May-Jun 2010.indd - Commissaries.com

Ramon Martin-Arroyo DeCA photo: Tammy Nixon
34 decavision 2010�Vol. 19, No. 3
�ofthebenefit
‘Heart of the Benefit’ celebrates winning work philosophies
of three outstanding DeCA team members.
Ramon Martin-Arroyo
Rota Commissary, Spain
What do you like best about your job as a storeworker?
I get to do many different things, and every day I
learn something new. This is an enriching experience.
Working for the U.S. government and learning what
American customers like and expect are also exciting
and new to me. I am learning the importance of
customer service and also about the organization and
structure in DeCA, which is totally different than in
the Spanish work sector and economy.
How do you help make the commissary worth the trip?
In the produce department, I work very hard to help
Mr. Martin-Arroyo is completely dedicated
and committed to DeCA’s mission, goals and
providing world-class customer service. He is
what all DeCA employees should be like and
strive to be.
Ruben Nadal
Store director
customers achieve maximum satisfaction. Helping
them find everything they’re looking for, treating
them cordially, building trust, and making their
shopping easier and pleasant in every possible way
makes me very happy, because produce is the first
department after entering the commissary and
always the first place customers go.
What’s your professional history?
I have been working since I was 16 years old in
various shops, carrying out customer orders, doing
management functions in the fruit section and in the
butcher section in the Spanish economy. As a grocery
storeworker in the Spanish economy, I stock shelves,
rotate product, set up displays, stock and rotate
coolers, mark prices and move product from the
storage room to the sales floor. In the receiving area,
I’m in charge of the ordering and billing management
process and of the organization of the storage room. I
have been working for DeCA since September 2008.
What are your professional goals?
I would like to have a permanent position in the
commissary in management, such as the produce
manager. I like management functions along with
the responsibility very much. I would also like an
administrative position or duties in the future. I am
a responsible person and do well with management
and administrative tasks. I want to go to all the
training classes offered and continue to learn and
grow with DeCA, and to improve my English.
Who has had the most influence on your career?
My parents, especially my father, who retired from
DeCA in 2008. Since I was a child, he showed me the
importance of work and giving my maximum effort
every day and, as he says, do not leave for tomorrow
what you can do today. My mother has always
supported me during my years of school, letting me
know how important it is to have a good education.