BMC Remedy Action Request System 7.1.00: Configuring

Preface
Audience
IMPORTANT
The compatibility information listed in the product documentation is subject to
change. See the compatibility matrix at http://www.bmc.com/support_home for the
latest, most complete information about what is officially supported.
Carefully read the system requirements for your particular operating system,
especially the necessary patch requirements.
This guide is written for administrators who are responsible for setting up and
maintaining the BMC Remedy Action Request System (AR System). The guide is
intended to aid new and current administrators of AR System. If you are a current
AR System administrator, this guide enhances the ease of use and performance of
your AR System environment. If you are a new AR System administrator, this
guide helps you create an effective and efficient AR System environment.
Before you explore the topics in this guide, make sure that you understand the
terms and concepts discussed in the Optimizing and Troubleshooting guide, which
contains all the required information for setting up and administering a basic
AR System environment. Your knowledge of basic administrative AR System
tasks is crucial for successful implementation of the strategies discussed in this
guide.
You must know how to use AR System, including BMC Remedy Administrator,
BMC Remedy User, and BMC Remedy Import. See the Installing guide, the Form
and Application Objects guide, and the Workflow Objects guide for additional
information.
Preface 11