BEREC REPORT ON IMPACT OF FIXED-MOBILE ... - berec - Europa
BEREC REPORT ON IMPACT OF FIXED-MOBILE ... - berec - Europa
BEREC REPORT ON IMPACT OF FIXED-MOBILE ... - berec - Europa
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
Table 9. End user satisfaction<br />
Broadband - number of NRAs responding<br />
to each category<br />
Voice - number of NRAs responding to<br />
each category<br />
Characteristic Option 0 Option 1 Option 2 Option 0 Option 1 Option 2<br />
End user satisfaction<br />
Level of satisfaction<br />
with mobile/fixed<br />
service<br />
Level of dissatisfaction<br />
with the mobile/fixed<br />
service<br />
Differences in<br />
perceived quality of<br />
service between fixed<br />
and mobile<br />
Main reasons for<br />
satisfaction with the<br />
mobile/fixed service<br />
Main reasons for<br />
dissatisfaction with the<br />
mobile/fixed service<br />
BoR (11) 54<br />
Already used<br />
in market<br />
definition?<br />
BB Voice<br />
3 14 5 4 12 4 8 4<br />
3 12 5 4 10 5 6 2<br />
4 14 2 4 12 3 6 1<br />
3 11 6 2 9 8 6 4<br />
6 10 4 5 10 4 6 3<br />
5 11 4 4 11 4 6 3<br />
Table 10. Existence of promotion programmes for specific networks/services<br />
Broadband - number of NRAs responding<br />
to each category<br />
Voice - number of NRAs responding to<br />
each category<br />
Already used<br />
in retail<br />
market<br />
definition?<br />
Characteristic Option 0 Option 1 Option 2 Option 0 Option 1 Option 2 BB Voice<br />
Existence of<br />
promotion<br />
programmes for<br />
specific<br />
networks/services<br />
Existence of specific<br />
programmes<br />
promoting the use of<br />
mobile or fixed<br />
services<br />
Relation between<br />
adoption of the use<br />
of mobile/fixed<br />
service and the<br />
existence of the<br />
promotion<br />
programme<br />
12 8 3 14 7 1 4 1<br />
9 7 3 10 7 1 3 0<br />
11 7 1 12 6 0 2 0<br />
66
Change language