May-Jun 2010.indd - Commissaries.com

assured me that it was easy. She successfully put my
fears to rest. It’s apparent that she enjoys her job and
helping others. DeCA should have more employees
who emulate her behavior. Her willingness to
help customers should not go unnoticed. She did
everything above and beyond my expectations, so
please pass on my gratitude.
Michael Dean Williams
Bremerton
I’m retired,
and I shop at
Bremerton
Commissary,
Wash., every
Saturday with
a group of
friends. I have
asked Grocery
Manager
Bobby
Bobby Reynolds Jo Ann Bliss
Reynolds more than once if we could get items our
store doesn’t carry but other commissaries do. The
following Saturday, he would find us in the store and
tell us the store now carried the item we asked about.
He has been an asset to us, and he’s always on the
floor, easy to find to ask a question. He’s never too
busy to help us. Also, Jo Ann Bliss, meat manager,
helps in any way she can with special cuts for us. She
informs us of sales and stands by the meat counters
as much as she can to help customers. That’s a nice
service, and we are lucky to have people like that.
Chuck Darr
West Point
I thank DeCA for hiring an intelligent, competent
and industrious general manager for West Point
Commissary, N.Y. I think Carol Robertin,
general manager, is a breath of fresh air. She is a
“doer,” and she cuts to the chase, making no rash
promises. She treats customers with a pleasant,
receptive attitude, and she listens to one’s request
or gripe with sincerity. Finally, I commend DeCA for
hiring and promoting a person of her character. It’s
such a pleasure to shop at the commissary.
Alan Marschall, U.S. Army (retired)
Port Hueneme
Please accept my praise for two employees at
Port Hueneme Commissary, Calif. They have
constantly stood out and are very worthy. Peggy
Duske, computer-assisted-ordering specialist, has
been a gem there for years, and I have been shopping
there for more than 30 years. She never fails to do her
utmost so the shopper is totally satisfied. Cynthia
Villareyes, supervisory store associate, also has
done a magnificent job in making sure the customer
is treated with respect and fairness – and with a
great smile. I continue to shop here because you have
employees who are well qualified, efficient, diligent
and responsive, and they provide quality service and
support to their customers. Thank you for providing
me this opportunity to inform you that they are both
very special.
Lucy McKnight
Arnold
As the wife of a retired Army colonel, I must tell
you what a privilege it is to shop at the Arnold
Commissary, Tenn. Each time I go, I feel like I am
visiting friends. I’m treated royally and lovingly by
each member of the staff. The commissary meets all
our needs in every way. I have never bought a bad
product – meat, vegetable or fruit. All these people
are so special: Jeff Lillard, store administrator;
Tim Cunningham, now produce manager at
Mannheim Commissary, Germany; Diana
Trussel, general manager; and Cathy Norman,
sales checker. And, especially, Pam Bailey,
customer service manager, who’s so special at the
checkout lane, and bagger Lynette Hampton, who
always sacks my groceries exactly right – never too
heavy. And, always a smile from each and every one.
Thank you for providing not just the best, but the
most excellent service I have ever had.
Jean Keathley
Jeff Lillard Tim Cunningham Diana Trussel
Cathy Norman
Pam Bailey
Lynette Hampton
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