Managing risk using the ITIL framework and CA service ...

Approach to Delivering Sustainable Value
- Where are we going?
HP
uCMDB
Inputs Interfaces
Outputs
Auto Discovery & Federated
Data Sources
APM
1
OVO
CI Validation & Verification
CM
TEAM
ITAM
Future State Objectives
1. Federation with trusted, authoritative sources of data
2. Use of out of the box (OOB) wherever possible tool
integrations to populate the CMDB
3. Governance model established to ensure accurate
management of CIs by CI owners (ITG SME’s)
4. CI validation and verification occurs at CMDB
5. Single view of configuration data
6. CMDB has both dynamic and static CIs
4
2
Reporting &
Operational
CA CMDB
Application Mappings
Automatically Maintained
Controlled & Mapped CI’s
Inventory Repository
App
3
CI Management
ITG
SME
5
6
Incident
Management
Problem
Management
Change
Management
Capacity
Management
IT Asset
Management
Disaster
Recovery
DC2 Migration
Enterprise
Monitoring
Value
-Improved MTTR
-Reduced P1 incident volume
-True impact of service
disruption
-Improved trend analysis
-Systematic removal of
known errors
-Single view of environment
-Improved impact analysis
-Business impact of change
-Capacity planning
-Automated provisioning
-Historical utilization reports
-Inventory discovery
-Asset lifecycle management
-Software management
-Clear view of Prod vs. DR
-Faster system recovery
-Accurate view of
environment and how it is
configured
-Faster requirements
development for DC2
-Enable proactive monitoring
-Enhanced event correlation
& analysis