Interactive Program Guide - Cogeco

FREQUENTLY ASKED QUESTIONS 40
40
70. Q. I have a message on the screen that says “This channel should be available shortly”. What does this mean?
A. This screen will appear when you tune to a channel that is currently not available. If the channel is not available
after 15-30 minutes, call your cable company.
71. Q. What do I do if I am stuck in a screen or menu I do not understand and want to get out?
A. You can always press the EXIT button on the remote to immediately return to watching TV. You can also press
the LAST button to back up one screen at a time.
72. Q. The displayed information or pricing is incorrect.
A. Although i-Guide checks all data thoroughly before it is sent to your home, programmers do sometimes
change their schedules at the last minute without notification. Please report erroneous data to your cable
company.
73. Q. What happens to my DVR recordings if my digital cable box temporarily loses power?
A. All recordings that were saved prior to the power loss are preserved, as well as future recording schedules.
You miss only the recordings in progress while the power was out.
Note: If you experience continued problems with your cable receiver, remote control or interactive program guide, please
contact Cogeco.