Bcm feature programing telephone guide - pdf - TextFiles.com

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30 Answering calls What line indicators mean º Flashing on and off for equal lengths of time º Flashing on and off more quickly º Flashing on for longer than off Rings you may hear Answering calls at a prime telephone Each line in an Enterprise Edge system can be assigned a prime telephone. Calls not answered at their normal destinations are transferred to the prime telephone. The prime telephone is usually the attendant’s telephone. The installer or customer service representative programs a prime telephone for a line. Displays There is an incoming call on the line. You have placed a call on hold. Someone else has put a call on hold on that line. º On, not flashing You are connected to the call on that line or the line is in use elsewhere. Off The line is free. A double beep every ten A call has been camped to your telephone. seconds A long single ring There is an external call on the line for you. A shorter double ring There is an internal call on the line for you or a call is being transferred to you. A brief single ring A call is being redirected on one of your redirected lines. You cannot answer this call. Three beeps You are receiving a priority call. descending in tone DND from 221 DND transfer DRT Line001 Line061 callback CALLBACK Line061 to prime Line002>Line052 The person at telephone 221 has forwarded a call to you using Do Not Disturb. The system has transferred a call to you from a telephone with Do Not Disturb turned on. Nobody answered this call so the system transferred it to you. Someone has camped, parked or transferred a call on line 061, but no one has answered it. Press CALLBACK or the line button to connect to the call. There is no telephone that can receive a call on line 061 so the system has transferred it to you. The call coming in on line 002 was intended for target line 052. Line 052 is busy so the call has come to you. For other displays, see Common feature displays on page 149. Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Using a central answering position (CAP) module Answering calls 31 A central answering position (CAP) is an Enterprise Edge M7324 telephone and a CAP module that your installer or customer service representative programmed as a CAP. You can have five CAPs connected to an Enterprise Edge telephone. It is best if the CAP is the prime telephone and direct-dial telephone for the lines and telephones it serves. A CAP module is an add-on device that provides 48 extra memory or line buttons. You can connect one or two Enterprise Edge CAP modules to the telephone to increase the number of lines it can handle. When a CAP module is first plugged into your telephone, some of the module buttons are already programmed to dial an internal number. Customizing your CAP module If your installer has programmed the CAP module to be the central answering position for your system, you can move external lines onto the CAP module by using ƒ•°⁄. See Moving line buttons on page 95. Any of the buttons on your CAP module that do not select lines can be programmed to dial internal or external numbers automatically. You can program features onto CAP module buttons. See Time savers for making calls on page 51 and Customizing your telephone on page 89 for information on programming memory buttons. Buttons on a CAP module cannot be assigned as answer buttons. Monitoring telephones with the CAP module The indicators ˆ beside internal autodial buttons on your CAP module show the status of Enterprise Edge telephones. The indicator is on when the telephone has: • an active call • Do Not Disturb turned on P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Page 1: Enterprise Edge Feature Programming
Page 4 and 5: 4 Contents Displaying Call Informat
Page 6 and 7: 6 Contents Chapter 8 Forwarding you
Page 8 and 9: 8 Contents Changing how calls are d
Page 10 and 11: 10 Contents Controlling access to y
Page 12 and 13: 12 Contents Enterprise Edge Feature
