Annual report 2007 - Euler Hermes

A strategy focused
on client satisfaction
20 – ANNUAL REPORT 2007
With a 24/7 Internet platform for managing insurance policies and
a new application enabling links between the group’s information systems
and those of its clients, Euler Hermes is making the most of technological
innovation to the benefit of its policyholders.
USING TECHNOLOGY TO IMPROVE
CLIENT RELATIONSHIPS
The EOLIS system enables Euler Hermes’ clients
to manage their credit insurance policies directly
via the Internet. EOLIS allows risks and credit limits to
be viewed in real time and the following operations
to be carried out online:
• file credit limit requests;
• declare non-payments;
• monitor policies, and;
• access economic data.
EOLIS is available 24 hours a day, seven days a week
in 15 languages and recorded around two million
credit limit requests in 2007. This service is available
to clients in most European countries, North
America and Asia.
93.4%
of policyholders say they
are “very satisfied” or “satisfied”
with EOLIS.
79%
of policyholders found
it “very easy” or “easy”
to use EOLIS when first
logging on.
Information in client
database:
- Address search
- Customer lists
- Processing of credit
limit requests
- Credit limit decisions
- Overdue reports
Customer
SMARTLINK
Customer
WSDL
Information in EH database:
- Addresses
- Customer lists
- Processing of credit limit requests
- Credit limit decisions
- Overdue reports
Euler Hermes
Online electronic database
WSDL
Quick, synchronised
and secured flows, SSL encrypted
In 2007, Euler Hermes implemented SmartLink, a new application to facilitate access to
information and policy management for its most active clients. It was launched in Germany
and will be extended gradually to all group subsidiaries.