Completely Up Front - Cardinal Health

8
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Home healthcare customer support
As your Cardinal home healthcare support team, we are pleased to
assist you with any questions you may have regarding your home
healthcare business. Through these interactions, we have compiled
a list of frequently asked questions and are pleased to provide
answers to you in the hope that they may assist you in your home
healthcare business. As always, feel free to give us a call regarding
any questions you may have at 800.530.2696. We are available
Monday through Thursday, 8am-7pm (Eastern), and Friday, 8am-
5pm (Eastern).
FAQs (Frequently Asked Questions)
1. What do the various blocks mean in the Home Healthcare
catalog?
A block with an M in it indicates that this product,
or group of products, may be reimbursable under
Medicare Part B. Please contact the Pricing Data
Analysis Contractor at 877.735.1326 to obtain the
specific HCPCS codes and modifiers necessary for
billing, as this information changes frequently. Further information
regarding Medicare Part B reimbursement can be found by visiting
the Centers for Medicare and Medicaid Services web site at www.
cms.hhs.gov.
A block with a truck in it indicates that this product
is available through the Cardinal Health drop ship
program. Please contact Cardinal Health home
healthcare at 800.530.2696 for more information or to
place a drop ship order.
2. I see an item is classified as “drop ship.” What does this mean?
Cardinal Health prides itself on having a vast array of products
available. Because there are so many items available, stock space
in the distribution centers is reserved for items which have the
highest demand. However, even though we may not keep an
item in your distribution center, we may be able to order the item
from the manufacturer as a drop ship order. Orders generally take
3-5 business days and may have shipping and handling fees. For
ordering information, or to inquire on the ability to drop ship an
item, please give us a call.
3. Could you give me a price on a wheelchair?
Cardinal Health normally carries a standard size (18" x 16") or
(20" x 16") in stock. Anything beyond a standard wheelchair is
usually a drop ship order. The pricing varies dependant on customer
needs. For example, is the patient requesting desk length arms or
full length arms? Does the patient need swingaway footrests or
elevating legrests? Are there other accessories the customer would
like? For example, a pouch or oxygen tank holder. All these factors
go into the price of a wheelchair.
4. What is the difference between compression hosiery and
anti-embolism stockings?
TED stockings are normally for non-mobile patients. Doctors
normally prescribe them for patients who are still in recovery or
post-surgical treatment while still confined to bed. The common
misconception is that TED stockings have an open toe. The opening
of a TED stocking is actually an inspection toe or observation toe.
This opening normally lies just above or below the toes. The toes
COMPLETELY UP FRONT
are not meant to go through the hole of
the TED stocking. TED stockings are not
graduated and are the same compression
level through the length of the garment.
Graduated compression hosiery is designed
for people who are active. The compression
hosiery has more compression at the lower
end of the garment, and decreases toward
the upper end of the garment. For example,
15 – 20 mmHg, will provide 20 mmHg
around the ankle and decrease to 15 mmHg
at the top. Compression hosiery does come
in an open toe but normally aren’t available
in the lower compressions.
You can normally fit a customer for lower
compression hosiery. For example, a
8 – 15 mmHg or 15 – 20 mmHg, but it is
highly suggested you receive a doctor’s
prescription for high compressions. For
example, 20 – 30 mmHg and 0 – 40 mmHg.
5. I have a patient who requires
compression stockings. How do I know
which size to provide them?
Compression hosiery is becoming a more in-
Brad Bloomfield
Customer Support
Specialist
Ron Templin
Customer Support
Specialist
demand product. In order to provide your patient with the correct
hosiery, measurements need to be made. The style of hosiery
prescribed will dictate the measurements required. Here are the
measurements needed based on style and vendor:
Futuro:
• Knee High - Requires calf circumference measurement and length
from the bend of the knee to the floor.
• Thigh High and Pantyhose – Require height and weight of
the patient.
Jobst:
• Knee High – Requires ankle and calf circumference measurement.
• Thigh High – Requires ankle, calf and thigh circumference
measurement.
• Waist High – Requires ankle, calf, thigh, and hip circumference
measurement.
• Knee High 8 – 15 mmHg – Requires shoe size.
TruForm:
• Knee High and Thigh High (Classic Medical Line) – Requires an
ankle and calf circumference and a length from either the bend of
the knee to the floor or from the gluteal fold to the floor.
• Pantyhose (Classic Medical Line) – Requires height and weight
• Knee High - (Ladies’ Fashion Plus Line) – Requires ankle, calf
circumference measurement.
• Thigh High – (Ladies’ Fashion Plus Line) – Requires ankle and thigh
circumference measurement.
• Pantyhose – (Ladies’ Fashion Plus Line) – Requires ankle, thigh and
hip circumference measurement.
• Knee High - Women’s Trouser Socks – Requires shoe size.
Once you have the measurements please contact Cardinal
home healthcare support.
All products may not be stocked in all distribution centers