CONNECTIONS_64-e

Corporate
More than
Customer
Orientation
050.7328
When R&M founded its first foreign subsidiary in Germany in 1982, the company was
already demonstrating three compelling qualities: The ability to quickly familiarize itself
with local conditions, direct involvement on site and high standing.
These qualities represent a holistic understanding
of customer orientation. R&M has
always stuck to that, even in very challenging
times. Local R&M organizations and key
partners can supply goods anywhere in the
world at any time.
Following the initial expansion abroad, the
company quickly entered other European
countries, Asia, North and South America,
as well as the Middle East. R&M experts
are now working locally in 40 countries. In
addition, there are 14 manufacturing facilities
in leading economic zones.
Accessible on site
R&M consultants support project partners
directly on site, often from the initial planning
stage through to training sessions for
installers. As residents, they know the local
conditions. With their high level of expertise,
they are able to respond optimally to
customer needs and design specific system
solutions. Short-term customization is also
possible. Local product managers are available
for this purpose. Spacious showrooms at
the local R&M Representatives' showcase the
potential solutions on site.
With its regionally oriented, self-controlled
production and distribution infrastructure,
R&M works quickly, flexibly and independently.
Products in daily demand are available
close to the customer from the warehouse
thanks to predictive distribution.
The just-in-time deliveries of assembled,
factory-tested, ready-to-install systems take
place over comparatively short transport
routes, which concurrently means less fuel
consumption and fewer greenhouse gases.
The company’s 14 own manufacturing facilities
and their warehouses are strategically
positioned, true to the principle: Production
in the region for the region. They work in accordance
with the demanding Swiss concept
of quality. Our customers can rely on this.
www.rdm.com/company/
about-rm/rm-branchesworldwide/
050.7214
Michel Riva | CEO
michel.riva@rdm.com
32 | CONNECTIONS 04|2023–64