Managing risk using the ITIL framework and CA service ...
Managing risk using the ITIL framework and CA service ...
Managing risk using the ITIL framework and CA service ...
- TAGS
- managing
- itil
- framework
- www.ca.com
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Value Delivered<br />
– Use Case #1 – New High Density Data Center Buildout<br />
– 170 Tier 1 application LBOMs developed to support migration to new data center<br />
– 2<br />
– Use Case #2 – Disaster Recovery & Business Continuity<br />
– CMS designed to include both static <strong>and</strong> dynamic CIs to drive adoption<br />
– Governing <strong>the</strong> TLM initiative focused on hardware <strong>and</strong> software enterprise<br />
st<strong>and</strong>ards (i.e. St<strong>and</strong>ard Reference Architecture)<br />
– Use Case #3 – Service Level <strong>and</strong> Problem Management<br />
– 170 Tier 1 applications auto-mapped for dynamic visualization <strong>and</strong> report delivery<br />
– CI governance model where authoritative data source owners manage changes<br />
– Integration with <strong>the</strong> Service Desk, Comm<strong>and</strong> Center <strong>and</strong> Change <strong>and</strong> Incident<br />
Management processes
Change language