Edition 18 - Seguros MAPFRE
Edition 18 - Seguros MAPFRE
Edition 18 - Seguros MAPFRE
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10<br />
SIAM News JANUARY 2003<br />
NEWS<br />
Fortis Bank presents, exclusively<br />
for Benelux Assist, its new Home<br />
Assistance product<br />
From left to right: Mr. Frank Van Den Berghe, Head of the Benelux Assist Network; Mr. Peter Vervondel,<br />
Manager of Fortis Bank Insurance; Mr. Alan Sterkendries, General Manager of Fortis Bank Insurance;<br />
Mrs. Marta Santamaría, General Manager of Benelux Assist and Mr. René Demerbe, National Head<br />
of the Benelux Network.<br />
On November 15 last year,<br />
exclusively for 120 Benelux Assist<br />
providers, Fortis Bank, a partner and<br />
shareholder of our subsidiary, presented<br />
its new assistance product which offers<br />
insurers its entire portfolio free of charge<br />
as from December.<br />
The event was held at the Head Offices<br />
of Fortis Bank Assurance in Brussels. It<br />
started with the product presentation<br />
which was made jointly by Mr.<br />
Sterkendries, General Manager of Fortis<br />
Bank, and Marta Santamaría, General<br />
Manager of Benelux Assist. Mr. Demerbe,<br />
National Coordinator of the Benelux<br />
Assist Network, dealt with the most<br />
practical part: the new steps of the<br />
operation, assisted by two regional<br />
managers, Mrs.Wery (Head of the French<br />
area) and Mr. Van Den Burghe (of the<br />
Dutch area), who gave the<br />
demonstrations.<br />
And the outcome? The providers were<br />
very interested in the product, which<br />
they say will increase their business<br />
considerably in the short term and they<br />
all expressed their surprise that Fortis<br />
Bank should be promoting this<br />
groundbreaking Home Assistance idea in<br />
Belgium.<br />
What does this new product<br />
offer?<br />
The novelty is that the Fortis Bank’s<br />
clients will be able to ask for home<br />
assistance three times a year, completely<br />
free of charge, whatever the problem.<br />
The transport expenses and the first two<br />
hours’ work are undertaken by Benelux<br />
Assist and covered by the insurance<br />
contract that Fortis Bank has with<br />
<strong>MAPFRE</strong> Asistencia.<br />
The advantage of this product is that it<br />
covers the legal franchise (still pending<br />
approval in Belgium) and helps deal with<br />
claims and small breakdowns (under<br />
franchise) which will be carried out by<br />
Benelux Assist from now onwards.<br />
After signing the contract, Fortis Bank<br />
held a national press conference and<br />
send a communication to all its clients<br />
telling them about this new product.<br />
More news in the next edition of SIAM<br />
NEWS.<br />
Meeting.
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