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BEREC REPORT ON IMPACT OF FIXED-MOBILE ... - berec - Europa

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BoR (11) 54<br />

Available information essentially focuses on voice and broadband residential retail<br />

markets. Consequently, preliminary analysis carried out in this section only focuses on<br />

residential retail markets. These trends may thus not be the same for businesses retail<br />

markets.<br />

Although the development of bundled offers tends to blur the boundaries between<br />

voice and broadband retail markets, the existence of FMS will be looked at considering<br />

voice services and broadband services separately.<br />

4.1. FMS trends – Voice services<br />

4.1.1. General snapshot<br />

At the EU 27 level, as pointed out in the 15 th Implementation report, fixed voice<br />

telephony is declining both in terms of revenues and volumes. Traditional fixed voice<br />

telephony services are increasingly being replaced by Voice over Broadband services<br />

and also by mobile solutions.<br />

FMS for voice services can be considered in terms of calls and access.<br />

Calls<br />

The total number of voice calls (in minutes) initiated from fixed accesses decreased<br />

from 2005 to 2008, while it increased from mobile accesses. This could demonstrate, at<br />

a European level, a certain trend of FMS over time, regarding calls. However, as can<br />

be seen from the graph below, the rate of decline in fixed voice traffic and<br />

corresponding increase in the share of mobile voice traffic in relation to total traffic<br />

notably slowed between 2008 and 2009 17 suggesting a possible levelling off in this<br />

trend. Because many other factors are involved in the increase/decrease of fixed or<br />

mobile voice traffic 18 , this basic analysis is not sufficient to reach a conclusion. An<br />

analysis based on detailed national data is necessary to reach a conclusion.<br />

17<br />

In 2009, the Mobile traffic share (51.6%) exceeds for the first time the fixed traffic share (48.4%) – Source: Digital<br />

Agenda Scoreboard 2011.<br />

18<br />

Remark – Other parameters may explain the decrease in the total number of voice calls initiated from fixed access.<br />

For instance, part of the voice traffic initiated from fixed access is not counted as such Skype.<br />

16

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