TREE TREK HOSPEDAJE | ACCOMODATION 2024 - 2025 REV01

Cancellation policies individual reservations from november 1st. to april 31st.
ALOJAMINETO | ACCOMMODATION
· Cancellations received thirty (30) days before the client's arrival date: no
penalty applied.
· Cancellations made between fifteen to twenty-nine (15 to 29) days before
the client's arrival date: a 50% penalty will be applied to the total reservation.
· Cancellations received less than fourteen (14) days before the client's arrival
date, or in case of "no-show": the total charge for the stay will be applied.
For reservations made and paid on the same day of stay, no changes or
cancellations will be applied. So the charge of "no show" will be made;
which corresponds to the amount paid.
· No show: If the change or cancellation is not made in the time and manner
mentioned above, or in case of no show on the reserved date, the total
charge of your reservation will be made without the right to reimbursement.
No charges will be made for change of date, provided that the reason for
the change and / or cancellation is duly supported by the following reasons:
· Due to the death or illness of one of the passengers of the hotel reservation,
spouses, partner or permanent companion, relatives up to the second
degree of consanguinity, first of affinity and first civil.
· Covid-19: All cancellation must be requested in advance of a maximum of
twenty-four (24) hours by sending the document that supports that in effect
the owner of the reservation is infected.
1. You must submit documentation within the next seven days to validate the
information.
2. Once it is confirmed that the document is valid, you can or request to
apply a credit note for a future reservation for the previously paid services.
Refunds for cancellations approved by the hotel will be processed within a
period of seven to ten (7 to 10) business days after filling out the document
pertaining to said refund.
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