dal TQM alle certificazioni ISO 9000 - La norma ISO 9001

More documents

Recommendations

Info

additional comprehensive one-stops become part of the system, Attachments A and B will becompleted by the local partners and when/if approved by the Consortium become part of thisagreement. If any provision of the agreement is held invalid, the remainder of the agreement shallnot be affected.IV.RESOURCE SHARING AGREEMENT MANAGEMENTAll local core partners, and other partners approved by the Consortium, will participate in theintegrated management of the comprehensive one-stop center(s). This management team will be ledby the designated one-stop center manager.The one-stop center manager(s) will be responsible for informing the Consortium, or itsdesignee, of changes in partners, services, hours of operation, resource sharing modifications, etc.V. PERFORMANCE / ACCOUNTABILITYEach partner agency is responsible for ensuring that its legislated programs, services, andactivities are provided in accordance with its goals, objectives, and performance measures. Eachpartner agrees to work to support the achievement of the one-stop center and system’s performancemeasures, goals, and objectives which includes applicable Workforce Investment Act (WIA)measures and those additional measures established by the Consortium and/or the local one-stopcenter’s management team.VI.MONITORINGThe Consortium, the WIB/CCEO and/or their designated staff, and officials from theState/Federal entities have the right to monitor one-stop system and one-stop center activities toensure that performance goals are being met; that appropriate procedures, controls, and records aremaintained; and that any Memorandum(s) of Understanding (MOU) and Agreement(s) terms andconditions are being fulfilled.The local center’s performance and operations will be reviewed by the center’s managementteam at least quarterly. The center manager will provide the Consortium with the results of thereview. As appropriate, the review should address local performance and operations. The reviewshould also be utilized to identify problems and make suggestions for improving the one-stop centerand/or one-stop system. The Consortium will provide a summary of the review to the WIB/CCEO.VII.REFERRAL/CONFIDENTIALITY ARRANGEMENTSReferral arrangements will be in accordance with Attachment B of the MOU developed byand between the Consortium. Client information will be shared with other system partners, subject tothe confidentiality references contained in that agreement.Each party to this agreement shall use any private and confidential information provided orowned by other agencies and organizations solely for the purpose for which the information wasdisclosed. No party shall disclose or misuse any private or confidential information under thisagreement unless the disclosure is authorized by law. The misuse or unauthorized release of privateand confidential information shall subject the party, its employees, or agents to civil penalties andother applicable sanctions under state and federal law.Resource_Sharing Page 2 of 6
Sezione 8: Misurazioni, analisi e miglioramento8. 4 Analisi dei datiCon lo scopo di accertare l’adeguatezza ed efficacia dell’SGQ e diindividuare le possibili azioni di miglioramento, l’organizzazione devedefinire quali dati raccogliere ed elaborarli adeguatamente. I datidevono fornire informazioni riguardo:• <strong>La</strong> soddisfazione del cliente• <strong>La</strong> conformità dei prodotti• L’andamento di prodotti e processi• I fornitori, in particolare per le loro prestazioni29Sezione 8: Misurazioni, analisi e miglioramento8. 5 Miglioramento• Il miglioramento continuo dell’efficacia del proprio SGQ è un obiettivoprimario dell’organizzazione.• Il suo ottenimento richiede l’implementazione di azioni di correttivedegli errori verificatisi, con conseguente eliminazione delle cause che lihanno provocati, e costanti azioni prevenztive di quelli potenziali.30
Page 2: La Norma ISO 9001:2000Il modello di
Page 5 and 6: Sezione 4: Sistema di Gestione per
Page 7 and 8: Sezione 5: Responsabilità della di
Page 9 and 10: Sezione 6: Gestione delle risorse6.
Page 11 and 12: Sezione 7: Realizzazione del prodot
Page 16 and 17: Gestione integrata dell’aziendaQU
Page 18: LA “VERA” EVOLUZIONE NORMATIVAL

dal TQM alle certificazioni ISO 9000 - La norma ISO 9001

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?