VZUG_230131_layout_P1_MA_EN_L13

Competence Model
Social Competence
Social competence is the ability
to communicate with others in
a way that promotes dialogue and
understanding. This allows ideas
to be exchanged and constructive
relationships to develop.
SERVICE AND CUSTOMER FOCUS
(internal/external stakeholders)
Nurturing relationships
Recognising customer
needs and takes them
seriously
• Chooses to approach customers
• Actively nurtures relationships
• Understands customers and their needs
• Takes the wishes and feedback of customers seriously
and takes action
COMMUNICATION COMPETENCE
Clear and direct
communication
Giving feedback
• Listens attentively
• Communicates directly
• Expresses himself/herself clearly and in the appropriate
manner and gets straight to the point
• Gives constructive feedback
• Gives prompt feedback
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