Managing risk using the ITIL framework and CA service ...

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Approach to Delivering Sustainable Value - Configuration Management Foundational Strategy • Improved customer satisfaction resulting from customer impact visibility at all levels within the infrastructure • Improved service availability due to real-time infrastructure visibility to the entire commercial application portfolio • Improved service availability due to real-time visibility to mission critical application’s Infrastructure • Enhanced audit and inventory control function due to expanded auto-discovery capabilities • Improved service availability due to static application mappings • Elimination of manual CI control processes Stakeholder Scope Business Management Groups • All enterprise applications mapped and maintained automatically via CMS Service Management Groups • Mission critical top 20 SLA application mappings maintained automatically Infrastructure Management Groups • Enterprise application portfolio mapped and manually maintained • Auto-discovery capabilities extended to encompass the enterprise technology stack • HP uCMDB v9 upgrade completed • CMS enterprise governance model defined and implemented Inventory Control • Departmental data repository migrations/federation completed or acceptance plan in place • Process gaps identified and mitigated (ITSM, ITAM, Enterprise Monitoring, etc.) • Process Definitions / Roles / Responsibilities Updated • All LBOMs completed for DC2 migration • Reporting strategy execution 2011 (Q2-Q4) 2012 (Q1-Q2) 2012 (Q2-Q4) Service Management Operations • CMS/CMDB becomes the authoritative source for DR planning and control End-to-End Service Manamement Functional Scope
Approach to Delivering Sustainable Value - Configuration Management Release Maturity Plan Consumers Data Owners 1 2 October January April July 2011 2012 2012 2012 Release 1 Release 2 Release 23 Release 24 Release 25 CASD Users – Manual Mapping of All DCII Applications 1 DB2, WebSphere, SAN and AIX (P-Series) Frames - Enhanced Auto-Discovery capabilities 2 Upgrade of HP UCMDB v8 to v9 Re-platform of UCMDB into Prod 2.0 Re-Implementation of Exchange to support UCMDB upgrade Implementation of Z/OS Auto-Discovery Tool to the Mainframe Environment DCII Document Refresh Ability to see application to infrastructure mapping based on DCII LBOM and Visio documentation Establishment of baseline information needed in the CMS to appropriately map applications and maintain documentation 1 2 3 4 5 6 7 1 SLA Application - Alineo – Proof of Concept 1 Migration of Valid DB to App Relationships from EDBA 2 CASD Users – CI Owner Contact Information 3 CASD Users – Manual Mapping of All DCII Applications Completed TLM - MS SQL Server – Technology Trend Report 4 Application Owners – Alineo - Automated application infrastructure diagrams 5 P-Series (AIX), EAS – Report 6 DB2 Distributed – Report 6 SAN Infrastructure – Report 6 All – Config. Mgmt Critical Data Workbook (CMCD) 7 AssetGen – Implementation, Configuration for Pilot – Alineo 5 SMDB Feed to Exchange – Implementation– SMDB Migration Phase 1 Exchange Feed to CA CMDB – Enhancements to Support Greater Attribute Synchronization UCMDB to BSM 9 Federation - POC Discovery Verification Application Mapping Workshop Knowledge-Release Management Integration for Executive Highlights Pilot ability to track CI relationships at the point of change and auto-populate application and infrastructure maps (currently these are manually maintained) Fulfills Information Security database audit need Streamlines access to CI data for escalation, verification, and planning The ability to monitor and audit technology upgrades Pilot ability to view application infrastructure dependency data in an accessible, user friendly interface Provides auto-discovered data for validation & gap analysis/trending through scheduled reports Provide interim capability to view application mapped infrastructure from operational data stores Application Mapping ~10 SLA Applications TBD – Phase 1 Migration of Valid DB to App Relationships from DB2 Authoritative Source Stakeholder Deliverables Event and Problem Management – Autodiscovered Application and Infrastructure Relationships TLM - WAS – Technology Trend Report Application Owners – TBD - Automated application infrastructure diagrams All – Proportion of critical LBOM Fields migrated to the CMS WebSphere – WAS Map Report Technology AssetGen – Enhancements - ~10 SLA auto-mapped applications Migrate SMDB Reporting to Exchange – Implementation – SMDB Migration Phase 2 Exchange Feed to CA CMDB – Enhancements to Support Aging Continued migration of additional data feeds from DRTA to CMS (SMDB) UCMDB to BSM 9 Federation - Implementation Integration of Z/OS data into the CMS Governance/Process Documentation Versioning AssetGen – Map Verification UCMDB – Map Verification Value Added for Stakeholders Remaining SLA Applications TBD – Phase 2 Change Management –Auto-discovered Application and Infrastructure Relationships All – Remainder of critical LBOM Fields migrated to the CMS Migration of SMDB into the CMS – SMDB Phase 3 Exchange – Enhancements to support the migration of SMDB Continued migration of data feeds from DRTA to CMS (WebSphere) CMS Guiding Principles: • Customer first • Incremental action rules • Market successes ~20 DR Critical Applications – Phase 3 Migration of EDBA into CMS Exchange – Enhancements to support EDBA migration Completion of data feed migration from DRTA to CMS with CMS assuming the majority of operational mapping
Page 1 and 2: How a CMS is Delivering Sustainable
Page 3 and 4: abstract Participants will learn ho
Page 5 and 6: agenda - The CMS Pursuit - Approach
Page 7 and 8: Approach to Delivering Sustainable
Page 9: Approach to Delivering Sustainable
Page 13 and 14: Lessons learned - No tolerance for
Page 15 and 16: thank you Contact Information: Joe
Page 17 and 18: Session # PS112SN Please scan this

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