Bombardier<br />

Expands Sales<br />

and Marketing<br />

Support in the<br />

Americas With<br />

Dallas Office<br />

TORONTO, ONTARIO--<br />

AIR WORLD Octoberr 2012-12

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