United Tribes ) Michigan - Little Traverse Bay Bands of Odawa Indians

Centralized intake (Cl,)
Frequently Asked Questions
What is motivating the onanct•eito. :.!,:a:::.Centratizeddntake::::proce.ss9
Based Oitther:MOdified:Settlettent,:••Agreerrient•signe&On 7/718111, DHS is required to establish
a statewide centralized call center that Will be operated 24 hours per day to ensure consistency
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in meeting the needs of the entire community for the purpose of receipt, screening and
assignt-nent of all reports of abuse and neglect. Adult iif;rotective.,!ServiCesqAPSYIS•EalSo
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included With CI. again to:ensUre consistency and alloW for a single call number for those:.w
report concerns, regardless of whether the alleged victim is ,a child or vulnerable adult.
' ••':" • -•'••••.. •• •::•••• ::•'•'••••'••••••••••':'•••••••••••:-D-:•-•':':":
2. Why is a Centralized IntaKe unit coming?
The goalln proOeSsing all complaints in one loCation is to ensure consistency across counties;
in the quality evaluation and assignment of complaints that are received. Essentially these
changes consolidate and simplify83 county intakersyStemS into one statewide call tenter.
Where is -the Centralized Intake unit located?
Centralized Intake is located Within Kont County,
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11 I
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The Centralized Intake unit wily be staffed 24 hou:s a day, 3
Intake will be appropriately staffed to handle call volume.
a s p fittallted
When is the ch lige from a cdulltV.:::4tpitifIC:iiiitalke-lo entr.-lized:::1ntake?
On March 5, 2012, ail callers wishing to make a complaint
toll-free number
-,Alois to local offices with Children's Protective Services (CPS) or APS cprhplaints,will:::Oeii,
informed in the introductory message to "hang up and dial the toll-free
make their complaint with Centralited Intake.
Local offices will continue to have intake staff available to assist callers during:::,:atransition
time after March 5 until approxiniately April 6, 2012.
During the 30-day transition, the local office staff will be unatjle.to.clocuOient the corn ~~lalnt
within SINSS, but will provide the caller with the toll-free number; answer dUeStianS•,:: provide:
information and transfer the caller to Centralized Intake::
The :tO11-free number will be'relese0 two (2) weekS..:prior to the:!•MarC.
mailings, news articles and other media announcements designed to inform the public of
this ichan
CPS, has always handled afte6bOut,..::Adult PrOteOtive.,:aervices•comi•PlaintS
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handled once CI JS in place?
APS complaints will be handled by the CPS Unit for all after4hOtrs cells, s is the current
practice in the state