May-Jun 2010.indd - Commissaries.com

Come on in
Store Manager Frank Hart, Kelley Barracks Commissary, Germany, helps with the April 30 ribboncutting
in celebration of a reset and renovation. Ceremony participants included Col. Richard
Pastore Jr., U.S. Army Garrison Stuttgart commander; Command Sgt. Maj. Anthony Bryant, Stuttgart
senior enlisted advisor; Michael Dowling, DeCA Europe director; Col. Cheryl Harris, U.S. Africa
Command assistant chief of staff; Sgt. Maj. Linda Ricker, DeCA Europe senior enlisted advisor; and
Barbara Sannino, Zone 31 manager. U.S. Army photo
Customer service ... (continued from previous page)
McGuire: We train staff on service and interpersonal
skills, with a special focus on defusing conflict. We
show public appreciation for employees who
earn customer compliments. The management staff
and I model the behavior we expect from employees.
We work on staying conscious of our attitudes and
how they affect our ability to serve our customers. We
operate on the belief that it’s an honor to serve the
customer.
Whiting Field: We know our customers by name,
quirks of personality and shopping likes and
dislikes. We hire military dependents because
they have “ownership” of the commissary benefit
and are part of the military community we serve,
which gives them a special empathy for — and
18 decavision 2010�Vol. 19, No. 3
understanding of — our customers. We hire civilians
who have retail experience, which means we benefit
from the customer service training they gained
with commercial enterprise. We never forget that
the customer can easily stop at a commercial store
outside of the gate; we are humbled by this and
never take our customers for granted.
Wiesbaden: Be a positive spokesperson for DeCA
and the community. We have close ties with the
newspaper and American Forces Network TV
and radio. We air weekly and monthly segments
on AFN about case lot sales, special events,
information and changes or upgrades in the
store.