Pegasus Post: October 05, 2023
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Thursday <strong>October</strong> 5 <strong>2023</strong> 3<br />
Eastgate mall ATM<br />
charges anger users<br />
ERROR: At the weekend customers using the new ATMs at Eastgate Mall were informed<br />
they would be charged a $7.50 transaction fee.<br />
AN ATM machine screen error<br />
led to public outcry over the<br />
weekend and has now forced the<br />
machine’s company to apologise<br />
for the mistake.<br />
People took to social media to<br />
express their shock after using<br />
newly installed ATM machines<br />
at Eastgate Mall.<br />
They were informed while<br />
using the machines, operated<br />
by Next Payments NZ, that they<br />
would be charged $7.50 for each<br />
transaction.<br />
A plan to organise a gathering<br />
to protest the threatened usage<br />
charges, calling the charges<br />
“disgusting” and “criminal”.<br />
But on Monday morning,<br />
Next Payments NZ confirmed<br />
the charge was an ATM screen<br />
error - caused by having a wrong<br />
file loaded on the screen files.<br />
General manager Wibo<br />
Basoma, said the issue was<br />
addressed and resolved.<br />
Basoma said all transactions<br />
were checked by the company<br />
and no customer had been<br />
charged any of the advertised<br />
fees, all transactions were<br />
“processed at a zero fee”.<br />
However, he did confirm<br />
the ATMs would only be<br />
fees-free for the first three<br />
months of their operation<br />
before a standard fee of $2.80<br />
per successful cash withdrawal<br />
would be introduced.<br />
The fee would allow Next<br />
Payment to “deliver continued<br />
support for all cardholders<br />
to access their bank account<br />
and perform either a cash<br />
withdrawal or balance inquiry at<br />
a safe and secure location” at the<br />
shopping mall.<br />
Basoma apologised to the<br />
public for the screen error and<br />
said the company regrets the<br />
mistake.<br />
“Next is sincerely apologising<br />
to all cardholders and<br />
management at (the mall).”<br />
The city’s history<br />
with a camera<br />
THE SEARCH is on once again<br />
for unique photos that tell the<br />
stories of Christchurch.<br />
The annual Christchurch City<br />
Libraries’ photo hunt started this<br />
week and will run alongside the<br />
city’s heritage festival.<br />
The photo hunt aims to gather<br />
and preserve photographs from<br />
across the community, along<br />
with the unique stories of their<br />
creators. The theme this year is<br />
‘Our Stories of Living and Learning’.<br />
Susan Hanham won last year’s<br />
photo hunt with a portrait of<br />
herself and her sister Catherine<br />
during the 1974 Commonwealth<br />
Games at Queen Elizabeth II<br />
Park.<br />
Hanham recalled the Commonwealth<br />
Games being a “really<br />
big deal” for the city. Her mother<br />
had sewn special clothes in the<br />
games’ colours.<br />
“Mum handled the finances<br />
in our family, and she always set<br />
money aside in a tin, called the<br />
fun tin. So, in this instance we<br />
got to go to the opening of the<br />
Commonwealth Games in our<br />
‘special’ games outfits.”<br />
Acting head of libraries and information<br />
Erica Rankin said the<br />
hunt aims to highlight the key<br />
moments in the city’s history.<br />
“We find the photo hunt<br />
incredibly valuable in preserving<br />
these stories for our future generations<br />
to learn from and enjoy,”<br />
she said.<br />
“We have many stories, from<br />
Ngāi Tahu and other iwi, European<br />
settlers, Pasifika and people<br />
of many ethnic and cultural<br />
backgrounds who have made this<br />
place home.”<br />
Submitted photographs will be<br />
showcased on the Discovery Wall<br />
at Tūranga, and as part of the<br />
permanent heritage collections at<br />
Christchurch City Libraries.<br />
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