Mandarin Oriental Hotel Group – A Global Luxury Brand - Jardines

Legendary Service
Underpinning everything that
Mandarin Oriental hotels do is
their legendary service, delivered
in a discreet and flawless manner
and designed to exceed guests’
expectations on a daily basis.
Attention to detail such as noting
food and drink preferences to
creating innovative turn down
amenities and booking restaurants,
guarantee that guests are made to
feel special from the moment they
enter a Mandarin Oriental property.
Ensuring that these high standards
are maintained consistently across
four continents and over 10,500
employees requires rigorous and
Global Advertising Campaign Continues to Gather Fans
More than a decade after it was first launched, Mandarin Oriental’s
multi-million US dollar global print advertising campaign, ‘She’s/He’s
a Fan’, continues to gather ‘fans’ from around the world.
Mary McCartney is the official photographer of the campaign,
which connects the group’s well-recognized symbol – the fan – with
international celebrities who regularly stay at the hotels and are true
fans of Mandarin Oriental. Currently there are 23 ‘fans’ endorsing
the Mandarin Oriental brand including the three most recent –
American actor, director, screenwriter and producer Kevin Spacey,
French footwear designer Christian Louboutin and French actress
Sophie Marceau.
Unique Homes at The Residences at Mandarin Oriental
The Residences at Mandarin Oriental
offer owners both the comforts of
a private home combined with the
facilities and legendary service
of Mandarin Oriental, as well as
exclusive resident-only services
and amenities.
The group is renowned for its award-winning
legendary service ethic.
There are currently five Residences at
Mandarin Oriental located in New York,
Boston, Las Vegas, London and Macau
with seven more planned alongside
Mandarin Oriental hotels in Abu Dhabi,
Costa Rica, Dellis Cay, Grand Cayman,
Marbella, St Kitts and Taipei.
effective staff training programmes.
In addition, MOHG hotels are
regularly benchmarked by external
parties to ensure that they continue
to excel in all areas of operation.
“One of the biggest challenges
affecting our industry is attracting,
training and retaining good staff,
who are able to deliver the luxury
standards of service that our guests
expect,” said MOHG Director of
Human Resources Paul Clark. “This
is why it is so important for us to
have effective training programmes,
recruitment drives and succession
plans in place.”
French actress
Sophie Marceau is
a recent addition to
Mandarin Oriental’s
‘fan’ advertising
campaign.
“The Residences at Mandarin Oriental
are a natural extension of our brand.
The opportunities that are forthcoming
show the growing acceptance and
increasing appeal of the brand to
owners and developers worldwide,”
said Mr Ettedgui.