MNB Decree No. 32/2009 - Magyar Nemzeti Bank

MNB data collection identification number: W11
Completion instructions for the report
Report on disturbances in banking operations
General instructions
This report is a detailed narrative report on :
• all disturbances resulting in any delay of at least two hours in executing payment
instructions of clients (e.g. bank cards system breakdown, delays in or failure of
transmissions to ICS);
• all disturbances resulting in any hang-up/delay of at least half an hour in processing
payment instructions sent to VIBER, or already settled in VIBER as compared to
normal business operations;
• the use of the facility defined as “Extraordinary Sending Cycle” in the standard
service agreement of ICS;
• the background for any extension of VIBER business hours, as approved by MNB
(e.g. internal processes, systems affected, the reason for request), and
• on the breakdown of VIBER monitor service of more than half an hour, if the data
supplier uses the VIBER-monitor service of MNB,
In the case of a request for the extension of business hours approved by the MNB, the
reporting obligation applies to all applicants. When a credit institution operating a
clearing and settlement system requests, on behalf of a member of its own system, that
the MNB extends the VIBER business hours, the credit institution operating the clearing
and settlement system shall be responsible for submitting the report.
If the credit institution operating a clearing and settlement system is also obliged to
submit data supplies W08 and W11 with respect to the disturbance specified above, it
will suffice to submit report W08.
The following events are not to be reported:
• any delay attributed to a VIBER crisis situation resulting from a problem at MNB,
• any loss of VIBER-monitor service resulting from a problem at the MNB,
• any delay attributed to an ICS crisis situation resulting from a problem at GIRO Zrt.
or the MNB,
• pre-arranged suspension of business about which clients are notified in advance.
The following information shall be contained in the report:
• name and address of the data supplier, name and phone number of the person
completing the data reports, name of her organisational unit
• services, banking processes and systems affected by the disturbance,
• type, aggregate volume and value of affected transactions,
• starting date and time of the disturbance (hour:minute),
• information on how the disturbance was discovered, the starting date and time of
the disturbance (hour:minute),
• date and time of the elimination of the disturbance (hour:minute), provide details if
the elimination required several stages and the process of the elimination was
gradual
• duration of the hang-up/delay (hour:minute),
• reason for the disturbance. if not known, action taken to investigate the cause of the
problem,
• impact on availability for customers,
• number of complaints received already from customers,
• any other consequences,
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