Managing risk using the ITIL framework and CA service ...

Approach to Delivering Sustainable Value
- Configuration Management Release Maturity Plan
Consumers
Data Owners
1
2
October
January
April
July
2011
2012
2012
2012
Release 1 Release 2 Release 23 Release 24 Release 25
CASD Users – Manual Mapping of All DCII
Applications 1
DB2, WebSphere, SAN and AIX (P-Series)
Frames - Enhanced Auto-Discovery
capabilities 2
Upgrade of HP UCMDB v8 to v9
Re-platform of UCMDB into Prod 2.0
Re-Implementation of Exchange to support UCMDB
upgrade
Implementation of Z/OS Auto-Discovery Tool to the
Mainframe Environment
DCII Document Refresh
Ability to see application to
infrastructure mapping based on DCII
LBOM and Visio documentation
Establishment of baseline information
needed in the CMS to appropriately
map applications and maintain
documentation
1
2
3
4
5
6
7
1 SLA Application - Alineo – Proof of Concept 1
Migration of Valid DB to App Relationships
from EDBA 2
CASD Users – CI Owner Contact Information 3
CASD Users – Manual Mapping of All DCII
Applications Completed
TLM - MS SQL Server – Technology Trend
Report 4
Application Owners – Alineo - Automated
application infrastructure diagrams 5
P-Series (AIX), EAS – Report 6
DB2 Distributed – Report 6
SAN Infrastructure – Report 6
All – Config. Mgmt Critical Data
Workbook (CMCD) 7
AssetGen – Implementation, Configuration for Pilot –
Alineo 5
SMDB Feed to Exchange – Implementation– SMDB
Migration Phase 1
Exchange Feed to CA CMDB – Enhancements to Support
Greater Attribute Synchronization
UCMDB to BSM 9 Federation - POC
Discovery Verification
Application Mapping Workshop
Knowledge-Release Management Integration for
Executive Highlights
Pilot ability to track CI relationships at
the point of change and auto-populate
application and infrastructure maps
(currently these are manually
maintained)
Fulfills Information Security database
audit need
Streamlines access to CI data for
escalation, verification, and planning
The ability to monitor and audit
technology upgrades
Pilot ability to view application
infrastructure dependency data in an
accessible, user friendly interface
Provides auto-discovered data for
validation & gap analysis/trending
through scheduled reports
Provide interim capability to view
application mapped infrastructure from
operational data stores
Application Mapping
~10 SLA Applications TBD – Phase 1
Migration of Valid DB to App Relationships from
DB2 Authoritative Source
Stakeholder Deliverables
Event and Problem Management – Autodiscovered
Application and Infrastructure
Relationships
TLM - WAS – Technology Trend Report
Application Owners – TBD - Automated
application infrastructure diagrams
All – Proportion of critical LBOM Fields
migrated to the CMS
WebSphere – WAS Map Report
Technology
AssetGen – Enhancements - ~10 SLA auto-mapped
applications
Migrate SMDB Reporting to Exchange – Implementation –
SMDB Migration Phase 2
Exchange Feed to CA CMDB – Enhancements to
Support Aging
Continued migration of additional data feeds from DRTA
to CMS (SMDB)
UCMDB to BSM 9 Federation - Implementation
Integration of Z/OS data into the CMS
Governance/Process
Documentation Versioning
AssetGen – Map Verification
UCMDB – Map Verification
Value Added for Stakeholders
Remaining SLA Applications TBD – Phase 2
Change Management –Auto-discovered
Application and Infrastructure Relationships
All – Remainder of critical LBOM Fields
migrated to the CMS
Migration of SMDB into the CMS – SMDB Phase 3
Exchange – Enhancements to support the migration of
SMDB
Continued migration of data feeds from DRTA to CMS
(WebSphere)
CMS Guiding Principles:
• Customer first
• Incremental action rules
• Market successes
~20 DR Critical Applications – Phase 3
Migration of EDBA into CMS
Exchange – Enhancements to support EDBA migration
Completion of data feed migration from DRTA to CMS
with CMS assuming the majority of operational mapping