May-Jun 2010.indd - Commissaries.com

to every patron. She exhibited a
beautiful personality. Marty is an
outstanding, professional person
who makes it a pleasure to shop at
the commissary. This world would
be a much better place with many,
many more individuals that would
emulate Marty’s natural conduct.
Lt. Col. Don Thomas, U.S. Army
Twentynine Palms
Marty Ruiz
I’m writing this for my mother,
who went to the Twentynine
Palms Commissary, Calif.,
this morning, and later raved
about how nicely an employee
treated her. My mother uses an
oxygen tank but still tries to get
around and do things on her
own as best as she can. She goes
to the commissary first thing in
the morning, saying it’s “for the
Mary Moore
handicapped.” She explained
that cashier Mary Moore, store
associate, unlocked the doors and greeted all the
people who were waiting, and she made sure my
mother got in safely, which she has done before.
Mary said, “Whoops, your shoe is untied,” then she
reached down and tied it. How many people would
take their time to tie someone’s shoelace? My mother
was impressed; Mary just smiled and said, “I doubleknotted
it – is that OK?” When it came time to check
out, Mary helped my mother at the self-checkout
counter. She felt very special that someone took the
time to help her. I also felt special that someone took
care of my mother. It made my mom’s day.
Wanda Sherman, for Sheryl Cob
Fort Benning
It might not sound like much, but my special orders
at Fort Benning Commissary, Ga., save me a lot
of time. Julia Ferebee, customer service clerk, and
Sonja Nuniss, sales store checker, have always been
helpful with special orders, whether I call from home
or ask at the commissary. They and their co-workers
all have great personalities – they are friendly and
courteous, and they let you know they are glad to
help. You need to make sure these employees are
rewarded and retained by the commissary. Fort
Benning Commissary is very good, and they are the
reason why!
Col. Bill Dillingham, U.S. Air Force
Whidbey Island
I had the best customer service from these two folks
at Whidbey Island Commissary, Wash.: Kim
Ross, general manager, and Arby Norwood,
computer-assisted ordering specialist. It’s difficult to
find authentic wild rice for the holidays, or anytime.
After just one request, Kim called me with the news
that he had six boxes for me! Wow! Fast and kind
service. Later, Arby found more! Living on an
island, it is hard to find wild rice. Thanks to these
two great people, I am set!
Paula Rounds
Goodfellow
My husband is a retired Army major, and we have
been to many military posts. We moved to Texas
in 2007 and were happily surprised when we went
to Goodfellow Commissary, Texas. The staff,
including the manager, go out of their way to help
us. The commissary is very clean, including the
bathrooms. Best of all, though it’s a lot smaller than
most grocery stores, we find what we need – and with
better service.
Berta Archer
Kunsan
I sincerely thank Kim Ae-
Sop, cashier at Kunsan
Commissary, South Korea. Not
only did she provide outstanding
service, but each and every time
I visit, she is the cashier who
waits on me. On my last visit,
she verified and rang up more
than $88 in coupons for me, and
Kim Ae-Sop even though that entailed a lot
of extra work, she couldn’t have
been more pleasant. She is extremely friendly to all
customers, and a first-class professional who knows
the meaning of “customer service.” I respectfully
request you pass along my sincere thanks to Ms. Kim,
who makes visiting the commissary a real pleasure.
Lon Shadel
Pamela Benson
McConnell
I commend Store Administrator
Pamela Benson, McConnell
Commissary, Kan., for her
excellent customer focus,
persistence and attention to
detail. After a big change in store
layout and products, I left a voice
mail for her, requesting that
organic blueberries be carried
again. She contacted me to say
she would request them. Her
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