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infocomm technology directed at SMEs. However, IDA has set the target of achieving 80% broadband usage and web presence of SMEs by 2010. Mr. Yoong Khong Lo, Acting Cluster Director at IDA identified four strategies in place to enhance infocomm use by SMEs: 1. Help on common software IDA has funded an SME Infocomm Resource Center (SIRC) to help SMEs learn about and obtain advice on infocomm usage. They help SMEs try out new ideas and develop proof-of-concept for untested innovative solutions. For a fee, SIRC will also develop web page for SMEs. 2. Technology Innovation Program (TIP) IDA will invest up to S$ 5 million for three years to support SMEs in infocomm innovation which will increase revenue or add value to their market offerings. Funds could be used to develop manpower, pay for professional services, and defray hardware and software costs. The support is at two levels: Table D Support to SMEs under the TIP Program Enterprise-level Industry-level Project done by an individual SME Up to 50% support 3. Subsidy on registration of Web domain name Projects which can benefit other members of the industry Up to 70% support for all participants (including SMEs) Till the end of 2007, IDA will offer a $30 discount to SMEs when they first register their Web Domain Name 4. Hiring a consultant to help in implementation of infocomm B. SPRING Singapore SMEs can apply for a Local Enterprise Technical Assistance Scheme (LETAS) grant to help defray up to 50% of external consultancy cost. SPRING Singapore was formed in 2000 as a merger of two statutory boards – the National Productivity Board (NPB) and the Singapore Institute of Standards and 34
Industrial Research (SISIR).At the Launch of Enterprise 50 in April, 2007, Mr. Philip Yeo, Chairman, SPRING Singapore stated that the mission of the organization is “to bring HOPE (Hope springs eternal!) and give HELP to SMEs.” According to Spring Singapore’s deputy chief executive, Png Cheong Boon, “(SMEs) provide a source of products and services to the domestic market, so we need them to be competitive. Or else, Singaporeans will pay more for these products and services. And if they are not competitive, they also cannot pay their employees well.” In addition, he noted, SMEs also serve MNCs located in Singapore which need to be competitive too in order to survive in the competitive global market place. “If not, the MNCs will move away from Singapore to places like China.” Comparing the Singapore economy to a human being, Mr. Png observed, “You need two strong legs to run fast. Historically, the MNC leg has been strong and the SME leg not as strong. By building up the SME leg, we can run faster.” SPRING Singapore offers a variety of programs to meet the needs of enterprises at different stages of development. These include loans, support for activities to build capabilities to compete in the market place, and management development programs. The TIPs program of IDA is part of these support programs for SMEs. An SME may seek a grant of up to $250,000 to fund hard ware, software, and consultancy services. Of the awarded funds, TIP expects 80 to 85% will be used towards consultancy services and the remainder 15% to 20% will be employed to acquire new hardware and software. This has contributed to much consternation among SMEs with IT needs. Truly needy SMEs either refuse to apply for the grant or when they do, it is their expectation that the IT provider will meet both, their equipment as well as software needs from the grant. The TIP funding clearly targets a segment of the SME market that wants to move up the value chain. This group is willing to go through the strict standards imposed by SPRING. In terms of management development program, a range of postgraduate and executive development courses customized for SME business owners and top executives have been approved by SPRING. However, most are beyond the skill base of a majority of SMEs who lack education beyond high school. In November, 2007 IDA issued a Call for Collaboration (CFC) to seek business package solutions for SMEs, especially for start-ups. Such solutions may include entrylevel ICT hardware and software packages such as laptop, printer, basic office software, connectivity with onsite setup; web content development; non-ICT packages such as company stamp, logo design, letter head, paper; and any other value-added services. These packages could either be in outsourced, utility or SME-owned model. IDA would select one or more consortia from the submitted CFCs and co-fund SMEs who adopt them. IDA was willing to entertain proposals which will provide end-to-end and seamless packaged solution such that “SMEs can be effectively relieved from their operational hassle and are thus better able to focus on running their core business.” This could include providing an SME access to a pay-per-use web based application. 35
Page 1 and 2: ZARA TECHNOLOGY: GO TO MARKET STRAT
Page 3 and 4: usiness value, you have to talk abo
Page 5 and 6: selecting from among hundreds of in
Page 7 and 8: unning more than two months after o
Page 9 and 10: SMEs frequently advance these as ra
Page 11 and 12: Figure 1 SUN Ray I Source: Sun Micr
Page 13 and 14: SUN Ray II won the prestigious 2007
Page 15 and 16: Figure 5 Work Stations for SUN Ray
Page 17 and 18: world today. However, the technolog
Page 19 and 20: Figure 7 Data Center Building Figur
Page 21 and 22: Electronic equipments in a confined
Page 23 and 24: SMEs in Singapore While MNCs have c
Page 25 and 26: Economic Surveys of Singapore Depar
Page 27 and 28: Figure 14 Proportion of Employees W
Page 29 and 30: Technological complexity is cited a
Page 31 and 32: Figure 18 Confidence Level in Singa
Page 33: Management Style of SMEs in Singapo
Page 37 and 38: As the telecom market was deregulat
Page 39 and 40: Figure 20 How PacNet Network Guard
Page 41 and 42: Figure 21 A Schematic Representatio
Page 43 and 44: • Document Management The SteelCl
Page 45 and 46: 2. Server, Data and SC located on C
Page 47 and 48: The Trojan Horse Opportunity With t
Page 49 and 50: Research has predicted that the Saa
Page 51 and 52: DECISIONS Francis and Chris sat dow
Page 53 and 54: Table 1 A Comparison of 2008 Accoun
Page 55 and 56: Table 1 A Comparison of 2008 Accoun
Page 57 and 58: Table : 2A A Comparison of ERP Soft
Page 59 and 60: Table 2B A Comparison of ERP Softwa
Page 61 and 62: Table 2D A Comparison of ERP Softwa
Page 63 and 64: Table 2F A Comparison of ERP Softwa
Page 65 and 66: Whole-Sale Trade EMPLOYMENT SIZE Ta
Page 67 and 68: EMPLOYMENT SIZE Accommodation Table
Page 69 and 70: SIZE OF OPERATING RECEIPTS Informat

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