Managing risk using the ITIL framework and CA service ...

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Drive Business Value with Service & Portfolio Management PS112SN Boiling the Ocean, One Gallon at a Time – How a CMS is Delivering Sustainable Business Value Within a Leading Health Care Insurance Provider Doug Smith - HCSC Christian Iantoni - PwC
abstract Participants will learn how to identify incremental, measurable and sustainable business benefits through the implementation of a Configuration Management System (CMS). More specifically, we will discuss how Health Care Services Corporation (HCSC), as part of its ongoing IT Service Management transformation, is delivering value maturing its approach toward Service Asset and Configuration Management. Leveraging CA and other leading technologies in an integrated manner, HCSC’s IT organization is delivering business value, stakeholder by stakeholder, by focusing on what matters most – its customers. Whether supporting a data center build out to improve transaction processing, a Disaster Recovery and Business Continuity initiative to mitigate risk, or key ITSM processes to enable improved service quality, decrease operational costs and ensure regulatory compliance, HCSC’s CMS is proving value every step of the way.
Page 1: How a CMS is Delivering Sustainable
Page 5 and 6: agenda - The CMS Pursuit - Approach
Page 7 and 8: Approach to Delivering Sustainable
Page 13 and 14: Lessons learned - No tolerance for
Page 15 and 16: thank you Contact Information: Joe
Page 17 and 18: Session # PS112SN Please scan this

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