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Managing risk using the ITIL framework and CA service ...

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iography<br />

– Doug Smith- Senior Manager, Health Care Service Corporation<br />

– Christian Iantoni – Director <strong>and</strong> National IT Service<br />

Management Practice Leader, PwC<br />

‐ Christian leads <strong>the</strong> PwC IT Service Management Practice nationally <strong>and</strong><br />

has been advising Fortune 500 companies on transforming <strong>the</strong>ir IT<br />

organizations to improve business performance for over 18 years.

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