Page 14 and 15: 14 Getting Started • Personal pro
Page 16 and 17: 16 Getting Started A map for workin
Page 18 and 19: 18 Getting Started Detailed program
Page 20 and 21: 20 Getting Started Detailed program
Page 22 and 23: 22 Getting Started Enterprise Edge
Page 24 and 25: 24 Frequent programming operations
Page 32 and 33: 32 Answering calls The indicator is
Page 34 and 35: 34 Answering calls Changing which i
Page 36 and 37: 36 Answering calls Trunk Answer ƒ
Page 38 and 39: 38 Answering calls 2. Press ®. The
Page 40 and 41: 40 Answering calls You hear the cal
Page 42 and 43: 42 Answering calls 1. Select Termin
Page 44 and 45: 44 Answering calls Disconnecting by
Page 46 and 47: 46 Making calls Choosing a line usi
Page 48 and 49: 48 Making calls Changing how you di
Page 50 and 51: 50 Making calls You can make a prio
Page 52 and 53: 52 Time savers for making calls Usi
Page 54 and 55: 54 Time savers for making calls Spe
Page 56 and 57: 56 Time savers for making calls Dia
Page 58 and 59: 58 Handling many calls at once 4. W
Page 60 and 61: 60 Transferring calls While on a co
Page 62 and 63: 62 Transferring calls Camped: 221 C
Page 64 and 65: 64 Transferring calls Using Callbac
Page 66 and 67: 66 Forwarding your calls Overriding
Page 68 and 69: 68 Forwarding your calls • use th
Page 70 and 71: 70 Forwarding your calls Turning th
Page 72 and 73: 72 Forwarding your calls Using Line
Page 74 and 75: 74 Communicating in the office 3. D
Page 76 and 77: 76 Communicating in the office Send
Page 78 and 79: 78 Communicating in the office Anal
Page 80 and 81:
80 Communicating in the office Star
Page 82 and 83:
82 Communicating in the office Ente
Page 84 and 85:
84 Tracking your incoming calls Cal
Page 86 and 87:
86 Tracking your incoming calls Cre
Page 88 and 89:
88 Tracking your incoming calls No
Page 90 and 91:
90 Customizing your telephone Chang
Page 92 and 93:
92 Customizing your telephone Apply
Page 94 and 95:
94 Customizing your telephone M7310
Page 96 and 97:
96 Customizing your telephone Displ
Page 98 and 99:
98 Customizing your telephone Enter
Page 100 and 101:
100 User preferences Changing User
Page 102 and 103:
102 Programming Hunt Groups • Pag
Page 104 and 105:
104 Programming Hunt Groups If a Hu
Page 106 and 107:
106 Programming Hunt Groups Enterpr
Page 108 and 109:
108 Telephone features Mounting an
Page 110 and 111:
110 Telephone features Displays All
Page 112 and 113:
112 ISDN PRI Your Enterprise Edge s
Page 114 and 115:
114 ISDN PRI • allows long distan
Page 116 and 117:
116 ISDN PRI LAN to LAN bridging Lo
Page 118 and 119:
118 Using System features 1. Select
Page 120 and 121:
120 Using System features Viewing t
Page 122 and 123:
122 Using System features You canno
Page 124 and 125:
124 Using System features Partial p
Page 126 and 127:
126 Using System features Pause ƒ
Page 128 and 129:
128 Using System features An exampl
Page 130 and 131:
130 Using System features Using Cla
Page 132 and 133:
132 General System features Target
Page 134 and 135:
134 General System features Some di
Page 136 and 137:
136 Companion Features Record the p
Page 138 and 139:
138 Companion Features 3. Click the
Page 140 and 141:
140 Companion Features Heading Sett
Page 142 and 143:
142 Companion Features While moving
Page 144 and 145:
144 Companion Features French Press
Page 146 and 147:
146 Troubleshooting Testing the tel
Page 148 and 149:
148 Troubleshooting Enterprise Edge
Page 150 and 151:
150 Common feature displays Line061
Page 152 and 153:
152 Common feature displays Enterpr
Page 154 and 155:
154 Appendix A: Feature Codes Featu
Page 156 and 157:
156 Appendix A: Feature Codes Featu
Page 158 and 159:
158 Appendix A: Feature Codes Activ
Page 160 and 161:
160 Index M7100 telephone 95 M7208
Page 162 and 163:
162 Index on Busy 27, 67 using 110
Page 164 and 165:
164 Index Voice Call 80 Voice Call
Page 166 and 167:
166 Index Conference Call 37 memory
Page 168 and 169:
168 Index Redirect ring programming
Page 170:
170 Index Unknown name 87 Unknown n
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