Street Scene - East Devon District Council

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Equality Information gathered Review Strategies, Policy, and Processes to determine service Impact on various groups. Continued review of the services providing equal access for all customers. Many of the services are equally available, some more than others e.g. assisted refuse and recycling collections for the disabled. Services are generally available during normal working times. Equal access to public spaces and council maintained premises for all members of the community carried through in the design of new projects and the improvement of existing facilities. Work with schools on waste and recycling issues and with “Resource Futures” who provide an educational programme through Devon school. Work with community groups on the promotion of waste and recycling issues. Encourage children and youths to be involved in planting schemes and gardens Consultation with youths and young people in developing skate parks and play areas. Use in planning/designing service delivery Ongoing work with Equality Impact assessments currently underway in all services in Street Scene. Services are constantly reviewed to ensure that where practicably equal access is given to all customers. Services are constantly reviewed to ensure that where practicably equal access to public spaces and council maintained premises is given to all customers. Examples of these types of works are demonstrated by Property Services. Plans are well advanced to provide a new customer reception counter which is disability compliant at Ottery St Mary leisure centre. Similar alterations will then be carried out at Broadclyst leisure centre and probably Axminster leisure centre. In 2009 there were 26 school visits across the District educating young people on recycling and waste issues. Between January and October 2009 there were 21 visits to community groups across the District informing all ages on recycling and waste issues. During 2009, nine local schools have designed and planted various summer floral displays in Connaught gardens, Sidmouth and Manor grounds, Exmouth. Consultation has taken place with residents and young people on the design of play areas at King George VI playing field, Carter Avenue, Exmouth; Normans Crescent in Budleigh
Provide information for blind or partially sighted customers for he new waste & recycling schemes Complaints and Compliments Information gathered At the time of writing this service plan the following complaints were evidenced. Between Jan and Nov 2009 inclusive there were: � Nineteen Stage 1 complaints consisting of: • Civil Parking Enforcement 7 • Refuse and Recycling 5 • Dog Bins 2 • Public Conveniences 2 • Flood Alleviation 1 • Parks 1 • Trees 1 � One Stage 2 complaint consisting of: • Refuse and Recycling 1 Details of Ombudsman and Stage 3 complaints were not available at this stage. Data is collected on the performance of the Refuse and Recycling Services contractor. This data is in the form of complaints and includes: • Missed Refuse Collections • Missed Recycling Collections • Missed Clinical Waste Collections • Missed Dog Bins Collections • General Contractor Complaints • Numbers of re-occurring complaints Complaints in regard to Property Services are used to improve the way that we deliver these Salterton; and Millwey Rise in Axminster. Communications are designed to reach as many of the population as possible. Use in planning/designing service delivery Where complaints identify clear service or process failure then action is taken to rectify any omission or fault. There was a high number of refuse and recycling collections reported as being missed from the beginning of June 2009 with the implementation of Phase 2 of the new waste & recycling scheme. This was significantly less than at the introduction of Phase 1 due to improvement in communications to householders There has been a reduction in these figures by the misses being addressed through various management processes. Although there has been a large improvement, complaint levels are still above expectations and are being addressed. All complaints are investigated and changes to design details for future public convenience
Page 1 and 2: STREET SCENE SERVICE PLAN 2010/13 H
Page 3 and 4: ownership of EDDC and will clearanc
Page 5 and 6: jointly with Environmental Health,
Page 7 and 8: Clean Streets was shown to be a str
Page 9 and 10: Engineering Consultation with stake
Page 11 and 12: improve Manor Gardens were a small
Page 13 and 14: We will continue to examine the met
Page 15: hectares maintained per frontline e
Page 19 and 20: 3. Performance review for 2009/10 B
Page 21 and 22: ecycling participation was carried
Page 23 and 24: NI195b Improved Street and environm
Page 25 and 26: To consider use of solar powered sy
Page 27 and 28: The main outcomes the service will
Page 29 and 30: Key projects In the 2009/12 Service
Page 31 and 32: Provide more recycling facilities a
Page 33 and 34: Emergency Planning / Engineering Co
Page 35 and 36: Equality Action Review Strategies,
Page 37 and 38: Sharing Civil Parking Enforcement S
Page 39 and 40: Is the headcount likely to signific
Page 41 and 42: and, if appropriate, Happy, Healthy

Street Scene - East Devon District Council

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